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Phantom Couriers

3.2 (28 reviews)
Closed 7:30 am - 5:30 pm

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9 years ago

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Review Highlights - Phantom Couriers

I've dealt with both Jeff and Mark and they're both equally pleasant to deal with and efficient!

Mentioned in 4 reviews

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CDS Baggage - Devanture

CDS Baggage

(6 reviews)

YVR

After a 36hr journey with Air France, I finally landed in Vancouver just to find out that my bags…read morewere left in Paris... I was so disappointed and frustrated. I inquired with the ground staff and they pointed me to the CDS booth that's at the YVR airport. I was ready to make a big fuss but ended up leaving with a big smile because the staff there were so sweet and validated my frustrations. They assured me that as long as Air France gets the bags to them, they will make sure to deliver it to me the same day. They also gave me water and calmed me down, it was very sweet. Best part, next day at 3:00pm my bags were delivered at my doorstep just like they promised! If your bags are ever delayed and you have to go through CDS, I would recommend stopping by their office at the airport and personally talking to them! They are super helpful!

Keep deleting the truth and I'll keep posting it back…read more So I would like to talk about the working environment at this place. Worker by the name - Kiana "So I was working here for a short time and what I experienced here was extremely surprising what goes on in the background in this work environment. Kiana would answer the calls and out of frustration of the phone calls she would put phone on mute and vent out " I want to kill this guy". I was actually super shocked when I heard this, but I was new so I had no right in saying anything because I needed the job. There's workers that would come into the office room and out loud they would be saying "N***A"( the an word ) even that I was extremely shocked in hearing and keep in mind Kiana is a manager and no action was made from that comment by the worker... keep in mind the N word comment was said multiple times. If she lies about this then hook her up to a lie detector test and have her prove her innocence. I'm sorry, but this hurt me enough for me to come on here and let everyone know. This company works in frustration. So even after all this they let me go because I spoke about what happened during the Olympics in Paris. So they literally fired me because I spoke about what I saw on tv with an air Canada worker and what's hilarious is the Air Canada worker was agreeing with me. Literally all we talked about was how they had drag queens dancing on the table and mocking the religion ( the last supper ) I didn't not attack them in any way when speaking solely only spoke what I witnessed on tv and how I thought it was wrong to mock religion. All that was said. So it's wild to me that I got let for that reason, but they allow racial comments in the work environment and even to a point to vent saying you "want to kill this guy"... I was let go because zero tolerance. Why is there no zero tolerance for the others? I'm confused. Especially when my situation was a 2/10 the most while there's racial profanity being said at work. Makes total sense... I will be slowly reporting to HR about this. Thanks to the people who comforted me CDS. Which is no one. Mr. Christopher was totally aware of the situations as well and he himself took. No action

Samesun

Samesun

(69 reviews)

Granville Entertainment District, Downtown

Make sure to bring a towel and flip-flops if you're planning to take a shower. Also bring shampoo…read moreand soap, considering their version looks like it would contain sulfites. The bathrooms have a lot of toilet tissue on the floors and they have signs that ask them to be notified if it's not clean but I didn't have time to wait. I didn't take a shower because there wasn't a lot of space to put my stuff down in a clean area. The bathrooms are shared, but they do have a really great mirror to put on make up. Extremely cramped living quarters with very little space to put luggage down. They require you to buy a lock for $8.95 if you want to stow valuables and it's a big bulky lock, that's heavy and you probably don't want to buy (wish they would rent the locks because I have no other use for this bulky thing). The worst part is the stairs... It would be a great work out, except that it's super annoying when you have heavy luggage to carry upstairs multiple flights of floors. There is no elevator, there is no AC, you better arrive tired because it's pretty loud at night. This hostel is 3 stars imo but I gave them an extra star because their staff is super friendly, it's a good location, their breakfast is convenient (fresh bagels with fruits and vegetables), and Vancouver needs more budget-friendly options.

I went there today to check it out because we never know if the photos make justice to the actual…read moreplace, especially when the location is shady like it is in Ocean Beach. I'm a very calm, sweet and good looking young woman and I'm not going to be humble about it. There was no reason for that bald male receptionist to be that rude to me given all the sketchy ppl that usually go to Ocean Beach. If you're a nice female customer, I would look for a safer location, and would never put your safety at risk on that place. The customer that was there was looking at me like he wanted to apologize for the receptionist's rudeness. It was really bad. I understand that ppl are not allowed inside to see the place for safety issues, but there are way kinder ways of saying it to a potential future customer. I can't stand when people in low paid jobs act like they have power (small power) and decide to be rude to kind people like me, and they do that with a big and ugly gummy smile on their faces. It's so petty!

