I have been a tenant for many years. My husband was in the "Junque" business and knew the company…read morefrom auctions... Then we needed extra space and rented a shed. Now, he's gone, but I smile each time I go to the shed or pass by on IH35! Rhonda has always taken very his care of us. She calls when I've forgotten to pay a month, and takes care of it instantly with my info. She cares and asks about me and my family. She sends emails to keep me up to date with changes as the city of Georgetown worked on their street entrance (now finished) and assisted and directed me in getting there after all that construction! The grounds are always clean. When I'm hot (or cold) the office has heat and a/c. The bathroom is clean and accessible when the office is open! Definitely consider this unit! I'm all the way over in Leander, but it's worth the short drive for service and price!

We are a non-profit organization and we've been customers of Northwest Storage for over ten years…read more Our operation is slowing down now and we have decided to end our storage lease, but we have thoroughly enjoyed our stay with Northwest and the friendships we have made with Rhonda, Susan and all of their helpful staff through the years. Thank you again NW for keeping our contents safe and secure all these years!

Purchased a patio BBQ smoker, about 15 miles from our house. About 500+ lbs of metal - a bit much…read morefor me and the Hop Queen to rassle with (wrestle seems to high brow for BBQ). Contacted 7-8 moving companies without much success - most places charged a minimum time (2-3hours, 3 employees), which would have been almost as much as we paid for the used smoker, or they wouldn't fool with a single item. That's if they responded at all, half never even bothered. All of Texas Moving called back within the hour, and apologized for not being there to take the call. Casey got the description (and pic), checked with the boss, and had a reasonable fee w/ next day service for the move, all arranged while I was on the phone. I got a call when the truck rolled out, the smoker arrived with no problem, the two workers moved it onto my back yard patio in about 5 minutes. They were all real life savers, they responded with the best quote, got the job done quickly with no drama, and made our end of it super easy!

I have used these folks three times in 2 years to move me. The first two times it was the same guys…read morewho came out and everything was phenomenal. From the communication, to the actual moving, their professionalism, everything. Which is why I immediately called them to move me this last time. However, I don't think I'll be using them again in the future. I called on Tuesday mid afternoon to schedule for the following Saturday. They told me no problem and got it set up for 12:30, Saturday afternoon on the 30th. I tell her I want to move by the hour. She tells me they have a two hour minimum I tell her that's fine, I also have a couch I need moved into the new house from the old house. She says ok, notes it, and tells me it'll be $300. Well I had taken a break to eat lunch on Friday and I get a call from one of the movers telling me he's at my gate to move me. I explained that they were supposed to be there the following day and called the office to make sure they were still coming tomorrow. She said she got her wires crossed and apologized and assured me they'd be there at 12:30 the next day. Around 11:30 on Saturday, one of the movers calls me again and says the client they're currently with has more stuff than they thought so they're going to be about 30 minutes late. No problem, that buys me more time to make sure everything is good to go. 1pm comes and goes and around 1:30 I send a text to check on the status because I haven't heard anything. He tells me they're waiting on this client to pay. 2 pm comes and goes and then so does 2:30. I text again for an update because I haven't heard anything.he's telling me they have to follow this lady to a gas station to get a money order for her to pay. I tell them that I'm not too concerned about it because they're always really good. They finally got to my house at 3pm, 2 1/2 hours late. They were pretty good and fast but I also had everything already in one room for them. They drop off the couch, we go to my storage unit. By this time it's 4:30. They tell me there's a $50 extra stop fee that no one told me about and even though it took them an hour and a half, there's still a two hour minimum. When she called to get payment, I sort of let her know I was pretty annoyed. She apologized and said that she knows it's annoying but it's not their fault they were late. It's not my fault either.Then when the movers were leaving, they wound up hitting the gate of my storage facility. They got out and looked, and then left. The owner of the facility text me about this but saw me leave ahead of them so he didn't blame me. He said he was going to call the company to discuss. So the fact that they were 2 1/2 hours late and tacked on a $50 fee that I didn't know about ahead of time, hit the gate, and all of the other things, I don't know that I'm willing to use them again. Update as of 12/16/24. I called them last week in response to their request to make it right and no one answered the phone. I left a voicemail stating my name, what I was calling about, and my number and no one called back. Unless or until they make some portion of this right, I will continue to leave this review up. What's really sad is the owner of my storage facility asked if I would recommend them to partner with so he would recommend them and they him, etc. I told him that prior to this experience I would have said yes but not after this time.

