Not recommended, poor service, no show, not willing to give refund
We are a group of 12 seniors from HK, USA and Canada joining Alaska Cruise (5-12/6).On 6/6 my friend shirley booked with Robert of vancouver minibus by phone for airport transfer by van from cruise terminal at 9:15am 12/6. Robert needed credit card prepayment of each cad 17.5 to confirm the reservation. We were instructed to call him again to get the driver's phone no. when we were ready to board at ground transportation. We did so even earlier than 9;15 and there was James on the phone. He didn't tell us exactly how to meet the driver or attendant. Several calls were made for clarification of meeting point and he hung up the calls many times without telling us driver's phone no or where to meet. Even the lady staff of Bay C Shuttle offered help to talk to James on phone, still he didn't directly response, again he hung up. Since our flight were at 12 noon, Shirley called again to cancel it by 10am. James quickly hung up the phone.
3 days later, we called again to ask for refund of cad 210 because of no show. The guy on phone replied that " I remembered the case and you people did not understand english and did not follow my instruction " Then hung up immediately. When I wanted to talk more ,was being switched to answering machine. Then email asking refund was sent to company 2 email address, still no reply.
How can such poor practice can be happened in a so high reputation of tourist city ? Blame customer for fault !!! read more
