I left a voicemail message and two days later, still waiting for a call back. Disappointed considering the other reviews. read more

Bring born and raised in the east bay I thought I knew the best of the vendors and suppliers in almost every category you could possibly want or need, and Especially in the case of unexpected and oh f#¥k I need a tow truck and need it now.... Well In this case im happy to be wrong as tonight I was shut down by the vendors that I knew and used previously and went back to the google search and was fortunate enough to link up with andy, an independent reputable honest sincere caring professional in his field thats worked in the towing automotive industry for 25 + years and should be your 1st and only call for all your towing.Needs.... And no he didn't pay me for this glowing review, as he actually deserved it and is a gem in this grimy dirty towing industry read more

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I got a tire blow out on my way to school and called this place because they have excellent reviews. I received an estimated time of 35-55 minutes "or earlier" for towing service Waited ~45 minutes then called for ETA, person told me the driver is now on the way and is 20 minutes away ~35 minutes went past, called again, and person told me the driver got stuck at a client and is now 15-20 mins away. She Said the driver will call me when they're about 5 minutes out Another ~30 minutes passed, no call from driver, called again and asked for an honest ETA and to try not to say 15-20 minutes away because they said that hours ago over and over. Person on the phone put me on hold for a while then got back and said the driver is pulling up and will call me shortly. ANOTHER 20 MINUTES after they said the driver is pulling up, i called back AGAIN, and this time asking for the drivers number myself. She gave me his number and said his name is margarito. I called him. The first time he picked up he said hello and did not respond to anything I said after, it was silent. Since then, he did not pick up any of my calls. So I'm wondering, was the woman on the phone dishonest about his ETA? Or was margarito lying to the woman I was speaking to numerous times? BOTTOMLINE: NO ONE SHOWED after hours, I was lied too over 4 times about the ETA. Super frustrating, i would have rather been told the wait is 4 hours than to be kept told "15-20 minutes" and "he's pulling up" and constantly looking for a tow truck that never arrives read more

Shouts to Andy! I had the pleasure of receiving a tow from Andy after my calls to my roadside service yielded NADA. (Allstate informed me that the best they could offer is sending a tow truck out to my location in FIVE HOURS. Ch'yeah, I'm good y'all... Will def be canceling that expense!) Andy was polite, courteous, helpful and accessible. After hearing my situation, he offered handy local mechanics to get the job done at a reasonable rate and his own expertise. Andy's prices are beyond reasonable and worth a call. I can attest to his level of customer service, having used him three times (same car, same situation, same daunting headache) and never having been disappointed at all. Highly recommend! read more

Run. Run run Horrible horrendous service they don't want your business so don't bother them. You the customer are a problem with these guys so inconsiderate and inconvenienced by doing their job which they never did. Boooooooooo read more

Communications with this company were great. Had a tow from a dealership to another repair shop. Quality of work was excellent.

Andy really bailed me out tonight. He showed up exactly when he said he was going to, knew what was wrong and explained how to take care of it. So appreciated. read more

Efficient service. Quick response. Towed my car for 50+ miles on his flatbed.

Sorry this guy was awful. All he had to do was drove 1.2 miles to jump a motorcycle. Kind of junior varsity roadside assistance. Instead he did not recognize street corner or numerical address, did not even know if a Harley could be jump started and hung up on me when I agreed to pay him 60$ cash for 5min of work as long as he didn't complain any further about the work. This guy is roadside nightmare, save yourself the time and call someone who does not see customers as an inconvenience. I hope he reads this before i get help and comes by - Ima jump him!! read more

Refused service to me. Seemed disinterested when I initially called to get information about moving my vintage BMW from one garage to another. I thought I had a pretty reasonable request, and he definitely had the prerogative to decline a job (I guess towing is a good business where you can do so), but I don't appreciate a business that 1.) doesn't explain why they don't want to do a job, and 2). being hung-up on after asking for clarity. Would definitely never call back and hope others don't support disrespectful or entitled business owners. Maybe he's feeling himself with all the other 5 star reviews. Definitely not my experience. read more

LIFE SAVERS!!! After waiting for multiple towing companies that never showed up leaving us stranded in a dangerous area @ night for 2 hrs past the arrival time. In comes Berkeley towing to the rescue!! Called and they arrived in 15 minutes!! Nice guy, fair pricing, and prompt...I would HIGHLY recommend them. Thank you!! read more

