I initially reviewed this company over a year ago, but removed the review after the company reached…read moreout to offer to fix their issues, saying their priority was making sure I was happy. Then they completely ghosted me. If you want a space that fills you with regret and anger every time you enter it - choose Kitchen and Bath Shop. These folks are both incompetent at every level, and also some of the shadiest people I've ever dealt with (and to be clear, a former landlord of mine was literally a member of the Genovese crime family). There are too many issues to list within Yelp's limits. Briefly: 1) They can't install flooring or grout the floor properly. They came out to "fix" the issue multiple times and then just ghosted me. Loose floor tiles with crumbling grout ever since they "completed" the reno. 2) They will do a poor job. They will pretend they didn't make a mistake and then they will blame you for the mistake they made. They installed a shower in our bathroom and the water only came out all hot or all cold. They tried to tell me that some shower heads were just that way. They messed up the installation of our vanity and initially said the only fix was for us to pay for a new custom counter - I had to fight them tooth and nail on both for a halfway decent response. 3) They tried to shake me down for final payment while there were still multiple unfinished issues. 4) They use garbage components/suppliers - tiling has marks and is poorly installed. Fixtures break down quickly. This is no where near the complete list. You are better off doing a bathroom reno yourself, blindfolded and drunk. Do not use this company.

This company is one of the worst companies I have ever encountered. Here are some notes below of…read moreour experience. There is likely more I'm missing. - Contractors that started the job stopped coming and the project manager blamed them for not coming. They came the following week in person and said they haven't been paid for any of their work. It was their first time sub contracting for this company. - Project manager said at 2 weeks the project would finish early. He said at 3 weeks we would finish. He said the next Tuesday we would be done at the latest. He then left the company and our bathroom went unfinished for multiple weeks. - We couldn't get them to pick up trash they left in front of our house for over a week. - Project manager said the glass shower door wasn't good quality so he recommended a custom guy that he said would complete it in 3 days. This took over 2 and a half weeks to be completed. - We asked to have our closet remodeled along with the bathroom. They took measurements in January and the project was to begin in mid February. They took a second set of the same measurements at the beginning of March when we were 3 weeks into the job and said the closet work would be completed in 2-3 weeks. After those 3 weeks (6 weeks total) they said it would be another 8 weeks. This was a breach of contact and we had to get another company to complete this work and the new company completed the custom work in 1 week. - The hardware (handles/racks) for our bathroom was never ordered and they lied to us week after week that they were waiting for the items to come in. We were told they were ordered the last week of January and still had not arrived by the first week of April 9 weeks later. The second project manager we had said they likely never ordered it. We had to go buy it ourselves and we needed them in order to complete the work. They told us that they wouldn't likely be able to pay us back and if we didn't sign the completion of work form then we wouldn't get their 1 year warranty. This is fraudulent and we have still not received the money they owe us. - When our project was abandoned for a week or two, we called their office to attempt to speak to management and the number goes to an automated person and no mailbox is set up. There is no way to get answers if you have issues. - There were probably 10 days we expected workers to come based on conversations with project managers and no one came those days. We received no communication but had to reach out to find out that at the end of the day no one was coming. We were moving our work schedules to accomodate these times. - There are at least two 5 star reviews that we know to be workers from the company attempting to boost their ratings.

I had a great experience with Cabinets and Granite Depot in Alexandria. From start to finish, the…read moreteam was professional, knowledgeable, and easy to work with. They took the time to understand my needs, offered helpful design suggestions, and guided me through selecting the right cabinets and granite for my space. The quality of the materials is excellent, and the craftsmanship really shows in the final result. Installation was smooth, on schedule, and handled with great attention to detail. The pricing was fair and transparent, with no surprises along the way. If you're looking for high-quality cabinets and granite with reliable service in the Alexandria area, I highly recommend Cabinets and Granite Depot. I'm very happy with the outcome and would definitely work with them again.

They were fast, cost-effective, and knew they're stuff. I had a small job, just drilling a hole in…read morean existing countertop, that they handled on short notice. Much appreciated.

No wonder the ratings for this location are so low. I went in looking for a powder room light…read morefixture. I was greeted by the receptionist. I found one that interested me. Although there were 2 employees seated at different desks without customers, they did not ask if I needed assistance. The receptionist came and asked if I needed help. I identified the one that interested me. She scanned QR code and said it was discontinued. I asked if I could purchase the display at a discount. She asked the manager for a price. The manager came and said she didn't trust the system and suggested it was not discontinued. They both left and I waited. The manager told the receptionist to call the company to verify. After having waited I left. I won't be back. The receptionist is amazing, the manager as well as personnel who ignore customers should be re trained or relieved of their duties.

