I brought two vehicles here for repairs at the same time. It was my first time going here, and I…read morechose this place based on proximity to my home and online reviews. Being a car guy myself, it was important to understand the work being done. Rod at Universal did a fantastic job in all aspects of the repairs. I was given fair and accurate estimates, realistic timelines of when the work might be completed, and the communication was excellent. Out of curiosity, I called a couple other local repair shops after my work was completed to compare pricing, and they were all in the same ballpark. Worth noting is that Universal did not replace parts on my vehicle that did not need replacing, resulting in a final bill that was a little less than the original estimate. To me, that is definitely fair and honest. This repair shop is honest and reliable, with comparable prices. I will not hesitate to bring my vehicles back for future service and also refer friends and family to this business.

My 2007 Toyota RAV 4 had begun showing its age. I took it to Mo, Rod, and Dave for analysis and…read morerepair. I was so pleased with their first job that I took it back for a second repair. I'm so glad I did. My RAV4 drives like a new car! Thanks, guys.

Worked with Teresa on buying a used truck. She's has been an amazing help even after getting the…read moretruck. Had an issue with the truck and the loan which was solved very quickly and effectively! If you're going to buy used talk to Teresa!

My review of Crest Ford and my buying experience one month into ownership…read more On November 14th, I purchased a certified pre-owned 2019 Ram 1500 with 55,168 miles, which was advertised as being covered by their Ford Blue Advantage 3 month/4,000 mile warranty. The truck was priced reasonably, and at first the buying process seemed straightforward. I genuinely felt like I was in good hands- unfortunately, that turned out not to be the case. Here's why: 1) They refused to negotiate on price at all, not even slightly, but I still decided to move forward. When submitting my credit application, I clearly told Lee Samaha over the phone not to run my credit more than once and only with a bank they were confident would give me a solid rate. Despite this, they ran my credit three separate times, resulting in three hard inquiries on my credit report. My request was COMPLETELY ignored. Had I known this would happen, I would've gone straight to my credit union and handled financing myself. 2) The finance manager, Tim Rotarius, initially told me the interest rate the bank approved me for, and I agreed to it. However, when we were signing paperwork, he sneakingly increased the rate by 0.25%. At first I thought it was a mistake- until I saw the final documents reflected the higher rate. I immediately called him out and made him change it back. He tried to brush it off as an "accident," but I wasn't buying it. We ALLLL know dealerships receive kickbacks for marking up interest rates, so it was obvious what was happening. 3) 19!!!!!!! days after purchase, on December 2nd, the truck left me stranded and had to be towed to a Ram dealership. I was without a vehicle for an entire week while they diagnosed the issue. The problem ended up being a bad starter. Despite the starter being a covered component under the CPO warranty, the warranty company has given me the runaround. I had to pay $770 out of pocket, and now I'm being told reimbursement could take up to eight weeks. I hadn't even made my first car payment yet and was already forced to shell out $700 for repairs. Meanwhile, Crest wouldn't negotiate even a dollar off the purchase price- Petty, to say the least. I purchase a newer pre-owned vehicle roughly every two years. Needless to say, I will never return to Crest Ford or any Crest Automotive Group dealership again.

This is the best place for auto services and repairs. Everytime I get to go and visit for a car…read morerepair or something else, Mo is always been very helpful and honest with each of my repairs and he is very nice and courteous to my family that I have sent there. He seems to never forget you or you vehicle's, maybe because I need to either ask a question about the car or my family's cars, and that's the only place that I will go and I seem to go a lot. Just because of the cars that we drive. Lol. If they are not available to fix my problems that day, Mo will be very honest and let you know when you can come back in. Usually the car is fixed as I wait and I don't think that I have to wait very long. So if you need someone who can help you with your vehicle then you need to go to VanDyke Auto. I try to leave a little lunch money and Mo always declines it, but I have insisted and insisted. He deserves a little more pats on the back and also the men who work for him. Don't get me wrong about the tips, but that's is not a policy that I know of but if you have a few dollars or a nice word, I would think that it would be a good idea. But like I said, that's my idea and I don't always have a chance to tip them, I just did it once because I was able to witness a man that had to have his car fixed and the part was a little pricey but he seemed to be very happy with the way he was treated, so he was able to give some lunch money to the guys there. I thought that was very nice and amazing to be able to do that just because he appreciated the way he was taking care of. Also I think that kind words to are very important too. Have a blessed day and Happy Holidays to all!

Moe is knowledgeable, fair and straightforward. He runs a tight ship and provides honest prices. I…read morehave been going to him for over 6+ years