Unfortunately, I've had another disappointing experience at this Oil Stop location. At this point, it seems to be a recurring issue with attention to detail and staff not fully completing the services customers are paying for. I paid around $160 (before coupon) for a full synthetic oil change, and after getting home I noticed that only the tires on the left side of my vehicle had been adjusted. The two tires on the right side were completely missed. My dashboard tire-pressure readings clearly showed the difference. I understand that mistakes happen, but when you are charging customers this much for a service, basic items should not be overlooked which concerns me on a larger items. Customers should not have to go home and double-check whether the work they paid for was actually completed. What makes this more frustrating is that this is not the first issue I've had at this location but I'm all for second chances. For anyone considering coming here, I strongly recommend paying close attention to what you are being charged for and checking your vehicle before leaving to make sure every service you paid for was actually performed. read more

I had a bulb which had burned out on the passenger side. I had bought the part But didn't have the strength to put in the replacement. I called Valvoline and they told me to bring the vehicle in and they would take a look and give me a quote. I was in and out in less than 15 min. Awesome service! I've been there before for smog checks. They handle all automotive repairs. They installed it for $20! Can't beat it! read more

Friendly and efficient employees who got me in and out with a basic oil change at a very fair price. I recommend.

10 out of 10 Highly Recommend! Grateful for good customer service, fast efficient service & nobody pressuring me to change the filter as well read more

They have top notch customer service every time I go. Always different employees but still, TOP NOTCH CUSTOMER SERVICE!! (I sent my review in 3 days ago but to wrong Valvoline, sorry.) George Gabriel and Kenneth Jerome did outstanding work; taking the time to offer services and explaining what they were good for. George would provide present status then recommend the best service. Kenneth worked fast and efficiently while double checking work. Thank you guys for keeping me as your customer!! read more

Honest, friendly, and no nonsense. I was in and out in 25 minutes at most. I will definitely be returning for service.

This is a drive through oil change business. They are fast,thorough, friendly. Have been there many times and never a problem. Tyler and Armondo did outstanding jobs. read more

Quick, friendly and efficient service. I was greeted by a friendly young man and he explained to me the process (price, waiting time, etc) for an oil change. The estimated time was an hour but they finished within 30 minutes. An oil change with full synthetic products cost around $100. They topped off the coolant and checked my tires and cleaned the front and back windows. The waiting area was cool and clean and you can see the work area and keep an eye on their progress. There is a Valvoline shop around the corner that they are not affiliated with. This place has the Valvoline emblem because they use Valvoline products. Make sure you check the address of where you want to get services done. Oil change through a dealership: $130 Oil change through Valvoline: $114 ($10 dollar off with a coupon for first timers) Express Oil: $100 I'll get my oil change done here. read more

I went in to get an oil change and they looked a little busy so I was pleasantly surprised when the car was finished and only about 20 minutes. In addition when I made my payment, they gave me an unexpected discount of seven dollars. read more

This place used to be good, but not anymore. New techs don't know anything. Last time (a month ago) they over filled my Toyota Camry with oil and I had to dump little bit by myself. If they don't know how much oil has to be in the car so why are they doing this business??? Recently I brought my 1992 BMW here. The guy scanned my car and I was in line for 20-25 mins. Then he "checked" my lights on the car and said "perfect", but my a few lights were off. I didn't tell anything. When it was time for serving me three guys couldn't open my hood and I had to open it for them. Then the guy who was "checking" my car opened brakes fluid tank and was gonna put engine oil into it, but I stopped him. After 10 mins he said that they can't serve such cars, because it's bmw. I was like: ok, whatever, I'll go to another place. When I wanted to leave, another guys came to my car and almost broke my hood, because he was pushing to wrong direction. Very disappointed. Will never come back. read more

I usually go to this place because it's fast, but service has gone down quite a bit. Was in the waiting room and I asked if the techs there if they had wifi and he said "not for customers", then the tech comes in to tell me they can't remove the oil filter so they couldn't change my oil. I went to another shop and they got the filter off in 5 mins. Think I'm done coming here, they really don't seem to care about customer service these days read more

My husband went last week and got an oil change and his truck started over heating the same day. He asked if all of his fluids were topped off and they said yes, we'll he had been driving with NO COOLANT. So now we have to repair his truck. I went in and got an oil change and tire rotation, as I was leaving it felt fine. The guy said all of my tires were inflated to 35. Iwoke up this morning to a completely flat tire and the remaining tires on my car all had different pressure amounts. So I am stuck home waiting for roadside to tow me to a tire shop. Smh we have spent over $300 in total on services from this place to only have to pay more for repairs. read more

