Travelled from Bethesda to NYC on the Tuesday before Thanksgiving, returning on Saturday, 11/26. I have travelled two other bus companies from DC to NYC and this was by far the best experience. It wasn't perfect, but it was pretty darn good!
The bus stop in Bethesda is about a block from the Bethesda metro, and on the day we left it was raining. But, no worries, because the bus stop sits at the entrance to an office complex, so the waiting area is covered. It is also across the street from a Starbucks which helps while you are waiting!
The boarding process is extremely organized and efficient. Your luggage is taken and loaded by helpful and friendly personnel right before you get on the bus, and the bus on the way up was really very nice. The seats felt spacious, there was a cupholder on the back of the seat, seat pockets where you could put your phone or newspaper, a free NYTimes, seat belts, and plastic trash bags were hung on the arm rests of most seats to hold the food/beverages that people brought on. On the trip up, we left 5 minutes late, stopped for 15 minutes at the Delaware rest stop, and still made it to our stop by Penn Station within 10 minutes of the expected arrival. I've been on busses that have been a lot later than that. (This was a 10:10 am bus from Bethesda.) The bus was quiet and filled with a mixture of travellers - young, old, families. The bathroom was extremely clean.
On the return trip, we took the 9 am bus from NYC. The stop was clearly marked and the line up process was orderly and again very efficient. This time, however, the bus was a big come down from the bus we rode to New York. There were no cupholders (and we saw several drinks spilled), no plastic bags, no seat pockets, no NYTimes, and more importantly to me - no seat belts. The driver was an excellent driver and we arrived 5 minutes early, but this bus wasn't nearly as comfortable. There is something to be said for uniformity and I would like to know in the future that I was going to get the same type bus whether I was coming or going to New York.
Because it was the holiday weekend, they may have added extra busses to account for heavier traffic, but if so, it would be helpful to alert riders to the fact that all busses are not the same! The lack of the very helpful amenities on the second bus kept this from being a 5 star review, but as an organized, safe, and sane way to travel over the holiday weekend, it was hard to beat. I'll use Vamoose again. read more