I was awaiting diagnostics on my car for about 2 hours with an appointment at 10:30am. They mentioned they were backed up. Upon completion I was told my car battery needed to be replaced with that and labor costing ~$340 to be done. I decided to go to autozone after to test my battery and it came back at 100% functioning as well as the alternator which I was told was unable to fully be checked till the battery situation was resolved. I am disappointed in the service and had to pay ~40 to be told the above when come to find out it is working fine. I went in alone as a woman and I am not sure if this was taken advantage of but this is not right. I would not recommend this place after this experience. read more

Pep Boys - Autozone confirmation of my battery and alternator functioning properly. - Auto Repair Near Me - Dallas, Texas

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John at Pep Boys on N. Central was very helpful. He went out of his way when I only needed a brake light changed. He made sure everything was done correctly the first time. I will be going back for future service needs. read more

This Pep Boy place in Greenville is a Scam never go to this location. The technician ceasar. Went to get Tire Rotation and wheel balancing. Got a text message stating that my oil pan and plug was damage when we just had our oil changed at a different locationThey didnt complete any work and we left our vehicle for a whole day. When we got it back nothing was completed. Never go this location they will scam you for service thats not needed. What a total dissapointment. Scam mechanics. read more

Pep Boys - Text from techinician. - Auto Repair Near Me - Dallas, Texas

Shout-out to Lou and the Tech Team at Pep Boys - Northeast Highway, Dallas, TX I want to give a long-overdue shout-out to Lou at Pep Boys in Dallas on Northeast Highway. Lou is top-tier professional -- always patient, respectful, and incredibly kind. He worked with me on pricing, got me in and out just like he said he would, and honored every word he gave me. That means everything when you're maintaining an older vehicle. Lou has been taking care of me for years, and I've never really said this out loud: I truly appreciate you, Lou. You and your tech team are honest, dependable, and skilled. From start to finish, you made me feel seen and taken care of. If you're in Dallas and your vehicle needs work, this is where you go. Thank you, Lou -- you're the real deal. read more

I called and made an appointment for the AC, when I showed up they said the technician wasn't there and I'd have to come back tomorrow. I won't be coming back, period. read more

Pulled in for a flat tire patch, and assistant manager Chris was great. Got us in and out quickly, and gave us great customer service.

Made an appointment for 1030, was on time. When I got here an older lady was waiting to get her tire looked at. At approximately 1045 a gentlemen came in said he had a 1030 appointment. Within minutes he was serviced, tires looked at and time quoted for job finished. Over the next hour I waited to even have my car talked about and looked over. Three different men had came in and had times quoted. Including a gentleman who also came in for an air conditioner issue like mine. Additionally older lady still hadn't been fully helped with her tire. Eventually the same mechanic who helped the gentleman 45 minutes prior started to help her and quoted her an additional 2 hour wait for a tire. While my reality may not be fact seemed they liked to service the men first. I ended up leaving and going somewhere. Once again I can be wrong by perception is reality. Women go somewhere else. read more

Got my tires done in a timely manner. The manager was helpful. Price was fair. I would recommend this place.

Terrible customer service. Have been a loyal customer for 15+ years. I went to the pep boys on northwest highway instead and they couldn't have been more accommodating read more

This Pep Boys location provided great service, staff very friendly and goes above and beyond! Give this location a try as this is one of the best locations! read more

John & his team were very efficient in assessing my brakes & rotors, & promptly installing new ones. They provided a quote & reminded me to check for online coupons. I was happily surprised to see they completed a vehicle inspection report of any issues I may need to address in the future! Super nice guys and I will definitely come back to them for future automotive repairs! read more

