I called around 12 AM needing help and Roberto answered right away. He was incredibly kind,…read morepatient, and genuinely helpful from the start. What stood out to me most was that he wasn't just trying to make money off a tow and he actually wanted to help me make the best decision possible. He even suggested an alternative option he thought might work better before towing, which I really appreciated. Everything he says on his Yelp page is completely true. He genuinely sounds like someone who cares about helping people and making sure they're okay, especially during stressful situations. He even asked me to follow up with him afterward, which shows how much he truly cares. You can tell he's just a genuinely good hearted person, and he absolutely deserves every great review on here. Thank you again, Roberto!

Roberto was great. He talked me through the logistics on my Tesla. I'm glad that I used him.read more

Arranged for a tow a couple of days ahead of time and all went smoothly. Price seemed reasonable,…read moredriver Charlie was friendly and competent. Car was delivered for repair without any hassle. Would use again!

Edit: Changing my review to 1 star. Owner is now posting my personal address and license plate as…read morethey are unhappy with my review. Reported to Yelp for privacy violations. We reached out to this business with this exact quote: 'Non emergency car tow, anytime within the next few days. About 9 miles within San Francisco. How much for rear wheel towing vs. flat bed. It's from one apt garage to another apt garage, the space is tight for both places'. The good: - The tow truck drivers were right on time for their appointment. - They managed to get our car out of the tight spot (although they had to push it) - Workers were friendly and tried to accommodate us the best they could The bad: - We were charged an additional $75 by the owner for 'additional labor required'. This was because the tow trucks could not get into either garage, and the workers had to push the car out/in to both garages. This was despite the fact that we provided the information on our quote request that it was one SF apartment garage to another, and the spot was tight. We also provided the clearance of the garages the early afternoon before the tow. You would think that professionals in these services would know if their trucks would be able to go into a garage after being provided the clearance, and also that they would check to see what kind of garage it was before providing a quote if the price would change. - Before scheduling an appointment (after being provided the quote), we also confirmed with the owner that there would be 'no hidden fees'. He assured us that he 'don't do business like that'. We were then charged an additional fee of roughly ~30% of the quote price. - We reached out to the owner after being charged additional fees. His responses were full of inconsistencies and odd answers. For example: - He told us he assumed that the garage would be a straight in and out. This was despite us telling him it was to/from an apartment garage in SF and tight spots (assumedly NOT straight in and out), and explaining the garage layout to his employee. He also did not think to clarify before the tow. - He told us that his workers should have reached out to him when it was a more complicated tow and there would be extra fees. Despite acknowledging that it was an error on his drivers for not reaching out, he did not refund the fee. - He texted us requesting more information about the garage the day before. At essentially the same time, his employee (the truck driver) called us and we provided a detailed explanation of the garage situation. His worker failed to relay this information to the owner. The owner blamed us for this, explaining that we should have called him and told him as well, even after we had provided all the requested information to his employee. Summary: Overall, we felt like we went above and beyond to provide all the required information to get an accurate quote. After a series of blunders that appear to be issues with communication by his employees, we ended up having to pay additional hidden fees (roughly 30% of the original quote). We even tried to clarify the situation with the owner after the tow, but he seemed disinterested in providing a refund for the additional fee. This was even after he told us that his employees did not follow the established procedure. Overall this felt a little suspicious and like bad business practice. Even if there were some communication issues with his employees, we felt that the business owner should have honored his word and refunded the fee after. Even with all information we provided and despite our protest, they stood firm on their price.

I called Jerry to tow my car from my house to a mechanic across town. Based on that good…read moreexperience, I subsequently asked him to tow my car from the mechanic's to my dealership in the north bay. And again, it was a good experience. His price was very reasonable, he is flexible and accommodating, professional, and an overall good guy. I will call on him again if the need arises. Highly recommended.

Jerry was by far and away the best price. Initially, I was worried (you know--"you get what you pay…read morefor" fears) maybe I should pay someone double to tow my car a few miles? I'm not financially the position to be able to throw money away, so, I went with Jerry. From the phone conversation, he seemed like a super nice guy, very professional--so we agreed he would come by in the morning to take my car to my mechanic. He was punctual, professional, and the best price going--I put him in my phone for emergencies! You won't regret giving your business to Jerry--he's awesome!

The wait wasn't that bad and they gave me a jump very quickly. The technician was super friendly.read more

My car broke down in the middle of San Francisco, and I called for roadside assistance. You guys…read moreshowed up quickly and handled everything smoothly--seriously impressive in a city like this where fast service isn't always guaranteed. You helped get my car towed with no stress, and the whole experience was super professional and efficient. I really appreciate the quick response and great service. Thank you so much--kudos and much love for making a stressful situation way easier than it could've been!

