Lucas was very polite and patient, great customer service and accommodating. He let us try a few flavors which led us to buy a pint.

5 stars. No notes. But actually, a fantastic stop. The staff was patient and gracious with my kids while they looked, asked questions, and ordered by themselves. The restaurant was clean. They have a fantastic selection of vegan options (hard to find!) and the ice cream tasted great. Lots of places to sit and enjoy. A must stop! read more

Van Leeuwen - Vegan Peanut Butter Brownie Honeycomb Ice Cream - Ice Cream & Frozen Yogurt Near Me - Palm Beach Gardens, Florida

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I was really excited to find that there was a store front of Van Leeuwen when my friend introduced me to the ice cream back home sold at Fresh Thyme. We walked in and there was no one to greet us. It wasn't until my husband and I started talking about suspecting no one working that someone came out. Still no greeting. It felt awkward so we greeted her. I asked to try a sample of their matcha. It's the sample spoon I've seen everywhere else tiny little thing with a little bucket up top the glass case to trash when you're done. The sample size was less than 1/3 of the tiny spoon. I was actually shocked. I couldn't even taste the matcha. I then asked for the brown sugar cookie brownie flavor. That sample actually filled the spoon and the woman explained "this is a generous sample because there's a cookie piece and a brownie piece" I think it's odd that someone needs to explain sample sizes when a customer is willing to pay $6-15 for a couple scoops of ice cream and they don't get to try an actual sample before they spend their money. The brown sugar flavor was really good because I could actually taste it so we got it as a milkshake. The woman was prepping and a family of 3 walked in. She didn't greet them. She asked how our day was doing and I said it was so hot. She nodded and said "that's good, that's good." Clearly not paying attention or just on auto pilot. She asked if I wanted whipped cream and I said no. I don't really care of whipped cream. It took unusually long for her to prep the one milkshake but it was so hot out we were enjoying the AC we didn't care and we weren't in a hurry. She apologized for the wait and handled me the milkshake and it had whipped cream. I was like yup. She didn't listen but oh well I didn't want to wait for her to just swipe it off or risk her doing something to it while we weren't looking, so I just took it. I think got an email for the receipt (no paper copy) and saw that were CHARGED $1.50 for whipped cream that I said I didn't want to begin with... I have never seen an up charge for whipped cream before. PB just loves to up charge for the little things because there's money here I guess. Make sure they hear you when you order or else they'll sneak little up charges here and there where you don't notice! It's unfortunate too because while the ice cream itself was good, the service left a bad taste in my mouth. I guess the family that walked in was never greeted or acknowledged because they left without ordering anything. read more

Van Leeuwen - Ice Cream & Frozen Yogurt Near Me - Palm Beach Gardens, Florida

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I was so excited to finally be able to try Van Leeuwen. The first time I visited this plaza, Van Leeuwen was "coming soon" so I was so glad to be able to try it! Ambiance: I think the decor and the storefront is really nice. This location definitely catches your eye even if you don't know the brand. Service: I do have to say that the customer service is really good, but they are really slow. I walked in when there was no line, had to leave next door to use the restroom, came back to an incrediblly long line, it took 10 minutes for them to assist only the first person in line, once I realized it would take around 40 minutes to be seen, I decided to leave and come back. Since they close at 11 I had time. Once I finally came back it still took 20 minutes for them to assist the couple ahead of us. Honestly the timing is what would make me hesitant to come back. Ice Cream: The ice cream was delicious. Once I was able to sample a couple flavors there wasn't one I didn't like, but there was of course one I liked more to get a small scoop. I also really liked that they use metal spoons as their sample spoons. Helps reduce waste and I really admire that. I ordered the Dulce De Leche & Cookies and Cream flavor. Such an amazing combination. Pricing: As a fan of the ice cream brand I know that their prices are high. One pint of their ice cream at the store is around $15. One scoop at this store location costed us $9. It might be worth buying a pint at the store for me rather than waiting in the long line again. I'm giving Van Leeuwen 3-stars for all of my critiques. They're not horrible, but they can be better. They are a new store so I hope this review helps. read more

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After family pizza dates we have a traditional of getting ice cream so it was exciting to see a new spot pop up right next to Grimaldi's. It smelled amazing as soon as we walked in. There were choices of waffle cones or cups. Nice staff let us have samples. Hubby's choice of honeycomb was a hit so we got that in a waffle cup which turned out to be kind of stale. Next time I will try the waffle cone instead as our brother in law's was freshly made. read more

Van Leeuwen - Ice Cream & Frozen Yogurt Near Me - Palm Beach Gardens, Florida

I love Van Leeuwan, anytime I'm in an area that has one I make it my mission to go visit. I love the cleanliness and aesthetic of these shops and the consistency. I came here for dessert and it was busy but the staff was polite and helped the line move pretty fast. I ordered a cup of cookies and cream and it hit the spot. The location is so convenient and it's nice that it's such a family friendly plaza. read more

