Great shop - bought a pair of 2 season old new stock skis from them, was an issue locating them so they replaced them with a newer model at no extra cost. Shipped quickly and well 5 stars will buy here again read more

Ski Pro - Skis - Skate Shops Near Me - Mesa, Arizona

I have been buying and renting gear from Ski Pro since my high school days. I love skiing and have been doing it since I was a young teenager. I started out skiing and then briefly switched to snowboarding. I bought my first demo skis from these guys when I switched back to skiing over ten years ago. I finally splurged and grabbed a pair of brand new K2 Mindbenders from Ski Pro a few years ago. I am really digging those skis. Prices here aren't too bad here. You can usually grab some good deals during their blowout sales and at their annual Avalanche Sale that they have downtown. Ski Pro started out in the 80's and has grown to be one of the biggest locally-owned action sports store in Arizona. They sell both ski and snowboard equipment and apparel. They also have a repair and rental shop at each store. Some other action sports gear that you can find is stuff for skateboarding and water sports. Majority of the guys that work here are pretty knowledgeable. I am lucky to live down the street from this Mesa location. Ski Pro has three locations in the Valley. You can buy lift passes here for Arizona Snowbowl. Desert Snow Connection has a bus that picks up and drops off out front in the mornings to take you to Flagstaff. read more

Ski Pro - Skate Shops Near Me - Mesa, Arizona

amazing customer service via telephone however one of the two boots that I been left on display or indirect sunlight because it perished the first time I took it on the snow it was completely non-waterproof. There was a crease form at the top that let all of the snow in and it wouldn't attach properly to the step on. I contacted the store via email and telephone and never heard back as this happened within the first time I used it for a full day on snow. I wanted a refund replacement given that the quality of the equipment was not in my opinion however the other boot was clearly very much fine leading me to believe an issue with it potentially being ex display. I would recommend using a different store read more

Save yourself the headache and avoid this company if you expect reliable customer service. I returned three separate pairs of ski boots, following their exact online packaging and receipt policies. Despite this, the company charged me restocking fees and forced me to track down my own returns. I had to call repeatedly just to get updates on all of the returns and the refunds. During one call, a representative named Bentley confirmed they had received a return three weeks prior but hadn't processed it. A week later, after still not receiving the refund, he admitted the refund was just sitting in his email queue. Experiencing issues with one return is a mistake; having it happen to all three is completely unacceptable and indicative of horrible customer service. Getting your money back from this company requires constant policing! Stay away from this company! read more

Pio was awesome! Super professional and efficient. He did a hot wax on my skis and had everything done quickly. Great service and very friendly. Definitely recommend! read more

Ski Pro - hot wax - Skate Shops Near Me - Mesa, Arizona

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I called ahead to confirm the boots I wanted were in stock and 'new.' Despite the representative's assurance, my order was never shipped. After waiting a week, I had to call them myself, only to find out the item was oversold. It is disappointing that a business with 40 years of experience lacks a real-time inventory system. They failed to notify me as promised in their own policy, and now I'm left waiting for a refund. Modern e-commerce isn't rocket science--if it's sold out, the website should reflect that immediately. read more

Ski Pro is great! They are professional and have excellent customer service. I ordered a board online, but when I received it, it had some minor cosmetic defects. I emailed them letting them know and they responded the next day letting me know they were able to grant me a partial refund (since I told them I would be using it anyways on an upcoming trip). Very grateful that they were responsive and understanding. read more

Ryder went above and beyond to assist me with getting my reservations sorted out and was incredibly helpful and fast. Super knowledgeable and friendly service! read more

They have a good selection of items, but be wary of the staff. I asked an employee if they carried a helmet in a different size and she said no, so I asked if it was in stock at other stores- she pretended to check and said sorry sold out everywhere. I could tell she was lying and just didn't care to take the time to check. I went to a different location on the same day and voila they had that helmet in the size I wanted. Pretty rude and lazy to blatantly not help a customer out. read more

Ryder was amazing and super helpful!! It was amazing customer service!! Super smooth and fast process!

I work in a service industry and want to shout out great service when I see it. I don't leave reviews often, but the people here are definitely deserving of it! Great products, knowledge, and staff that worked hard to find me what I was looking for, and all done over the phone! I'm thankful to find a shop so dedicated to helping, and knowing what is what. Rare these days. Thanks Ski Pro! You at the real deal! read more

I placed an order online and added express delivery after the order. First touch point - The person I spoke went The extra mile to figure out how to add it retroactilively. Then when delivery didn't go as expected, I called again. Touchpoint number 2 - Nick really very nice and totally went beyond and mame it all happen! He even followed up with an email and phone call. Such an amazing experience with Ski Pro!! Highly recommend. read more

I had a great experience at Ski Pro! Nina helped put bindings on my board and Antwon was very helpful with finding a good pair of boots. Overall great experience! read more

I bought a defective item from Ski Pro, and they haven't helped resolve the issue even after several weeks. Really frustrating experience!!