HI Vancouver Central - View from my 4th floor room, not facing Granville Street

HI Vancouver Central

(32 reviews)

Granville Entertainment District, Downtown

I am a lifetime member of Hostelling International and have stayed at many hostels across the U.S…read more and Canada. This was my first visit to Vancouver, so it only seemed natural to check out one of the HI locations. I only stayed a couple of nights, but had a pretty good experience overall. Here are some comments: 1. The best thing about my room was the great bed and comforter. Hands down, this may have been the best hostel comforter I've ever experienced, and everyone else who has stayed there knows exactly what I am talking about. 2. The four-bed room is ideal for travelers and I liked the in-room sink and lockers. It is super convenient with the bathrooms and showers down the hall. 3. The WiFi is HORRIBLE. The only place where the signal is strong is the reception area on the first floor. Otherwise, you are basically playing Russian roulette with the signal strength, and areas where it should be strong like the tables near the kitchen are actually weak. 4. I also understand that elevators are not always necessary, but the stairways from the 2nd floor up are small and really difficult if you have a suitcase or god forbid, more than one. 5. I was always gone early in the mornings so never took advantage of the free breakfast, but the kitchen area was well stocked and clean, and the large fridge made it easy to store your own food. 6. Lastly, this hostel is conveniently located near tons of good restaurants, clubs, and bars, but when it is full of drunk people, it's not so much fun if you are not the partying type ... or over 30.

Without a doubt this was one of the worst hostel experiences that I have ever had, if not the worst…read more(and I've stayed at a lot!). Positives: - elevator - price - staff was able to fix a situation -they along with their sister properties do run some cool activities which are either free or low cost (their saving grace IMO) Like many lodgings in central Vancouver, there are a ton of homeless people in front. Not taking away stars due to that since it's very common. Despite this I never felt unsafe outside since it's in a lively neighborhood anyway so you are never truly alone. Complaints? I was told ahead of time by their staff that their bedrooms have AC. Most of their bedrooms do not have AC, rather they will give you a tiny desk fan (so you are f***ed if you are the top bunk!). I was beyond pissed because I deliberately chose this hostel due to it stating that they have AC which is a must for me since I didn't have a humidifier with me, as well as it separating rooms by genders (a must for me since I want to change in my room and well, men are slobs and fart). I went down and said to please refund me if they cannot place me in a room with air circulation and that I would be finding new lodging. They did find me space, however I had to ask for a partial refund (instead of just getting it...) since I went from a 2 person dorm to a 4 person one. Their keys regularly stop working so for 1 night stay I think I had to change my key 3 times (if not more). I thought I was the problem until I saw that others had this issue on here and Tripadvisor as well. My experience gets better LOL.....At around 2AM the girl I met prior who shared the dorm with me screamed after seeing a plump, naked elderly, Frenchman in what I think was supposed to be her bed. This was a female only dorm. Naturally there was no one at the front desk, and no one answered the phone. My roommate (not sure how to word that) looked everywhere for any employee and found 1 somewhere. He had to escort the man to another room. I kind of felt bad for the French guy because he told me that he was there before me or the girl checked in which honestly might have been true. Afterward, my roommate and I laughed this off and I thanked her because I was fast asleep apparently when the guy came in (it was my first day in Vancouver and was a long day so I was out). I had the free breakfast in the morning which I thought would be similar to the free breakfasts in Europe. From what I can recall it was just toast, bagels with very little cream cheese left that people scrapped off from the dish (there was an attendant there too), juice, coffee, and I think apples. I'm not much of a breakfast person but thought it would be a bit more than that (they have a better selection in prisons). The kitchen wasn't the cleanest and there really isn't any cooking facilities aside from a refrigerator. I believe there was a microwave though. The hostel itself is very bare bones. Looks like a homeless shelter and there are few outlets to plug in things in your bedroom (I think mine had 2). The bathrooms were single bathrooms with a toilet and a shower and while I wouldn't say they were dirty, they weren't that clean. They also were gender neutral, so girls get used to seeing toilet seats not put down, and pubes on/around the toilet. Staff although nice, seemed to not know what they were doing...How do you mess up the genders in a dorm room meant for 4 people?!? Check in seemed to take awhile as well despite there often being at least 2 people at the front desk. After 1 night I stayed at the Hyatt LOL. Cannot recommend. You have been warned.

Phantom Couriers - couriers - Updated May 2026

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