Decent enough place, was using them for about three years. They had a tenant with a rat infestation…read moreand they decided not to let anyone know. After a few months of not accessing my storage I show up and there are rat feces everywhere. I asked the manager if she was aware and she said yes, they had a tenant in the 100's building who brought an infestation with him. The appropriate thing would have been to inform the tenants. I'm sure they are quick to reach out for payments, should be the same when there is an issue on their end. I cleared out and went down the street to Extra Space Storage. Bigger unit for better price and a clean facility.

I typically don't use or need a storage unit but was looking for one for my son. I tried multiple…read morecompanies and the rates were astronomical. I called the Big Red Barn and Mrs. Lisa was so pleasant. I immediately knew after the call I needed to go to the location on in Killeen at 1328 W Stan Schluetar Loop. I was amazed! The office was clean and smelled awesome. The attitude of the ladies was also great. The rates were well within my budget and when Lisa said my rate came with insurance, my jaw dropped. Other companies wanted extra and the rates were already pricey. I feel confident having my son's belongings here and just want to say thank you to Mrs. Lisa for being so kind Cyminthia Rogers

We stored our trailer there when we weren't using it. Their prices are affordable. Covered space…read morewas great. In and out privileges 24hrs secured access. We would use them again in a heartbeat.

I've had my stuff there for a few months now. Wasn't he plan but so far it is what it is…read more The price isn't bad. The place isn't climate controlled and I knew that. The bugs and snakes are gross. But it's by an area that has wildlife. The roads between the units is HORRIBLE! We were not warned and you can't tell by standing in the front looking down. It tore the bottom of our car. They moved us to another until but the road should be fixed. It's not safe. They themselves are super nice people. The one guys knows nothing about the office. I happened to be there on that day. The lady is very knowledgeable and fixed all the stuff that was wrong. Just know the other stuff and be prepared.

WARNING WARNING…read more WARNING I would give Freedom Storage zero stars if I could. My experience here was beyond unacceptable. My storage units -- along with numerous others -- were broken into, and somehow this all happened during the exact period when the cameras "failed." Convenient doesn't even begin to describe it. What makes this even more suspicious is that my units were not located together. Whoever did this knew exactly where to go. They would have needed to know the layout, the unit numbers, and the routes through the facility to avoid detection. This wasn't random. We're told this is a secure facility, but when I went to check on my units, I was able to access them during the time the cameras were supposedly down -- even though the magnetic lock system is supposed to prevent doors from opening when surveillance is offline. So not only did the cameras fail, but the backup security measures failed too. Let's recap: * Cameras were down * No backup footage available * Gate security didn't prevent anything * Magnetic locks didn't work as intended * Personal locks were useless (a locksmith even said they can be picked in seconds) At that point, calling this place "secure" is misleading. When everything fails at the same time, and the thefts appear targeted, it raises serious concerns about how this could happen without inside knowledge. To make matters worse, the system did not prorate my rent after the incident, and the property manager has not responded to employee emails regarding this issue in over 72 hours. And to address the likely response -- yes, you probably won't find me as a current tenant. That's because I moved out within 48 hours of discovering the theft. If you value your belongings, I would strongly reconsider storing them here. If that's how they treat the veterans in this Military community I think they should be put on the Black list for this community.

David and Carlitos moved half of the contents of our house into storage today. They were so…read moreprofessional and took great care with our furniture and other items and also our walls and doorways. They'll be back to take the rest shortly as our defective floors are getting replaced. Thanks for an efficient and friendly service at a reasonable price! Owner Britt was easy to deal with as well. Recommend

This is the best moving company that I have ever used. Britt, the owner, personally came out to…read moregive me a quote. The guys that he employs are the best at what they do. They asked questions and followed all my instructions to the letter. They took excellent care of my things. When they got to my new house to unload, not only did they make sure that every box and piece of furniture was exactly where I wanted it, they didn't leave until they were sure I was satisfied. And, best of all, the final price came in under quote! They do everything from just packing labor to fully moving you across state. I promise that you can't go wrong with this company. They even give you a list of references that you can actually call! If you need to move, call Britt at Bouffard Transfer. You won't regret it.

They made the rental process very easy and simple! The manager and maintenance man seem very…read moreFriendly people and knowledgeable!

I have had a large unit there for over a year. The manager is very nice and he lives on site, right…read morein front of the units. This place has the best security I have seen with a locked gate, and cameras. The units are extremely well-kept, and well lit. I have had no problems and I highly recommend them. My friends, and family referred me to them because they had storage units there in the past. They said they would never go anywhere else for storage needs, and neither will I.

I would not recommend this company to any of my friends!!! Represented as a first responder owned…read morecompany you would figure they would stand behind and honor their service... I used this company for a move and as a result of said move my living room tv was damaged. I contacted their company to place a claim and was sent a letter for intent to file the claim. Since receiving the letter the company representative no longer answers my calls, voicemails, or emails. I've tried following up several times for approximately 2 months since I made the claim with no response. $1400 tv was damaged and I will be seeking legal restitution as this company has refused to honor their service. I would note the moving experience wasn't bad, but if an item is damaged by your movers you should honor your claims for damages!!!

Alex, Blake, and Christian did an excellent job on move day. They were mindful of my 1 year old and…read moremy dog while still being very efficient and taking great care not to bang, drag, or damage our items. They handled my squat rack and cumbersome executive desk with ease and care. Sam who helped us with the quote was patient with our questions and making sure our quote was accurate. We've moved alot and this is the best team I've had by a country mile. Thank you! EDIT: I previously rated 5 stars because the team truly did such a great job on move day, but I need to drop a few stars. The team moved my squat rack and the J Hooks (which hold the bar up on the rack) have gone missing in the move. I'm sure its a simple misplacement or mistake and honestly its not that big of a deal, I've already ordered replacements. I'm dropping the rating because I've called Hero moving everyday and left messages and no one has returned my calls. It is annoying and frustrating to be ignored after I've completed payment. It was a small simple request and it would have meant a lot if they at least checked but instead I'm annoyed.

Very nice storage unit . Very nice people that run it take care of it well have any issues they'll…read moretry to help you resolve .A very good place to rent a unit . I have had several storage units and I wouldn't trade this one in for any others this one is the best. Property manager is on site day and night any problems give them a call . We feel safe in the storage unit day or night .

Michael was helpful and very professional!! glad I got a storage here I was confused on some things…read moreand he was very patient and helpful thanks Michael

Got my storage room quick and for an affordable rate. The gentleman on desk was nice and even…read moreoffered me a cool water or some snacks! Definitely deserving of 5 stars, highly recommend.