Haven't been here in well over a year, but wanted to end my week-long vacation on an even higher…read morenote. Both Michael and Cael were on duty and glad to see me. Bought an Olivia V and CAO Flathead Habano. Smoked the Olivia on-site and will smoke the other when I get back to Fort Worth. Great conversation and customer service. Wish I could come here more often. Place is well-run and clean, as usual.

First visit in many years as i no longer get to Austin much. Bought 2oz of bulk Windsor tobacco…read more got home tried it what a pleasant smoke, recommended by the owner. great experience courteous helpful, Hard to come by these days.

Our favorite smoke shop to go to in Austin! Their selection is great and Abraham is always very…read moreprofessional and friendly. They also have a great rewards system!

From the owner: La Casa Smoke Shop is your one-stop Smoke Shop for all your smoking needs. We carry a variety of…read moreE-Juice Disposables, E-juice, E-Juice Devices, Dry-Concentrate Devices, Glass, Glass Accessories, Hookah Tobacco ,CBD, Kratom, Rolling Papers, Wraps, Tobacco, Rolling Trays, Grinders and Novelties all at our beautiful location. We open 7 days a week to serve the wonderful people of South Austin so stop on by

After shopping with Vape City for the last 5 years or so with only one other negative experience…read morewith the corporate level of this company selling a counterfeit product which was remedy'd. Recently Vape City has made changes to their loyalty program. After being reassured from staff that the points would be transferred over and 4 visits into the shop over the last 3 months leaving my information each time to inquire about it, today I was finally able to get the staff to try to speak to whoever is over them at a corporate level and was told to shove it about my original point balance. The in store staff is great and this review is not meant towards them, their customer service is a 5/5, however the lack of follow up and general lack of care towards customer service on a corporate level is atrocious. I highly recommend shopping elsewhere.

Points rewards and easy to talk to staff and friendly communication skills. Like easy to walk in…read moreand wheelchair friendly. Open doors all day , easy light do not dark inside, easy to park and find on map. No big lines to stand through. Had what i needed.

I asked about a product if they had it in store. I told the lady on the phone I'll try to make it…read morebefore they close if not another time. Before I could finish the sentence she hung up on me. I've been a regular at the store, the gentleman that may seem he's the manager is way more respectful. It's just sad to be treated like this by the same person time after time. Given the fact that I'm in and out quickly.

ive been a regular here for over a year, this is a great store with plenty of choices in thca and…read morevapes. the owners and staff are very friendly and helpful with helping me pick out the right products. they have good deals on vapes too, good value for your money! i definitely recommend this store! 11/10

AJ the owner is there every Wednesday, he's super cool and carry great products, strongly…read morerecommended this place! Big Dan,

Good vape selection. Good prices. Friendly staff. I went here as a convenient stop, got what I…read moreneeded, and was happy with everything. Would drop in again if in the area. Thanks!

Black Owned Cigar Shop!…read more Went in and grabbed a few sticks for my lady and I. Nice laid-back vibe. Seems to be a "Where everybody knows your name" type of place. Guys sitting, smoking watching the game. Staff friendly and helpful. BYOB and you're welcome to sit, smoke and chat with the fellas.

Friendly and knowledgeable staff. Always willing to assist and recommend. Takes time to listen and…read moreeducate

Super friendly staff. I don't smoke often, but happened into a good amount of legit Cuban sticks…read morethat my gf got while visiting relatives in Cuba. I needed to keep them fresh for a few months so I could hand them out as gifts at a family member's summer wedding. The staff was super helpful, didn't try to oversell me on some high end, high maintenance humidor. I brought in the cigars, explained my situation, they set me up with a box that was a perfect fit, needed very little maintenance, did the job well, and was budget friendly. The cigars were in primo condition for the reception and were a big hit. I recommended Habana House to a bunch of guests at the party and hopefully sent some new customers yall's way. Thanks for your help fellas!

Very nice selection in a large and well kept humidor. BYOB. Good amount of seating and there are…read moreTVs to watch sports. Cutters and lighters are available to use and were in good condition.

Employee was very nice and super helpful, answered all my questions, and gave great recommendationsread more

I applied to work here and was asked inappropriate questions about both my physical disability as…read morewell as my mental health status and what kind of medication and how long I've been taking it. Just a warning to anyone applying here, be prepared to have uncomfortable and potentially illegal questions asked of you.

This shop has higher prices compared to others, and I found the customer service to be a bit dull…read more I didn't feel I was treated completely fairly, and the interaction seemed a little lackluster. It seemed like the staff was there just for the paycheck rather than enjoying their work.

I called asking about selections for blue Lotus flower and the person who answered the phone and…read morewas on shift tonight refused to answer my questions about product selection and reported that I needed to come into the store in person in order to see the product and that he wasn't allowed to give out any information over the phone because it was against Texas law to tell people about products over the phone because they might not be 21. First of all, this is a blatant lie. Secondly, whoever this employee is should be fired because why are you not giving out information when people call? You definitely lost my business straight up because of your attitude, but secondarily because you lied to me on the phone then when I called back and asked for his name, he refused to give it. Whoever the owner is, you should look into firing this employee because he clearly doesn't give a fuck about his job or any of the customers. When someone calls you on the phone and ask about your product selection, you should be more than happy to tell them anything that they would like to know. Not lie to them and tell them you can't tell them anything because it's against the law and tell them that they have to come into the store when that's total bullshit. The employee that was working at the time this review was posted is the employee that I'm talking about so if you as a boss are reading this review, then understand and know who your employee is that is honestly a complete and total fucking dick. He literally refused to answer any all questions. He basically just said this is a smoke shop. We sell smoke materials.You should fire him. Or at least train him in customer service because he sucks Complete ass.

I've been to casa a few times and my experience was really awesome. Its a nice premium cigar…read morelounge. Tons of seating everywhere. If you feel one parts crowded take a little walk you'll find somewhere nice to hang out. Me and my friends came in and had a cigar with brad and talk for a while, shared some jokes and a quite a few laughs. They have a big range of cigars from light to dark to full bodied. Any question just ask the staff they'll point you into the right direction. Go to casa alone or with a group bring in a bottle have a drink, it's a nice relaxing place to have a good time and or calm down from a stressful day.

Great atmosphere, friendly people. Love this place! Don't hesitate. There's some chairs outside too…read moreof the westerns good.