Reconsider before you rent from this facility..........
If you are in need of a storage I strongly suggest tht you do not rent from Big Red Barn. My experience with them has been hell. I rented a storage back in Aug 2010. I pay my rent on time each month...No problems. However, in January 2011 i had to get something from my storage and noticed it was infested with rats/mice...I immediately went to the office and she informed me tht she knew there was a rat infestation problem but my question to her was how was i to know. She informed me tht she and her partner tells everyone tht they have a rat problem and to bait their unit, which they sell there in their office. Unfortunately for me she came aboard in Sept 2010 n her partner Nov 2010...I signed my contract Aug 2010...Im upset because if they knew it was an issue they should have sent letters out, made phone calls to inform renters of the problem...Better yet when I came in each month had they had a sign posted I would have know or even at that time just to put a bug in my ear regarding this problem But no they never did.....At that point I could have decided to bait my unit or relocate to another facility...They kept that option from me and now I have to come out of pocket to replace my queen size mattress set, twin size mattress set, drapes, towels, bedding and pillows. The mice/rats ruined it all. The staff in the office told me to call my insurance company which I did...Im with USAA, however, they do not replace damaged items due to insects, mice rats etc...So Im at a lost...I use to have 2 units with Red Barn located off Watercress and never had a problem...they we wonderful...i moved and was in need of another storage and this particular site was closest to me...IT WAS THE WORSE THING I COULD HAVE EVER DONE....What really angers me is how insensitive they were about the whole situation.... read more