Although the flowers were pretty, they included carnations which were asked to be replaced or removed. The macarons that came with the box were quite dull in colour and nothing like the vibrant photo on their website. The card was also written from myself as opposed to the name of the person who sent it. Overall, I would not recommend this business read more

Vancouver Blooms - Florists Near Me - Surrey, British Columbia

Do NOT order flowers from Vancouver Blooms. I ordered 20 tulips for a friend. Only 19 were delivered. Quite a few of the tulips were in very poor condition, a couple of them so open that they would only last a day, and several were drooping as though they hadn't been watered for a few days. I contacted the company and sent them a photo, and they said that my complaints were not serious enough for a refund or a redelivery. See the attached photo for yourself to see how unacceptable the bouquet was. read more

Vancouver Blooms - Tulips in poor shape - Florists Near Me - Surrey, British Columbia

I ordered a bouquet for my mom for Mother's Day, and I was shocked to see the delivery confirmation photo in the tracking info showing the bouquet ON THE STREET in front of the gate to her apartment building. No attempt was made to use the intercom system to buzz my mom. I was also not contacted in any way. She lives on a very busy street with heavy pedestrian traffic in the middle of downtown, and the flowers would have been stolen swiftly had a kind stranger not watched over them. It's the opposite of a quiet residential street, although even if it were a quiet street, that would be an unacceptable place to deliver them since it was OUTSIDE THE BUILDING. Literally on the sidewalk! A $150 bouquet! Also, the flowers don't look as nice as on the website. Overall very disappointed and won't be using them again. :( read more

I received a floral arrangement from family from Calgary for Mother's Day. Arrived late -5pm on Sunday in a very sweaty plastic wrap. Noticed wilted ,browning roses ,lilies and irises the next day.I contacted the flower shop by email Tues am to voice my complaints and send them pics of the condition of the flowers, but they could only quote company policy- not helpful at all!!!' Previous floral arrangements from different shops lasted more than 1-2 days. Everything in garbage by Wed am.I am very disappointed in this shop!!! read more

Please be aware that this company is a scam. My family ordered Mother's Day flowers for my mom, and what she received was absolutely unacceptable. The bouquet arrived wilted, with petals falling off, and looked as though it had been crushed or sat on. It looked nothing like the arrangement advertised on their website. When we contacted customer service, we asked for a reasonable resolution -- either a refund upon returning the flowers or for them to deliver the bouquet that was originally advertised and paid for. Instead of helping, they refused to properly speak with us and abruptly hung up the phone. We then asked to speak with a manager, and the experience became even worse. The manager was shockingly rude and dismissive. We were told that their policy allows substitutions for flowers of "similar or higher value," but nowhere does it say they reserve the right to send wilted, dying flowers that are clearly poor quality and not fit for delivery. This entire experience ruined my mom's Mother's Day. It's honestly unbelievable that a company can operate this way. After speaking with others, I discovered that many customers have had similar experiences and feel they were scammed as well. I would strongly advise people to avoid ordering from this business. read more

I would like to let the public know that this flower shop had fooled me with the flowers I ordered For Mother's Day. I am completely dissappointed with the flowers. Some flowers were wilted and has brown spots on the flowers and the color of the flowers were different from what I ordered online. read more

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The delivery is a completely scam. They claimed they tried the delivery by calling for drop off and were unable to make contact. The picture they included in the delivery notice showed that the delivery person canceled one call and then hung up after two seconds for the second call. Then they said we can make the delivery for $60. I'm disputing the credit card charge and leaving this review.Ridiculous. read more

I ordered flowers and a pink Elephant plush, as my friend loves elephants and instead they sent a brown bear ( and the brown bear was not very cute )..... if i knew she would not be getting a elephant i would have not ordered a plush from this company. I contacted them and was told they would not fix this situation, and they put the blame on the customer, rather then taking Responsibility. Photos of the bear i Received and photo of the pink elephant that it should have been. If you don't have something in stock then it shouldn't be on your website or it should say sold out. I will not be doing any further business with this company and I recommend choosing someone else for your flower orders and deliveries read more