Downloaded this app just to give this review. Sean was the goat helped me pick out the boots I wanted and told me how to set up my board step by step while he was doing it. Overall great experience. read more

Rented ski equipment for my kids to go skiing in Flagstaff over the weekend during Xmas. The staff were really friendly and the equipment itself was in good condition. They spent the time to measure and get my kids the right equipment and fit. Overall, I would totally come back to this place for rental needs especially since the rental experience at Flagstaff SnowBowl is horrendous line and wait time wise... read more

Had a good experience with the service department. They got my skis mounted in the timeframe they stated it would be done. They forgot to do the wax, but caught it before giving them to me and did real quick before I left. read more

dear Gus... you are the best. Thank you for spending hours dealing with me and my requirements for a new snowboard. You really made buying my first snowboard and bindings a good time! If you need new setup call GUS! read more

Ski Pro - Skate Shops Near Me - Mesa, Arizona

I always come to Ski Pro to rent skis, boots, and poles for my ski trips. Kaden was extremely helpful and patient when I came in to collect all the rentals for my family! read more

Scott, thank you for the offer. However, lets play what you propose out. I bring the boots in and your guy will heat them up and play around with them, then in the store swear they will stretch some and have my feet so buckled in the toes go numb so I cant feel if they are smashed against the front or not. Only to ski them again and have the exact same problems. A 26.5 ski boot is for a size 8.5 foot. I am a size 10 foot and have always skied a 27.5 which is on the snug side. I have always been in stiff and uncomfortable racing boots, when I walked in to your store my intent was to get a boot that was comfortable and not have such a premium on performance. The only resolution from my perspective is to swap me out for a 27.5 size. You do that, I will update my review or take it down, your choice. I have no interest to see what your team will do to try to make my size 10 foot fit in a size 8.5 ski boot, but thanks again for the offer. read more

Great prices. Great service. Great selection. I was very impressed with the team at Ski Pro and would highly recommend them to anyone looking for ski gear. read more

I'm writing this review for multiple reasons. For starters, today Tom helped me in the ski repair shop and he was such a sweetheart after I was a little salty about being ignored by three different employees. The girls at the counter always very kind and greet customers immediately, but every visit I'm always a little disappointed in the staff. I get very excited to go to Ski Pro all the time, and it's simply unfortunate to feel unwelcome or as an inconvenience. Anyway, point of the review. Thank you, Tom for your kindness, and helpfulness. Bindings whether being bought, repaired, or mounted/ remounted. It's the best you'll get in the valley. read more

We had a great experience. They didn't have any rear entry boots, so they referred us to the phoenix store as they have more ski boot options as the Mesa store was relocated to a temporary location due to fire/remodeling. We had such a positive experience that we came back and I bought some twin tips skiis and a matching bag. read more

Spent $3,500 here on a full set up. Coulda saved $600 going somewhere else. Bought boots, told me I didn't know how a boot should fit when I grew up in Denver and have been snowboarding since I could walk. So I buy these 10.5s, don't fit, then I spend another $400 because no returns. And these don't fit right either. Honestly this place price gouges you so hard. They charge what mountains charge to buy stuff there. My tip, save your money, don't go here or the shitty overpriced outlet. Go to a Christy's sports when you get to Colorado and fly southwest and bring all your stuff back for free because this place is fucking awful. read more

Buyer beware! I bought this $100 jacket and the first time wearing it noticed damage. The jacket ripped to what you see my first day wearing it! Then I noticed poor threads and a ripped tag. Took it back (with receipt) and the manager told me he will not refund me. Too bad they sell garbage here. Expensive garbage at that! Definitely the last time I ever shop here. With service like this they won't be in business much longer anyways. read more

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The store is big and the variety is acceptable, however, we couldn't find anything for either my husband or I due to the extra extra large sizes and the disorganization of the clothing. Employees however, are very nice and helpful. One employee recommended us to look at the children's department for smaller size. I'm 5'10", my husband is 6'...it's not like we are small people. But there was nothing we could find for us. Employees said that at this time of the year, since everyone is going ski, all the small and medium sizes are already gone. However, I don't think this is a justification. I recommend going to Ski Pro in North Scottsdale read more

Ski Pro - Nice store! But sizes are way too big!! - Skate Shops Near Me - Mesa, Arizona

Rented skis here and it was easy and Justin got my skis ready for me very chill and knowledgeable. Good experience.

