Vape it Fresh is awesome! The staff is very knowledgeable on all their products and helped me find…read morethe perfect piece! It's set up very easy to find what you're looking for. It has all the same products that you would find in Austin without the drive. I got a beautiful glow in the dark pipe made from an Austin artist. Definitely will be coming back!

I was looking to quit smoking via switching to vape 1st and vape it fresh was recommended by a…read morefriend who'd successfully done the same. I'm glad she did! The manager, Eric, was extremely helpful and knowledgeable when it came to helping me pick which product and nicotine level would help me achieve my goal picking my flavors was really the hardest part I also learned it's family owned and wish I could ad a 6th star just for that! 100% recommended!! Oh, and I got a smok Nord and am really happy! I've had the bigger smok mods but for some reason the size of this one is fooling my brain into feeling it's more like a cigarette tricks or no, I'll take it!

I don't often feel inclined to shitpost a store for one bad employee, but the night manager Ashley…read morehas brought me across the threshold. My question to Ashley was "what is vape flavoring made of?" Her only reply was "it is flavored with PG."  Good 'ole PG - the colorless, odorless, virtually tasteless liquid, happens to be the Everlasting Gobstopper of vape additives.  The appropriate answer would've been, "I don't know, let me find out from someone."  I tried politely rephrasing this simple question twice over. This one tastes like blueberries - is it made with actual blueberries, I asked. "It's just PG blueberry," she said.  Then she tried insulting me by asking if I could  "name the thousands of chemicals in an American Spirit?" ...an irrelevant and factually innacurate assertion about my favorite cigarette.  "PG is approved by the FDA, if that makes [me] feel better?"  It doesn't, because my question wasn't about the laughable safety standards of the FDA, whom also regulate cigarettes and toxic food pesticides. PG is so magical, so "coolio," as Ashley would say, just before she fills up my fiancé's vape to "get it nice and juicy for [him]."  With side-eye, she then asks me if she should stop mixing my order? Too bad she didn't want to make it nice and juicy for me, too. She's here six days a week, folks, including tomorrow as mentioned to my fiancé, when he said he'd probably be back for the inevitable replacement vape. She's very available in case he wants to come by and hear her golden nuggets of wisdom.  Someone should notify her the coquette nit-in-booty-shorts sales tactics are for the strip clubs and gullible single dudes.  Ignorance is forgivable; an ignorant rote response, overt with wrongfully held condescension, is not.  She was so rude, sassy, and weirdly flirtatious with a taken man. Her complete deficit of professionalism was the first thing he noted when we stepped out of the store. It wasn't just me. Food grade flavor additive is mixed with a PG base, Ashley. "Knowledge is power," as she had patronizingly reminded me. The shop itself is nice and has a robust and tasty flavor selection. The other staff I interacted with were pleasant. A mistake was made by letting this chick represent a product meant to be consumed by adults.

I'm a long-time vaper. I started in 2009. I have worked at a vape shop. I know this industry fairly…read morewell, and have had a lot of experience as a customer. Recently, I have had a hard time finding a good vape shop. There's a LOT of vape stores here in the Austin metro area, and there are a lot of good vape stores. Some deliver. Some have great stock. Some have really friendly, knowledgeable staff. Some are clean and well kept. Some are well organized. It's hard to find a store with several of these attributes at once. There's always a sacrifice. While I don't know if Cloudhouse delivers, they certainly earned by business. The store is gorgeous: clean, well stocked, and well organized. It *smells* right - that mix of vape flavors mingling in the air, but it's not heavy or overpowering. The staff are great. Patient, knowledgeable, and full of useful recommendations. Alyssa helped my girlfriend a week or so ago when she went and grabbed me some juice and coils, and then helped me today when I needed a new tank and or order a new mod. The one I wanted wasn't in stock, but there were a LOT of mods in stock and on display. I wanted something they had sold out of and would be getting more of later. I got juice, a new tank, and a pack of coils for a fair price. Their selection of both premium and house juices is vast. I'm sure there are places that have more, but not one I've run across in the last couple of years. I am very impressed with the quality of their house juice - the flavors are amazing and fairly priced for the quality. Well worth visiting and shopping at. Their parking lots is small, and it's hard to get up to the door if you have mobility impairment, but it's worth the extra work to trudge up the ramp. Once inside the store, there is more than enough room, and plenty of comfortable ways for anyone and everyone to get access to products and assistance. I am very pleased with my experience there.

Prices have gotten out of control. Will probably not be going back anytime soon. Please make sure…read moreyou check the price, cause they don't give you a detailed receipt. I even asked and was told they don't do it. ‍‍‍

Came in here for the first time and Emyani was an absolute angel! She was not only friendly and…read morekind but very knowledgeable and taught us a few things we didn't know. Helped us sign up for rewards and walked us through every question we had. I would simply return as a loyal customer just for her. Definitely a great first experience. Very happy we found this place!

Points rewards and easy to talk to staff and friendly communication skills. Like easy to walk in…read moreand wheelchair friendly. Open doors all day , easy light do not dark inside, easy to park and find on map. No big lines to stand through. Had what i needed.

After shopping with Vape City for the last 5 years or so with only one other negative experience…read morewith the corporate level of this company selling a counterfeit product which was remedy'd. Recently Vape City has made changes to their loyalty program. After being reassured from staff that the points would be transferred over and 4 visits into the shop over the last 3 months leaving my information each time to inquire about it, today I was finally able to get the staff to try to speak to whoever is over them at a corporate level and was told to shove it about my original point balance. The in store staff is great and this review is not meant towards them, their customer service is a 5/5, however the lack of follow up and general lack of care towards customer service on a corporate level is atrocious. I highly recommend shopping elsewhere.

Everyone is so nice and knowledgeable! Highly recommend. They even have the mouth protectors for…read morethe geek bars so that you can try the flavor!

Shoutout to Ben he helped me out today he was super nice and knowledgeable about productsread more

From the owner: Vape X Smoke shop is open now with wide range CBD Delta, 8,9, 10, E-Cigarettes, Glass, Kratom,…read morehookah, rolling papers, trays, grinders , accessories

This place has a terrible store policy of no refunds which is problematic because they sell…read moreinferior products. Their seal proof containers do not seal. 100%. I bought a seal proof container less than two weeks ago and brought it in for either a refund or exchange or even store credit and they completely do not flex on their policy...even if they sell you equipment that doesn't and never worked. There need to be times when you flex with the customer, especially when you sold the poor quality product and represented it as seal proof. On top of me being direct but polite, the store manager decided to start an attitude with me, when I was being cordial about their product not working...not me breaking it. We are talking about a sealing jar...pretty basic mechanics. You all should have taken a stand but you didn't. You made an error.

Best customer service ever!! Both employees were super knowledgeable and helped me find exactly…read morewhat I needed! Great selection at affordable prices.

Alright this place has new ownership and a new name in the past eight months. I never vaped until…read morerecently. I have always enjoyed the flavor and smell of vapes from friends and family who own them. Today I decided to go with my brother-in-law and grab myself one. This shop has a lot great flavored vapors. The staff is friendly and knowledgeable on their vapes. Very nice selection of vapors. Parking is a breeze and the place is easy to find. They do offer a military discount upon request and proper ID.

I don't even vape and I can give this place a five star! With having a significant other that…read morevapes, I've been dragged into every vape store in the Austin area and I can definitely say this is one of the best ones we've been into. It's clean, has a HUGE selection of not just juices but mods and all the bells and whistles. On top of all of that, great customer service. Typically, I noticed, the customer service in vape shops is obsolete but not here!! Good job guys!