jorge helped us with our wind shield wipers when the other associate never came out the help us. he…read morenoticed we looked confused and kept looking at the store door and he saved us! he said his shift started at 1:30 and it was 12 so very kind of him. he helped us but didnt do it for us so we could learn how to do it too. thank you jorge!!

Needed windshield wiper blades and they and put it one for me. Didn't realize wiper blades were…read moreso pricey! The mid-range Bosch were $76 to replace all three. But staff were super nice and friendly and of course, installed them for me!

Great location, friendly, knowledgeable, patient staff. Appreciate having this shop nearby and…read moretheir willingness to help.

This is the first time back at this store in 4 years, maybe 5. I stopped coming here because the…read moreemployees always had a scowl on their face and came across as rude to me. Made me feel like I was bothering them so I stuck to Amazon. Today, I needed new wiper blades and I couldn't wait for 2 day shipping. I was prepared for a rude interaction. I didn't see any of the employees from before. The young man who helped me was super nice! He even offered to help install the wiper blades (took him up on the offer). The manager was also super nice. I was so relieved. I can come to this store again for my car needs and not have to order off Amazon!

My truck is getting old and the parts are getting harder to come by, but I love my truck and it's…read morestill not done after 344,000 adventure miles!! Because Mitsubishi starts ramping down some parts after 20 years I have to get craftier in my search nowadays and that's how I came across "Best Use" online. To make things trickier I have the unicorn of Montero's, the 3.5L, which had a much smaller run than the 3.0L. The part I saw online was 1/2 of what I paid, but I know that's because of the limited edition. Anyhoo, I honestly just wanted to leave this review specifically in regards to their completely superior customer service; it's off the charts amazing. Someone takes your order, someone confirms your order and that the part definitely fits your automobile, you get emails and calls at every step of the process and again once you receive the part. Now, the part I got ended up not being any good and I had to pull it back out and replace it w the old one. However, they do have a warranty on their parts so I wasn't too concerned about a refund, but now they want to charge me a 30% restocking fee after telling me nothing was wrong with the part, which my mechanic, myself and the dump of metallic shavings from inside wholly disagree. I b**ched and they drop the fee to 23%. Then when I acknowledged the refund via email with my unhappiness and told them they could NOT resell that part, they called and said they couldn't approve the refund unless I emailed again and just said I acknowledged the refund amount. I feel sorry for the customer service staff, but it's your only outlet to complain.

Scam artist LOSERS. Do not buy anything from these POS fraudulent demons. There is a special place…read morein Hell for people like this.

i stopped into o'reilly auto parts in burien today to get buy new windshield wipers. david rang me…read moreup at the register, and then very kindly installed them for me, something that i didn't expect! i won't go anywhere else from now on for auto parts! he is much appreciated!

Great customer service and super helpful staff! I stopped by…read morethis O'Reilly location to get a warning light checked, and they did a free diagnostic scan on the spot. The employee explained everything clearly and even helped me find the right part I needed. The store is clean, organized, and has a good selection of auto parts and accessories. Also, they speak Spanish here, which is a plus for many. Definitely coming back if I need anything car-related!

Mixed opinion here - I stopped in to get some windshield wipers for my daughter's car. Not close to…read moremy house, but I was in the area and always want to support local business. They have the little computer thing you look up your make and model, and it spits out the wiper that you need. Her car is one of those that has two different sizes, the two wiper blades are not the same. I grabbed them off the shelf and the guy at the counter confirmed they were the correct ones for me. Got them home, and both wipers were the wrong size. Not just one, they were both wrong and really not even close. So I drive the 20 minutes back to the store and talked to another person, who now tripled checked in their computer that these were the recommended sizes. He then did some more looking, and figured out that the NAPA computer for some reason recommended two different sizes, one of which was obviously wrong. He then got me the right ones, but I had to pay an extra couple of bucks for the right ones. Pretty irritating, since it was their error that caused me to have to drive an extra 40 minutes. I'm conflicted because the guys working were definitely trying to help and ultimately I did get what I needed. But there is no reason that it should have been such a hassle, should have been right the first time. Seemed like a corporate flaw with the computer inventory or whatever, but at the end of the day the hassle flows to the consumer at the local level.

Amazing customer service! Got exactly what we needed so fast because we immediately had someone…read morehelping us although it was busy. He was super nice!

My battery died late Saturday night a few weeks ago. I spent a fair amount of time researching…read moredifferent places hoping to save a few dollars. Upon finding no significant differences in pricing between shops, and discovering that most places were closed on Sunday, I chose to go down to White Center to Autozone. I was greeted very promptly, I told the employee my car's make, model, and engine type and he quoted all three of the options of varying price points as I saw on their website, but not before he hooked something up to my battery to confirm it was dead and not just in need of a charge. I appreciated that he didn't try to deceive me into buying a more expensive product. The only reason I gave 4 stars instead of 5 was because the employee was a little lacking in product knowledge. When he was going over the different options he couldn't explain to me what made the more expensive batteries better. He told me it was a different kind of battery and it was better, but there was no further explanation. I bought the least expensive option. I am the first to admit that I am exactly a stereotypical female when it comes to cars- I know next to nothing. I fully appreciated them not taking advantage of that fact. I may have taken advantage of my damsel in distress card, and they happily installed the battery for me!

I needed new wiper blades and popped into the store to purchase. Ryder was the person who helped me…read moreand he went above and beyond. He looked up the part, found them for me and offered to install them. I was not expecting that at all ! Ryder was super friendly, told me how often I should be changing and had them on my car within minutes. Great experience !

Nicely place auto parts store right on the southern border of Seattle, the King County side…read more Friendly staff and lots of parts on hand. They did a free OBD II check which was helpful. I really don't have much to add, except I asked for a piece of duct tape to hold my windshield washer nozzle in place under the hood and the man gave me what was left of the roll. Nice. Thanks, man. GOOD parking lot.

I needed to replace my headlight bulb, Sinclaire (at the Redmond location) assisted me. She was…read more so professional, helpful and very pleasant..not only did she replace many of my other old bulbs..she quickly changed the old headlight for me. I will definitely shop there from now on. Glenda Fennema

After standing in front of their wall of motor oil for at least ten minutes, Googling motor oil…read moretypes on my phone, scanning the wall, checking my phone for consumer reviews, reading labels, pacing back and forth sizing up the wall (or was it sizing me?), an employee named Brenden came to my aid. He was one of only two staff members working on that busy afternoon, so for him to notice me and leave his register to help, left me with a good impression. He was confident in his recommendations and helped remedy my indecision. Bonus: old school hip hop jam heard over the intercom system.

Garbage, bunch of wanna be gangsters with attitudes, vaping and smoking outside. What happened to…read morecostumer service? Go somewhere else for parts. They don't deserve your business. They think they are doing good.... people only go there for convenience. Upper management needs to clean house.

They're always helpful, and they will pickup the phone and answer questions. Parking isn't the best.read more

Poor customer service resulting from corporate policies assuming employees cannot think for…read morethemselves.. and then employees realizing those assumptions. Really I need ID to pick up a $16 online order where I have the email showing the order on my phone and I know the name of the individual who submitted the order?! Won't be back. Plenty of other auto parts stores with more current policies. Best of luck!