Not a brick and mortar location. In spite of having a big warehouse on their cover page, when I…read moreasked if I could come in and select two bath tubs and two shower bases and leave the store with them that day, the response was, and I quote, "I don't know, but I imagine so. We are a website." WE ARE A WEBSITE! Not interested.

Great work and after job completion they stand behind their work and products. I highly recommend…read more I had a complete bathroom redone from piping to shower, tub, toilet including all new cabinets and fixtures.

I went to Old Town Bath and Kitchen when I needed to replace the cartridge for my bathroom faucet…read more It was an older, higher-end model and come to find out cartridges were hard to get a hold of. Ed, the manager from Old Town B&K, was able to do it! Moreover, he did this over the course of 2 emails and a phone call. He was incredibly helpful in helping me maneuver all of this - dealing with a leaky faucet and a less than interested manufacturer. Unfortunately, the cartridge did not fix the problem and in fact my faucet leak became worst due to internal damage the plumber found. I was soon advised to simply replace the faucet. I emailed Ed and asked for help once again; I sent him a picture of my current faucet and asked what we he could do to help me find something similar. In hours he found multiple alternatives in a great price range - $250 - $350; this was half the price of the faucet I was replacing. The options were all great and I ended up settling on one that I love more than the original faucet. Ed was a savvy advisor that in a few short emails and calls was able to help me find a high quality and beautiful faucet that I love. He was simply SPECTACULAR - especially during a demanding work week and crazy travel schedule. Moreover, Ed worked swiftly to get me the new faucet in two days so I was able to get rid of the leaky one and have a fully operational bathroom again. Simply awesome. And while I feel the mark-up on some of the products seemed a little high, I would surely say it was all worth it considering the amazing customer service and counsel I got from Ed and the team! I plan to return to them for all my bathroom and kitchen needs in the years to come! They were fantastic.

I definitely recommend Bath + Kitchen to design and install new kitchen cabinets. Bath + Kitchen…read moredoes an outstanding job with design, remodeling and cabinetry. We love our new space. The team is well versed in kitchen design and does beautiful kitchen designs (just seems the pics). They asked lots of questions and made sure to design the cabinetry with the right amount of drawers, accessories and lighting to meet our specific requirements. During install the team was very communicative and the crew was on time and professional every day (and wore their masks all day while working in the house). Appreciate the time they spend to make sure you're happy with the design and details.

When we bought our house in 2005, the people who flipped it had just redone the kitchen. It was…read moreperfectly fine, but nothing exciting. Years later, it was time to replace everything, and we wanted a kitchen with a better flow, more space, and better quality cabinets and appliances. Most contractors we contacted simply wanted to replace everything without improving it. Bath Plus Kitchen has actual architects on staff, listened to my list of wants and needs, and then incorporated them. I liked that they change a base price for this, so that I had the option of taking the plans to a different contractor or of using their in-house building crew. We went with their building crew, and we're really happy with how the kitchen turned out. It's so much more open and spacious than before. I have lots of space for working. I upgraded to a powerful stove with a hood, both of which work great. I'm really happy with the quality of the cabinets -- such an upgrade from any I've had before, probably ever. I'm enjoying the little extras that they planned into the kitchen that wouldn't have occurred to me, like dimmers on all of the lights, the quality hardware, touch-sensitive faucet, even the matching wood-panel vent covers and switch plate. The building crew did a very good job keeping the site clean and performing quality work all the way around. Nothing has felt wobbly, looked crooked, or seemed in the slightest bit off. A few negatives: Bath Plus Kitchen is BUSY! We started working on this project in November 2022. We finalized the plans, picked out appliances, and put down a large deposit in early February 2023. Work on our kitchen actually began the second week of July. That's a while to wait! We also had a few communication challenges, like a shifting start date, when to expect the crew to be at our house, and who was responsible for arranging delivery of a few items. It was nothing awful, but worth keeping on top of. Overall, the kitchen looks great and is great to cook in, and I'm excited to have friends over. I think we will enjoy it for many years to come.

Great service, product, and installation. The team had great communication, flexibility, and…read morearrived right on time.

