Great customer service! Was at a near by co-ed softball game when my 15 year old cleats decided to…read morecome apart at the heel. We were greeted right away. Went to the back and was greeted by team member. He was able to get me two cleats to try. We went with cheaper priced ones. They were $24.99. We checked out and I asked if they were going out of business since so many items were marked down. Manager said, "no, just clearing for more inventory." They worked well during my next game! Thank you to the friendly staff!

I visit my brother in Chandler and we had to go to big five to get my toddler who is autistic a…read morelife jacket. My autistic son has a hard time with waiting for long periods as we entered the store. I had noticed the blonde girl look at me and whispered to her friend. I'm not sure what they whispered about, but I didn't care as I was trying to grab a lifejacket. I noticed I needed an associates help so I asked for help and the blonde girl tells me I need to wait as she already sees my toddler is giving me a hard time because I'm telling him we have to wait. Well, we waited for about 10 minutes in the corner for someone to come get us a lifejacket down off the top rack. The gentleman was very nice. I just don't understand what the point of having multiple employees in one location is if they're not going to be any help to customers also I work a job and I know we do not go to work in slippers and pajamas, maybe someone needs to get on these ladies about their work attire and their work ethic. I felt very discriminated because I was the only black person in that store and trying to explain to my son why we have to wait but there was no reason or explanation for us to be waiting that long for help if there was multiple employees in the store, not busy. Just seems like they enjoyed watching me struggle with my child waiting and didn't want to help. We spent over $100 in there and just to be treated like that was totally unnecessary. Sad world we live in when people treat others poorly for no reason.

Hands down my favorite place on earth to get Jerky. I can…read moreget no sugar options, and I just don't like sweet meat, so this is a bonus for me. I also love looking around at all the outdoor items. Fact is, I can find a lot of great gifts for family members that like to hunt and fish. It's a great place for sports outfits too. College clothes too.

Holy cow. This store is huge. I need an entire day to look at everything in this store…read more Visited our friends in AZ & they knew we love anything outdoors and outdoor gear and they brought us to the Disneyland of outdoor things. Scheels is like a department store, Bass Pro shops, & a small cafe combined. Lol. Two levels of just everything you can imagine. Sports cards, memorabilias, grilling (the wall of bbq & meat seasonings!), camping gear, shooting gear, golf, fishing, athletics, jerseys, shoes, legos... they have a ferris wheel inside the building, a candy store, and a cafe serving snacks and small bites. Overall, a very cool store. Reasonable pricing.

I walked in to see if there was decently priced Sports gear. There was. However, the only suns…read morejerseys they had were Booker. Ugh. There's a handful of other guys that I would've rather worn...Oso, Allen, Green, etc. Not a one of them there...Sheesh. They had like 15 different Booker shirts/jerseys though. I would've happily paid what they were asking. They had Cards stuff, too, which I could easily buy for my buddies. Maybe I'll be back for those. I'm not big on the Cards, but I know a lot of people who would love anything Cards-themed. I may be back. I didn't interact with any staff here. The layout of the store is clean and well organized. Its easy to find what you are looking for.

The phone rang for 5 minutes without anyone answering and then immediately hung up. Terrible…read moreservice would not shop here.

I came here to look around and was captivated by the outfits on the mannequin. Needless to say I…read morehad to purchase the entire ensemble. Thanks to who ever dresses up this mannequin. Great taste!

one of my favorite stores!! Always well organized, clean, amazing and super friendly staff, and…read morethey have a little bit of everything!! I love bringing my toddler here to check out the baby chicks and he always finds a toy he loves!!

I just wanted to say that Ahmed at the Chandler, AZ REI provided great assistance today! I needed…read moreto purchase new shoes to accommodate a foot injury and he was patient, enthusiastic and gave great advice. I felt like I mattered as a customer and a person! His knowledge was extensive and he listened carefully to my concerns and needs and offered options that suited me. Thank you Ahmed. DRL

Ive been an REI member for as long as I can remember and I feel like in the last couple of years, I…read morehaven't been as satisfied with their products and services offered in store. Here are the reasons why they only get 3 stars: There's a woman that's worked here for the past 2+ years who initially offered to sign me up for an REI credit card, which would give me 1.5% to REI on my purchases and other perks like $100 REI credit or something, so I agreed. I've come in here fairly often to pick up supplies and she never seems to remember me, not that that matters, but I've had to return items like walking poles that were defective, and most recently, had to exhange out a possibly defective butane portable canister and each time, she's had to have a manager come suss out the situation. Probably it's store policy but I feel like in the last couple of years, their return policy isn't like before. They used to have a no questions asked policy, but these days, it feels like they scrutinize a lot more, probably a lot more people coming in. What was really annoying about the butane container exchange, which the manager did agree to, was the same woman who signed me up for the credit card, said I owed 67 cents or something. I thought I had no rewards since she said I owed money, so I then asked her about my REI credit card awards and I had over $240+ or something. Of course, I would use that! What's even more annoying is that she asked me a second time, are you Vivian? The first time was when she looked into my REI account to exchange out the butane canister and she asked if I was Vivian. No, I didn't have an imposter replace me between when her supervisor came to talk to me about the item and when she exchanged it out. Ugh, that was annoying. A few times I've had store workers help suggest items to me but feels like they don't really truly understand what I need. Awhile ago, I bought a pair of hiking boots and they just aren't really good, even though they are the top of the line French Lowa hiking boots. One thing you should know is that I definitely don't skimp on gear as I need and like high quality items for the outdoor things I do. I also bought a pair of Altra trail running shoes, and they also aren't the best shoes, so they've become my get dirty caving shoes. I was better off with an older pair of Pumas for my running needs. I recall coming in here to purchase a pair of base layer pants this past winter as I was headed to Europe and would partake in some skiing and recall the woman that helped me wasn't that nice as I asked her to take the pair I needed off the mannequin, it was the last pair of small they had. I can't count how many times I have been here as I do a lot of outdoors activities and have a lot of gear, but just feels like lately, this place just isn't really living up to the standards I used to enjoy about this store. It might be time to break up soon honestly...I guess all relationships must end, even the good ones that have gone sour.

