Big out big shout out to Kyle who helped me with my shoes. Excellent service very knowledgeable. I told him I had an tissue he took me right to the correct shoe correct size great experience good job Kyle. read more

Great service and some good deals. I needed an air mattress when I first moved here and they had an amazing deal. read more

For the life of me, I cannot remember why we visited this location? Alzheimer's? Darn, had to question my better human. We visited this location to purchase sunglasses! The Arizona sun was very bright and hot! I would have purchased more because we don't see the same items in WA stores:( Good thing because our checked bag was 5 lbs shy of the maximum! read more

Not open. I came at 10 AM, when the store opens, and it was closed. There is a sign on the door that says they are short staffed so this is probably not a place to come right now. read more

Great products of all different brands, price points, selection, quality, and literally everything you could possibly need form a sports store. Swimming, soccer, baseball, basketball, workout gear, clothes, shoes, equipment, etc.... You name it, its most likely there. Name brand, like Nike and Adidas, or generic lower end brands are plentiful to choose from. You can afford anything here. Don't expect high end, over-priced outdoorsy stuff, but affordable to mid-range items seem to be the norm here. They surprisingly even have Pokémon cards! I had to get my child's soccer gear here and I found everything I needed for his size. The shelves are fully stocked. Wish they had a "Play it Again Sports" section where we could trade in second hand gear to purchase, but its actually good quality for the prices and selections they provide! Very pleased and will return for our family's future sporting needs. Personally, I prefer this place waaaaay over Dick's Sporting Goods, since it isn't a humongous store and I can find exactly what I need without the extensive price tag! Also, the staff were all friendly and helpful. Super plus in my book. No one was snotty or uneducated or ignored or sitting around picking their nose while earning a paycheck. read more

Staff is always friendly. Stopped to buy a tonto pass last night it I got there about 5 mins too late they had just closed. Not their fault. I always have ahold experience at this location. read more

I wish I had not misplaced my receipt so I could name the cashier by name, but, instead I will say he was young with dark hair and might have been a fairly new employee. I just wanted to compliment him on his professionalism and attitude. I was purchasing something that had been listed in the one day sale that was emailed to me and was having a difficult time pulling up the email on my phone while at the cash register. He never got impatient, made me feel rushed or embarrass me. He was polite and very helpful. I really appreciated that he did not make me feel stupid for trying to save a few dollars and was extremely pleasant through the entire encounter. I wish all retail employees had his patience and personality - especially this time of year. read more

For good deals on hiking boots/tennis shoes I shop Big 5 every few months despite membership at REI for a long time. I first learned about Hi-TEC boots while some of the AZ Yelpers were in kindergarten. I made a big mistake of hiking in work boots on my first ten mile coastal hike with stream crossings followed by climbing a ridge on a fire road near Malibu. I also used cheap cotton socks which didn't help the situation either. I had to nurse quarter size blisters for several months. In the interim I learned about the necessity for good fitting hiking boots and hiking socks. On my next hike I had purchased my first pair of Hi-TEC hiking boots and padded socks. Since then both light and heavy duty boots but still like Hi-TECs for short to medium hikes. Three years ago I learned Big 5 stocked Hi-TECs and seemed to put them on sale fairly often. I have worn out two pairs but at half the price or less than REI it is not worth my trouble or time and now gas to go to REI. I just purchased two pairs of Hi-TEC El Dorados so should be set for several more years. Happy Hiking... Hi-TEC Update: The El Dorado model has superior ease in "sliding" my foot in and out plus "tie ability" with a raised loop and hook vs. my oldest Quantum model with a loop and my more recent Mckenzie with double hooks. The Quantum, although more colorful, is being retired and I hope it doesn't end up in Canadian waters with a foot in it... (especially my foot).... read more

I needed a new bite valve for my generic CamelBak at 8 PM on the night before a hiking/camping trip. At first I was a little disappointed I couldn't just buy a new bite valve...but they do carry them for the CameBak brand bladders, but not for my generic one. I ended up buying a whole new CamelBak bladder. After my trip I was really glad I just boughtt it because it is awesome, and was much better than my old one. The new CamelBak water reservoirs are legit, although those kudos also go to CamelBak...but anyway. I thought the staff was friendly enough to review a chain. I doubt people care about the reviews for stores like Big 5, Sports Authority, Sports Chalet, etc. because they're all chains but I cared enough to provide positive feedback for this location. I was here late, probably as they were hoping to get wrapped up for the night and they were nice and genuinely wanted to help out. I was even able to buy my Tonto recreation pass and stickers for my watercraft here too. They sell trout stamps, permits, etc. Thanks for bailing me out at 8 PM and being nice about it, Big 5 on Hayden Road. I'll be back. read more

Found some nice hiking shoes for my hiking wife. Good service, selection, and easy to use 10% off coupon for first timers. I will be back, Jack! read more

I purchased a pair of shoe inserts for nearly $40. At that time the salesman told me to keep the receipt in the Box as it had a one year warranty. All I had to do to obtain a new pair of inserts was bring the package in the receipt back in to the store. He suggested I keep the receipt in the box so I can return it within the one year. I brought the box with inserts and the original receipt to the store. The manager told me I had to send it into the manufacturer not bring it into the store. I told the manager that he had a pretty good sales when is he told me to bring it back directly to the store. I had a thousand 80 miles on the inserts. The manager made a weird noise and walked away from me. I prefer to give them a minus five stars however, the lowest that you would let me score them on Yelp was two stars. Be very careful of the unscrupulous comments salesman make here read more

Good prices, friendly staff, and great selection of sporting goods!

