Full disclosure: The Window Guys gave us a discount for giving them a review but they didn't…read morespecify how many stars we had to give them or what we had to say. Big picture: We saved thousands of dollars over the other estimate by going with TWG. Our windows look great, function well, and seem very effective at keeping out the elements. You'll see some other nitpicks if you read the full review but we only had one major complaint. The installer, Sam, told us on his first visit that he would take down the metal tracks for our plastic storm panels and put them back on when he was done. Then he told my husband during the process that he didn't want to put them back on again because he was concerned about damaging our brick. So now they're scattered all around the yard. Sam's a good guy and I'm sure he had his reasons but a deal's a deal and this leaves a little sour taste in my mouth. Extended dance mix: We got two estimates to replace all the windows on our house. The other was from a family owned company in town with excellent reviews. I'm sure they'd have been great to work with and they do more of the prep and clean-up themselves. Working with TWG, you have to move all your own stuff away from the windows inside and out (like trimming plants away) BUT for us, it was well worth it to do that work ourselves to save about 1/3 the cost of the project. Part of how TWG keeps costs down is by minimizing the sales process. You send them measurements for your windows and sign a contract before you ever meet them or even talk to them, just email. Most other companies will send a sales person out to your house to talk options and take measurements. Sounds like that can be a nightmare hard sell with some of the bigger companies but the sales visit we got from the company we didn't go with was very pleasant. It would have been nice to see samples and touch base with someone from TWG before we made a commitment and it might have scared me off if we hadn't gotten a really positive referral on TWG from a friend. In general, I think there's room for improvement on this part of the process without getting too fancy with it, 15 minutes patiently answering questions on the phone would have gone a long way. Once you've signed a contract with them, Sam comes out and takes the real measurements. This is good because he'll also be the one to do the installation so you know what you're getting. He's a little rough around the edges but he's a real craftsman, respected our house, and seemed very trustworthy. My husband and father who were more present for installation couldn't stop talking about how careful and considerate he is. Because it's one guy rather than a big crew, installation takes longer. In our case three days instead of one but well worth it. Another contrast was that TWG only offered one line of window while the other company had lots of manufacturers to chose from, a bunch of different options, etc. BUT these windows are a really cool design and look great. It's nearly freezing outside as I write this and you have to hold your hand pretty close to the glass to feel any cold air at all coming through. In general, I feel like they've really given our AC a break as compared to the ancient window that came with our nearly 60-year-old house. The jury's still out on how long they'll last but that would have been true regardless of who we'd gone with. I'm a little concerned because I managed to put a teeny tiny dent in one just by leaning something heavy gently against the frame. Nothing to worry about at the moment. Sam noticed some splits in a couple of the sliding panels for our bay window during installation and made that right, ordering replacements including one extra panel just in case. I expect they'll continue to stand behind their work but I'll let you know if they don't.

My whole experience was great. They were recommended by a friend. I didn't have to deal with a…read moremiddle man or sales man. Took a while to get the windows due to Covid. Installation took 2 1/2 days for 16 windows. I could tell a difference immediately upstairs. Very professional.

When I researched Windows back in 2013, I spoke with three companies. In the end, I chose a local…read morePasadena company, AWP located on Spencer. It included an AWP limited lifetime warranty on labor and on glass breakage other than vandalism or acts of God. When I was edging in the backyard, the tool kicked up a stone and hit the window just right to cause it to crack, but not shatter. Fortunately, this company keeps their word. Joe and his assistant came by to replace the window today. Not only were they competitive and pricing, that long on honoring their warranty. I would recommend them to anyone, including my own siblings and children.

If you're looking for new windows, stop scrolling, this is it!…read more After receiving multiple quotes, we decided to move forward with AWP. We were impressed by their honesty, values, and quite frankly, their price tag! Not to mention, the quality of the windows is unparalleled. Philip worked with us from day 1 to ensure our satisfaction. Unlike all the other companies we received quotes from, Philip was willing to truly listen to our needs, remain flexible, answer all of our questions, and most importantly, not try to upsell us. The windows came in within a few weeks and the installation was seamless. The crew was professional and courteous, even working around our toddler's nap time! They finished install same-day and left our home as if they had never been there. Philip even took the time to swing by and ensure the work was being done properly. I would, hands down, work with them again.

Responsive. Reasonable pricing compare to other competitors. Was about to fit us in quickly during…read morethe storm and power outage. Would recommend and use again.

Alex is amazing. We had him come out for a broken window and quote us to replace all of our…read moreoutdated single pane to double. He was able to get our windows ordered and installed without a hitch during Covid19. They look so much better now thanks to him!!

Fabulous company! Updated our home; replaced glass on one window and changed all of the screens…read more Everything was so easy with them. Highly recommend!

