Everything went well!!! Roderick and Dee both had outstanding customer service and delivered…read morenothing but a high valued quality experience . The best part is as woman I always worry about getting ran over and services being added that I don't need, and that was quickly thrown out the window. I'll definitely be back!!

This place is always a rock solid five stars out of five stars. The staff is friendly, efficient,…read moreand polite. They don't try to up sell you on other services. They will simple provide you with recommended services and listen for a simple yes or no. This place is thirty minutes from my house but when it is time for an oil change, this place is where I drive for value.

Service is extremely slow as well not allowing you to walk next door to Walgreens for restroom…read more Porta potty on sight is filthy

Hands-down, this is the best and easiest place to get a car inspection. You never even have to get…read moreout of your car. The staff are super friendly. You pull into one of the bays and they do the rest. I was in and out in less than five minutes. Great service!

They are transparent on their pricing, ask you what you want before they do it, are fast and easy…read moreand kind. Best place ever.

Satisfied with service every time . People are friendly and courteous. No high pressure selling…read more Just advise me of what is needed. Been going here for 20 years now. Prices are higher than in the beginning but then what hasn't gotten more expensive!

Absolutely incompetent. I sat there for over 30 minutes, only for the employees to finally tell me…read morethey didn't have the correct oil for my Volkswagen. How is that not the very first thing you check before making someone wait? To make it even worse, they had me turn off my engine while I sat in the brutal Texas heat with no A/C, all for absolutely nothing. They wasted my time, my lunch break, and had the nerve to tell me they couldn't do the service after I'd already been sitting there. This place is completely disorganized. If your staff can't figure out whether you have the oil needed for a customer's car before pulling them into the bay, you have no business advertising quick service. Save yourself the frustration and go somewhere that actually knows what they're doing.

I called ahead to find out what a full synthetic Mobile 1 oil change cost. The lady told me that…read moreit was $89 plus $9 for each additional quart of oil. She sent me a $25 coupon. So, I expected just under $100 all out. When I arrived, I was told that the $89 wasn't full synthetic Mobile 1, and that was $124 plus $13 for the additional quart. But, I had already committed to being there, so go ahead. It needed an air filter, so that was an extra $15 or so. He couldn't figure out how to check the cabin filter, so he just skipped it. At the end of the day, it was $170 after the coupon. When I looked at the invoice, there was a separate $14 charge for the oil filter and a $6 shop fee. When I inquired about why I was charged for the oil filter, he said that it is no longer included at Take 5. In my 30 years of owning cars, the filter is included in the price of the oil change everywhere I have gone. Overall, I should have taken it to a regular shop that charges $120 all in or the $87 that I could've gotten the oil plus better quality filters at AutoZone. I won't return to a company that relies upon scams, hidden fees, and misleading customers.

I'm not sure what's up with all the negative reviews. I've been coming here every year (last 5…read moreyears) for both of our car inspections. The staff have always been super friendly and helpful. I even ask for some extra help like tire pressure checks / refills every now and then. They've always handled all of our issues with care. The staff doesn't ever try upselling me anything and they are always prompt and timely. I've showed up every time without an appointment and they've never turned me away nor have I had to wait very long. I also like that the location is convenient with parking. You can pull around the back or side of the shop and park until you speak with the team. Maurino was the tech I worked with on my most recent visit and he was awesome. Highly recommend this shop and thank you Maurino for taking such great care of us.

First time here, will definitely be coming back. I came thinking I needed 3 different services done…read morebut the mechanic advised me I did not need one of them. A lot of places would have just changed it so I appreciate the honesty. Great service and fast and prices are good vs other places I checked. Highly recommend . A++

Headed to a concert at the Granada and BOOM--we hit a pothole. Classic Dallas. And, of course, we…read moreended up with a flat tire. Firestone just happened to be the closest tire shop, and thankfully, they turned out to be a great find! We called ahead and spoke with a young man who was incredibly nice and told us to ask for him when we arrived. I really wish I could remember his name--it was either Jr., Justin, Jason... or I could be completely wrong. Either way, he was super helpful from the moment we walked in. My girlfriend, of course, didn't want to replace just ONE tire. Nope--she wanted all four. And these aren't exactly normal-sized tires. Her truck is huge, and the tires are MASSIVE, so I was convinced there was no way they'd have four of them in stock. But they did! They looked up several options that would fit and gave us a pretty reasonable price considering the size of the tires. They told us it would take about an hour and a half, so we walked over to Chuy's and grabbed something to eat. The shop closed at 7:00, and they had everything finished right on time. Apparently, we also earned a little bit of fame--the pothole managed to create the biggest hole they've ever recorded in a tire at that store. Thanks, Dallas! Definitely recommend Firestone. Great service, clean lobby, friendly people, fair pricing, and they took excellent care of us when an unexpected flat could have completely ruined our concert plans.