Vancouver Blooms - What i got - Florists Near Me - Surrey, British Columbia

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Customer Service poor. Tracking is misleading and not updated in a timely manner. Flowers were not all fresh. Refund policy is buried and unrealistic. Will never order from them again. I foolishly didn't check the reviews before ordering. Many, many 1 star reviews. Numerous complaints to Better Business Bureau. Lesson learned! e read more

Scam! Would rate 0 stars if I could. Never order anything from them! The flowers look nothing like the photos. The poor flowers that you do receive have clearly been neglected. Then their "customer service" speaks to you like you're an idiot who can't see that 10 flowers doesn't look like 50 flowers. They should be embarrassed. read more

ordered flowers for my 78 year old sister for her birthday to be delivered today. I ordered from you because you were highly recommended I got a notice that the flowers had been delivered around 3. When I hadn't heard from her at 6 o'clock , I called her to see if she had got the flowers. She said no, she hadn't. And she had not had any calls. She went to check in her lobby and found them sitting there by the mailboxes. They had been sitting there for over 3 hours without water. They were limp. I am very disappointed and sad . This order was almost $100 ! She got a bunch of wilted tulips that were dumped in the lobby. when I contacted customer service they did nothing to rectify the issue. read more

I ordered flowers and cupcakes from them to deliver next day in Vancouver and instead they are going to deliver to me in Edmonton but not overnight and delivery will be provided by Canada Post. UNBEILIVABLE read more

Didn't deliver flowers despite a 20$ fee. Flowers were sent by Canada post who left a notice in the wrong mailbox to get them picked up. Didn't buzz, didn't call and sent a delivery notice to wrong mailbox. Disgusted that they'd think anyone should pay 20$ to have flowers delivered that requires someone to pick them up. Do not buy from this scam of a place. read more

Wrong colored flowers and totally different vase, customer service quoted legal jargon about being able to sub different products but should they get in touch with you and offer different substitutions not just pack and ship what ever? Will never order from them again!! read more

Worse vendor ever, I ordered flower withe vase, they deliver vase in the box and flower separately and left behind the door and didn't even text or call or rang the bell. Ridicules!!!! Bad services read more

Vancouver Blooms - Flower supposed to be in the vase with note. Very expensive for such a small bouquet and poor services. - Florists Near Me - Surrey, British Columbia

We ordered a cake for my sister for her birthday and the icing was melt so it looked awful. we called them to get a refund or something but they said it was edible still so they declined. Awful customer service; Are they even trying ? what kind of garbage service are they providing ? I'd be ashamed to be associated with this company. Close it down. Give up. I'm telling everyone to go somewhere else read more

Vancouver Blooms - Happy bloody birthday - Florists Near Me - Surrey, British Columbia

Please STAY AWAY from this company. They don't even have google reviews which is a red flag. I ordered cupcakes and flowers. They only delivered the cupcakes and they looked like it was tossed around. They DID NOT even deliver my flowers. Someone's valentines day got ruined as only half of the order was delivered. After several emails they said that since it was a failed they will not send the flowers and offered me a refund. Please spend your money elsewhere and do not trust this company. I wish I saw the reviews on here - huge lesson that it is a red flag when a company does not have google reviews. Came to realise later. I ordered this for someone all the way from New Zealand and shame that it ruined what I had planned. Then they sent me the wrong website link when I asked where can I leave the review. Here: If you're able to spare a few moments, we would greatly appreciate if you could leave us a positive Google Review about your most recent experience with Hazelton's. You are certainly under no obligation to do so, but it would definitely mean the world to us. Thank you for your time and consideration. Thank you for your response. We shared the same review link, once you put your order number as identifier it will be posted to the correct website where you placed the order from. read more

Vancouver Blooms - Florists Near Me - Surrey, British Columbia

First of all, they don't even allow you to leave a bad review on their website -- which says a lot. I ordered flowers in advance expecting they would be delivered early in the day -- especially since this was for a special occasion. But they still arrived in the late afternoon, which is exactly what would've happened if I had placed a same-day order before 11 AM. So what's the point of planning ahead? When I called customer service to ask about it, no one seemed to care. They were dismissive on the phone, and once they had my payment, it felt like I was no longer important. No accountability, no explanation, no effort to make things right. Really disappointed. I won't be using this service again, and I don't recommend it to anyone who actually wants their delivery to arrive on time. read more