Do not... I repeat... DO NOT. Under no circumstance are you to step foot in this establishment. It's not worth your time or money. Don't get me wrong the team has great customer service, but that does not outshine their lazy work and poor attention to detail. I had a B1 alert on my Honda Civic (oil change & tire rotation) simple. I was in and out in about 30 mins... sounds great right?? Nope wrong. That was a terrible sign. I went in at 10:30am on a Saturday and there was no line. There were 3 other customers getting serviced, but no line. I'm assuming the rest of Antioch looked past the 4 star rating and read the reviews (which I wish I would've done) smh Long story short: -I got an oil change and tire rotation -Drove a few miles on hwy 4 and heard a weird noise.... (yup. you guessed it) My skid plate was dragging on the ground. It wasn't secured. I'm telling you don't go!! You work too hard to give your money to people too lazy to take their work serious. After reading the reviews I don't even trust them enough to go back and get it fixed. I've had bad experiences at concord and Walnut Creek Honda so off to San Leandro Honda I go. Again... don't go unless you know enough about cars to throughly check their work before you leave.... and if you know that much save yourself the headache and just do it yourself. read more

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Today's service free was amazing and sufficient. Quality was outstanding, they value was market process but since they did it so quick it was worth it! The team today was awesome. Tip your oil changers! read more

First time coming here. Extremely professional staff, if I could give them 10 stars I would. Very neat and clean, Marshall, Monae & Danny were my techs. Looks like a really good work environment for the employees. Keep up the good work guys, definitely coming back!!!!! read more

I met the character maximum for my original post so I'll be continuing my review here. Days later, My vehicle started having hesitation issues again. Obviously the original issue wasn't fixed. Clearly they don't know what the issue is and I wasted $500+ on a part that obviously didn't fix the problem. The last time I was there, Mike told me that if I had an issue again they'd give me a refund for the part. I called and Jeff said they would only consider giving me a refund if they test the vehicle again, which is what they've said twice now and they still haven't resolved the problem and or given me a refund. I've been back and forth too many times for them to keep running "test" just to keep having the same problem and worse issues. I also don't like having to constantly come back considering COVID-19 and the staff doesn't wear any sort of PPE when sitting in my vehicle. I ended up having to purchase a whole new vehicle back in March because what was supposed to be a simple fix, resulted in me not being able to safely drive my vehicle to the store without worrying about it shutting off, let alone driving it to work. Their adjusted "shelter in place" days/hours are inconvenient to essential workers like me because the days that I work conflict with their days and hours. I called Friday, 5/29 and Jeff told me to bring it in next week between Tuesday through Saturday, which doesn't make sense when they are open 5/30. I drive by and they aren't even packed, most of them were just standing around. It seems like they are just trying to avoid me. read more

My experiences with this company is always "job well done". Their customer service is impeccable!!! They explain what services were performed, wait to see if I have any questions. I love it. I may pay more, but it is money well spent. The crew of young men are very professional. I have moved, but will travel for their service. Happy Car, Happy Customer!!! read more

Do not go to this place. They blew my head gasket last Friday with their inexperienced techs. now I have to file the claim because they are saying they did nothing wrong. I've been going to Valvoline for five years with all my other vehicles, but never to the Antioch location! read more

I am having an over heating problem with my Jeep grand Cherokee. They want to charge a $185 diagnostic + what ever it is to fix it. So if they do the work they will still add the $185. This is my last time coming here read more

Great, fast service! Will be back! Checked my tires and washed my windows complimentary. read more

Valvoline Express Care - They let you sit in the car and wait!! - Oil Change Stations Near Me - ANTIOCH, California

Buyer Beware!! My daughter took her Honda to this business this morning for a simple oil change. They talked her into a tire rotation and on her way home she experienced a loud dragging sound underneath her vehicle. When she pulled off the FREEWAY to investigate a large piece of metal was detached from the bottom of the vehicle and dragging the ground. They probably did not tighten something correctly but it was definitely caused by this establishment because she has NEVER experienced anything this dangerous after receiving something as BASIC as an oil change. DO NOT PATRONIZE this business. Now she is sitting on the side of the road and of course they are CLOSED for the day. They have her skid plate dragging the ground and apparently they did it to another customer. read more

This is my first time here and I am absolutely amazed by how good my service was all around. First let me start off by saying it is so hard to find a place that is open on Sundays for servicing. I originally went to Big O (because mom told me to go there) but was turned away due to no appointment. In the search of a good service care, I found this place! I stopped in around 10:30 AM on a Sunday to do an oil change and check the tire pressure on my Honda. There was no wait. From the time he added me into the system to checking out, I only was there for about 30 minutes!! WOW. Plus they vacuum the inside of your car and top off all your liquids and tire pressures - included with the oil change! I am super happy with my visit and will definitely come here now. read more

Valvoline Express Care - Coffee while you wait! - Oil Change Stations Near Me - ANTIOCH, California

I had to wait longer than usual since they only had 3 staffed but Travis was very helpful and stayed positive and with a smile throughout the whole process. When I pulled up there was already 6 cars waiting and he came up as let me know right away about the wait time and how much staff they were equipped with. Very professional and when he finally got to my car he handles everything very professional while training somebody. I give props to Travis and great help!! read more

My first visit to this place was pretty awesome! I was in and out in about 20min, the staff was super friendly, professional and fast. I've been to other places where they really pressure you to buy other services and make you feel that your car will blow up if you don't buy the additional addons. But not this place, they did provide service options but didn't pressure me when I said no. Did a basic oil change and will definitely be back for the next one. Great job you guys and gals! read more

