Upon looking for a decent, clean and honest mechanic for a state inspection, I was cautious to visit a newly opened shop with 1 star; however, I took a shot. The guy was great. The shop was clean and they honored a coupon they provided after messaging them for the costs. Not only was I in and out of there, the experience itself was quick, painless, and honest. I will definitely return for future car work and recommend them too! Happy driving! read more

The manager admitted fault to my car breaking down, not tightening the oil filter, and ruining my engine to myself and two police officers. Then the next day said it was fine, and won't take responsibility. He refuses to give me the owners name and Insurance information. A third-party mechanic confirmed the damage and I had to get it towed to my apartment where it has been sitting completely dead. This is a business? read more

Valvoline Express Care - My car being towed from valvoline Expresscare of Dallas on Mockingbird after the manager, Forest, told me it was fine. - Auto Repair Near Me - DALLAS, Texas

Brought my truck in for an oil change and their service advisor recommended a rear differential service. Not even 2000 miles afterwards, my bearings are completely cooked due to them over filling AND putting in the wrong fluid. After numerous attempts to contact them, none of the employees will give me the owners contact info and are telling me to wait for him to reach out to me, which isn't happening. I've emailed the email address that was provided to me and have followed up numerous times and to no avail, the owner has not reached out to me. Moe, answer me before I file a small claims report and take you to court. I have documentation of everything. read more

Valvoline Express Care - Grind up bearing particles - Auto Repair Near Me - DALLAS, Texas

See all

Some good guys working in here. Had me in and out quick, had good energy. The place was clean. Had some NCAA basketball playing.

Went here for the first time with Groupon and my experience was fine. Colton helped me and I was happy with his customer service. My only grudge was when they charged tax and disposable fees on top of what I already paid to Groupon at the end. I went back and looked at their Groupon deal and there was no mention of paying tax and disposable fees at the shop. They should update their Groupon deal by being clear on what customer will be responsible and paying at the store regardless. Transparent pricing for consumer is important in business and it should not be hidden from the customers to avoid any confusion and dissatisfaction at the end. read more

In late July 2025, I visited Valvoline Express Care for a check engine light on my 2013 Dodge Challenger. After paying over $700 for repairs, the light remained on. The technician, Saul, told me to drive the vehicle for 50 miles and return if the issue persisted. After more than a week and over 50 miles, the light was still on. I returned on August 9th and spoke with the service manager, Colton. I left the vehicle for further inspection. When I picked it up, I noticed fresh damage to my driver-side door. I immediately informed Colton, who inspected the damage, took photos, and said he would investigate. Later, he told me they had reviewed the footage, confirmed when the damage occurred, and that a technician had attempted to fix it with pliers, making it worse. He assured me the repair would be handled at no cost and mentioned they worked with a body shop in Lewisville. I asked for written confirmation, and he agreed to email it. On October 7th, I followed up, and he again agreed to send the email. On November 6th, I returned and learned Colton no longer worked there. The new manager--whose name I unfortunately cannot recall at this time--reviewed the damage, said he would speak with the owner, and also referenced the Lewisville body shop. On December 5th, I called again, and he stated he was still working on scheduling repairs and would call me back. As of today, I have received no follow-up and no resolution. I have since filed a complaint with the BBB, only to find that this location is not accredited or recommended, and that previous complaints have gone unanswered. At this point, I am no longer confident that the issue will be resolved, which is unfortunate, as I had been a loyal customer for the past five years. read more

I came for an oil change and they really went above and beyond for me. Everyone was kind and courteous. They let me know about some issues and the fix but I didn't feel pressured. They even fixed a panel on my car without me asking or asking for any payment. Great experience. read more

Went in to get or check the status on my money return for the work they didn't do Colton got mad I realized or found out he had scammed me he moved my car without my permission and told me to leave and then he said he would park it in the road most likely going to have to sue to get my money read more

Do not go to this place for an inspection. COMPLETE SCAM. The manager tried to charge me $220 for new steering wheel fluid. Went to another place and they quoted me $5 for the exact same service. They also told me I needed new brakes to pass my inspection which I have been told other wise that is not true. Quoted me $1500 for the brakes. Bullshit!!!! Classic example of greedy car service shops taking advantage of people. DO NOT GO HERE!!!!!!!!!!!!!!! read more

