Today was a Good Day! My husband is working on his Harley and needed his Customized Crash Bar Bracket cut so we went to Torklift Central to see if they could accommodate our needs. My husband is so happy with the Service that was provided! The Customer Service was Above and Beyond Awesome. They were able to answer all questions asked without hesitation. We were able to leave the Bracket there to be cut and we were told it would take about 30 minutes so we were able to go to another store and pick a few things up. I highly recommend Torklift Central!! Also easy access to turn in off of Central Avenue in Kent to their Business and great parking. The store is cleanand they even have a Raffle going on to win really cool items. We will definitely return to Torklift Central!! Look them up torkliftcentral.com read more

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Unrivaled Legendary Service! 5 Stars is Not Enough!We have been using Torklift Central for a few years for our trailer, and their service and customer care have always been incredible. But what they did for me recently went so far above and beyond, it felt like old-school 1950s legendary integrity--the kind of human decency you just don't see with companies anymore.While working a temporary job out of state, I had to run back to Washington with my trailer. During the trip, I missed a wide turn and completely bent my trailer axle. It was 4:05 PM on a Friday, and I was scheduled to haul it back out of state the very next morning. Frantic, I called Torklift, and they told me to come right in. Getting caught up in rush-hour traffic, I called back to tell them I'd be four minutes late--which was after closing time. Instead of locking up, they told me they would wait. Nobody does that anymore.When I arrived, DJ and Keegan moved mountains to help me. Initially, they were completely booked out for a week. I was beside myself with stress because I absolutely had to be back at my new job Monday morning. DJ and Keegan were incredibly kind, empathetic, and understanding. They managed to squeeze me into the schedule for first thing Monday morning.I arrived Monday at opening and waited. We were all at the mercy of the parts delivery team, which didn't drop off the components until mid-day. The absolute second those parts arrived, Foreman Brandon and his mechanic Chris raced to work, thrashing to fix my trailer as fast as humanly possible. Senior Foreman "Eagle-eye" Johnny masterfully coordinated every single step of the workflow, flawlessly running the shop and managing multiple other clients at the same time. The entire team rallied together, going completely out of their way to get me back on the road. Because of their absolute tenacity, I was able to roll out of there a few minutes before closing that same day.I could never truly repay this team for their immense kindness. They didn't just operate as a business; they showed up as a team of genuinely good human beings trying to help out another person in a bind. They treated me like royalty. Torklift Central has a customer for life, and if you want top-notch work paired with unmatched integrity, this is the only place to go! read more

Great quick quality service at a reasonable price. I'd recommend this business for sure.

Fair price! Great service and nice staff! Prices are much lower than competitors and high quality work read more

Everything was great from booking to pickup. Perfect and amazing customer service. They gave me a schedule to maintain my trailer in good working condition. read more

My break controller was down for the count, but the trailer had to get in for an appointment. I called thees guys and described the problem, and was told that if I could get there outside lunch hour, one of the guys could take a look. In no time at all, one of th techs looked at it and found the bone-headed error I'd made, and fixed it. In and out in less than half an hour. My new heroes! read more

Installed a hitch on a European SUV there. Great service, and at best price I could find. Took about 3 hours. Super helpful staff. read more

Quick Service. I needed the ball on my hitch tightened, so I stopped in to drop it off. Stephan immediately stopped what he was doing, and put my hitch in their rig. In and out in ten minutes, with no return trip! Thanks to Stephan and Torklift for raising the bar on their competition! read more

These folks are the best. They explained what had to be done and did the job under the quoted cost.

We started our trip to San Antonio yesterday morning and we are towing a U-Hual Auto Transport trailer and my new Chevy pickup was sagging at the rear and I felt it was unsafe just 60 miles in our trip and needed help. we stopped at a well known RV sales and repair shop and ask for help and they recommended Torklift Central and they gave me their number as well and that told me this had to be the place to go. I called and spoke with Keegan on the phone and explained my situation and he said he could get me in early the next morning and gave the price and we were set. We came in the next morning and the people at the shop treated us like we belonged there. Keegan explained to me what he had planned asked me what I thought and for my concerns and I set him free to get the work done. My wife and I waited in the shop while the work was done and Keegan came and checked on us and let us know how the install was going through out the time we were waiting. Great service! I recommend this shop for this kind of work as the have quite the facility here. read more

Love this place! The staff was friendly and helpful, Amber was fabulous! They know their stuff and do excellent work! Why would you go anywhere else?!? We've been coming here for years, and will continue. read more

