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    AutoReturn

    2.0 (186 reviews)
    Open Open 24 hours

    Services - AutoReturn

    Vehicle towing

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    Reviews With Photos

    Mahj F.

    Whatever you do please dont use this company. This company employs thieves, i had car towed at their yard after an accident, i left my kiosk box with items that i sell to my uber riders,and these people took 2x earphones and 2x iphone charger earphones that cost $30 each, helped themselves to 5x of ice cube gum, my Hershey chocolate and my protein bars. So i tried to file a claim for the loss since those items are purchased with my money so i can make some profit, but these people steal from people that's trying to make a living. I am informing everyone that reads yelp reviews before using companies service that autoreturn would be the worst place to use..unless you want things to be stolen in your vehicle. Oh to add to all the problems i already had with them, they sent my car to the auto shop looking like a fish bowl

    Big Gate at the end of 22nd Street. Very welcoming.
    David D.

    Getting towed sucks. While they were expedient handling my matter, my truck got a flat while incarcerated here and they denied my claim. Bitches. So I went to Comstock to elevate my mood. I got some pictures of the dilapidated warehouses where they keep your car. These Pier 70 buildings are all condemned and scheduled for demolition. The city won't get to it because of cost/other priorities. Very reassuring in the event of an earthquake. Get your car out ASAP.

    Across 7th street from Sheriff Dept

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    Page 1 of 5

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    Review Highlights - AutoReturn

    But I must comment that things have vastly improved since Auto Return took over from whoever was the previous vendor in S.

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    Wilmars Towing and Transport - Us texting him pictures of the garage and providing clearance heights the day before the tow.

    Wilmars Towing and Transport

    (40 reviews)

    Mission

    Arranged for a tow a couple of days ahead of time and all went smoothly. Price seemed reasonable,…read moredriver Charlie was friendly and competent. Car was delivered for repair without any hassle. Would use again!

    Edit: Changing my review to 1 star. Owner is now posting my personal address and license plate as…read morethey are unhappy with my review. Reported to Yelp for privacy violations. We reached out to this business with this exact quote: 'Non emergency car tow, anytime within the next few days. About 9 miles within San Francisco. How much for rear wheel towing vs. flat bed. It's from one apt garage to another apt garage, the space is tight for both places'. The good: - The tow truck drivers were right on time for their appointment. - They managed to get our car out of the tight spot (although they had to push it) - Workers were friendly and tried to accommodate us the best they could The bad: - We were charged an additional $75 by the owner for 'additional labor required'. This was because the tow trucks could not get into either garage, and the workers had to push the car out/in to both garages. This was despite the fact that we provided the information on our quote request that it was one SF apartment garage to another, and the spot was tight. We also provided the clearance of the garages the early afternoon before the tow. You would think that professionals in these services would know if their trucks would be able to go into a garage after being provided the clearance, and also that they would check to see what kind of garage it was before providing a quote if the price would change. - Before scheduling an appointment (after being provided the quote), we also confirmed with the owner that there would be 'no hidden fees'. He assured us that he 'don't do business like that'. We were then charged an additional fee of roughly ~30% of the quote price. - We reached out to the owner after being charged additional fees. His responses were full of inconsistencies and odd answers. For example: - He told us he assumed that the garage would be a straight in and out. This was despite us telling him it was to/from an apartment garage in SF and tight spots (assumedly NOT straight in and out), and explaining the garage layout to his employee. He also did not think to clarify before the tow. - He told us that his workers should have reached out to him when it was a more complicated tow and there would be extra fees. Despite acknowledging that it was an error on his drivers for not reaching out, he did not refund the fee. - He texted us requesting more information about the garage the day before. At essentially the same time, his employee (the truck driver) called us and we provided a detailed explanation of the garage situation. His worker failed to relay this information to the owner. The owner blamed us for this, explaining that we should have called him and told him as well, even after we had provided all the requested information to his employee. Summary: Overall, we felt like we went above and beyond to provide all the required information to get an accurate quote. After a series of blunders that appear to be issues with communication by his employees, we ended up having to pay additional hidden fees (roughly 30% of the original quote). We even tried to clarify the situation with the owner after the tow, but he seemed disinterested in providing a refund for the additional fee. This was even after he told us that his employees did not follow the established procedure. Overall this felt a little suspicious and like bad business practice. Even if there were some communication issues with his employees, we felt that the business owner should have honored his word and refunded the fee after. Even with all information we provided and despite our protest, they stood firm on their price.

    AutoReturn - towing - Updated May 2026

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