Ordering flowers via a website can be a bit stressful. I placed an order with Crystal for a…read moreContainer that looked good on the website for a friend in the Langley area. I called in the morning and requested a same day delivery, Saturday. I was informed of the total cost of the arrangement and delivery , so no surprises. I received an email thank you later in the day with a photo of the arrangement. Exactly as pictured on the website!! I would recommend.

What makes a business great? 3 things: service, service, and service!…read moreYou'll find that in abundance here. Crystal and Nancy are polite, efficient, and bring a good sense of humour to the table to boot. If you like to enjoy your shopping experience, get your flowers here!

I am upset about my experience and lack of response from the 'florist'. I called 5 days before the…read moreplanned delivery date to place a very special arrangement for parents celebrating their 60 year Diamond Anniversary. I attempted to send photos of my idea and ,also, verbalized in detail that I wanted a very uncluttered, zen, minimalist arrangement of two dozen roses (pink & white). I detailed that I wanted the stems to be neatly lined up, flowers all the same height, no filler,and a rectangular vase/with edges to enhance the aesthetic, maybe a simple silver ribbon wrapped around the vase. 'Uncluttered' was described. I had to call to ask for the status the day of the delivery because I hadn't received any receipt but saw the credit card charge the first day I called. When I called, the same gentleman answered and seemed frazzled and overwhelmed (as he was on the day I ordered this). During the call did re-sent the receipt (which I got no problem). He told me 'it's probably Comcast (my server) and seemed to blame me. He said he was working on it now and we reviewed my request. He said he never got any inspiration photos so I re-sent them again. I never got a call back after I resent photos of my directions for the order AGAIN. He did send me a email with a photo of what he did do, but the email had no attached photo. I responded right away that I hadn't gotten it, no photo was received. Nothing. To my horror, my parents received a really unacceptable arrangement- hideous, dripping diamonds out one end, all different heights, round cheap case- I was so disappointed. The worse part- $220 for what looked like the thing was literally thrown together last minute and arrived close to dinner time on my elderly parents' anniversary. The first photo is the design I had described and hope they could create (as he promised that he could, verbalizing he 'understood'). The second is what was sent to my parents. I felt taken advantage of, I felt ripped off and I would have give them negative stars if YELP would have allowed. Run from this business- it's a complete rip off and the artistic talent is clearly lackluster. HORRIFIC. Honestly, I would have not posted this but the owner chose to not respond after 24 hours. Completely terrible experience from start to finish. Business is poor on every level. Especially talent.

These folks make the MOST beautiful bouquets. My daughter uses them every year to send me bouquets…read morefor special occasions and she lives in the U.S. They use my favorite flower- Stargazer Lily- the fragrant kind. I don't buy flowers for myself unless they're fragrant. I know it's hard to get fragrant flowers these days because so many people have allergies but I'm so glad they still get them! Thanks for a lovely Mother's Day surprise.

Excellent quality and very very reasonable prices! Very pleased with Kathleen and Jasmine…read moreprofessional work.

Horrible inconsiderate unprofessional people who have zero respect for people's time or the fact…read morethat a wedding is a special day for someone. Booked an appointment 3 weeks in advance around the schedule of the decorator have it confirmed in an email and show up with my mom and fiancé to find she isn't there. No call no text no email to cancel. Absolute waste of time and have never been treated so unprofessionally

Great experience here! Went in a day ahead of when I needed flowers and was greeted by many sweet…read moreladies in this shop. I spent less than 5 minutes telling them who the flowers were for and what I wanted (I didn't really know but just didn't want to show up with a massive arrangement but wanted something nice..). When I picked them up the next day, the flowers were perfect! High quality, fragrant and colorful. Absolutely nailed it! Thanks ladies!!

Called and left word on Wednesday. Received no communication back until late morning Friday when…read moresomeone calls to say "if you need a delivery you'll need to call us back in the next hour, we're very busy." Just like that, brusque, no warmth. No acknowledgement that they skipped a whole work day, and again nothing welcoming. Completely understand that businesses get busy, kudos!, but if you're trying to welcome new business or strengthen a reputation as a caring business - this is hardly the way to do it. Called back just to let somebody know what happened - since I have no idea if this was the owner who called back that brusquely or an employee - and again no apology just "sometimes we just get busy" ... and did I still need flowers...? Ummmm - yes: 2 days ago. We are all very busy (especially these days) - including new customers reaching out for your business. Since this business seems unaware: if a person calls around saying they're from out of state looking for a florist for a friend who is suffering (I left a clear voicemail -because it WAS important and timely) and you wait 2 days, they likely have moved on to businesses who welcome their call and seem welcoming.

I live in California and found their website on Google. Besides the bad reviews, because their…read moreprices were cheaper, I thought, 'let's give them a try.' I ordered 12 dozen roses for my girlfriend for Saturday delivery. Honestly, it can't be better than this. The flowers and arrangement were perfect. I also called customer service regarding the tracking. The young lady took my number and called me back from Canada to let me know my flower was delivered. Overall, this was the best flower service I've ever used. Thank you!

I ordered a Teleflora baby boy arrangement (elephant vase with blue flowers) for my son and…read moredaughter in law's baby shower with 3 helium balloons. I specifically asked for balloons that indicated 'it's a boy'. All total, I paid $165 for the pleasure that included $20 for the 3 balloons. Very disappointed. What arrived for the baby shower was not what I ordered. The balloons were completely ridiculous, perhaps appropriate for 5 year old girl's birthday party, but not for a baby boy's baby shower. Will never ever order from this company again and will tell everyone not to order from this company. I've tried to copy a picture of this ridiculousness, but will not let me.

Cute little store with helpful and friendly staff. Always willing to help you arrange a beautiful…read morebouquet and make suggestions.

If you want preserved flowers, this is definitely the best place to get them. They may seem…read moreunreasonably priced, but the quality of their work speaks for itself and honestly they're better than fresh flowers because they last forever.

Horrible customer service. Did not help me when i encountered an issue and told me to pay for the…read morefull return cost in a very rude way. Very disappointed i absolutely do not recommend given the price!!!!

I impulsively wanted to send my partner flowers and this place was nearby so I gave them a call. I…read moregave them a budget and an idea of what I wanted, and they had delivered them within an hour or so. I'm very impressed with how easy this was and how helpful Debbie was. I would certainly buy from them again and recommend you to give them a try!

Excellent company. Debbie went out of her way to help me with an issue (that was of my own making)…read more She went above and beyond with personalized care to get some extraordinarily beautiful flowers delivered for me. Debbie and her employee Jenya are the blueprint for top-notch customer service, and I appreciate all they did for me. Highly, highly recommended.