Had an excellent experience at Torklift Central the staff and especially Karen is very hospitable and professional. The work was great and will definitely recommend for your Rv Towing needs. read more

Torklift Central - RV Repair Near Me - Kent, Washington

Tried to install their stableload upper suspension blocks on a new gmc 3500. Was surprised after finding out the do not fit without modification! Did not have this problem with my 2015 Ford 350. Thus had to pay them to complete the install. They have good products but cost is high. 2 1/2 time what I paid in 2015. Not too happy about being forced into a 30000lb hitch as well when my truck can only pull 20000. Update- I do appreciate them swapping out the stableload part. I do suggest they update the website note to be more clear. The current website page shows as attached and the box I got did state it would fit my 2024 3500 I am bumping up the rating based on the service I received. I do recommend these to anyone carrying a camper. I have owned 6 campers (11 1/2') and these stableloads eliminate the need, and do a far superior job stabilizing the load as compared to airbags. I would only use airbags to level the truck if you are having any sag. read more

Torklift Central - Note is confusing - RV Repair Near Me - Kent, Washington

I was looking for a weight distribution system installation. They scheduled me for a couple days later and were quick to do it. I had bought the hitch on my own after a lot of trouble to find the right one. Had I gone to them at the beginning they would have done the entire job and supplied the parts needed saving me money and time. They have a huge installation with infrastructure to handle any size job I am very very happy with the service I got. read more

If you need a specialist for anything related to towing - hitches, racks, trailers - these are the guys you want to visit. They live, breathe, and eat this stuff every day. Torklift has their own line of custom hitches and they have options for vehicles that a lot of the major hitch manufacturers aren't interested in, or just haven't gotten to yet. They had one for my wife's CR-V hybrid touring - neither Curt or Draw-Tite had a model that fit this trim line. They sell across the country and have a network of authorized dealers/installers. This location is their home base/headquarters. We use the hitch for a garbage can attachment. We live down a gravel road and have to bring the cans out to the main road. It's a really simple use of a hitch, but it's such a nice perk to be able to haul the cans with the car in the winter. For our new CR-V's hitch installation, I was in at 8:30a and out by about 11:30a, about a week after I put in my initial order. While I was in the waiting room, I understood the true scope of work these guys take on by listening to the staff talk to customers - from re-decking trailers to fixing damage or other towing problems. This isn't the U-Haul around the corner installing hitches in between selling boxes and renting moving trucks. If you live in the area, I'd highly recommend going to them for your towing needs. read more

I called the Kent office and described to the person on the phone what is happening with my boat trailer when I reverse up an incline.   The brakes on trailer would engage and I wouldn't be able to reverse without using the manual release.  She immediately said that I needed a brake controller installed and that would fix the problem.  So I made my appointment and got it installed.   Everything seemed to be OK, until later that night after I was returning home from work.   My check engine light came on,  VSC off light was on,  Traction control light was on and my Snow and downhill assist buttons were not working.  My cars shifting was horrible.   I took it back to them the next morning,  they did have a dirty loaner car that they lent to me while they looked at what was causing the issue.  All they did was double checked the wiring that they installed and cleared the code.  Test drove it and said it was all fixed.  I picked up my car the next day and brought it home.   No issue until the next morning while hauling my boat.   All the same lights came on and the same issues.   Luckily we made it to the boat ramp ok and was able to make it to the kent Torklift store to have them take another look.  When we got there with the boat trailer they determined that I didn't need the brake controller installed.  That was not going to fix my issue.  Duh!  Anyways, I was told by the manager that they don't understand why it's happening and I would need to take it Toyota and have them troubleshoot it.  Which she did say,  if they determine that it's due to their installation that they would reimburse me for the bill at Toyota.  They did mention that the fix for the trailer brakes engaging was connecting the reverse wire to the plug which should have been the original fix.  So I told her I don't want the brake controller,  so they removed the unit from the car and said that they could credit me the difference from the work to install the reverse to the trailer adapter.  I took my highlander to Toyota remove the wire installation of the brake controller that was installed by Torklift. They removed the wires and taped it up. They cleared the codes, and it removed the check engine, VSC and traction control light, but it did not fix the Snow and downhill assist buttons. My main concern was the Check engine and the other lights, I am going to have to Toyota further troubleshoot those two buttons. I went back to Torklift for a full refund and reimbursement from taking it Toyota. After a lengthy discussion why I should be completely refunded, they agreed to that. However, they are holding off giving me a reimbursement because they don't understand why the brake controller caused the issue in the first place. Even though we both know that I never had those issues prior to the installation. There really should be no debate or reason why they shouldn't reimburse me because they could have saved themselves money by properly troubleshooting the issue by removing everything and clearing out the codes. Unfortunately, they were over confident that the installation would not cause these issues. read more

