I use this UPS store #57 at Oak and Broadway for picking up mail and also use their services for…read moremailing goods. I have found the very beautiful couple very helpful, aways smiling and have kept the place so clean, neat and organized compared to the previous owner. I would recommend anyone to please use their service and find out for your self how good the service is. I would rate them as 5 star service.

A friendly 3.5 stars based on their service…read more Virgil showed an easier way for business accounts in terms of the away bills. Just go online, save time & hassle of re-writing account numbers, addresses etc. Why didn't I figure that out haha Smaller store than others, not much space to move around. Mailboxes & storage boxes available.

still at over a year, our strata has yet to receive compensation for…read morecosts of repairs to one of our homes which was witnessed of UPS truck hitting and damaging one of our homes. Please be very aware that settlement is a long hard drawn-out affair where folks just hope we "go away" It appears we are being forced to contact social media in hopes of resolving this issue if payment is not soon forthcoming.

very helpful tracking package and said he will help me get it in my car. I was afraid it was too…read morebig for me to handle and enquired about having it redelivered and the agent suggested it could take 4 or 5 days and it would be better for me to pick it up, and not to worry about the weight of it, as he would handle loading it in my car.

Was 20 dollars for 30 color pages, OUTRAGEOUS cost of printing. The lady started printing before…read moreshe told me the cost and then couldn't go back and I had to pay. Makes me never want to go again simply because how criminal that pricing is. Not her fault but my goodness that's not going to get you customers.

Not that I think at this point that UPS particularly cares about the quality of their customer…read moreservice, but the bald fellow they have working the counter at this location badly needs an attitude adjustment. I say I'm there to pick up a package and he shrugs his shoulders at me like, "Okay. So what?" Obviously I need you to prompt me to do something, I don't know how your job works. Really struck me as someone who probably spent lunch hour in detention, despite being 45ish years old. 1 star for the terrible personality, 1 more for at least getting me out the door quickly.

They are a good shipping store but what I didn't know is that they also offer printing services for…read morea reasonable price and stellar tech advice for free. They solved a printing problem I had, trying to size an image to fit the full page, that neither Staples nor the Richmond Public Library could solve. All done pleasantly. #grateful

Amazing team!!! Super helpful and took great care with my shipment! My go to place!!read more

All is good with this business. the service was straight forward. However, one has to park in the…read moreneighbourhood somewhere and walk! as they don't have parking. I found parking about a block away. So plan for the parking.

This is a family owned and operated local business that does an amazing job and the customer…read moreservice is top notch. They offer you all the best discounts available and are super knowledgeable about all your courier and packaging needs. Jaspreet was especially helpful when we had a very difficult situation with a package going to Bali and needed a lot of extra attention. She was super helpful it getting this cleared with customs. I definitely recommend this business and the services they offer.

I had to mail a package to the UK and found the young woman assisting me very helpful. On my way to…read moremy next stop I realised that I had left mt handbag near the counter. I called and was told that it was safe and could pick it up any time. Returned to Post Office around 3:45 and was reunited with my bag which had an iPad, Id's, Ccards and a fair ammount of 2 currencies. The young woman had checked the cameras to identify the owner of the bag. Have been using this post office fir years although not frequently and highly recommend them. A big "Thank you".

First of all, a place that offers printing services should have wifi so you can actually print…read more Second of all, when working in customer service - it is important to be able to pick up on cues of the client. I was never rude like he would say (I am also from France, so maybe cultural barrier) , I just was so confused why there was no wifi so I had to go across the street to get wifi and then send something to the printing computer. Something printed incorrectly and I told him not to charge me for the misprinted item. He goes and says he needs to charge me. I agreed to just pay because whatever. I go and mumble literally "so dumb, whatever" under my breath cause I personally as a business owner would had grace for that situation if something went wrong with the printing service. Then he goes "what do think you just mumbled?" I said "it doesnt matter" - and he crumpled my papers and yelled at me to get out. #wasteofpaper #oldmentreatingwomanpoorly #getwifi

They are always so friendly here. I've compared prices and they are cheaper for printing than…read morestaples.

WORKER WANTED TO FIGHT ME!…read more Came in on Oct.8.25 to ship a small package but almost turned in a fight when I asked the middle aged Indian worker/heavyweight boxer for details about filling out the form. I wanted to know why and what the form was, to which he started raising the volume of his tone, saying, "YOU HAVE TO DO IT, YOU HAVE TO!!!" sounding very grumpy and demanding, questioning me about what's inside the package, to which I said (electronics). He then got impatient and hostile, making 2 more customers uncomfortable. I then said - "Sir can you calm down?" To which he said - "GET THE F*CK OUTTA MY STORE!!!" coming around the counter, getting in my face ready to fight me. I then got my phone out and started recording him, to which he felt uncomfortable knowing he was being filmed, so unfortunately I didn't get him on video when he got ready to box me. I was going to call 911 but didn't since he realized he's on video just days away from going viral on TikTok, so he started to control himself. But it doesn't stop there.... He starts to mock, making silly faces at me, and said - "ARE YOU SENDING DRUGS?" which you can hear in the video. I've seen him before at the store, and he's very rude and aggressive to his customers, but on this occasion he overboiled and will probably skip Thanksgiving Day this year. Never had a problem with UPS, but they need to do a better job when hiring people. Workers like this can affect the company's rep and lose customers. My review wont stop here, Im also making a YouTube video telling people to stay away from here, so stay tuned folks! If this guy doesn't treat customers with respect he will have a whole lot of angry, unhappy people to deal with.

Worked for the company for 6 months extremely rude owner at times given unreasonable time to…read moredeliver to Chilliwack alder Grove and then west side of Vancouver missed my friends celebration of life vera very rude in the office got paid on Friday afternoon but if you didn't get back in time didn't get cheque till monday

I know why they are called Phantom, because you never get your package!…read more Our building has a concierge desk yet they call me at work saying I'm not home so call the office to rearrange another delivery time. Okay fine. I call head office and tell them to use our concierge desk, they say okay we'll try again tomorrow. Two days later no package. I call Clearly for a tracking number. I input the number of Phantoms website. Order not found. Weird. I call customer service and they say they shipped my package back to Clearly because I wasn't home! Are you kidding me? They are rude, unhelpful, and the only delivery service I know that doesn't know how to use a concierge desk. Avoid at all costs.