This was the first time I had used this company. I was surprised when one man arrived to install 7…read morecameras around my home, which included all the wiring and setting up the base unit. But he did it in one day and by the afternoon it was up and running. I was very impressed. The only issue was I needed to learn to operate the system on my own. Not too difficult. I would highly recommend this company for the installation and the price was reasonable.

DO NOT USE THIS COMPANY. I have been trying to contact our representative since March, and have…read moretried to contact HSE multiple times with no answer every time. I have been double charged for months and I want to prevent that from happening to anyone else. I would like to formally file a complaint regarding my experience with Home Security Experts, an ADT Authorized Dealer, and specifically Sales Representative Jesse Soltelo (Dealer License #12352). My family originally purchased ADT equipment and monitoring services through Home Security Experts in November 2024. We had no billing issues and were satisfied customers until we moved residences in March 2025. Prior to our move, I contacted Jesse Soltelo to discuss transferring our existing ADT service and equipment to our new residence. During that conversation, I was informed that rather than paying the approximately $200 transfer fee, he would cancel our existing service and enroll us in a new account with new equipment and services at our new address for no cost. Based on those representations, we proceeded with the new installation. On March 20, 2025, I received a DocuSign contract for the new installation. The agreement reflected an installation fee of $99; however, I understood that amount would be waived, and the documentation indicated a balance due of $0. Despite this, we were subsequently charged the $99 installation fee. I immediately contacted Jesse regarding the discrepancy. He acknowledged the issue and informed me that the $99 charge would be refunded. To date, I do not believe we have received that refund. Shortly thereafter, we discovered we were being billed for both the new account and the account associated with our previous residence. I again contacted Jesse and asked whether the prior account had been canceled as promised. Rather than responding via text message, Jesse called me and stated that he was unaware we were still being charged for the previous account. He assured me that he would take care of canceling the old service. When no resolution occurred, I followed up multiple times. After additional conversations, Jesse acknowledged that we should be refunded for the months we had been charged since our move and confirmed both our previous and current addresses. However, despite those assurances, the issue was never resolved. Following those discussions, my messages began going unanswered. Eventually, my text messages no longer appeared to deliver, and I was unable to obtain any further updates regarding the status of our account, cancellation, or refund. As a direct result of these failures: * Our previous account was never properly canceled despite being represented as canceled. * We have continued to incur charges for monitoring services at a residence we no longer occupy. * We were charged for two ADT accounts simultaneously. * We were charged a $99 installation fee that we were told would not be owed. * We have spent significant time attempting to resolve this issue through the salesperson who originally handled our account. * We are now receiving repeated collection and billing calls from ADT regarding the account associated with our previous residence. The most concerning aspect of this situation is that we relied on the representations made by your sales representative. Had we been informed that the original account would remain active or that we would continue to be contractually responsible for both accounts, we would have handled the move and transfer process differently. Instead, we followed the guidance provided by your representative and are now facing months of duplicate charges, ongoing collection activity, and concerns regarding potential damage to our credit due to an account that should have been canceled when we moved. I respectfully request the following: Immediate cancellation of all ADT services associated with our previous residence. A complete investigation into why the prior account was not canceled as represented. A full refund of all monitoring charges incurred on the previous residence after our move date. Review and reimbursement of the $99 installation charge that we were advised would be waived. Written confirmation that any delinquency, collections activity, or negative reporting associated with the prior account will be corrected and will not impact our credit. A written explanation of what occurred internally and why this issue remained unresolved despite multiple communications with your representative. I have retained screenshots of my communications with Jesse Soltelo, call records, and supporting documentation regarding the installation agreement and account activity, which I am prepared to provide upon request. I have been double charged since MARCH OF THIS YEAR. I sent my original email back in May with no response, due to lack of resolution I will now make my family's experience public. DO NOT USE THIS COMPANY. I would give zero stars if possible.

I highly recommend Alan and Watch Dog Security! I spent a lot of time researching alarm systems and…read morecontacted a good number of companies to find someone who could update my 25-year-old home alarm system while integrating both new wireless sensors and my existing hardwired contacts into a new cellular control panel. Only one other company, which was not locally owned and was more expensive, had the skills and willingness to build and install the type of system I wanted. Alan was fantastic from start to finish. He was responsive, professional, knowledgeable, and very transparent about pricing and monitoring options. There were no high-pressure sales tactics or gimmicks, just honest guidance and quality work. He completed the installation promptly, took the time to teach us how to use the new system, and even checked in afterward to make sure everything was working well. I appreciated his straightforward approach and the quality of the work. I would definitely recommend Watch Dog Security to anyone looking for a reliable local alarm company.

I have a much better update to post. Alan came through all the way. He troubleshooted the original…read morecamera, bought a new one that also didn't work, He then researched and found a much better product, installed it and made sure everything was perfect. He spent hours on this, all included in the original quote. This is my update: Installation: great, Follow-up: great

They are the best hands down!!!…read more They are the best hands down!! They have superb customer service

I hired them to install my 4 Eufy POE NVR camera and NVR and to install two Ethernet cable outlets…read morewith cables. They were very reasonable prices. I loved that they wore shoe covers before entering my house. They vacuumed everything when finished. They did a good job on the install. The wires are very well hidden and organized. I like it that they took the time to also set up the cameras on my phone and tested to make sure the Ethernet cables were working. Good attention to detail and due diligence. I look forward to hiring them again in the future. They also arrived on time.

