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    4 months ago

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    13 days ago

    Amazing team!!! Super helpful and took great care with my shipment! My go to place!!

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    1 year ago

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    2 years ago

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    5 years ago

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    9 years ago

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    4 years ago

    Friendly and professional service The gentleman was so helpful and kind. Highly recommend.

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    7 years ago

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    Purolator

    Purolator

    (67 reviews)

    YVR

    Absolutely TERRIBLE!!!!!!! If you want your package to get delivered then do NOT use Purolator!…read more I had just missed the delivery and was given a package slip to pick up at a depot location on Feb.2 Feb 2 comes around and I am waiting around the location of the depot anticipating to pick up my package ASAP as it was time sensitive. After checking the tracking for 3 hours after the slip had stated the package would be ready by, I get the notification that the package delivery failed because it was being delivered to my house again?? Why? After the second failed attempt I contacted Purolator to please make sure it gets delivered to the location on the package slip left by the first delivery driver, they recommended I change locations closer to my house only for me to google said location and find out it's permanently closed!!! So I have to call again in order to switch back the address... and now my package has been stuck in a "arrived" and "departed" sorting facility limbo. This entire time I'm talking to service agents trying to get any sort of assurance that I can pick up this time sensitive package and they are nice and express apologies for the delays, but are ultimately unhelpful for me when one agent says I can for sure pick it up next day and another agent says it'll be 1-3 business days. As of now there is no estimated delivery date at all. Thanks Purolator! can't believe I even have to give it 1 star when it deserves -5 stars. Edit: still no estimated delivery date and has arriving at the sorting facility twice, awesome!

    I wish I could give zero star or negative star for their service and existence as a company…read more My parcel was supposed to be delivered on December 3. But of course not. The shipped company pushed Purolater to investigate and they found it somewhere in Calgary. After it came through Vancouver, they tried to deliver to my place on December 18 and 19 but failed. How come they fail? So I changed to pickup option near my house. Now they changed my request without permission and ask me to come over to Richmond. That's way too far. I'm so tired, frustrated, disgusted with this company. They ruin everything and should be shamed what they are doing. It was Christamas present and there is no point to receive it any more. I decided not to pick up and they will send back to sender and hopefully I can receive the refund. Just don't use Purolator if possible.

    The UPS Store - couriers - Updated May 2026

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