Wish I could rate a "0"! 4329 Lemmon Ave Dallas location. I am still here and have been since noon when my car was towed here to have a tire replaced. I called twice before the tow to be sure the tire size was at the store and was told yes both times. when I arrived I asked again if they would make sure it was here. three hours latter, mind you with no communication I was told they did not have the tire here and it would be tomorrow before they could get it. I asked why I was told it was here they said it was "in stock" at another store so they are told they have to say they have it. I asked them to be towed to that store, the manager Rick called for a tow then cancelled it saying he would drive to the other location to get it. it is now 6:30Pm I have been here all day and I am still waiting. no communication again. when I asked for his supervisors name I was told he could not give that info out, no worries found them on LinkedIn and will contact them as well. NEVER COME HERE! All customers waiting to pick up their vehicles all are experiencing the same issues, time, communication, lies. so it's not just me. Dont waste your time or money here. They close at 7pm so I will be waiting to see what their excuse will be next. The new tire was punctuated when they tried to install. Now they will be putting on a tire that is the wrong size! Can you say dangerous? God help me read more

It is extremely close to my condo. I want to use them. But I went three times for a quote they are constantly twice as much as the other two locations. I went to get quotes. They have technical equipment. But it can only tell bad spark plug. Not which one like the other two locations. It feels like they only want to charge you money the most they can. I get it they are a for profit company. But I want to use them so bad. But will not go back it appears. They charge $110.00. To tell you there is something wrong but not sure what is what pisses me off. $110.00. Just to tell me something is wrong. I knew that when I drove in. No kidding read more

Marquis was so friendly, helpful and knowledgeable! He helped me with a rental car tire issue. I would recommend.

I was so happy to find someone who could help me put my rearview mirror back up when it came unglued a few months ago. Everywhere I went to get it glued back, they would tell me, "Oh we don't do that kind of thing." I even went to an auto parts store, purchased the special glue made for this purpose, attempted to reglue it myself with No luck whatsoever. The mechanic Misa was outstanding and very professional. John in the office was equally good. THANK YOU guys so very much. ~:) read more

I went to this Pep boys location a couple weeks ago to get my brakes checked. They came back and told me I needed new brakes and new rotors, and told me it would be over $1100... I left and got my brakes looked at by a family friend who is a mechanic and both my brakes and rotors are completely fine. Not only that but when I told them I didn't want to proceed with the service at pep boys, they didn't even have my car jacked up or any of the tires off. So how would they have known I needed either brakes or rotors? It seems like they're just trying to take advantage of woman or people in general who aren't knowledgeable of cars. I would steer clear of this company, as they are apparently known for this behavior. read more

I previously had good experiences with ordering and installing tires for my partners car at this store. This time I had to order my tires online because they couldn't get them and make an appointment with the store for installation. I get there early for my appointment and it will be 2-3 hours to get to my installation. Why bother making an appointment if they don't honor it? UPDATE: I guess I got lucky. It took about an hour to move my car in. Though it still took 45 minutes to install two tires, so almost 2 hours total. read more

I had a flat tire few days ago and I took my vehicle to Pep Boys at Spring Creek Pkwy in Plano, TX. After spending almost 2 hours with the vehicle, they told me that the flat was not fixable and recommended me to change the tires. I have heard about Pep Boys for their "price gouging" practices but got to experience it first hand. I took my vehicle to Discount Tires who fixed the flat for free for "0" dollars. Never going back to Pep Boys. Discount Tires - You earned a new customer. read more

Great customer service and excellent work done... answered all my questions that I had with my vehicle.... if you need car maintenance service in the Dallas area this is the place to go! John was more than helpful... he went above and beyond. read more

Had brake troubles yesterday so had to bring it in ASAP. They assessed quickly while I was at work and told me exactly what needed to be done without adding or asking about a bunch else. Came to pick up my car after work and Mitch may quite possibly be one of the nicest mechanics I've ever me. Honestly appreciate them for the experience because I was stressing out since this came out of nowhere. read more

I recently went here to get an oil change and had such a lovely experience. From the moment I walked in, I was greeted with warm smiles. The oil change took little to no time and they did not try to encourage me to get services that I didn't need for my car. I could tell that the people working in this shop were honest people who loved their jobs. I will definitely be back--specifically to this location. And the bright side? They do teacher discounts! read more

I called several different tire stores after having a flat and being stranded at on the highway. I ended up at Pep Boys because Octavio was so helpful via the phone. Once at the shop, he explained everything that may need to be fixed and provided great costumer service. I will go back just because of his costumer service. read more

Helped me with my tires! This weather has affected my tires, and this auto repair shop helped me very quickly. Very thankful.