Our initial experience was very positive, Kitchen and Bath Masters were attentive and patient and…read moreon the whole did a good job. We discovered an issue underneath the cabinets, visible with close observation.Our floor was uneven and their work left us with a gap underneath the cabinet visible from a distant front view. I should have seen it on completion of the work, unfortunately I didn't see it until I was deep cleaning six months later and noticed the issue. I contacted the company, they came looked at the issue acknowledged the problem told us they would email some solutions! I have yet to hear from them, I reached out via text again no response. A small issue we are still waiting for a response with a fix ,it's been about a month Today Kitchen and Bath fixed the above issue. The job looks complete and well done. Thank you Kitchen and Bath Masters.

I'm not the type to shop at Linens N' Things or Bed Bath and Beyond (ever see that Family Guy…read moreepisode where Peter goes into "beyond"?) Last time I was in Old Town I was attracted to this store by the yellow facade. Inside I fell in lust with the brightly colored placemats. I don't think I had seen Couleur Nature table cloths and napkins at any store outside of LA. They also carry adorable handmade stuffed animals and blankets by Moncalin. The unique and high quality linens come at a price, but don't worry. Just because you can't see springing two hundred for that rainbow striped bathrobe doesn't mean you can have the towels in the same pattern for 14 bucks a piece.

Fabulous go-to place any time you're looking for something gifty (for yourself OR someone else!)…read more Carmie is so so so nice and always goes the extra mile to help you find what you need. She's also always willing to order something from one of her lines but different than what she carries (she puts out her catalogs for you to look at). Expensive but to DIE for linens, nice jewelry, great items for the home (Portuguese pottery, Missoni towels). Oh, and can we talk about the section of children's items?? A place where you can spend way too much time (and money) but thoroughly enjoy yourself in the process.

KBF designed and installed (with their contractor Rafal) our condo's new kitchen and we love it!…read more When we recently downsized from a single family house to condo we realized the new space couldn't accommodate our stuff. David at KBF miraculously created a new design which (more than) doubled our storage within the existing footprint! In addition the condo's worn (and cheap) cabinets, wallcoverings and countertop were upgraded to beautiful, top-quality, products which will last us many years. Finally, KBF (and their contractor) easily navigated the maze of regulations and procedures required in our large building. Their skill, craftsmanship and professionalism were exemplary. THANK YOU!

We just completed a full kitchen and bar area renovation. I can't say enough great things about…read moreexperience. The quality of their product surpasses all I've seen in other recent renovations. Their service is excellent from the designer to the contractors that put everything together. We liked that they kept us to our budget and that their promised timeline was met with a few days to spare. This was important to us since we wanted to go into our holiday season with this upgrade. Their website is transparent. You get a free in home visit and then a rough quote. Once we'd made decisions on products and accessories we were given a full detailed quote. Communication is so important to us and K&B excelled in this area. We sought out other quotes and looked at recent kitchen renovations from their competitors. No one came close to their quality, commitment to excellent service and communication. Check out our before and after photos.

We just completed a total makeover of our master bath and ALL tile materials came from here. We…read morewere very happy with the service we received...very knowledgeable and helpful staff members in addition to reasonable prices and excellent selection of tile. Plus you could reach them via a phone call.!!! Staff that I would like to acknowledge : Niyireth, our design consultant Betty, clerk at the register Gerald, a manager

Renovating a bathroom and on the lookout for tile. Massive store with a wide variety of wall and…read morefloor options. The service was 5 star- Brian the sales associate was so patient and kind! He helped us find the tile we wanted and helped break a tie between my husband and I

Summary Project:…read moreRemove wall between dining room and kitchen - build a large chef's kitchen with island to seat 15-20 for sit down dinner Estimate and Planning * SKB was accommodating and realistic, honest, forthright and pricing was middle of the road relative to big and small companies we invited to come estimate the job Construction * Great attention to beauty, symmetry and detail Communication * 100% responsive and consistently available. I never had to chase down an answer Teams are mostly in-house * SKB puts together top notch teams, they conduct their work in a clean way, efficiently, peacefully in your home (we were living there during the construction). They manage the timing, take full responsibility for quality and are ultra responsive to us if there were any issues (as there always are - but they handle them impeccably). I have written a longer more detailed reference. I don't want to bore anyone who doesn't need that level of detail - but if you are interested, please feel free to request it, or make an appt with me to see our kitchen and see their work first hand: francoisethalacker@gmail.com

I would definitely recommend working with Solid Kitchen & Bath (and have to friends already)…read more Sirin is very communicative, fair, and her crews are incredibly clean and polite when they work. We absolutely love our kitchen!