Andy picked up the phone immediately and said he'd be at the place to tow our car in 30mins and he got there in that exact time. Our insurance couldn't even service us that fast. The earliest would be in 2hrs. The street was small and tight but Andy managed to put our Range Rover on the flat bed with no problem and caused no damage. He towed us 30miles and at a reasonable and honest price. We had great conversations during the ride and he was very friendly. I ended up tipping him extra just for the service and being a good guy. I highly recommend Andy! read more

Basically I was having a really crappy day when my engine wouldn't start this morning! However Berkeley Towing really helped me out. The owner was super nice, amicable, and not awkward or mean. Really really helpful and friendly! I highly recommend this business, especially after experiencing bad tow truck companies before. Also they're cheaper than other places as well! I don't write reviews very often but this is definitely one of the local businesses I'll always keep on call just in case my car breaks down again. read more

LIFE SAVERS!!! After waiting for multiple towing companies that never showed up leaving us stranded in a dangerous area @ night for 2 hrs past the arrival time. In comes Berkeley towing to the rescue!! Called and they arrived in 15 minutes!! Nice guy, fair pricing, and prompt...I would HIGHLY recommend them. Thank you!! read more

After calling numerous tow services and getting voicemail - which, btw this is the next day and NONE of them called back - I called Berkeley Towing and Andy picked up the phone immediately. He told me he could meet me in a few minutes, and he did. It took him about ten minutes to get to me, he carefully got my car on his flatbed without damaging anything ('ve had careless tow people break my car in the past) and took me to my destination. Andy was not only professional, he is a very cool dude - he makes you feel more like a friend than a client (or maybe we just clicked). Afterwards, he even suggested that he could refer me to some good mechanic friends of his if I am not satisfied with the one I went to. would recommend Berkeley Towing to anyone in a heartbeat. read more

My SUV broke down and had to park in an uncertain neighborhood in Oakland, I didn't have money at the moment to get it towed to a mechanic. The next day I called Berkeley Towing, I had service from them before and was very pleased. Andy came down, I had no problems with him, he was fast and very helpful. He towed my vehicle where I asked him to take it to, I paid $60 for it which fit my budget and had enough in my pocket to get my vehicle fixed. Thank you Andy! read more

Don't even bother calling this place!!!! Worts towing ever .... the towing guy literally left the area impatient guy also I honk at this guys totally ignored me so unprofessional looking super mad.. I wish I took a picture of him .. Also representative are so wack . read more

There I was, trying to make the best of a sad situation. Stranded by my allegedly trusty car at night. My roadside assistance insurance said it would be an hour and a half. But at least it was a safe neighborhood. At least I hadn't been rushing to an appointment. And at least my car had chosen this moment to die, instead of a few days before when I was on a solo road trip, poking around remote desert roads in Nevada and crossing Death Valley. I got tired of this mental litany of what to be grateful for after the first half hour, and thought of trusty Yelp! I pulled out my phone and found Berkeley Towing. Many glowing reviews and a matched set of crank-pots, who seemed best to ignore. The owner himself answered late on a Sunday night. Yes he could get there in 20 minutes, yes he had the flat-bed truck needed for an all wheel drive car, and Yes his price would be reasonable. 20 minutes was inaccurate, he showed up in 15 minutes! Not only that, but he was a really nice and reassuring person. He skillfully and securely maneuvered my car onto the truck in the time it took to call the other company to cancel. On the way to dropping the car near the mechanic I use, I asked if he was returning to his office in central Berkeley as I preferred to call a cab from there instead of waiting in an iffy location. Instead, he took me all the way home, an incredibly kind and unexpected act. If Yelp had 10 stars I'd give them all to Berkeley Tow! read more

Before he came here, we asked the price, he told us $60. But when my car arrived at destination, he said it's $160. And his face was so rude and fake! What a terrible experience ever! read more

Andy was fast, friendly , efficient and very kind to a shaken up woman ! His rate was very reasonable, and I would call him again, should I ever need a tow. Thanks Andy! read more

He was awesome! I called him early in the morning(like around 9:30ish) and he told me he'd be at my location in 15-30mins(I live close to his business). He was able to get my car out from the parking lot in my apartment complex and took me all the way to Richmond. It was $75 and he was informing me of local areas that could possibly help me. I have warranty for my car and thus had to go to the dealership where I bought it but I thanked him any ways for the advice. He's friendly and it was a pleasant car ride. I would definitely recommend him and if I ever need towing(which I hope won't be anytime soon), I'll definitely contact him. Oh and he accepts debit so that was a huge plus for me since I didn't have cash on me. And just for future reference, don't be mean and ask for the impossible, if he can't do something because its out of his power then oh well, move on and call some other company if you can't deal with it. P.S. He doesn't tow motorcycles. He explained his reasoning and I found them to be valid so if you're looking for that type of services, look somewhere else. read more