I stop going there one year ago and I wish I would have yelped my experience. I called the owner instead. They kept my car for a week and did not repair my vehicle. Mike thd mechanic told me if I did not like there service go take my car to the dealer. He was so rude. He said he did not know what was wrong with my vehicle after a week and he tried to charge me for the diagnostic test. I talk to Jeff and he did not show any empathy he told me it was like a person having cancer you know you have it but the doctor can't tell you why you have it. At that point I was done, that response did not make sense at all. That is when I called the owner. I took my car to the dealer and they repaired it with no problem along with great customer service. I totally agree with these bad reviews. STAY AWAY FROM VALVOLINE ON HILLCREST read more

So, I've had two completely different experiences between the Valvoline here and the one down the street. This one is far more professional. I just found out that the two are unrelated (different owners), so I think I will be sticking to this one. The one down the street was a bit chaotic. I will write a separate review for that location at some point. read more

I waited a few days to calm down before positing this. I had called a head a week or two ago to set a time to get my front brakes changed out. I spoke to a guy on the phone who was pleasant and agreed not to charge me a tire rotation fee if I got my brakes done through them. That sounded fair and i thought I'd get an oil change also, since i was going to be there anyway. The day I brought it in, I called again to confirm what the guy had told me a week or so prior. Everything was still as he said. I brought it in and the apparent manager refused to not charge me the tire rotation fee even though I had been told that I would not be charged it if I agreed to let them do my brakes. It went back and forth for a few minutes and I asked them to talk to the owner who was on site. The kid at first refused and then disappeared into the shop after I insisted. While waiting, I thought about it and was furious. I'm about to spend several hundred dollars on brakes and an oil change, and they're sweating me over the cost of a rotation? Forget it. I took off. I've net the owner and he seemed squared away. But his management just list my business. I hope they get their act together and start communicating. I hate being nickel and dimed when spending this kind of money. read more

If you're looking for a quick oil change I'd highly suggest coming to Valvoline Express Care. Their customer service is always great & they take care of their clients! Have gone to multiple oil shops and this is hands down the best one & fastest place I been too! Highly recommended for anyone looking for a quick & easy oil change. Will always keep coming back thank you Jeff & your team for always doing great work, very much appreciated. - A Happy Recurring Customer! read more

Awesome service. Super professional, fast and all around good experience. Young man who checked me in was very helpful, courteous and nice! I hope his boss looks up record of who helped me because he really deserves to be recognized as an outstanding worker. read more

Valle Matt Lexi De angelo All amazing workers and made my experience at Valvoline on Hillcrest awesome! Great friendly, efficient staff! I was only there max 30 minutes for an oil change and radiator flush they did my tire pressure and topped off my fluids! They all worked well as a unit and Lexi explained everything they did and recommended other beneficial maintenance to do next time I come in! I will return for my next oil change! Thanks guys! -Desiree read more

Man a manager named Marshall came through and helped me out, so clutch. Appreciate the love y'all!!!

Love this place. Great reliable service every time I go. I tried their competitors down the street and that was a mistake. These guys are great read more

These guys are great! My first stop for maintenance or repairs. They are fast, honest and reasonable. Excellent customer service and a clean, air conditioned waiting room (where you do not have to wait long!) read more

Quick and smooth service thanks to Alex and Christian!! They made my experience better than any other place I've been to and I will definitely be coming back for their help! Give Alex and Christian a raise! read more

Excellent honest friendly service every time I have been. They are great a mechanic was going to charge me $75 to change headlight because they said the battery had to be removed. I went here and the manager changed it for me from behind the tire wheel in 10 minutes and only charged me for the headlight no fees saving me almost $44. Thank you I am glad to be a regular customer at this company and recommend very highly read more

Two stars because they were super nice. However they spend so much time talking amongst each other and end up being so slow. 15 minutes is more like 35-40 minutes. If they worked as much as they talk to each other, the 15 minute window would be accurate. Very frustrating. Talking while working is understandable but stopping what your doing to have a full conversation is very inconvenient and annoying. Won't be coming back here in the future. read more

Terrible I repeat, terrible service. They will try to SCAM you into paying $100 for an oil change. A young Latino employee tried to tell me that my engine would explode if I do not use synthetic LOL. Not to mention, you are not allowed to drive your car through the service, they drive it for you. No thanks I'm not getting out of my car for you just to do an oil change. This place is bad business, they are not even affiliated with Valvoline and when I asked, a young Asian employee told me they just sell valvoline products. I felt so good avoiding this place and you will too. DO NOT GO HERE. read more

So expensive, I came here once and it'll probably be my last. I got an oil change for my 2018 Hyundai Santa Fe and the man told me I'd need synthetic oil. Okay. So I end up paying $90 and some change.. You can just go to walmart and get a synthetic oil change for literally half the price. read more

I have always had a positive experience and treated so nicely! They take great care of my car and are fast, fair and reliable! Won't take my car anywhere else read more

Valvoline Express Care - Oil Change Stations Near Me - ANTIOCH, California

Not to please with this company right now. The sign says 15 minutes and I was in line for over 45 minutes and nobody seemed to care. Than as I was leaving the workers were laughing at me. read more