The absolute worst experience--no accountability! I ordered 4 arrangements of Thanksgiving flowers on October 1st for delivery on Friday, October 11th, guaranteed that the centerpieces would arrive in time for our big Sunday feast. Not only did the flowers NOT get delivered, but Blooms shifted the blame entirely to the courier. When I contacted the courier (CanPar), they informed me that Blooms is their client, not me, and refused to take responsibility. Meanwhile, Blooms offered me a meager $64 refund for a $170 order - even though this mistake was entirely on them. To make matters worse, they showed zero customer service skills. If you're considering using Blooms, think again, there's no value, no responsibility, and no respect for the customer. A total waste of money and truly the worst experience I've had! read more

Terrible customer service, do not purchase from this place. To begin with, with delivery and all, the cake was nearly $80, which is already expensive. But the real issue was the extremely unresponsive customer service. I ordered the cake for my girlfriend's birthday. The delivery was scheduled for a Saturday. On that day, I received an email saying the order was out for delivery, and the latest it would be delivered by would be 8 PM on that date. As the day went on, there was no further contact or updates coming from Blooms. And, because of the complete silence from their side, I began emailing and sending multiple voicemails as I needed the cake on Sunday for my girlfriend's birthday. There was no response until the next morning when they simply responded that they couldn't find the address because it was wrong or incomplete without any further explanation, and said that if I wanted the cake I paid $80 for, I would need to pay EXTRA MONEY to get it reshipped. I double checked the address, and it was the exact correct address down to the ZIP code, street number, street name, everything was correct. After I was able to get in contact with them, they informed me that because it was past 11 AM, they would NOT deliver the cake for my girlfriend's birthday, and that the earliest they would deliver it would be by Monday. My girlfriend still wanted the cake, so we got it delivered. All in all, do not order from them, I urge you. If you do, you will only find frustration and get stressed. read more

Ordered for Mother's Day for Mom and Mother in Law. Over $60.00 each for 10 tulips. Both showed up totally wilted with tulips all open and leaves ready to fall off. Flowers were wilted below the top of the vase. Customer service says it is fine, one may have and issue so we will give 30% back on one. I don't want 30% back, I want what I ordered. This is embarrassing, Moms probably think we ordered cheap flowers. The réponse has been terrible. I've used them many times without incident but this will be the last. DO NOT TRUST THEM FOR YOUR MOTHER'S DAY! read more

I ordered a 20-stem bouquet of tulips and macarons for delivery to my wife's office on Valentine's Day. This was placed a week before V day so that I don't have to stress out anymore - done and done. For the whole of Valentine's Day, I have been tracking the delivery. The stress slowly building up as 5PM nears - and my fear was justified. Driver delivered late and office was closed ON A FRIDAY NIGHT! Driver called up my wife who insisted he delivers to our house instead, only to find out it would have be scheduled by 8:30PM. I was trying to keep my calm thinking my gift was of premium value anyway, having paid over a $100 for it. Driver arrived and lo and behold, my wife got the ugliest, uncared for and cheap-looking bouquet of tulips and a box of cheap chocolates instead of macarons I originally ordered. I should have read the reviews first but trust me and the majority of reviews here... Stay away from Vancouver Blooms! read more

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When you screw up, fix it. This business only cares about money. How do you mess up writing on a cake? read more

Vancouver Blooms - Ruined cake - Florists Near Me - Surrey, British Columbia

Do not order from them. They left the flowers and a bottle of moet in open lobby mail room instead of taking thwm to concierge as it is instructed and there is a poster in apartment entrance. Never contacted recipient that they delivered. When recipient complained that they never received. They simply said they delivered them and they do not issue refunds. Awful customer service and no effort or care to ensure recipient receives the flowers read more