I called Berkeley Towing they showed up in 15 mins help me tow my car to Bmw dealership in concord. The driver jimmy was experience and very nice guy he took his time to load my car on flat bed truck. Was really happy there no damage to my car. Thank you jimmy read more

Was caught with a car that wouldn't start in the rain; Berkeley Towing was the #1 rated business when I searched, and they were indeed great. While they weren't the fastest to arrive, the driver was super friendly and helpful, got my car started in a minute or so, and was half the price of the other towing shop I had to use when my car wouldn't start last time. read more

great service cheap and fast and very friendly service. best experience I've had with a tow company. andy is the best! i would suggest him to everyone and it was a hot day and he bought me some drinks and food. can't get much better than that. read more

Bad customer service. Dispatch guy showed some impatience after being unable to find the address of my car. Before ending my last call with him he said I was wasting his time. read more

Good rates and I second the previous reviewer. Andy the tow trucker guy make sure both the front and back didn't get hit on the bottom.

Berkeley Towing saved my life in the middle of the night in a dangerous place where I had waited for 2 hours - yes, 2 hours - for Infiniti Roadside Assistance, who never showed up. Berkeley Towing was there in 15 minutes! Since Infiniti Oakland (where my car was towed) doesn't have anyone on their premises on the weekend who can change a tire, I'm calling BT again to help out with that. read more

Great rates, friendly service, and really cared about my vehicle. The driver took extra care not to scratch my exhaust pipes when lowing my vat off the flat bed. I would definitely recommend thus company to all my friends and family. read more

Great option in North Oakland. I called, he said he'd be there in a half-hour, but in fact arrived in ten minutes. No muss, no fuss, and affable to boot. Called him because my partner had a good experience with him as well. read more

Ask for Andy-- he was incredibly helpful when the brake system went out on my car and I had to have it towed to the dealership. He offered advice about how to find more affordable options to get quality service done, and then helped me to tow the car again to a more affordable service station. Friendly, super fast and responsive, and less expensive than other tow companies. read more

If I could give Berkeley Towing no stars I would! My husband was in a car accident and the car was undriveable so we had it towed to our apartment. When the driver arrived he gave him detailed instructions to drop off the car in our reserved parking space. When my husband finally arrived home he was freaking out because the car was not in our parking space. When he called he was informed that the car was dropped off. They were not willing to help him find the car. They kept putting him on hold, and finally he found our car after walking around the parking lot. The drive put the car in the wrong spot resulting in taking someones reserved parking spot. Berkeley Towing refused to come fix their mistake. He finally spoke to a supervisor who hung up on him several times and finally they agreed to send the driver back out for free. We were first given a 1.5-2 hour timeframe. When no one arrived after two hours he called again and was told 3 hours. After 3 hours he called multiple times, and each time he was put on hold and then hung up on. We had to call another towing company to come fix their mistake. The other company couldn't believe the customer service Berkeley Towing was giving so they moved my car for free. Berkeley Towing truly has the worst customer service and has employees who cannot follow directions. Please give your money to another towing company. read more

I would put 5 stars but I suspect that sometime the higher the star reviews get filtered out. I called Andy's Towing and Andy picked up the phone. He was very courteous and came right out to get me. I had a very easy and pleasant conversation with him on our way to the shop. His price is extremely reasonable as well, he clearly wants to give value. I highly recommend! read more

I was at an event in the Berkeley marina and when we were ready to leave my car wouldn't start. After much help pushing it around the parking lot and trying to jump it I found Berkeley Tow online. It was after 9pm by then but he came right away and loaded the SUV onto his flatbed. My son was with me but he fit us in the cab and drove us to Walnut Creek, navigating the freeway with our heavy load. Not only did Andy take the car to my mechanic, he maneuvered it expertly into a corner spot right in front of the mechanic's shop. He then took us home. Andy was a great storyteller and made us feel safe and taken care of all the way to drop off. read more

Super fast and excellent service! Going to use him all the time! Referring to everyone!!!! Thanks sooooo much for your service and your referral to fix my vehicle. The best in the bay read more

