What's with the employees here? Lethargic, not friendly, happy to be scrolling on their phones without acknowledging customers? If you need something from here, grab it and throw your money on the counter and leave without a hello or a thank you. read more

We needed a clear backpack for a medically compromised friend who was going to a game at the stadium. He needed a larger bag up fit his medical supplies. The staff was so helpful and kind by measuring bags for me (when I called) and when we went in the store. I had never been in the store and was impressed with all that they had in there. It was a great shopping experience. read more

First time in this store, looking for golf balls. I only saw one staff member manning the counter. The selection was limited, but 5 stars review for this store, as the kid behind the counter was very professional and helpful. read more

Called to see if Life Vests in stock, before making a trip. Great informative conversation with Jack who confirmed plenty in stock and answered all my questions. Outstanding customer service, way to go Big 5. read more

One thing that sucks about living in Gilbert is that you have to pay full price for sporting gear because there are no second hand sporting good stores in the area. Among the options, Big 5 is the cheapest. The shoes? Not so much. The gear however, is reasonable. I always hold onto their coupons for $10 off $100. I rarely drop $100 all at once because that's not how sports work, equipment wears out one thing at a time. Over the course of a season I will easily spend $100 but I can't forecast what I will need all at once. Please work on your coupon game. read more

3 stars just because I didn't have much of an experience at all. Came for hiking shoes and the shoe display is so disorganized we just turned around after a little frustration and left. The selection we did see wasn't too appealing but there were some choices if I had to leave the store with a pair. read more

When I walked into the store to get a backpack, the employees were just sitting around and talking, one of them was a female and was just sitting in a chair on her phone, her feet were in the way of a path to the register and she moved the rounders of clothes together so that she can sit where the merchandise is suppose to be so I had to take the long way to get to the registers because of an employee sitting on her phone in the way. And the employees sounded depressed and looked like they hated their job and life. It didn't feel welcoming, it felt depressing as I was shopping. read more

Maybe take the time to update your hours with yelp. Nothing like showing up and having to stand outside waiting because you decided to change your hours! read more

This particular store I went to buy shoes, as I have in the past. I was the only customer, and I saw at least four employees. The two in the back shoe storage area were so preoccupied talking about Scottsdale golf courses that they couldn't be bothered ask if I needed help. One of them was swearing in their conversation like they were a sailor. Meanwhile, nine minutes of browsing shoes before one finally asked if I needed help. I asked to bring some shoes in a certain size, they bring the wrong size. I asked to try a different pair and they took a really longtime to find them, brought the shoes, then never returned to check on me. At this point I just left the store, as the shoe salesmen couldn't be bothered with making a sale. For the record I normally buy two or three pairs of shoes at a time. I buy new for work, home, and gym typically in one go. Sorry Big 5, no sale today. read more

We've had great customer service each time we have gone here and I love their weekly coupons & ads. The things we want or need seem to go on sale when we need them to. This location had a better selection of shoes than the Chandler location at Warner & Arizona Avenue, which I have been going to for a long time. And, we found not only did they have better selection of shoes, which included kids stuff, the prices have been lower here than the Chandler store. We always get friendly service when we come here. When we bought a bunch of stuff on Black Friday here, they helped us wheel all our stuff to our vehicle and put the items in. How nice is that? And, we also bought a lot of shoes and the guys whom helped us out, they were all very patient as we were buying multiple shoes for our whole family. Great sale prices and coupons, so this allows us to stretch our dollar much further. read more

Great little store with about all the sporting goods you need. The staff was very friendly and helpful. read more

Big 5 hasn't been that great for a while but always decent enough when you're in a pinch. This location isn't even that. No kids sizes at all, always out of most of the other sizes. Prices aren't that competitive when compared to a sports authority or dicks sporting goods. Not to mention the staff is terrible. Do yourself a favor and drive the extra mile down the street to Dicks Sporting Goods at the San Tan Mall. read more

Worst customer service. No one offered to help or greeted me. After hunting someone down for help in shoes it took 20minutes and nobody ever came out. ++there were no customers.That was my first and last trip here.. read more

Customer service at Big 5 was awesome! Chad took time to help us out and answer our questions. He checked other stores to help us find the out of stock item we were looking for. When he found out all the other stores were out as we'll he made sure we had a courtesy card so we could come back. We didn't even have to ask, he just took care if it. Thanks for the outstanding service! read more

Every time I go to Big 5 I am amaze at this place. They have absolutely awesome prices and when you look at the store, it doesn't seem like they have much inventory. But somehow, they always seem to have just what we need! You guys are great Big 5! Please keep it up and I wish I knew the secret on your great prices... especially the sunglasses. Crazy deals!! read more

I agree with others! The staff is terrible. They have some good deals, which is nice, but usually I try to avoid going here unless absolutely necessary. read more

Checked out this store for running shoes and the prices are awesome! Selection is great and customer service is the best!!! We always check sales ads before going but they always have what we want! Great store! read more

Absolutely. ...TERRIBLE customers service at this location multiple times. They are affordable which is why i continued to give them a chance. I am choosing to pay more and never go here again. Here are just a few : Young girl at check out was extremely rude, to where even my laid back husband was upset. Called to ask for a specific product and the guy put me on hold to go check. ...14 minutes later (my entire drive to the actual store) still nothing. There were only 3 guys working, 2 chatting in the back, the other on a smoke break. ...ridiculous! I had to interrupt the two talking to say "you can probably hang up that flashing line, that was me" read more