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My husband and I were the first customers today. Kim was very welcoming and sweet and made our first trip memorable. After letting us sample the new flavors, my husband chose a pint of the Blackberry Crumble and I chose the Coffee Affogato. Amazing fresh taste, real ice cream. Loved the location, atmosphere, and vibe. Highly recommend this location for the service received and the wonderful product. Can't wait for our next trip. Thank you Kim for making us feel so special today! We'll be back! read more

We were so excited to come here and left a little disappointed but the girl working was friendly. The value of the 2 scoop cup to share was good although I can't help but wonder if I would have had to pay more for a cone because I would have liked one. She most likely asked quickly and I didn't hear her and I have no doubt she would have kindly handed us one had we asked. McKayla was super patient and gave us samples. We went with the matcha and the cookies and cream. Earl grey is another favorite of mine that we have bought before at Sprouts. The selection of ice cream flavors was a lot smaller than I expected with duplicates of many items and what looked like ice cream starting to melt in the case all the way to the right when facing the menu. When I went to look at the flavors that are available in pints I would have liked to see more of those, especially the Dr. Seuss ones. If we come back we would likely grab a container and run with it due to the flavor selection. Overall a great addition to downtown at the Gardens and a fun stop after the movies and/or phat boy & voodoo bayou which frequent. read more

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Decent ice cream, pretty normal prices these days are $10 for a sundae. A little unfortunate they were out of a few of the things I was looking for like cookies, pistachio, etc. Otherwise my PBJ sundae was yummy as a quick yummy treat. I didn't wait long, and its fun in there read more

Van Leeuwen - Pb&j sundae - Ice Cream & Frozen Yogurt Near Me - Palm Beach Gardens, Florida

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The staff were friendly and patient. Answered all the customers questions with a smile. It was clean and organized with even with long line of customers. Ice cream was creamy and satisfying. FYI...this is a cashless business. read more

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Came back to PBG for a quick visit and was happy to see a new sweets spot in Downtown at the Gardens. This is a much-needed dessert option for after dinner or a midday treat! Located conveniently next door to a couple of yummy dinner spots, the theater, hotels, and the mall--this shop is bright, clean, and very welcoming! The people behind the counter were super nice and welcoming. When you try a flavor, you get a real metal spoon (sadly, you get a plastic spoon with your cup). Real ice cream with delicious tasting flavors like mango & sticky rice, strawberry matcha, sicilian pistachio, and more. Only 1 fruit sorbet (mango on this day) but it was amazing! There are shakes, sundaes, and floats you can choose or make up. Prices are about average for a couple of scoops, but I have to say, the scoops are pretty small. The waffle cones are on the thick side compared to the amount of ice cream you get. Considering we kept coming back because it was delicious... I'd say it's about right. There is no other place to get scoops besides the grocery store. I hope this place does well! read more

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Won't be returning. The price for one pint is $11.15. THE SAME ICE CREAM is $5 at Walmart. The employee agreed saying it's cheaper elsewhere for the exact same product. Cute store but such a shame. read more

Van Leeuwen - Red Velvet Ice Cream - Ice Cream & Frozen Yogurt Near Me - Palm Beach Gardens, Florida

I had the vegan ice cream. It was good at first taste but then it became a bit bland. I did taste some of the other ice cream creams and they were OK. They do taste homemade I'm not sure if they are. Paul was a pretty good experience read more

Not only is the ice cream here the best of the best, but the staff (Kim!) is amazing!!! Everything about this store is perfect!

Super yummy! Sticky Mango rice is my favorite but super fast service and clean. Can't wait to come back and try the new flavors as they come out! read more

BEWARE OF ALLERGENS IF YOU HAVE A NUT ALLERGY! Visited Van Leewwen for the first time yesterday based on hearing so many good things. They have a lot of options of flavors, however they were "out" of all the popular ones (Oreo, brownie, coffee, cookie dough, etc) which I found extremely odd since they open at 11am and I was in there at 11:45am. They really only had fruity flavors and pumpkin left over. The man working was very friendly and helpful and was telling us about all of the milkshake combinations they could make, but I'm confused as to why he was hyping them up if they literally didn't have any of the flavors to make them. I told him I wasn't going to get anything because I wanted something chocolate (which they were out of) and he said if you like chocolate try this one and handed me the sample without even asking me if I wanted it or telling me what it was. It was the fudge brownie but it was made with coconut and CASHEW milk instead of dairy, which I only knew cause I had looked at it in the case while he was talking to my friend. Thankfully I don't have any allergies to nuts but after I left I couldn't stop thinking about how he gave me something that's made with such a common allergen and didn't even ask if I had any allergies. Thank god my mom wasn't with me because she would've tried it and is very allergic to all types of nuts. If you go and have allergies to nuts please be very aware to ask what they're giving you or disclose your allergies before accepting anything they give you! My friend got an extremely small cone (that had about 2 bites of ice cream on it for $6.50). I ultimately ended up not getting anything and just find it weird that such a new store is not overstocking their popular flavors or isn't restocking it in the morning. Another group that came in after us walked out with nothing as well. I don't think I would give them another chance, if they don't have popular flavors in the AM I can't imagine they would have them after dinner time. I'd rather go to the frozen yogurt store that's a few stores down and not be disappointed. read more

I took my grandkids for their first time Saturday 1/31/26 and they really loved it!!