"Dispatch never called me to update the status of the driver coming to help me. I waited over an hour and a half in Berkeley from 7:40am to 9:20am. I had to constantly keep calling for updates Customer Service was terrible at onetime, I was on hold for 6 minuets straight. Once the driver from another company showed up things got better. The driver was contracted out at 8:55am and arrived at 9:20am. Dispatch never informed me that they had to contract to another company wish they would have it would've made the situation less stressful. The main problem was the lack of updates and information for the driver and being on hold for 6 minuets". Customer service was totally unacceptable. read more

I needed a jumpstart for an RV. I called AAA and found that my membership wouldn't cover service for an RV. I upgraded, but they wouldn't let me use the upgraded service for 48 hours, and I had to move the vehicle for street sweeping. They connected me with a towing service in Richmond (very close to where we live in Berkeley). These highway robbers quoted $395 per hour, and said it would cost $900 to come and jumpstart the vehicle. I hung up on them and called Berkeley Towing. He said he could be here in ten minutes and would charge $50. He came immediately and started the vehicle in a couple of minutes with no trouble. He was friendly and helpful, and I took his card and will definitely call him again if I need to hire a tow truck! read more

Berkeley Towing came through right on time and with great service -- and at half the price of the service I'd used a few days earlier. I highly recommend them. Our car died unexpectedly and left us stranded. We had it towed to one shop via AAA, but then had to have it towed to another shop for a second opinion. The first company was great, but we got sticker shock. When we finally towed our dead car home, we used Berkeley Towing. I called them and they said they would be there in 30 minutes. 29 minutes later, they drove up to the shop and efficiently loaded up the car and took us home. The service was fast, courteous and efficient, and the price was right. read more

I've never experienced having my car breakdown! I didn't know what to do! But I called around to find out rates to get to Vallejo from Berkeley and Berkeley Towing had the best rate! Other places were offering prices over $200! I refused to pay that much! Andy was very helpful, friendly, and the ride home was not awkward at all, he can hold a conversation. If you're reading this, trying to decide who to call to come tow your car, call Berkeley Towing! read more

Andy loves his work. He thinks ahead, at lightning speed, asks a handful of pertinent questions, then shows up ready to convert panic and havoc into what will ultimately amount to a pretty good day. My lowered Mazda3 decided it was done with axles, shafts, struts, etc. right in the middle of a tiny residential street. I called my mechanic, who's always good for local, close-personal referrals. Thought I knew whose number to ask for. I was wrong, by about 4x the budget my ins. said I could spend, through them if I didn't mind waiting a couple hours. Pfft. He sent me to Andy with a laudatory "he'll get you out of there fast and won't take you for a rube." Andy's a very good listener: he asked for directions to where I was, which is kind of cool coming from a tow operator. You know they know their territory, but its a good idea to ask anyway, in case of high-drama traffic calmer interference. I forgot to mention that the car is lowered, so maybe wants a flatbed, but lo: that's what appeared, 10min sooner than expected. It was a custom heavy duty Ford converted to a flatbed, and fit neatly on that tiny little street. My neighbors, car guys and contractors, were impressed. I learned a lot about the tow rig, on the ride into the shop. That's the third criteria for earning my lifelong loyalty if hopefully not *too* much repreat business. He's chatty, personable, and inclusive: made me about as smart as I wish I was, about internal combustion, suspension, etc. We were at the shop in record time, not a scratch on my poor collapsed car. I've had good tows before, but he treated my car as if it was his sister's: that really helped me recover what I could from a day full of obligations I couldn't fulfill, 100mi away, not having factored rental car office skulking into my drive time budget. He helped me make the most of what I could, with a smile. That's a pretty great attribute to bring to a job where most transactions are initiated by consumers in panic, feeling betrayed by their equipment and whomever built it, unsure of the expense they're facing or whether their ins. will cover it [Progressive was thrilled. see next sentence.]. His rates are competitive. His timing: superb. Put him in your phone with the rest of your ICE contacts. Hope your paths cross again, and light up when they do. This Andy chap is an ace tow operator, and all around good guy. read more

So many times I have said to my fiancé, "I'm going to make a yelp account just to write them a bad review," but I never did until just now. Never have I experienced such bad customer service. There is no one on this planet that likes being HUNG UP ON, but if you are one of those people, call Berkeley Towing. He was so impatient that he couldn't wait for me to walk down the road to find out exactly where I was, and then hung up on me saying that he "didn't want to waste his time," when I was asking questions. What an awful way to treat potential customers who are stranded, and need some help! I would give them 0 stars if I could. Yes, they are cheaper than their competitors but expect the service to be the same quality as this guy's attitude- cheap, awful, and overall bad. read more