Ace customer service representative couldnt have been more helpful!…read moreI calked near closing on a Sunday for a Vacuum cleaner belt, a random and hopeful call, but not expecting to find thhis belt available. The representsative came back saying she had this obscure vacuum belt and put my name on it to secure my receipt of this item. This is the type of service you can come to expect from Ace hardware, as this is no isolated event it happens everytime I go to Ace for my household and home repair needs. Thanks Ace and your Sunday crew on Vashon Island! 5 Diamond service, stars just dont represent how helpful these Ace reps are!

Unlike all other Ace Hardware stores in the United States -- including California -- the Vashon Ace…read moreHardware does NOT offer veterans discounts. That's their privilege and right as a business. This veteran does not expect this store to offer a discount. No doubt, there probably aren't many veterans living on Vashon Island, so their policy affects very few residents... They promote their Memorial Day and Veterans Day sales big time, but not a cent of support for those veterans who have served this republic in uniform in its defense -- including those who serve only their avarice. This has nothing to do with politics, but everything about having a double standard of what you do, versus what you serve. There are many hardware stores off-island that do offer veterans discounts.

They might have a lot of cool stuff, but unlike many Best Buy stores, this one does not offer…read moreveteran discounts. That's certainly their privilege. However, they do promote their Memorial Day and Veterans Day big time: if you're not going to honor veterans, that says heaps about your avarice: OUR SUPPORT FOR VETERANS IS A MILE WIDE AND A MOLECULE DEEP?

Staff is usually pretty friendly. Lumber is often good quality. The guys in the yard don't complain…read morewhen I pick through twenty 2x10's to get the five I actually want. Just wish they could cut plywood into specific sizes.

Since moving to Cap Hill last month, I've visited this store various times for help with different…read morerepairs around my new apartment and every time the employees are incredibly kind and knowledgeable. When I was struggling to mount a shelf, I got advice from one of the employees who was super friendly and explained to me exactly how to screw in the L brackets I was struggling with. He walked me over to the aisle and showed me exactly which screws would and wouldn't work for my project and explained to me how the screws would interact with different wall materials. Most recently I dropped by just before they closed to pick up drywall paste and a pallette knife. Despite me walking in ten minutes before they were supposed to shut, they didn't make me feel rushed at all and helped me find what I was looking for. I always prefer supporting a local business and I love having a neighbourhood hardware supply store I can count on with employees who feel kinda like family.

Pacific Supply is a real neighborhood hardware treasure on the Capitol Hill. The employees are…read morealways well-informed, welcoming, and truly helpful people, the sort of service that you will not receive in the mega stores. They stock an unexpectedly good range of goods considering it is a local store, not very high prices, and even a senior discount. The parking is not that bad, however, the 30-minute load zone in front can help. Any small project or hardware, we are a dependable and community-oriented store.

We love this hardware store. It is well stocked with pretty much everything I need for projects…read more Staff are friendly and it has been super easy to return items.

If you go there be ready to be judged and sized up! As I walked in an employee stopped, looked me…read moreup/down and asked if I needed help. He directed me and then walked away. A few minutes later I saw him hiding and watching me. When he realized if seen him he came over AGAIN to "assist" me then walked me to the register and after payment he accused me of shoplifting. When I proved otherwise he threw me out of store, yelling about thievery! The last an effort to conceal his poor behavior! Never again.

I am grateful for the expertise shared with me yesterday, by the electric parts specialist. I…read morewanted a lamp shade harp, which part, this store did not even stock. However, the specialist spent more than 30 minutes with me analyzing the specifications for my lamp shade and educating me as to the important measurements to keep in mind. What a wonderful neighbor this business is. I am so glad I live near an Ace Hardware Store !

Very be friendly people and great service. I got what I needed - ropes to hold furniture I was…read moremoving. They helped me find it.

MI True Value is a great store. They staff is knowledgeable and friendly. The store always has…read morewhat I need for home and garden projects. A true asset to the Island.

I wanted to update my 10-year-old review,…read more Friendly and helpful service! This True Value is a great local resource for picking up loose hardware like screws, nuts, and bolts at reasonable prices. While it might not always be the cheapest option, it's super convenient to have nearby for quick DIY needs. Also a great spot for key duplication. A solid neighborhood hardware store!

I wonder whether anyone else has noted in her or his review that this store has a back room where…read morehandy employees can do simple repairs on household items using equipment that customers don't have to purchase!! I was at the store recently, and an employee who is a retired mechanical engineer rethreaded a hole in a vintage metal bookend for me (using a single screw that I purchased at the store) so that it will hold together tightly now! I was (and am) so impressed with his skill and the store's willingness to let him make the repair for me on the spot! I was charged only $5 for this service. Thank you so much, Ace Hardware!

I don't normally write reviews. After a couple years worth of experience, I feel it's warranted…read more 1. They are an ACE in name only. They do not accept coupons that ACE uses on their app or mailing. It means nothing to them. 2. They do not honor military service like other ACE stores. Not on Veterans or Memorial Day. Not ever. Which is crazy because this is WA with active bases all over this state. 3. Got a Weber grill and propane tank. The tank leaked and the gauge didn't work. Brought back the next day, and they tried to blame the tank fill on Bay Hay & Feed. Said the gauge never really works on them accurately... blah blah. Did not want to exchange the tank. Basically had to hold my ground as a customer with a receipt less than 24 hours after initial sale. They were very unprofessional about it but eventually exchanged. The tank was leaking so bad in the car ride over mind you, all windows had to be opened and we left the tank outside the store doors when conducting the exchange. The manager wanted to actually inspect and attempt to fix the tank and give it back to us. WTAF? Seriously? What happened to honoring the customer who has chosen to spend money in your store? 4. After all this went back a couple months later to buy a small part. Needed to use the restroom. The sign for bathrooms is clearly marked. The door was blocked by piled up boxes with a sign saying...Not working/available indefinitely... the door directly across which is obviously a bathroom as well, is marked Employees Only. When I asked to use restroom, I was told to go across street at Walgreens or the McDonalds. Ummmm ..... here is the deal.... I'm not spending money in those stores. I chose yours for business. Seriously? On Bainbridge Island of all places, is using the restroom that big of a deal? Do not spend your money here no matter how convenient you may think the location is. Take the 20 min drive to Poulsbo or Silverdale.