I came to this establishment because of a charity event recently being held. I happened to walk in early, and the place was completely empty. I initially found that quite strange, but now that it's over and having experienced some very disappointing things while there, I rather now understand why it was initially empty.
Once the charity event got under way, the place became packed with customers, and while they were ALL there for the musical entertainment connected to the charity event, they were also (AT LEAST) 30-40 paying customers for the restaurant. Here's where it got weird. There was ONLY ONE WAITRESS for the entire restaurant. However, EVEN WHEN IT WAS EMPTY, and I was the only person in there, the waitress ignored me. Luckily, I wasn't in any rush, but finally after 30 minutes, I had to flag her down to get her to come over to me. She nicely asked, "Oh, did you want to order something?" Although I was polite to her, my mind was thinking a rather sarcastic retort, but I left well enough alone, smiled and just said, "Yes, please." I asked her what kind of iced tea she had, a seemingly benign question. She said she didn't know and would have to ask. I thought that was strange. Why didn't she know, but okay, she asked for me. She brought back a rather tasty iced tea, although the glass was only partially filled. I then asked for some chips and salsa because it wasn't something she was going to think of on her own, and while the chips and salsa were good, the salsa came in a tiny bowl, and at that, it was only filled halfway. We aren't off to a good start. I like my salsa, and lots of it. The fact that I had very little to start with, and this waitress tends to be MIA much of the time, well, I just didn't have a good feeling about it. So, of course, I finish the salsa quickly (especially with my husband sharing this with me), and I then ask this waitress for more salsa and more iced tea. She returned with iced tea, and it must've been a new batch, or something spilled into it, but it was downright disgusting. The flavor/taste turned almost rancid. It was WEIRD. I immediately switched to water. As for the salsa, she told me they were out of it and working on a new batch. Thirty to 45 minutes go by until I got a new, but still small bowl and still only partially filled bowl of salsa. (I asked that it be filled up this time, too.) I also ordered a "small side" of guacamole. By the way, the chips were definitely good, maybe even freshly made. The salsa was quite tasty, and the guac was good, too. I wouldn't say the guac was my favorite of all time, but it was good ! As for the waitress, I never saw her again... except when she brought my bill.
I never ordered an actual meal. I was actually waiting for other people to show up and figured we'd eat together. What happened was that I filled up on the chips, salsa and guac and wasn't hungry for anything else. I'm glad I didn't order anything else because once the entertainment got under way, I saw most of the customers walking over to the bar to order their own drinks and food. Where was this waitress? Why wasn't she taking orders and/or delivering them to the customers? I heard that MANY customers said it took a very long time to get their food and/or drinks.... and some never got ANYTHING. And this was all going on with the manager (who might've been the owner, too, not sure) fully aware... and apathetic to what was going on. If this was MY restaurant, or even if I was just managing it, I would've ignited a fire under this waitress, AND I would've stepped right in and start delivering the drinks and food myself, but that's me, and none of that ever took place.
As I initially stated, I now understand why this place is empty. I can assure you, I will NOT return, no matter how good the chips and salsa may be. Service was an abomination, and they clearly can't... or don't want to handle crowds. Then why be open at all? read more