Valvoline Express Care - The estimate they gave me for work to pass an inspection. Insane!! - Auto Repair Near Me - DALLAS, Texas

I went in for an oil change and only an oil change. After two hours of waiting (I was one of the first people here after opening so I didn't have to wait on other cars) they called me out to tell me I needed new spark plugs, a new ignition coil, transmission service and coolant service. They literally took the spark plugs out to show me. While I appreciate being told what I can fix I didn't appreciate them doing this to my car when I only wanted an oil change and nothing else. I asked them if I could wait a few more days to handle the suggested repairs and they said yes of course. They very quickly put my car back together and when I went out to my car the hood wasn't even closed all the way and they didn't reset my oil life status, so I had to figure it out myself. Within ten minutes of me driving away my check engine light started flashing and my car started lurching. My car was working great when I pulled in and it just seems really fishy to me that it stopped working as soon as I drove away after they took things out that they weren't supposed to. Because of this I was unable to drive to Houston for a wedding later that day and had to buy a very expensive plane ticket 3 hours before departure. I'm an extremely forgiving person, but this really ruined my day and now I still have to go get my car fixed elsewhere because I don't trust them here. read more

I have a Toyota Corolla, i went there for an oil change, they told me that my break pads needed replacing.They told me that i was at a 3 out of 8.I went to Toyota after wards and had them inspect the pads, they told me that i was at an 8. This is a violation of consumer protection laws like the Deceptive Trade Practices Act (DTPA) in Texas.AVOID THIS PLACE at all cost......I should have read past reviews. read more

Stopped by for service on my son's vehicle and Colton assisted us with prompt and professional service that was second time none . He was very helpful and nice had great knowledge of what we needed and took care of my son's vehicle in a timely manner. Did an outstanding job . I would recommend his service to anyone for great customers service well done thanks to Colton. Calvin read more

Rico is great! He's very organized and very knowledgeable about car repairs. He and his team did an amazing job on my BMW. They immediately diagnosed the issues with my car and went right to work on it. Rico, the manager, was very upfront and honest with me about the repairs, which is imperative. Definitely recommend their services and will be using them again! Thanks guys! read more

Rico was so informative, quick, and helpful!! Highly recommend these guys to help you fix up any problem you have with your car!

Came in for bike state inspection - was easy to make an appointment over phone/online - and they were really quick, friendly and a great group of people. Will be making this my new go to spot for inspections! read more

Requested oil change. Promised $55. Leave and see he left me with $87 charge. Quality not even good. BAD QUALITY. Left me with an oil leak and charged me for fees on paper that weren't even included WITHOUT TELLING ME BEFOREHAND. Not worth it. DONT GO HERE SAVE YOUR TIME read more

Everything went well Jordan made informed on everything that I needed for my car. All I needed was oil

Upon arrival, Rico didn't greet me or anything, just hastily told md to to pull my car to the back, which threw me off since I was already parked at the back. I informed him it was my first time there and wanted to ask one question. To which he responded, our mecanos are busy with customer car's right now. I was, in shock, he didn't even took the time to ask me if my question was related to a mechanical problem, which it wasn't. Then he told he was busy taking care of other clients, but everyone was sitting down and I was the only one standing at the counter. Clearly, he didn't want to help me. I ask me question anyway and he answered (I knows he could.) then, with an attitude gave the registration sheet told me yo fill it out and to have a seat. I couldn't happen to notice, there were two European descents and man did some ass kidding yo the white girls that had UT Southwestern scrubs. Obviously races, but he's Latino. Definitely hating on his own culture. He even complimented one of the girls last name and she told him it was polish and he was all impress. Poor thing. I feel sorry for him, drooling over the white girls; who can care less about him read more

Great, reliable service. Ahmed is an excellent mechanic and very accommodating. 6 stars

