I've been dealing with this store for about twenty years and my experiences with them have never…read morebeen less than excellent. Their staff are not only friendly and efficient but also extremely well-informed about their merchandise and willing to give advice; this is important to me because I have the mechanical aptitude of a mildly retarded gerbil. I've gotten the same attention whether I was buying two screws or a new Weber grill, and no one has ever tried to upsell me. My most recent experience was buying, yes, a new Weber grill from Jim Carmalt. He was exceptionally knowledgeable about every aspect of their stock and how best to use it. It was almost like talking to an old friend who had my best interest as a high priority. I thin of Village Hardware as sort of the anti-Home Depot/Loew's, I get personal service of a high order and always leave confident that I have a high-quality product and even higher quality advice. This is retail as it should be.

I found a part for a 1950s light that was not in stock at Home Depot! Andy immediately helped me…read moreand went above and beyond!

I've been a patron for years. I stopped in to pickup a bag of equestrian pellets for our fur baby…read more Service is always on point. I'm not sure how they only hire the nicest, most helpful employees. Now price point is why only four stars. I can get a 40lb bag from TS Woodbridge for $7.99, I paid almost double here, $14+. I didn't feel like driving all the was to TS so I paid the eye gauging price. A gentleman employee took it out to my car and our brief conversation solidified why I continue to shop here. Now if they would just lower their prices, lol.

We're so fortunate to have a local hardware store with good customer service compared to a big box…read morestore. After waiting to talk to a plumbing expert, Joe helped us find the right repair parts to fix a leaky outdoor faucet. He was really patient in explaining the potential cause of the leak after looking at the faucet and even helped to put on a rubber washer. These little kind acts of service make me a customer that wants to come back again and again!

Stopped in on a Sunday afternoon, I could see that there was definitely value for money, based on…read morethe presentation of the store. They had a holiday sale on before Christmas and I was able to browse their selection. There's a little bit of everything here and I never knew it was so large! Looking forward to returning soon.

THIS is a hardware store. Has dang near everything and the staff can tell you where it is... or…read moreyou can wander around and find all that stuff you need and keep forgetting to get. And there's easy parking behind the store.

Ace always has what I need when I need it . Well pump pressure switches, paint , salt for my…read moresoftener system , VP fuel for my outdoor equipment, soil for my plants and a lot more. I rely on them more than HD and I find better service at Ace than HD .

the store staff was great at helping. Carson and the Stehl desk team went out of their way to help…read moreme. Carson was punctual on calling me when my tools were ready and helped me out quite bit. would definitely recommend for all your Stehl tools equipment. great store

I wish I could give this store zero star. While it might be a good idea to have hardware store…read moretargeting the low-income families, the quality of the product is very poor. We got a key safe box to keep a spare key, and it would not open even with the right password. And overall, things here are old style, stone-age things that wouldn't work for a modern family. You would just better off by getting things from Amazon, or go to target. I am glad that they decided to close this store. Please remain closed and replace this one with a better store.

Great store. Smart, knowledgeable folks who are right there to help you and get you out quickly. I…read morejust moved away from Arlington and I already miss them!

Items in the store are marked up significantly, likely because of the pricey rent on 14th St and…read morebecause they can overcharge folks who live on that street who pay $2500/month for studio apartments. The employee at the front of the store was sharp and unfriendly and asked in a gruff tone how he could help us, as if we were bothering him.

5 stars for Marvin upstairs in the hardware department…read more Each time I visit looking for a solution, part or piece of hardware, Marvin always delivers! The store overall is very well stocked and prices seem reasonable. I'm a fan of Marvin's Hardware...um, I mean Logan Hardware, lol. 5 stars

I came to Home Depot today looking for a special kind of dolly. Addisyn assisted me through the…read moreprocess of looking for the item and she stayed with me to make sure I was satisfied with the type I selected. She answered all of my questions and I appreciated her patience and her bubbly personality. Overall, it was a great customer experience today at Home Depot in Woodbridge VA. Please give Miss Addisyn recognition for her lovely personality and excellent customer service.

Main point: Horrible experience renting the Karcher Portable Spot and Detailer Rental. The…read moreassistant manager exhibited terrible judgement and customer service skills, essentially suggesting that I was a scammer. The background: I wanted to clean some area rugs and two couches at my house, so I rented the portable spot detailer. The rental order was completed at 8:22 a.m. I got the 24-hour rental, so the machine was not due until 8:30 a.m. the following day (per the paperwork). Since I telework most days, I picked up the rental intending to use it after I logged off at 5:30. By 6:00, I've hooked up the machine, added the solution/water, connected hoses. This is where the issue begins. For whatever reason, the rental did not work. The suction was working, but the mechanism that controls the solution spraying out was not functioning. Once I figure this out, I immediately call the rental department and the kid who works there tells me I can swap it out. Sorry, not interested. The machine did NOT work through no fault of my own. I wanted a refund. Maybe 20 minutes after I get off the phone with the employee, I'm back at the rental department. Mind you, it's now about 6:30 p.m. (again, the rental was for 24 hours and was due back at 8:30 a.m. the next morning). I'm tired and frustrated and am not interested in taking a different machine. I tell the employee again that I want a refund for my troubles. He says that he's unable to do so. I ask for the manager. The assistant manager (who claimed that the actual store manager was on vacation) asks me what the issue is. I tell her that I was rented an inoperable piece of equipment and that I wanted a refund. Her response: "Well ma'am, you should've called us when you discovered the problem." Frustrated, I tell her that I was JUST on the phone with the very employee that called her over less than 25 minutes ago. Her next response: "Well, you've had it for 10 hours, so we can't give you a refund" Me: ?????? We go back and forth for a bit (while I am justifiably frustrated, I do not yell or use foul language). I end up leaving. I was already annoyed at having to pay for a machine that did not work. But the lack of consideration and proper customer service of someone in management is appalling. This woman continuously brought up the fact that I had the rental in my possession for 10 hours, as if this were her trump card. I found it irritating at first, but upon reflection, I feel deeply offended and angry at the underlying implication: "You had the machine for 10 hours, so it's likely that you used it and are now lying about it and trying to fraudulently get your money back." MIND YOU: I had rented the machine for 24 hours. If anything, I returned the machine a full 14 hours before it was even due back! Also, let's think through this. Did she reasonably expect that I, having purchased a 24-hour rental, was going to go home and immediately use it? As I said, I worked for most of the day and planned on tackling my couches in the early evening. That seemed to be the implication. What difference does it make if I realized the machine didn't work an hour after I rented it or 20 hours after I rented it? That point was completely irrelevant. What is relevant is the fact that Home Depot provided me with a spot cleaner that was non-functional and expected me to just pay for it. And no...I wasn't going to start cleaning at 7 p.m. just to make sure I'd have it back to them by the next morning. Why should I inconvenience myself when Home Depot rental department (and that rude assistant manager) were at fault?? If I could give this zero stars for this experience, I would.