Torklift Central - Wires were not long enough to go into the connector for proper crimping. - RV Repair Near Me - Kent, Washington

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We had some challenges with our hardware order that was not shipped out timely and then were advised that the wrong hardware was ordered. It was very frustrating as we had an upcoming trip and needed the hitch installed asap. However, torklift went above and beyond to make it right. They installed our hitch and used the correct hardware to complete the job free of charge. We are very happy with the service they provide to fix the error and we were able to make our trip. read more

Last year They were able to tell me exactly what tongue and ball I needed as a newbie tower. I lost it somewhere along the way but was happy to drive an hour here today to replace it, because they clearly knew what they were doing and I needed it to be right. Very knowledgeable and recommended. read more

Professional and accommodating. Also, the waiting area was comfortable. Snacks too! Veneered a hitch modification. Very satisfied. read more

The folks at Torklift in Kent are phenomenal! They installed a custom bumper and hitch on my trailer so that I could put a bike rack on the back of the trailer. Most trailer bumpers are too flimsy to handle a bike rack and I have read horror stories about bike racks ripping off of a trailer bumper destroying the owners expensive bikes! In my case I was a bit more concerned as we own e-bikes which are fairly heavy not to mention spendy! The folks at Torklift created a custom bumper for my trailer out of high quality steel and even mounted the hitch receiver on the top side of the bumper to provide more ground clearance for the bike rack! The new bumper even allow me to store my waste tank drain pipe in a locking compartment! Thanks Torklift! read more

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Stellar customer service, quick service, and affordable pricing. I will only go here for any hitch related services going forward! i highly recommend. read more

I've had several projects with my vehicles in the past. ALWAYS received terrific service. Your staff is the best. I recommend you to all my friends. Thank you read more

Best hitch service in the PNW! The quality of the installation is impeccable. From now on, it will be all Torklift for my friends and me!

I needed a full tow package installed hitch and brake controller wire to brand new Jeep not only did. They did it at a competitive price in a timely manner. The work performed was outstanding with the upmost care for my brand new car. I was happy to give them more of my business even though I live two hours away, I would come back anytime if I ever needed work done I don't normally write reviews but their service and quality was worth a five star review. Hands-down the best place to get any kind of tow wording and high work done. read more

Torklift Central - Installed full tow package with movable plug - RV Repair Near Me - Kent, Washington

These guys are pros! I went there with issues in my trailer lights and they took great care of me! They were able to fix the issue without adding any parts and charged me nothing. It felt like it was back in the 1950s. When I asked how much, they said "no charge". That is customer service! They will get my business and recommendations forever. read more

They got me in right before Labor Day so I could get my hitch to pick up my new bikes,to ride on the weekend.

quick stop in for a blown fuse and Johnny took care of us in less than 15 minutes. Knowledgeable and very kind. Thank you!

I can't say enough about my positive experience with the office staff and technicians of Torklift. On two separate occasions, they went out of their way to help me out with adapting my hitch, troubleshooting my wiring to my R-Pod so the lights could work, adapting my front jack to secure a footing extension, and installing a brake control system to my Ridgeline. This was ALL for a VERY reasonable price! They even shuffled several huge campers around to let me keep both truck and trailer at the shop for work! This place is out-of-control-AWESOME! I live in West Seattle, and I will keep this company as my main shop from now on, regardless of the distance. Kudos to Ambar and Stephen in front office, Justin and Lucas as technicians, and to all the other employees who were just as courteous and knowledgeable. Look no further for a company that cares; Torklift is it! read more

I have brought two vehicle to them for tow bar installations. The first one went well. The last vehicle was a 2020 Jeep Wrangler JL . They installed their recommended Blue Ox Tow Bar and an Air Force One braking system. After explaining what I had to Nick he seemed very knowledgeable and accommodating. In the end and after paying $4,700.00 for the complete Tow Bar and Braking system it doesn't work on my motor home. This could be partially my fault as they didn't see my 2019 Newmar Coach but I did explain what I had and what I wanted. Anyway I called back and he now told me I needed the Coach side of the Air Force one system. another $440 plus installation. Over $5,000 invested and I get to bring the motor home somewhere else and pay to have the other parts installed. They never even offered to do that? I guess what I'm saying is that they could have asked a couple of questions and I would have either been prepared or went in a different direction as far as systems. Too late now but for those who are having the Air Force one braking system put on their coach at Torqlift Central, even if your Coach has an air outlet at the trailer hitch receiver that says "tow brake" ask if it will work with what they recommend, if not prepare for another $700 or so with the labor to install the Coach side. You could spend $5,500??? I did. ;-( read more