This is THE most horrible experience! Do NOT place an order - or deal with Stella- who is no more interested in order problems or potential Health risks associated with their product baskets I ordered a basket including chocolate covered strawberries - ordered and delivered same day 5pm) for a special occasion! the strawberries were moldy fermented and leaking when opened later that evening in front of guests. The lady who received this " special gift" was taken back and embarrassed! She did contact Blooms Vancouver who told her to tell me - who placed the order from Ontario! I did contact Customer Service " Stella" who said " no refund after 24 hrs- regardless of problem " policy!! The photos/ the timing/ the lack of quality inspection of produce- is of No Concern ti this company! Buyer Beware!* read more

I placed an order for my mom's birthday but accidentally entered the wrong street number. Realizing the mistake, I called the company the morning of the delivery to correct the address. Instead of updating it in their system, their only solution was to let the driver go to the wrong location and call the number on file for correct address--claiming they had no way to contact their own drivers directly. Unsurprisingly, the driver never made it to the correct address, and the company then asked for $42 for redelivery. Frustrated, I requested a refund, only to be offered a mere $28 out of the $72 I originally paid. Their lack of basic customer service, and unfair refund policy make it clear--I will never order from them again. read more

Avoid this service at all costs. I had a truly terrible experience with them, and I feel compelled to share my story to prevent others from making the same mistake. I ordered a floral arrangement from Vancouver Blooms, enticed by the vibrant and fresh bouquets showcased on their website. What I received, however, was a far cry from what was advertised. They delivered old, shriveled flowers--nothing like the fresh and vibrant arrangements shown online. Even the delivery person's picture upon delivery confirmed the poor quality. When I contacted customer service to address this issue, I was met with an unnecessarily long email pointing out that I had agreed to their terms, which allow for substitutions based on availability. I understand substitutions are sometimes necessary--but substituting fresh flowers with OLD ones is entirely unacceptable. That is not what I agreed to when I spent over $100 on what was supposed to be a thoughtful, quality gift. Their response was dismissive and completely irrelevant to the situation. For example, they said: "We offer a wide variety of products and edible items on our website. Since everyone's personal preferences are different, it is expected that some items might not necessarily be to the personal tastes of certain individuals once they are delivered, such as flavour, taste, sweetness, consistency, etc." This statement makes no sense in the context of my complaint. My issue has nothing to do with taste or preference, nor did I order chocolates or edible items. I paid for flowers, and the basic expectation is that they are fresh, not past their prime. They also said: "Please note that as per our refund policies, customers are not eligible for compensation simply on the basis that a difference in taste/preference occurs once they have received the item." Again, my issue is not subjective. The flowers they delivered were objectively old, and their refusal to acknowledge this is baffling. When you spend over $100 on flowers, you have every right to expect they will be fresh, not something you'd find in a discount bin. The stark contrast between the fresh and vibrant arrangements advertised on their website and the wilted, shrivelled flowers I received is deeply disappointing. Their dismissive attitude and lack of accountability for their poor service make it clear they do not prioritize customer satisfaction. Save your money and go elsewhere if you want reliable service and quality products. This experience has taught me to choose a florist that truly values their customers and stands by the quality they advertise. If I could give this service zero stars, I absolutely would. Unfortunately, this site doesn't allow it, but one star feels far too generous for the experience I had. read more

I recently order on 26th December and my order got mixed up with Cloud Pillow instead of Large Pink Plush Elephant. Order No : VBL5478353. i am very upset and very poor customer service. read more

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Worst company ever for flowers! They canceled and refunded my online order the next day for no reason. I called their 1800 number and the call goes to the Philippines.... really bad phone reception as it kept breaking up on their side. Then she tells me they canceled my order because of possible fraud... it's my wife's birthday and I ordered 800$ worth of flowers and didn't make a single mistake with my card information. Who would buy flowers if they used a stolen card anyways... RIDICULOUS! NEVER AGAIN! read more

Sent me the wrong cupcakes which apparently they are allowed to do in the fine print, because they make them fresh every day or something like that. The cupcakes were not fresh and their custom service did not care. read more