I'm not one to usually write a review about sporting stores, I usually just review places I eat at…read more I would, however, like to write a very nice experience I had today around 12:30 - 1 PM ish when I had to find a new mug/tumbler to bring to my Krav Maga classes. There was quite a selection, and I was looking for a specific design so I looked for an employee who went through a lengthy process on the hunt for the tumbler I picked out. I unfortunately do not remember his name, but he had blonde hair I believe and was fairly tall compared to me lol. I have OCD, so I analyze every detail when I buy something. Or just everything in general. After he had recommended the Yeti Rambler and a few others, I ultimately decided on that one. This was when the probably most odd adventure at Dick's began of finding the tumbler color I liked that had the least amount of markings, dings, imperfections, etc. There were quite a few of that specific tumbler color, & it took a decent amount of time to finally decide on one. After pulling out every color of that size of mug I decided on, I narrowed it down to a few, but was still struggling due to some very minor markings I saw. I had asked for his help more than a few times to see if he could spot any markings on them and he crouched onto the floor with me, looking at them and pointing out what appeared to be the best option while I rotated the tumbler to look at it with the lighting at certain angles. Not only did this employee take the time and patience to help me, but went as far as getting me a wet and dry paper towel to see if a tiny dot of a smudge would wipe off -spoiler: it did indeed come off- but I really sincerely appreciate how understanding he was about the situation and how far he went to help me. I'd imagine a majority of people on this planet would go mad trying to help someone pick a tumbler for over an hour, but there was no judgment on his part and was very kind. I also left with an awesome tumbler thanks to him, and slightly embarrassed/guilty for the probably agonizing experience he had to go through lol, but still was very kind throughout all of it. Here is the "the chosen one" I have happily brought home!

Two stories of any sport you can think of basketball soccer football water sports fishing ect!…read morePrices are mid to high I'd say.. if you're looking for new gear, shoes, clothes ect.. you can prob find it here for sports. Staff at checkout was pleasant sweet .. most staff seemed on the younger side for the most part which none of them talked to us.. but w.e.. elevator access for handicap or stroller. Place kept organized and clean looking.

I typically need new running shoes every 3-4 months. The only brand that works for me is Saucony. I…read morewait for a sale and then match it with a coupon. My $65-70 shoes usually end up costing a little over $40. This store has had what I needed on more than one occasion, and I have also encountered people who seem to enjoy working here and who are very helpful! You need to sign up for the emails to receive the coupon.

You ROCK JAY!!! If you know, you know!!!…read more Great Customer service!!! Jay was awesome in assisting me with my training equipment to keep me in shape! I didn't even know that this location was here until I just happened to be in the area at another establishment near by. Glad that I stopped in, as I was in and out in seconds with the help of JAY. Stop in and tell JAY that I sent ya!!!

I've been here several times for different things. I've…read moregotten things from attire, to kayaking gear, to a bike for my girl's son for Christmas. The service is almost always good and the guy that built the bike when I bought it was really cool, helpful, and informative. I can't say the prices are always great, but what place has that? I will say they always have deals and good sales and so the pricing is pretty good. They have a large selection and the place is really big so there's usually many of each item in stock. I would recommend them for, at least, an option when you're shopping for sporting goods.

I can't figure why no dicks sporting goods show up on Yelp…read more Staff weren't helpful nor personable. Sale teams are in the front left and water bottles are in the very front a different layout than the rest of Dicks in the valley for sure.

Today, I visited the Gilbert 511 location, first timer. My son had to get a specific type of pant…read morefor his upcoming job opportunity. The sizing was super accurate. Quick "in & out" of the dressing room. The style of pant was a slim comfortable fit. The narrow pocket on the left will work well for carrying things. Items that clip or say a flashlight can carry well clipped on the edge of the front or rear pockets. The clothes here are noted to be extremely durable and from what we've come to understand; is that they lasts for YEARS, so ultimately it's worth the high end price point. The store carries much more than just clothes here. Features footwear, accessories and tons of tactical equipment. The employee (Eli?) that assisted us was very helpful and informative about the products we purchased. He has been working for them for 4 years and his knowledge of the brands and customer service was excellent. My son seems extremely happy with his purchase and is excited at what's to come. We will be back. Note- you can order on line or pick up merchandise in store @ 511tactical.com. The staff were busy with a few orders that were being shipped out. Also, you can receive an additional discount if you are *Active-Duty Military, Veterans, First Responders, Medical Personnel, & Teachers* by showing your valid ID of course!

I like their backpacks and bags. I had only shopped their online site and discovered this location…read more At the time there was a 25% off sale and I was interested in a sling pack. Oddly enough when I stepped into the store I didn't feel welcome. There were 3 ladies and a guy standing behind the register who appeared to glare at me an looked away. As I was browsing thru the store I could here them discussing personal issues that probably shouldn't be public. While looking about one of the ladies cut me off to get a product the turned around and cut me off again. No excuse me or anything. While looking at the pants a different one did the same thing. In all that time I was in the store no one asked I needed assistance or even greeted me. They went back to discussing their personal issues. Apparently customer service is not a priority here. I decided that I would not purchase anything here and began to make my way out. I will not come back to this location again.