Owners are FRADULENT BULLIES-
BEWARE: this business will dox you and will use your personal information to commit identity fraud!
Brittany committed ILLEGAL actions because she is upset w/ feedback. I messaged Vegan Van privately to avoid a public issue.
1. VV owner used my full name, phone number, personal email, and home address that they collected when I placed orders to ask for information and start an application with Devry University and SNHU. Just hours after I messaged her on Insta, I began receiving texts, calls, emails. I received a text from SNHU indicating that someone had requested information in my name, AND started an application with SNHU using my personal information! Right after speaking with her. I called Devry and SNHU and confirmed a form was submitted with my maiden name a few hours after I spoke with her- the name that VV would have in their records. This is felony level identity fraud, and everyone should think twice before giving any information to this business.
2. She added my legal first and (former) last name on my husband's google review, which is inappropriate doxing. We spent thousands of $$ here from '19-'22. We wanted to support VV, because it is important to patronize vegan businesses. The service is very slow; we would submit our pickup time 15-30 min before we arrived and it still wouldn't be ready. We accepted this to support the vegan community. There's been times where I found a non-food item in our food, such as blue rubber bands. There was a large piece bay leaf in my food once that scratched my throat so severely it bled. We let this pass because mistakes happen.
When VV was operating *illegally* in their neighborhood during COVID for over a year, we supported them. We placed an order when they permanently closed the neighborhood location, we waited for almost an hour and saw a dozen other cars waiting outside their house for orders that were placed and paid for despite the business not being operational that day.
VV has a nasty habit of taking bad reviews and posting them on their insta story to intimidate reviewers to 20k followers and fighting w/ people in comments who asked how they use fundraised money. They reposted a review they deemed as "Fake" because they didn't like the feedback & captioned it "Maybe we should stop using fake and start using jerks to describe these folks. Leaving multiple bad reviews for the same issue that we tried to resolve is unfair and out of line. People like this will keep coming back to try to hurt our business and why? Because they had a crunchwrap they didn't like?..." They do this often. I sent a DM to their page saying how unprofessional it is to constantly do this. The owners are very resistant to feedback and reject valid criticism in favor of this idea that people are inexplicably, randomly, singling them out and attacking them for no reason at all.
They've had 4 fundraisers, not including the PPP loan, over the past 4 years. One fundraiser asking for $60k! One was via Venmo, maybe GoFundMe is sick of them too. When people asked why they needed fundraising money to stock market grocery items and why they didn't use the funds from the previously sold market items, the owners were very shady, got upset, and did not explain where that $$ went. It's sad they treat their customers with such vitriol. I promise, no one spends thousands of $ at a restaurant just to "attack" them later. I value ethics, which is why I can't support a company that harasses and commits identity fraud against reviewers. read more