I believe this business to be a scam, or a poorly run drop-shipping company. My experience was that I ordered multiple flowers to multiple destinations, with none of them arriving as described and some not arriving at all. Customer service, where it existed, was a strategy of intentional friction until the issue was dropped. Save yourself the headache. read more

Do not: i repeat do not fall for their slick website. Their "updates" are all fraud. You cannot get in touch with a human. Their telephone contact number is a 1800 number where the mailbox is "full". If you email them you get a bot response. This place is a fraud/ buyer beware. read more

My parents ordered me and my wife flowers for the arrival of our newborn baby. $132 total price. They forgot to add the townhouse unit number to my address. When I returned the delivery drivers call after 8 min (I was preoccupied with the newborn after returning home only 24 hrs prior), he said it was too late to deliver. When I followed up with Customer service, they offered a refund of approximately $60 or to redeliver a new bunch for $60. Disappointing customer service for an honest error. Also, not sure why they call themselves Vancouver Blooms when they are located in Surrey. Certainly won't use again and would not recommend to anyone. read more

I just saw the cake that my friend ordered for his daughter's birthday. WTF?!! What a melted mess! Does Vancouver Blooms not use refrigerated delivery vehicles? Did they store the cake in the sun? Did they deliver it upside in the box? Rather than being apologetic and taking responsibility for the disaster Vancouver Blooms delivered they refused to reimburse my friend or replace the cake because they feel that because the cake is still 'edible' there is no issue. Use this dodgy service at your peril. read more

I placed an order for a plant delivery for my brother in Vancouver before reading the reviews... and then I took a moment after to read them... I definitely started to question whether or not I made the right decision. To be honest, I had a great experience with Vancouver Blooms and I would totally use them again. Communication was super quick, the delivery & tracking was really clear and accurate, and the plant arrived in perfect condition the following day. read more

Do not use Vancouver Blooms. They will make 0 attempt to deliver your package and will then try and extort you for a re delivery fee. We ordered flowers for a friend who had come out of hospital, not only did they not deliver, they sent a photo of the door to the apartment with a claim they couldn't find the place, clearly a lie. I would never use them again and would encourage everyone else to go elsewhere too. read more

No evidence of a delivery attempt was provided, nor evidence of a contact attempt to the recipient. Just another email offering a partial refund or a further delivery attempt which may result in another fee if the recipient was not home. No option to collect the consignment either. The 'customer service' explanation was that these are the terms of their carrier. NOT ACCEPTABLE to pocket $30 for a phantom delivery and not provide goods that were paid for. AVOID THIS SERVICE (OR LACK THEREOF). To add insult to injury, the timeline for a refund is 3-7 Business Days. Thanks for ruining the Birthday. read more

I ordered Valentine's Day flowers a week in advance for my for my girlfriend. They showed up at 530 pm on Valentine's Day. The mail reception desk at he apartment was already closed by then. They had to take them back and now was 55$ to redeliver. If you can't deliver before regular work hours don't take the order. Never ordering from them again. read more

DO NOT order from them. my boyfriend placed an order for Valentine's Day. NEVER arrived. and they said it'll be delivered next week... obviously defeating the purpose of same-day/next day delivery and messes up the whole purpose behind buying for Valentine's Day. phone lines unresponsive, when they do answer they say they can't cancel the order even though clearly it's not wanted for the next week when it was ordered for Vday. Terrible. read more

A very disappointing experience ordering from Vancouver Blooms with no proper explanation or reasoning. Ordered the boxed rose, chocolate and macarons for my boyfriend to be delivered the day before Valentine's Day to his address in Canada, order was submitted, payment via credit card made, and on my banking app everything had gone through. Only for them to send an email in the morning requesting another form of payment through either e-transfer or wise stating that I'd get a refund once I do so. Excuse me, a refund??? So are you saying they wanted me to redo the payment through another method when the payment had actually already been successful through their very own payment method on the website. What even! Made no sense whatsoever. I have never experienced this with an online business in CA before. The only positive was that they refunded my money back in a timely manner. I will never ever attempt to order anything from Vancouver Blooms again!! A first and last. Don't waste your time either. They do not cater to international customers and their service is clearly lacking! read more