We had no idea about rentals until someone suggested it. They guided us thru it all, making sure we understood and even suggested ways to make smoother next time. Drop off was even easier. Highly suggest using em. Just check if front is open yet. (Remodel) read more

The manager here was a huge dick while we were trying to get some ski boots prices matched. Boots were listed on multiple site for 200 less then what skipro was asking. TAKE YOU BUSINESS TO FLAGSTAFF THEY DESERVE IT **Thanks Tom but he was being an ass right from the start. There's no excuse for it. read more

Crappy service spent 1000+ on gear and was going to buy a snowboard as well but all four associates sitting in front of the skis and snowboards were too busy chitchatting with each other as I stood around for 15 minutes waiting read more

I am writing this review because I expect some customer service when I purchase an item that lasts less than 2 weeks. I realize a product may have a flaw by chance or maybe weakened with shipping but I have been given the brush off and expected to go away! We purchased the buzz which split apart and I've been waiting for a month trying to get a answer as to whether a "warranty" will cover it! What happened to good old personal customer service and ski pro worries about the warranty! I will not make a purchase from here again so be careful and don't expect customer service! I will let you know if I ever get an answer! read more

Ski Pro - Skate Shops Near Me - Mesa, Arizona

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I had a great time picking out skis and having my boots heat molded for better fit. I live in California and originally ordered my ski boots on the ski pro site and brought them to the Mesa store to have properly fitted for best performance. I met Justin and Austin and learned so much regarding best which skis were best for me. In return I purchased some great skis and look forward to using all their tips on the mountain. Additionally, Austin exchanged an extra pair of boots I ordered by mistake a bit ago and I was very pleased how he wen't above and beyond to make me happy. Because of the amazing customer service I received from both Justin and Austin I will be back every ski season. They have one of the best inventory of all things ski and amazing employees that take their time to educate. read more

Horrible service bad employees didn't help me with what I needed, renting a snowboard could never be more difficult don't recommend this place if you want good help with your needs. Need new manager was very disrespectful.(Austin) read more

Austin was amazing helping me pick out skis, boots, etc to ensure I was happy with my first pair of skis. It was so nice to have someone so knowledgeable to help us make all the right decisions. He provided great options within my skill and price level. I would highly recommend this location for the service and selection, and Austin specifically! We will be going back soon to buy a new pair of skis for my husband and snow boards for our daughters! :) read more

I had a great time browsing the store this weekend. I unknowingly arrived about 10 minutes before they opened, and even though I said I'd wait, they happily let me in anyway. When I explained I was on a tight budget for gear, one of the team members helped me find marked down items that were still high-quality in her opinion. She also gave me a tip that they'll be having a clearance event in early November, and I'd likely get an even better value if I just waited until then to buy my stuff. Will definitely keep following Ski Pro to find good deals in the near future. read more

My man Jeff is the best in the business. He is the closest thing to All State because with him you are in good hands. I called in before stopping by and Jeff was able to answer all of my general questions. Told him I was going to drop by, and he was able to get me fitted and prepared for the upcoming season. When I got to the store I waited around as he ran the floor with ease helping people in the order they came in. There were others that were able to help; their knowledge just was not on the same level as Jeff. Once Jeff finished with the people ahead of me, we started with getting fitted into boots as he explained the different features and prices on the boots. After checking out thee boots we moved onto boards and bindings where he gave me plenty of options to choose from and why they would be good for someone like myself. When you think about finding your passion in life and making it your career, you think of Jeff. He has found it; you can see it with his knowledge and his experiences he illustrates in front of you. I will definitely be back to purchase all of my gear from Jeff this year. FYI layaway is an option. read more

My girl and I went to get our gear tuned up, Louie in the back not only hooked us up time wise but gave us the best tune up ever! These guys are my go to when it comes to tunes ups, I am so picky about anyone working on my gear and trust them to do a great job every time! Friendly, polite, attentive and knowledgeable! Then we found a bunch of great jackets and pants but needed different sizes. The manager Austin got us all the right sizes, searched the store inventory and even called the other location to hold a jacket for us. Super friendly and helpful. No pressure sales. Great selection on apparel and equipment too, from high end to more affordable options. They are the best place to go for everything you'll need to hit the mountain! read more

Austin went over and beyond good customer service. We had come down from Prescott and had a return. We didn't realize the Mesa store was going through a reopening after a fire. So when we walked up Austin (a manager) was right there to meet us and asked how he could help. When we explained the situation he jumped right into action and had us follow him to the temporary store to do the return. Super accommodating, friendly and helpful! read more

Tom and Knoah are always so willing to help! I always appreciate their recommendations. They both are super knowledgeable

I am fairly new to Yelp, and I find that most people use it negatively to bash people and businesses because they did not get there way. I want to inform people that if they are in need of water sports and Snow sport equipment and gear then they need look no further than Ski Pro Mesa! I have been a customer of theirs for approx 8 years and have come to find that their knowledge and experience are second to none! Their staff is always very welcoming and quick to help where help is needed. I have had several great experiences with Nick & Larry who have gone above and beyond what I would consider great customer service. In situations where I am seeking knowledge and not planning on buying, they have still managed to spend the time with me to explain the equipment and give me the knowledge I need in order to make a smart purchase. I love to support local shops, and even if they do not carry an item that I "need to have" they will find for me and get it shipped to the shop whether it is an item they carry or not. They have made me feel welcome from my 1st visit, and I am a life long customer! I consider them friends and always look forward to my next Ski Pro visit! Best shop on earth!!! read more

Ski Pro - Thanks for the quivers!!! - Skate Shops Near Me - Mesa, Arizona