My friends recommended Horizon Security to upgrade my parents' internet in Sacramento from coax to…read morefiber and ensure a strong connection throughout their home. We couldn't be more pleased with the service provided by Vladimir. His expertise and professionalism are impressive. I highly recommend Horizon Security for anyone looking to enhance their internet experience for a fair price!

This is the only company I will recommend for security cameras or home network installation…read more Vladimir, the owner, was very professional courteous, and extremely knowledgeable and attentive to details to the level of perfectionism. I have seen many installations where the cables are not tucked in, are fixed by different types of clips, but he ensured everything was aligned up, safely and securely, and aesthetics was major point as well. He connected everything meticulously to the network, using the best quality cables. His prices are not just the most competitive, but I definitely wouldn't mind agreeing on more had I seen the results in advance.

Frontier installed my new fiber modem in the garage. Obviously, this installation cut the speeds…read morein the house in half. Darren moved the modem into my family room and doubled the speed I was getting. He was responsive to my request, a pleasure to work with and fixed my speed problem at about half the price I had been quoted by another company. Can't say enough about how great the experience was

Punctual, great communication and addressed everything I needed. 10/10 would recommend. I had a…read morefew cat6 lines dropped into my office and he did great clean efficient work. Thanks again!

Back in 2025 we needed to install some floodlight cameras, one of which would require running some…read moreelectrical wire. I contacted Bill and he responded right away. He gave me multiple times to come and do an initial assessment of the job/work and after agreeing on a date/time, he arrived on the dot. He was patient and provided suggestions on what needed to be done and very fair pricing. He came back a few days later bright and early and on time on a Sunday and completed the job. Bill is very personable and easily kept a conversation going and kept me informed of what he was doing. He did an excellent job. When we need to upgrade the cameras we will definitely be giving Bill another call.

A family friend once told me, "you gotta have a guy, and it's HARD to find a guy." A yard guy, an…read moreHVAC guy, a roof guy, an electricity guy, a plumbing guy. The implication was that it's hard to find someone who knows what they're doing, is honest, and charges a fair price. Billy has helped us out twice now, and i can say that we found our guy! He showed up for us when all the other businesses were closing up for the day, and he taught us how to fix outlet we were having issues with just in case it ever happened again. When he told me a job would only take x amount of time, he was true to his word. He's very honest and up front. At this point, I truly wouldn't bother calling any other company. I'll definitely be calling him again when I need my other ancient light fixtures updated!

Great customer service all the way around. I want to especially give a shout out to one of the…read moretechnicians Dennis. He came to drop off my central vac accessories, then went out of his way to help get everything working as is should be when some issues came up. Friendly, helpful, and just a genuinely kind human being.

Great service from beginning to end…read more I recently purchased a new home and had the pre-wire installed so that we could decide on what system to go with at a later time. John gave me his card and I reached out to him several months later when we moved in. He was really helpful in fine-tuning what I needed or didn't need in my system and explored a bunch of different options for me. Once we had decided on picking out a system, I was reached out to by Theresa and she let me know what the process would be like and what i should expect. On the day of the install, Roddy called me in the morning to let me know he was on the way and what time I should expect him by. He came in looked at the area, and told me how long he would take. Throughout this whole process each team member has been very polite, helpful and friendly. You don't see this kind of genuine service very often. You usually get a sale rep trying to up-sell you on things you don't need, a very short and unfriendly phone call from a rep to book an appointment and a tech that just sped

The camera guys are awesome! The service was quick and efficient. The system is so easy to use! I…read morewill definitely be recommending this company to my friends, family, and business owners! Thanks again Mike!

This company is the best in the business! Fast, efficient top quality equipment and incredible…read morecustomer service! Highly recommend them for all your security needs!

Having moved into my home two days before the end of the year, I was exhausted and overwhelmed. One…read moreTouch Media is the media firm of choice by the builder of my new home and is contracted to provide the much touted "white glove service, and I must say, deservedly so. I've received expert and professional service by both the sales and installation teams of the company. They continue to be responsive and as I type this review, are assisting me correct a self-inflicted wound (I changed WiFi password and apps must be reset). When a representative tells me, "We have your back," I have every confidence they will. I highly recommend One Touch Media. Johanna

I been trying to stay positive with this company as it's been over 8 months they did my install …read more I still owe them some money and have spoken with Jerry several times about my need of them to organize the pictures on my monitor and clean up the spegetti factory of wiring they left at 2 of the 3 homes they wired and the several times they had to come back for the left hand has no clue what the right hand is doing over there. I received a call from their office manager about 2 months ago for the final payment and told her my problem, she advised jerry and jerry called me and i sent him photos of how my screen needed to show pictures for they had no organization to the lay out. He said he called steve and steve called me and I called him back n still awaiting his call months later. the office manager left me a message thursday saying if they didn't get paid they would turn me into collections and turn my cameras off. today is saturday and they cut my service but don't realize they opened their self up to major liability.... I called Jerry and jerry told me he was cooking and hung up on me... look at some of the other reviews and see how their leadership guides the company.... LOL Buyer Beware!!!!