Stopped in here to by a few items. The clerk who rang me up acted like he was doing me a favor and really could use some customer service skills training. As he handed me back my credit card, he could not even bring himself to say "thank you." If I was the owner of this store the bozo would not be working for me! Won't be back - there are plenty of places that appreciate their customers and have basic manners. read more

I am blown away at the deals I this store!! And the shoes!! I found a pair of running shoes for $50 that were over 100 on Amazon there were nice shoes for $15 if anyone needs shoes for school!! Don't let the size fool you they have it all!!! read more

Big 5 reminds me of Big Lots of sporting goods.. It's a bit jumbly and messy, and the quality is middle ground to low end. So alot of the items here would be cheaper, fine if you want a headlamp that's just good enough to eat your meal in the dark while camping or cheap snowboarding gear to start with let's say... read more

I hate to say this but thos particular location has a poor selection. Not to mention it seemed the entire staff even the manager had attitude. I don't believe one customer in the store got greated by staff when they entered or exited the building. I'd rather take my business else where customers are welcome. read more

I like Big 5. This location is right next door to my house so I come here a lot. It's a great place to run into when you need something last minute before a camping trip or a bike ride or something (I've bought several replacement bladder things for my Camelbak here). The staff has always been helpful and friendly and you can also buy passes for the Tonto National forest here if you are going camping for 6 bucks a piece. It's no Bass Pro Shop, but it still gets the job done for your basic outdoor needs. read more

I'm specifically rating the good service I had here recently, not really content or presentation. I actually didn't find what I wanted, and wouldn't have very much to say except that the store personnel were so helpful and when they found they didn't have what I wanted, promptly and without being asked, went into their system and found the shoes at another store, called and had them set aside for me. One can always argue about what they keep on their shelves or the store layout, etc. Sorry, I'm a guy. I don't go to shop. I go to buy. I know what I want before I step into a store. I don't care if the carpet is worn by the checkouts, or the lighting is wrong for my mood. If I go to a brick and mortar store, I go for service. Otherwise I might as well just buy it on the internet. read more

It's not a big box sports place like a Dick's or Sports Authority but if you know what you are looking for and just want to get in and out this place is great. It is my go-to spot if I need something quick like ping pong balls for example which I picked up last week (beer pong not ping pong haha). Clean store, nice people. Like what Quick and Easy is to grocery stores, that is what Big 5 is to the mega sports stores. read more

I needed a pair of good, waterproof hiking boots so I bought some on Amazon. When they came they looked disappointingly cheap. So I went to Big 5 and found a much nicer pair for the same price. The staff was very helpful and pleasant. I'd never been there and saw that they have a much larger selection of sporting goods than I expected. read more

I am familiar with other Big 5 locations but was new to this store. My husband was looking for new softball cleats so we headed over to do some shopping. We waited for a while for someone to help us in the shoe department and we eventually had to seek someone out. My husband found what he was looking for and their prices seemed to be very reasonable. I will probably return here when I'm in the market for this type of product. read more

Amazing service...friendly Employees... Great selection... relatively low prices... when ever I go I get exactly what I need... I have referred people and they have came back positive... read more

TERRIBLE customer service! I like Big 5 as a whole and have been a loyal customer for years, but will do whatever I can to avoid this specific location (Hayden Rd) from now on. I walked in with my kids to return a pair of cleats my son didn't like, went directly to the front register where I found no associates, waited a few moments, still no store employees to greet me or see if I needed help. Walked around the front counter and front portion of the store, STILL no employees in sight. No greeting me, no asking if I needed help with anything - which in fact I DID. So I decided to go about my shopping and went and found another pair of cleats that he did like (mind you the cleats we were looking at were still right next to the front counter). We then remembered we also needed bike inner-tubes and by this point (about 10 minutes after initially walking in the store) there was a cashier near the front counter, however still oblivious to us being customers and ignoring us. I asked where their inner tubes were and she seemed annoyed and pointed to the area of store they kept them. After realizing they didn't have the sizes we needed in stock, we decided to exchange the cleats and leave. I walked back up to the counter where the same female employee who was still clearly unconcerned with our presence was eating her dinner. I told her I needed to exchange some shoes I bought earlier with the new ones I picked out. She got all huffy and puffy that next time I needed to bring the shoes directly to her at the front (acting as if I stole them.... ummmm excuse me?! I DID WHEN WE FIRST WALKED IN AND THERE WAS NO EMPLOYEE IN SIGHT FOR OVER 5 MINUTES!! By this time, the manager/supervisor was standing behind her, also zero regards towards me or any of the other customers in the store, and allowed her to talk to me this way after I had already told her there was nobody up front when we walked in (and I had my receipt so she had no reason to act like this). She continued to check me out and emitting a bad attitude the entire time. I feel very disrespected and treated like a criminal in front of my kids and all the other customers standing nearby. No customer should ever be treated this way! Our entire experience was bad. ****Big 5 - Try greeting your customers and asking if they need help instead of acting like we're bothering you! I will be taking this issue up with corporate immediately! read more

If you want to pay extraordinary prices for apparel and feel completely taken advantage of by a business then this is the place to shop. Two pairs of Gym shorts will run you over $60.00. If you want to find a great deal-this is definitely NOT the place. read more