Octavio, Ray, & Edwin pulled off the impossible, at the end of what I could tell was a very long day, 30 Minutes before closing. They did it because they knew how important it was to my son to have his car running, so he could make it to work without bumming another ride from his Mom and Dad. The night before we dropped it off at PepBoys on N Central Expressway, someone had stolen my son's gas cap just before a typical Texas flood, rained down upon his car, filling the Gas Tank with water (which by the way sinks to the bottom of a gas tank, and renders the engine inoperable). These Tres Amigos dropped & drained the tank, pulled the moisture from the fuel lines & rails, and even hoofed it to the Gas Station an brought back Gas on their own dime. They committed to staying late that night, to get it running, and wouldn't give up till it roared to life. We all cheered when it happened! Thank you, Octavio, Ray, & Edwin, you are a true asset and I hope that PepBoys is celebrating your commitment to excellence too. read more

Pep Boys - Water in Gas Tank Jag XJ8 Revived at PepBoys by Octavio, Ray & Edwin. Many THX. - Auto Repair Near Me - Dallas, Texas

This location came through for me on a Sunday and allowed us to continue our road trip! The pricing was reasonable, work well done, and they even stayed a little late to make sure I was able to get my car back on Sunday. I had a great experience and would use them again! read more

Excellent service. We scheduled an appointment to have our filters changed. Mitchell took care of us in less 5 minutes . We will definitely be coming back. Mitch is friendly and efficient read more

Thank You Thank you Thank You MITCH LOW tire pressure light was on I pulled up and MITCH was right on it. what an AMAZING experience and now back on the road all thanks to MITCH read more

I went to this Pep Boys location yesterday because my low tire pressure light on my dashboard wouldn't turn off. Within 30 minutes, the guy at Pep Boys told me he just pushed a button underneath the steering column that turned the sensor off. Problem solved, and he wouldn't let me pay him for it because it was such a quick fix. In addition to the staff's friendliness and honesty, the store is clean and comfortable - highly recommend. read more

I have never written a review before. It just is not something that I do, but in this case, I felt compelled to do so. I went in for an easy fix. In the past, I had taken my car to a local competitor, and I now know that I have spent thousands of unneeded dollars with the competitor. I was clearly taken advantage of for my lack of knowledge with the competitor. At this location of Pep Boys, my car was finished within thirty minutes, and I merely had a bill of $14.00. I am pretty sure if I had taken it to the competitor, I would have ended up with a bill of several hundred dollars, if not more. I will now be using this Pep Boys for my vehicle needs. I highly recommend this location. read more

I got back in town and picked my car up at the airport at 11pm to find a completely flat tire. I put air in it and discovered I had run over a bolt. I took it in this morning to Pep Boys and they got me in right away. I knew I had purchased tires from them in the fall, but I didn't realize that I only bought the front ones. The bolt was in the back. They plugged it and got me on my way with no charge quickly anyhow. Thank you! I definitely recommend them. Great service! read more

Pull in about 30 min early for a 6pm appointment and the gentleman quickly pulls my car in for service. Considering it was a Saturday I figured I was lucky. Then after about 5 min the man comes back and states that he won't be able to rotate the tires since one of them were below recommended thread depth. He said I'd need 4 new tires at that point. I said I'll raincheck for now. I pull out and notice the wheel lock key was missing from the cup holder I placed for him so he doesn't have to wander throughout the vehicle looking for it. I confronted him about it and said he'll ask the other guy who looked at the car. Funny thing is I was watching the guy the whole time and no one else came to the car. Not sure why they would want to steal a $15 wheel lock key, but now I have to call BMW to have them remake it... read more