Got into a car accident and I called and called no one answers , they like to leave people waiting…read moreon the streets . Once they answered they lie and not honest when they will arrive they say one thing and do another . No one showed up and I was out there for hours Liars and dishonest

I got an alert that my tire pressure was low on my Tesla. I went to a gas station to fill air in my…read moretires, not only did I have to pay for that but I guess the different connector + water in the air made two of my tires worse. I called Tesla Roadside only to find out that they don't do tire repairs anymore so I decided to shop around Yelp. That is where Wallys Towing quickly responded to me with a competitive quote. I called to tell them that I was ready now for a flat tire repair and it turned out they were already in my area. They came to my apartment complex and did the service there quickly and efficiently. They put air in both my tires too to clear the alerts on my dash/app. I had family coming in town later in the day so I was happy with the quick turnaround on this job. Thanks again!

some people don't understand how private property towing works and get mad for their own faults I…read morehad my car impounded by blue water towing because of my own fault and I own up to it no negative comments from me they also made sure to have taken pictures of how my vehicle was before and after the tow very professionally done.

This is hands down the worst towing experience I've ever had. I went to Blue Water Towing after the…read morepolice waived my towing fees and gave me a releaser form. I calmly tried to explain the situation, but the man at the front window refused to listen, kept saying "pay, pay, pay," and slammed the window in my face twice. When the supervisor came out, he pretended nothing happened and then lied, claiming my card was declined -- even though he never took my card or attempted to charge it. On top of that, when I called their dispatcher, she hung up on me multiple times, showing zero professionalism or respect. To make matters worse, when the police showed up, they started siding with the tow company and lying too. Instead of helping, it felt like everyone was trying to corner me into paying money I didn't owe. This company is unprofessional, rude, dishonest, and manipulative. If you ever have to deal with them, record every interaction, bring all documentation, and protect yourself. They will try to take advantage of you if you're not careful.

I had a flat today. Had never needed a towing service and was sceptical of 146 (now 147) 5-star…read morereviews. He was very professional, prompt and nice. When he explained that the source of the problem was neglect he was nonjudgmental - sharing how to monitor the situation and what I can do to prevent this in the future. Like a skilled healthcare worker, he explained everything he did. He even threw in a cold water that I really needed. The tow would've cost $150 -already much less expensive than the other services I called, but for the work Daniel performed, including a discount for disabled retired and vets he charged significantly less. (Even today when the Bay Bridge was closed he didn't hesitate to take my bike to the Mission.) Dude restored my faith in humanity

Dan is punctual, friendly and reasonably priced. My battery completely died and needed a local tow…read more Dan came on time as promised and was very careful with my motorcycle.

Dude Where's My Car?…read more Parking is expensive in SF, but believe me towing is worse! If you find that your car is missing because it is "illegally" parked on the streets of SF, chances are you need to Uber here to get your car. Although no one likes to pay, the folks working here are friendly and the process is smooth. 1. First you pay the fine and get a receipt. Apple Pay and Credit Cards accepted. There's a discount for first-time offenders and Medicare members. My fine was $450 for parking on Pine St that had towing between 3pm to 6pm. It also had parking allowable between certain times and I had mom's handicap placard which did not help. I honestly did not see the tow sign and the curb was not painted. 2. You'll get a receipt and need to show it to the security guard to get your car. Only one customer at a time through the gate. 3. Get your car and show the receipt again to the guard to open the fence for you to exit onto 7th. This is one business in Yelp that I WILL NOT plan to visit again. I have bad parking juju in SF and will rely on Uber more or just use the pay lots from now.

SF never ceases to take ALL YOUR MONEY!!!! It's literally…read moreinsane how much I had to pay for like an hour in the impound lot. They do have a "First time tow" credit ($52) and other discounts if you are the registered owner and can show you are low income or facing homelessness. Overall, do yourself a favor and read the parking signs. Better yet, don't go out from 7-10a or 3-6pm.. those are the tow times that the lot mentioned!

Customer service is deplorable. This company is not recommended. Called with a question and the…read moreoperator hung up on me. And no, this was for emergency towing on the day of the orig, not a spam call. Check the tape, stop messaging me.

Needed a tow in SF. They happened to be close by, showed up in a few minutes. Towed my car out of a…read moreparking garage, dropped it off at a street parking spot near my home, because I don't have garage. Great friendly service, Luis first tried to see if it was just a dead battery, but we couldn't fix so he towed it home for me. Fair price. Satisfied customer :)