I'm a returning customer (several times) they are always very professional and always quick to get me in and they do great work. I have never heard a bad thing about Torklift. Highly recommend read more

I did not have a good experience with Torklift. I attempted to purchase a hitch for my mini cooper. I purchased it online and after 2 weeks it still had not shipped from their warehouse? No follow up from them at all! I finally called them and they said there was a problem with the order but they would not say what the problem was? I cancelled my order and still have not received confirmation. I would not recommend them to friends. read more

Great quality EcoHitch on my Yellow Honda Fit. Custom Fit. It looks so incredible, you can't see the Hitch at all--Hidden under the bumper cover. The Receiver sits high up at the level of the exhaust tip. FAST shipping of the Hitch to California. Reasonable cost. Excellent customer service when I called and emailed for information. read more

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Hard to find good shops like this these days. Quality products, mechanics and customer service

Needed a hitch for my VW Golf and decided the EcoHitch would be a good, American made option as I was willing to pay a bit more for quality and service. Got a quote, called their Kent office to schedule an installation and was told they would have a service advisor get back to me. Didn't happen. Called again to see if they could accommodate me given the busy time of year. I was put on hold twice and hung up after waiting for exactly 6 minutes the second time. Nobody ever called back or emailed; not what I was expecting for hundreds more than competing products, but such is the state (apparently) of the modern American business. Long story short, I ended up ordering a Draw-Tite hitch and installing it myself. Saved about $500 and didn't get any runaround. I recommend you do the same if you're looking for a passenger vehicle setup. read more

I just completed my fourth trailer hitch installation with Torklift Central since 2002. Customer support staff is amazingly knowledgeable about their products (and products in development), their procedures and of course the hitch for your vehicle. The latest challenge was a custom hitch for an electric vehicle. No one in the country had a hitch for the Kia Niro EV, and they had made a custom hitch for the 2021 model year. Booked an appointment for a trial fit of the hitch on my 2019 Niro with all the proper caveats if it didn't fit. One hour after drop off they called and said "it's done." Torklift takes the initiative to make a custom hitch for a newer model line, and it is appreciated. read more

Super fast and efficient. In and out in a few minutes. Highly recommend and will be back.

I made an appointment to have a receiver installed on my Tesla. They reminded me several times about the appointment which I appreciated. Super nice and helpful people, I was out by 11:00 on a Saturday where they are only open from 8:30-1:00. Excellent, clean job and would recommend these folks to anyone! read more

I cannot say enough positive things about the stellar service that we received from Kyle Bonita and his team at Torklift. We purchased the Tesla Model Y trailer hitch package for and Kyle assisted us through the process as well as the installation. He made sure everything was delivered on time, and followed up with us to make sure everything was taken care of. Did I mention we live in CA? Kyle helped us with this interstate transaction and even helped us get in contact with companies that are installing lifts during the Pandemic. I am so appreciative of his help, the help from the team, and the friendly attitude they have with customers. Thanks again! read more

Torklift Central - RV Repair Near Me - Kent, Washington

I equate this shop similar to the ones that you use to find where their name and reputation meant the most. I've probably driven by Torklift 100's of times and never thought to actually stop by to have work done on my truck (my mistake). During the snow storm my winch gave out and I reached out to Torklift to see if they could assist me. I stopped by on my day off and Drew (or Dru?) assisted me in the parking lot. It took him about 7 mins to diagnosis what had happened and he gave me instructions on how I could follow up with the manufacturer to get it covered under warranty. He thanked me for stopping by and I asked "how much do I owe you?" He said no charge and that if I ever needed work done on my truck to just consider them. How stinking awesome is that? I knew at that point these guys are here to do the right thing. I got my new power box and brought it by several days later and they completed the work earlier than scheduled. It is so refreshing to partner with a shop like Torklift that is transparent on their pricing, does excellent work, and has a fleet of kind employees working there. They have earned a new customer and I will be referring as many people as I can. Thank you for an epic experience and being what I consider old school awesome. read more

The folks here are great! I had something odd, I needed a hitch ball torqued and they wouldn't charge me for it! To buy the wrenches and do it myself would have been maybe $50 or more, they just saved me that much money! I highly recommend the folks here for fast and friendly service! read more

Torklift Central - RV Repair Near Me - Kent, Washington