My wife's trunk would not close. Octavio could have easily given up. He took the trunk cover off, found the missing bolt, and re-installed it. I'll be back! Thanks Octavio! read more

If I could give them 10 stars, I would!!! I had spent a week visiting family out of state; while out of state I had my rear brakes/rotors replaced. I was on my way back home to Fort Worth with a 3-year-old and a one year old in the car. My husband was out of state for work, so I was traveling by myself with my kids. Having been on the road since the day before, we were 50 miles from home when my vehicle started making a scary screeching sound. It soon started feeling like my back wheels were about to fall off on the interstate. I quickly pulled off and found the nearest automotive center, which happened to be Pep Boys. During COVID, I imagine that they were by appointment only, but when I explained that my kids and I were pretty much stranded, they got my car in the shop right away. Eddie was able to see right away that some of the bolts were not secured back when I got my brakes done at a different place. The caliber bolt on the driver rear side actually had fallen out, making the wheel feel unstable. The one on the passenger side was loose as well. Eddie was able to replace the bolt for me and tighten everything back up. He then took my vehicle for a test run to make sure it was safe. When I asked what I owed, they told me "absolutely nothing". I about cried. I was essentially stranded, and a long way from home, and with two small kids. To say there were amazing is still an understatement! Thank you from the bottom of my heart!!! read more

This place is extremely expensive. They quoted me over $500 for 2 pads and 2 rotors. And, of course, they are one of those places that always checks your cabin air filter, regardless of what you brought your car in. I took my car down the street to Ross Auto and Tire Shop instead. The same job was $250.00. read more

I have been to this location multiple times now and I have always been impressed with the staff at the location, the timeliness of service, and their honesty in telling me what needs to be fixed and what doesn't. read more

I've got my car inspected here and now brake change. The staff is friendly, clean waiting room with a Keurig and quick service! They seem like they are honest because I only paid for a safety inspection because my car is still new. They could have done or charged for a full inspection and I would've never known. Brake job was affordable and done in a responsible amount of time. I would definitely recommend this place! read more

I HIGHLY recommend coming here! Mitch is the manager and goes above and beyond. He works the front and also isn't afraid to get on the shop floor to help w the technicians to get you in and out and on your way. I went there yesterday and got a quote on two tires, went back today and got my tires put on in an hour -as promised- while I waited. The tires were a reasonable price also. Definitely my go-to shop in the future. You will not feel ripped off when you leave, which is definitely a perk! read more

Mitch the store manager helped me put during the winter storm, including dropping off my truck. Honest and helpful.

I drove up to Pep Boys with 3 small children in the car and a backseat door that wouldn't close (I had attempted to turn on the child lock manually). Octavio came out and quickly assessed the issue and had it fixed in 3 minutes. He was friendly, knowledgeable, and fast. What a HUGE blessing to know I could make it home SAFELY. I will be back to this business and I will send friends! read more

Had a vehicle inspection appointment scheduled at noon. I came in at 11:45am and was told that the person who will inspect my car will be arriving in 15 minutes. At 12:20pm, I asked the guy in the front desk how much longer till the inspector arrives, he called her and asked me to wait for another 5 minutes which I did. By 12:30 the lady finally arrived, when I told her that I had an appointment at noon and that I've been waiting for 30 minutes, she told me that its a first come first serve basis. What the heck?! What was the whole point of setting up an appointment online then? I told her if that was the case I would have gone to a different place, then she told me that she'll get my information eventhough she hasn't clocked in yet. I was stuck in this dump for another 30 minutes. Great.... I've had my car serviced here before and had never experience this type of crappy service. Never again. For those who are looking to get their vehicles inspected, I would advise you to go somewhere else. The staff here is lazy and crappy. If I could give this place a zero I would. The inspector's name is Brisa G, so watch out. read more