Really disappointing experience with Firestone. I left feeling overcharged and like I had to…read morequestion every recommendation and fee I was given. I initially brought my car in because my check engine light kept coming on and I was also having an issue with my AC. They told me the battery was the problem and assured me replacing it would address the warning light. I agreed to have it replaced for the convenience of getting it done that day, even though the total was around $355 for the battery service. My check engine light came back on the very next day. They also tried to charge me an additional corrosion cleaning fee during the battery replacement. I questioned the charge and asked for it to be removed because I knew there was no damaged wiring or additional repair involved--it was corrosion around the battery terminals being cleaned during the battery replacement. The charge felt like an unnecessary add-on, and the interaction left me wondering whether they assumed I wouldn't question it because I'm a woman. I know enough about cars to know when something doesn't make sense, which is why I pushed back and had the charge removed. The AC situation was even more frustrating. From the beginning, I specifically told them I suspected there could be a leak. About five hours after dropping my car off, someone called and told me they had tested the system, there was no leak, and it simply needed refrigerant. I asked multiple times to confirm there was no leak because I made it very clear that I did not want to pay to refill the system if it was leaking. Only after being assured there was no leak did I authorize them to fill it. Then, shortly before closing, I received another call saying they had to keep my car because there actually WAS a leak. When I explained the earlier conversation, I was told they had no idea who had spoken to me. They still wanted to charge me per ounce for the refrigerant I had only authorized because I had repeatedly been assured there was no leak. Between the attempted additional charge, conflicting information about my AC, lack of accountability for who gave me that information, and my check engine light returning the day after I was assured the battery was the issue, I completely lost confidence in the service and pricing here. The one positive part of my experience was the mechanic I ultimately spoke with. He was kind, straightforward, and honest about what was actually going on, and I genuinely appreciated that. Unfortunately, the overall experience left me feeling taken advantage of, and I will not be returning.

Walter the manager at this location cares about his customers and will do whatever he can to treat…read moreyou right. He took the time to listen to me and my concerns. This was my sons first time getting work done his car and Walter treated him great. They made a customer for life.

S MacArthur location was super to work with for my front end alignment - fair price, great staff,…read morequick in and out. would highly recommend this shop.

Johnathan and Robbie were great! So helpful and nice! Highly recommend I left a satisfied customer !read more

I was disappointed with my experience here. I came in for what should have been a simple oil…read morechange, but I felt like I was being charged for services and items that weren't necessary. I was specifically charged separately for an oil filter, which was surprising because at many other places, the oil filter is included as part of the standard oil change service. I understand that businesses have different pricing structures, but the additional charges should be clearly explained upfront, especially when they are for something customers may reasonably expect to be included. I also felt like there was an attempt to upsell me on things I didn't need. I would recommend asking for a detailed breakdown of everything you're being charged for before agreeing to the service. Unfortunately, based on my experience, I won't be returning.

I trust this place! John was helpful and honest. I moved to the other side of town but I plan on…read moremaking the longer drive here in the future if I have any more car troubles because I trust this crew.

I was awaiting diagnostics on my car for about 2 hours with an appointment at 10:30am. They…read morementioned they were backed up. Upon completion I was told my car battery needed to be replaced with that and labor costing ~$340 to be done. I decided to go to autozone after to test my battery and it came back at 100% functioning as well as the alternator which I was told was unable to fully be checked till the battery situation was resolved. I am disappointed in the service and had to pay ~40 to be told the above when come to find out it is working fine. I went in alone as a woman and I am not sure if this was taken advantage of but this is not right. I would not recommend this place after this experience.

The staff was very friendly and respectful! Which I appreciate as a woman :) Price was said upfrontread more

I've exclusively used Ross Auto & Tire since I moved to Dallas over 10 years ago, and they've…read moreworked on two different vehicles of mine (350Z & BMW X3) as well as my wife's car. They have taken care of everything from regular maintenance items like brakes, oil changes, state inspections, and tire work, to more indepth issues that needed full diagnostics and repairs. After dozens of transactions, I've had nothing but amazing experiences. Easily the best value in town, and customer service so good that I've come back all these years.