I only left one star because I had to. I want to save as many people as I can from risking their vehicle being ruined by the incompetent people who manage and own this location. I've given Valvoline Express on Mockingbird Lane more time than I should have to remedy their mistakes so this review is honestly way overdue. I took my Lexus in to get an oil change at this location. I bought a more expensive oil change because I usually go to Lexus...I wanted to make sure my car received the best they had to offer since I wasn't able to get in at Lexus that day and was in a rush to work. As part of the oil change package, Valvoline express also checks the fluids under the hood, mostly to try to upsell from just an oil change. The mechanic who checked my fluids left my radiator coolant cap loose. This caused all of my coolant to leak out, leading to the demise of my engine. My car was in perfect running condition prior to this and I keep up with regular maintenance. The owner has been avoidant and unprofessional. Every time I've spoken with an associate, they've told me he's relayed that he's out of town, out of the country, etc. The excuses are endless. They've been through multiple managers and associates since the beginning of me trying to get this remedied, but each one I've spoken to has been extremely unhelpful and unprofessional. Your vehicle is such an and important and expensive investment. You don't want to risk janky work being done and them trying to make you foot the bill if something goes wrong. Save yourself and take your car to a more prominent shop or dealership. read more

Express Care is directly across the street from Love Field, easy to access, and wide openly available. The technicians are very nice, and don't harass with needless upsells and gimmicks. They also offer a discount for veterans! read more

Valvoline Express Care - Sign - Auto Repair Near Me - DALLAS, Texas

See all

The management and staffed in the entire place where I completely professional. They told me about legitimate replacement concerns I negated to address for far too long. I compare prices as I was in the lobby and they were far less than the competitors. I am grateful for coming here and I really appreciate the manager whom walked me through the details and technical reasons. Rocky, Ruben, & Ahmed were beyond helpful! I'll be back!! read more

Great experience! Fast, affordable, reliable, and friendly! I am definitely going to recommend this to my friends and family's

Asked for full synthetic 5w30. They put in 520 and installed a part I didn't ask for. Asked her at the end if they put in the correct oil, she said yes. Mentioned they were under staffed--maybe you make mistakes sometimes--regardless, I was over-charged along with products that weren't requested. Recommend going to a normal Valvoline and not these express franchises. read more

If there was anything lower than one star they'd get it customer service was horrible and my car broke down less than 20 minutes of leaving. DO NOT TAKE YOUR CAR HERE read more

I had time to kill while waiting to pick up a friend at Love Field airport and decided to get an oil change. They wanted $70 for a simple oil change. I asked " why so expensive? They said it was more expensive because I have high mileage.. what a rip off! No thanks! Ill get it done elsewhere for a lot less. read more

The guys are super nice and provide reliable service. I'll be taking my car here every time!

Great Service!!! First place that has taken time to walk me out to my car and explain what's going on step by step. Very friendly and informative. Lobby/bathroom is clean and comfortable. read more

Valvoline Express Care - Lobby/bathroom - Auto Repair Near Me - DALLAS, Texas

See all

Friendly staff, everything was done quickly and no pressure to purchase other things.

I had a great experience at this shop. Got recommended by a friend. They gave me a great deal and knew what they were doing. Thank you Express Care! read more

clean shop great employees will return for all future services thank you to the guys for showing my what is recommended! Was there for no more than 15 minutes! read more

They assisted with brake pads, battery, fluids, wiper blades, and power steering. Fast and honest. Nice work guys! And it came with a warranty. Check them out. read more

Robert was great- I went in for an overdue oil change, he showed and explained why my oil was a darker color than normal, and recommended an engine flush (but didn't pressure me to get it done today). All around awesome service and he even recommended a few restaurants for me to try(I just moved to the area). I will definitely be coming back! read more

The guys at the shop were super friendly and very willing to help and assist with my oil change. Super easy and quick. I probably wasn't here for more than 15 minutes! read more

Went to get oil change and inspection. Manager is very pushy. Says you need to replace this and that.

Great service here. I came in needing a new battery & Bob & Tallen were super knowledgeable & professional. I was in & out in 5 minutes. Straight to the point & they make you feel comfortable. Will recommend to everyone. read more