Went on a Sunday took a while for waitress to get to our table started off friendly took our order…read morewhen food came my order was wrong asked for cup of chowder instead of fries she brought fries, on Bill charged for the chowder that I didn't get my wife ordered bowl of chowder witch was served with burnt toast for six bucks mostly charcoal, waitress seemed to be mad that we complained sorry Erica not my fault! On the other hand food was good except charcoal bread!

Fantastic special tonight (gnocchi and heirloom tomato). We sat at the bar and of course friendly…read morestaff and bartender that chatted with us and enjoyed the conversation n

Sean (windows/screens/etc.) is so very kind and helpful and patient. I recommend going to him for…read moreall your screen needs as the price was comparable to a kit on that e-commerce site and far, far better quality. Also, the store is very dog friendly!

They might have a lot of cool stuff, but unlike many Best Buy stores, this one does not offer…read moreveteran discounts. That's certainly their privilege. However, they do promote their Memorial Day and Veterans Day big time: if you're not going to honor veterans, that says heaps about your avarice: OUR SUPPORT FOR VETERANS IS A MILE WIDE AND A MOLECULE DEEP?

Giving three stars because I like the shop and the folks are mostly friendly and seem…read moreknowledgeable. However, I can't give them higher than three stars due to my repair shop experience. I dropped off a lawn mower purchased from this location in March 2021. (dropped off 7/14) Talked to them later that day after they said there was a warranty issue. I called 7/16 to get an update and was told the warranty issue was cleared up, the part to fix it was on site, and the repair should be completed "in the next day or two." I'm happy thinking I will have it in time for the weekend so I can mow. Called back Monday, 7/20 for an update. Apparently the guy who works on this type of mower was out, but a box of supplies for this brand had just arrived, so he should be able to wrap it up when he returned the next day. (I thought the part was on site on 7/16???) Called AGAIN on 7/22 for an update. Was told by Jacob, (who seemed be inconvenienced by my call), that the parts were on order and he had no idea when they would arrive. I asked if I should expect a month or a week....He said closer to a week, but I don't have a lot of faith in them at the moment.

Great local place. If they don't have it they can generally get it. They only stock quality stuff…read more Staff is knowledgable. I used to get weirded out at how friendly they were, always asking me if I need anything, etc.. I was accustomed to the Home Depot model of wandering aimlessly for an hour looking for a single bolt. Once I learned to embrace the friendliness and be like "Yes, you can help me find this one bolt I need." Now it is great. In and out quickly.

Since moving to Cap Hill last month, I've visited this store various times for help with different…read morerepairs around my new apartment and every time the employees are incredibly kind and knowledgeable. When I was struggling to mount a shelf, I got advice from one of the employees who was super friendly and explained to me exactly how to screw in the L brackets I was struggling with. He walked me over to the aisle and showed me exactly which screws would and wouldn't work for my project and explained to me how the screws would interact with different wall materials. Most recently I dropped by just before they closed to pick up drywall paste and a pallette knife. Despite me walking in ten minutes before they were supposed to shut, they didn't make me feel rushed at all and helped me find what I was looking for. I always prefer supporting a local business and I love having a neighbourhood hardware supply store I can count on with employees who feel kinda like family.

The store had most of the Items I needed at reasonable prices. There are not too many hardware…read morestores in the area and they have a good variety of goods and services.

We love this hardware store. It is well stocked with pretty much everything I need for projects…read more Staff are friendly and it has been super easy to return items.

If you go there be ready to be judged and sized up! As I walked in an employee stopped, looked me…read moreup/down and asked if I needed help. He directed me and then walked away. A few minutes later I saw him hiding and watching me. When he realized if seen him he came over AGAIN to "assist" me then walked me to the register and after payment he accused me of shoplifting. When I proved otherwise he threw me out of store, yelling about thievery! The last an effort to conceal his poor behavior! Never again.

I am grateful for the expertise shared with me yesterday, by the electric parts specialist. I…read morewanted a lamp shade harp, which part, this store did not even stock. However, the specialist spent more than 30 minutes with me analyzing the specifications for my lamp shade and educating me as to the important measurements to keep in mind. What a wonderful neighbor this business is. I am so glad I live near an Ace Hardware Store !

Very be friendly people and great service. I got what I needed - ropes to hold furniture I was…read moremoving. They helped me find it.

MI True Value is a great store. They staff is knowledgeable and friendly. The store always has…read morewhat I need for home and garden projects. A true asset to the Island.

I wanted to update my 10-year-old review,…read more Friendly and helpful service! This True Value is a great local resource for picking up loose hardware like screws, nuts, and bolts at reasonable prices. While it might not always be the cheapest option, it's super convenient to have nearby for quick DIY needs. Also a great spot for key duplication. A solid neighborhood hardware store!

I don't normally write reviews. After a couple years worth of experience, I feel it's warranted…read more 1. They are an ACE in name only. They do not accept coupons that ACE uses on their app or mailing. It means nothing to them. 2. They do not honor military service like other ACE stores. Not on Veterans or Memorial Day. Not ever. Which is crazy because this is WA with active bases all over this state. 3. Got a Weber grill and propane tank. The tank leaked and the gauge didn't work. Brought back the next day, and they tried to blame the tank fill on Bay Hay & Feed. Said the gauge never really works on them accurately... blah blah. Did not want to exchange the tank. Basically had to hold my ground as a customer with a receipt less than 24 hours after initial sale. They were very unprofessional about it but eventually exchanged. The tank was leaking so bad in the car ride over mind you, all windows had to be opened and we left the tank outside the store doors when conducting the exchange. The manager wanted to actually inspect and attempt to fix the tank and give it back to us. WTAF? Seriously? What happened to honoring the customer who has chosen to spend money in your store? 4. After all this went back a couple months later to buy a small part. Needed to use the restroom. The sign for bathrooms is clearly marked. The door was blocked by piled up boxes with a sign saying...Not working/available indefinitely... the door directly across which is obviously a bathroom as well, is marked Employees Only. When I asked to use restroom, I was told to go across street at Walgreens or the McDonalds. Ummmm ..... here is the deal.... I'm not spending money in those stores. I chose yours for business. Seriously? On Bainbridge Island of all places, is using the restroom that big of a deal? Do not spend your money here no matter how convenient you may think the location is. Take the 20 min drive to Poulsbo or Silverdale.

Very knowledgeable employees work here. The hardware selection is very helpful for adding a few…read moreitems that are desperately needed to finish a project. The home goods section is also super nice. I'm glad to have this great resource in my neighborhood.

Upon entering for a gutter question, the clerk at the front counter asked if I needed help. She…read moretold me to go to the end of the aisle and wait for help. I stood there while groups of employees walked by and no one stopped to ask if I needed help. Initially walking down the gutter aisle an employee was already helping someone and as I approached the employee turned around and walked away and also being in the group that walked by. I eventually walked over to the other aisle and asked for help from an employee that was helping someone else. He was really nice and a big help. So why was I ignored by about 4 other employees? Who knows. I've been in this particular ACE in Belfair and occasionally the employees are nice but a good portion of the times they are not. It must be miserable working there.

Everytime I go there people are enthused to help find what I need. They don't take you for an egg…read morehunt and go right to the item. Today Cheryl helped me locate furnace filters. Very positive bunch of people. Thanks!