Very happy with the service so far! Had a double panel window replaced after it was broken in the…read moremorning. Had to call our builder to see whom supplied that glass since it was under warranty for the materials due to the double panel gas windows. That company then referred us to this company that does repairs and they will continue to honor the warranty for any issues as long as we used them. Called them on their phone and Roxxi was fortunately in the area and able to drop by and measure and luckily they had the items at thier location to create a replacement. The entire window was broken and during summer heat of course, a/c going out but thankfully had some shades to help block some heat getting in and with our window only facing morning sun and not afternoon. Roxxi was able to have technicians come out that evening to replace the window pane and they also cleaned up and removed all the glass/shards/etc which was great!! was not looking forward to cleaning it but happily surprised they had their equipment etc. Was a two man team that came. One worked to remove the window /and replace it (didn't know the window piece could be removed ) and the other one cleaned and removed the danger. They were done in and out. Professional truck, attire, appearance and service. Very happy and fortunate that it was able to be done in a day. I know whom to refer to and will go back for any glass repair/replacement as well. They also are doing my screen replacement as well.

I was very pleased with the service from the first contact for the estimate to the quickness of…read morescheduling the install to the actual install. They were especially helpful when teaching me about using the remote to open and close the blind. I would happily recommend this company to anyone looking for a new install or replacement skylight. Fran W.

I spoke with Brooke: she is a wonderful, intelligent person. It was a pleasure to work with her;…read moreshe is extremely patient, friendly, helpful; and she understood my problem, helped me find a solution and followed-up later. My Solar powered attic fan motor was making noises so I called Innovative Skylights & Attics for help. I'd bought this fan (and 2 others) from them about 20-years ago. I spoke with Brooke about this problem and she had Dan (the guy I bought these fans from 20-years ago) research the problem and get back to me. They got back to me with the price of a new motor within a day or so. Along with that, he gave me detailed instructions for how to change out the fan motor myself. Brooke followed up with me a number of times to see how things were going. Since I'm disabled from the knees down, it took me awhile to get into the attic to check it out. In the end the noise in my fan motor went away and it's been working fine. But at least I know who to call if I find it fails in the future. 20 years and still going strong! Thank you for your great ongoing customer support.

Tim was great to work with from start to finish! Quality windows and professional installation…read more He answered every question, gave fair pricing and did not try to over sell items. I received beautiful windows and a modern high quality door installation I am very pleased and would highly recommend Lewis Windows and Doors.

Tim Lewis and his team perform top quality work. He is consummate professional, responsive,…read morerespectful, honest, and does not try to upsell you, rather Tim does his best to make a recommendation that best fits your needs. I reached out to Tim Lewis via phone call (I don't think the linked website works anymore) to have him quote my parent's house for a full window replacement and a 8' full pane door replacement. Not only did Lewis Windows & Doors come in much cheaper than the other bigger guys, they also quoted us using a superior product. Not only that, the crew that Tim brings along are all professionals and they all work efficiently and safely. There is no sketchy guess work and there are no close calls. Everything is measured twice, maybe even three times, and cut once. The whole house was also cleaned post window install, so the only evidence that any work had been done was the new windows and door, new caulking, and dust free window sills. Tim and his team did such a good job that I still remember install day and interacting with Tim even though we worked with him roughly two years ago. When we quoted with Tim Lewis, he strongly recommended the NT Windows (North Texas Windows) product line along with an Amish made door (I forgot the brand name) and multiple years later, we are still impressed. The windows and new door keep noise and heat out--and Yes the difference is definitely noticeable. Tim uploaded some pictures of my parent's house onto Yelp already, so the "pictures from business owner" are representative of his work. I recently reached out to Tim via text message asking about replacing one of the windows due to a seal failure (the windows we chose use a vacuum seal to insulate against heat and noise) and he responded in a timely manner. Please support local businesses if you can! Tim is a very busy guy these days, so best to quote with him while you can.

Complete, fair priced quote. Delivered what was quoted. Didn't oversell. By far more reasonable in…read moreprice, yet supplying a quality product. Installation was smooth. Showed up as promised. Would use again without hesitation.

By far the worst company I've had the displeasure of dealing with in 25 years of living in Houston…read more Absolutely no communication from the company, phone or email. I needed a window replaced after the seal leaked, which has a lifetime warranty. After no response trying to contact the company, it took a separate call to their sales representative to have someone measure the window. After that, complete ghosting for five weeks. I finally got the sales representative again to contact the owner and again the communication black out started. Eventually I received an email indicating the window would be replaced on a specific day but no time. And once again no further communications...no one showed up to replace the window, no one returned my email or phone calls trying to reschedule. What good is a warranty if they don't honor it. Bottom line customer service in this company is non-existent. If you want to be ignored, disrespected, lied to give them a call they won't disappoint and for that they get five stars.

And now, 4 jobs later, I can safely say that FRS still merits all its stars. The job quality has…read morebeen consistent, and everything has aged well. We've done projects ranging from window replacement to exterior painting to interior tear out and full renovation of kitchen, bath and master suite. Each time, I was left with a quality job I am still smiling about years after completion.

I highly recommend Nita and FRS for any renovation services. Nita visited our home for a bathroom…read moreconsultation and we spent 30 minutes discussing various options. Because we'll be selling our house soon Nita finally recommended just to sell as-is rather than embark on an expensive renovation project. We really appreciated the honesty and her willingness to put the customer first. On top of everything she didn't charge us for any of her consultation time. We are keeping her on our contact list and she'll be the first call for any future renovation projects.