After shopping with Vape City for the last 5 years or so with only one other negative experience…read morewith the corporate level of this company selling a counterfeit product which was remedy'd. Recently Vape City has made changes to their loyalty program. After being reassured from staff that the points would be transferred over and 4 visits into the shop over the last 3 months leaving my information each time to inquire about it, today I was finally able to get the staff to try to speak to whoever is over them at a corporate level and was told to shove it about my original point balance. The in store staff is great and this review is not meant towards them, their customer service is a 5/5, however the lack of follow up and general lack of care towards customer service on a corporate level is atrocious. I highly recommend shopping elsewhere.

Points rewards and easy to talk to staff and friendly communication skills. Like easy to walk in…read moreand wheelchair friendly. Open doors all day , easy light do not dark inside, easy to park and find on map. No big lines to stand through. Had what i needed.

I asked about a product if they had it in store. I told the lady on the phone I'll try to make it…read morebefore they close if not another time. Before I could finish the sentence she hung up on me. I've been a regular at the store, the gentleman that may seem he's the manager is way more respectful. It's just sad to be treated like this by the same person time after time. Given the fact that I'm in and out quickly.

ive been a regular here for over a year, this is a great store with plenty of choices in thca and…read morevapes. the owners and staff are very friendly and helpful with helping me pick out the right products. they have good deals on vapes too, good value for your money! i definitely recommend this store! 11/10

This isn't just a vape/smoke shop! It's a little bit of a neighborhood convenient store too. So, if…read moreyou need a drink or quick snack, this spot can help you out! The couple times I've been in, the staff members have been friendly and helpful. They've been able to help me find what I need. Pricing is reasonable. Great place to shop local.

The person that was working when we walked in was more than helpful. I needed a one time piece that…read morei was going to dispose of same day so i didn't want to spend $20 and instead of not offering anything (because he didn't have to) he instead offered this free little small one hit piece. Very much appreciated!

Usually get things I need when visiting CA but that is getting old so I tried Pink Cloud. Knowing…read morethere is a difference between CA and TX I wanted a place that knew what I wanted and needed. The guy working, Buie was amazing! Showed him what I had and he showed me half a dozen options and the proper usage. They have a big selection and great prices too! Highly recommend. (Wink)

So, I have a Wotofo Profile Unity RTA right? Don't know what that is? I don't blame you. Anyway,…read morethe cap that you take off to fill the tank with juice has a very specific rubber seal gasket. That gasket had ripped, essentially rendering my tank a useless, fruity e-juice dripping disappointment. I had scoured the web in search of the part. The official Wotofo site had the part for $1, a shipping cost of $29, and would reach me within, and I quote, "25 business days"... Lol On a whim, and because my wife told me to just try, I called Jake over at Pink Cloud and told him my deviating and irreversible problem. He asked me some details about my set up (diameter, location of gasket, etc) and proceeded to instruct me to come on in and see what he could do. We show up, mangled o-ring in hand and zero hope. Jake hits us with the old reliable "What's up yall!?" So I told him I had spoken with him on the phone about an o-ring blowout. He immediately sprang into action, ripping open drawer after accessory drawer. Dropping every rubberized electronic cigarette component imaginable onto the crystal clear glass case in front of me. But to no avail. Nothing fit! Not surprised, due to the rarity of my tank, I slowly prepared for departure when, out of the blue he yells "this might be a stretch, but try this" a tiny glimmer of hope gets slid across the display case. So I compare the size and whatnot. Looks small. But he did say it would be a "stretch" so I forced the ring into the cap of my tank and utilized the provided-by-Jake utility knife to pry the o-ring into place. Perfect (forced) fit. Immediately my issue disappeared. TLDR: Jake is awesome and went above and beyond to help fix even the most intricate of issues. 1 billion stars

The staff was awesome. Staff was very helfpful ... My mom went in with 100 questions and staff…read moredealt with her great when she's a very difficult one to deal with lol ... definitely recommend this place! Great prices too !!

Just moved here from California. They have a very wide selection of thca hemp prerolls and I was…read morevery impressed. Solid pricing too. He was so kind and answered every one of my million questions with grace. Thank you friend!

Bird was super helpful! Had a lot of knowledge about products that are there for purchase…read more Definitely recommend popping it.

Jose was so kind and welcoming! Great energy here and was blown away by the stock of prerolls and…read moregreat prices. Thanks guys!

the service was great here!! the guy working was extremely helpful and had great recommendations!…read morehe recommended our new grinders and we love them so much!!

From the owner: At Happy Clouds, our motto, "Keep Texas Cloudy," blends the spirit of Austin with a statewide twist…read moreon the beloved phrase, "Keep Austin Weird." Since opening our first store in May 2015, we've expanded to 6 locations across Texas, including to Round Rock and now Downtown San Marcos, all while staying true to our roots and passion for making our community happy. We also deliver our products right to your door! ​ We love Central Texas and are dedicated to uplifting our community by supporting local glassblowers, artists, musicians, and creatives. Our shops on Montopolis and North Lamar are adorned with stunning graffiti art by local and international artists, transforming our exteriors into vibrant canvases. Step inside any Happy Clouds location, and you'll be greeted by murals that showcase the incredible talent of artists from near and far. ​ At Happy Clouds, we pride ourselves on offering unbeatable prices, exceptional customer service, and a laid-back atmosphere where everyone feels welcome and comfortable.

Employee was very nice and super helpful, answered all my questions, and gave great recommendationsread more

The good - they have a better selection than most other places…read more The bad - they are degenerate dirt bags who have no idea what they are selling, can't answer any questions, and will just out and out lie if they can't answer your question. These are powerful drugs they are selling and they can't answer any questions about any of them.

Best friendly smoke family owned business with the best variety of selections just come and get…read morethe best deal every customer is a valued vip !!

From the owner: XO Smoke Shop is one of Austin’s coolest smoke shops, offering a killer selection of vapes, premium…read moretobacco, and high-quality smoke accessories. From sleek glass pieces to top-tier vaporizers and rare CBD products, XO has it all. With a trendy vibe, great deals, and expert staff, it’s the go-to spot for smokers and vapers in ATX.