Two men showed up to move my furniture. They told me they will not charge me more then my estimate…read moreand they did. They did not have and tools to take bed apart I loaned them mine. They dented my refrigerator. They are no longer at SW H K DODGEN LOOP TEMPLE TX I don't know where they went

We paid the $75 dollars for the valuation coverage of our items. We had some items damaged, and the…read moremovers acknowledged that the item was not damaged prior to the move. We were told we would get a call from the company the following day to check in with how the move went, we never received a call. I waited a few days and emailed the main company, stating about some damage that had occurred. I was told my information would be forwarded to the local company and they never called me. The movers themselves were efficient and respectful.

This location closed. The San Antonio office is taking orders and offering delivery now.read more

I arrived at this address and I called becasue it was a closet by designs place. They answered…read moresaid they have moved 4 minutes away. I told them I would be there in 4 minutes, The gentleman said "ok see you then". When I arrived I could not find their suite and so I called and called and called. This was 4 minutes later. No one answered. When I found the unit there was a sign on the door that said OUT FOR LUNCH after I had just told them I would be there in 4 minutes. I drove 30 mins to get to the wrong location and they didn't have the professionalism to wait 4 minutes for me before they went oUt lunch ..after they knew I was coming! I went down the street to Alco and got what I needed. Needless to say I will never give this place my business after that!

YES!!!! This is your moving company!!! Not only do they…read morerock doing a great job, Seth and his team are polite and upbeat! I had been the victim of a bait & switch mover and was forced to pay much much more than their not to exceed estimate. I was not allowed to talk to the owner. Horrible experience. No ghost owner, Seth is with you the entire move and working hard along with his crew. He even reminds them about proper body mechanics to keep them safe. Moving is never fun but Seth and his guys make it as nice as can be. I am going moving back to the Dallas area and hope Seth will be able to make my move for me. You can trust him and belongings were handled with care. Seth is always there to make sure all is well with your move and keeping his crew safe too.

These guys are amazing and easy to work with. They have helped us move in and out of homes 6 times…read more I wouldn't use anyone else. They take great care and pride in what they do.

I completely back everything Alex has said. I'm not sure why you continue to single me out when…read morethis was a move that both Alex and I were involved in together. Whether I paid or he did is irrelevant--we both contributed to this process equally. To clarify a few things: I had my own dollies and equipment, and both Alex and I were moving significantly more items ourselves than your movers were. In fact, I noticed multiple times when I went down to the truck that both movers were just standing inside, not actively working. Several items they did handle--like my paintings that were still sealed in plastic--were wrapped unnecessarily three or four times, wasting time rather than helping the move go more efficiently. Yes, the elevator used was the freight elevator, but even if it hadn't been, both available elevators were equally close to the unit, so the point feels moot. Most importantly, the way you've chosen to handle this as a business owner is honestly shocking. Arguing with customers, deflecting accountability, and lacking basic humility or professionalism--especially when we were among your first clients and you had no reviews at the time--is both disappointing and embarrassing to witness.

Took over 4 hours to move a minimalist 1 bedroom apartment 10 min up the street and charged over…read more$500. Didn't even move the whole apartment- just the large pieces I needed help with. Seems very high for a small living room and a bed... They later sent a receipt with the wrong amount I was charged. Felt like they were constantly running the clock as they took their time with everything: unnecessary over-wrapping of the furniture, claiming to need to disassemble furniture even further after I had already disassembled plenty on my own, and just overall lots of standing around. They dropped off all of the disassembled stuff at the new place and left. (Afraid of what the time would have been if they had helped with reassembly...) EDIT: Owner responded claiming there were no elevators to assist in the move when there in fact WERE operational elevators at both properties that were used by YOU so that was a blatant lie. Nobody else used the elevators during the entire time we hauled stuff to and from the truck... The original apartment was actually right in the middle of the complex so not sure why you're lying again claiming that it was at the end of a hallway...? As for the ridiculous claim about the truck's parking adding more time: the truck was parked at the entrance of the gate... Parking the truck a whopping 20 feet further to be OUTSIDE the gate would not have added "considerable more time" to moving the furniture and would have in fact saved time because you wouldn't have been blocking anyone inside the gate... Disappointed not only with how the move was handled but the lack of respect and lies told in the response. Extremely unprofessional.

Pack & Go Movers helped move a gentleman from his condo to his new assistanted living home. They…read morewrapped his fagile cabinet to ensure it would be safe during the move. They also put together a new in box bed frame in no time, it would have taken us well over an hour to do oursleves. The team was professional, courteous and will most definitely be using them for my future moving needs. 5 Stars!!

Can't say enough about this company. From my first call in to get a quote, to the professionalism…read moreand attention to detail my family witnessed throughout the ENTIRE process (packing, loading, unloading), to ease of payment - these guys are 5 star across the board. I've usually been a DIY'er when it comes to moving but I was in over my head and stressed to the max. These folks put me at ease and made the dreadful a delight. Pack N' Go Movers is our go to moving company here on out no questions asked.