Run! Storage facility literally tacked on additional $50 for $21 late fee. Not the storage fee…read morebut late fees. After being with the company for over two years. Customer service agents are rude and unprofessional. Save yourself the time.

From the owner: Big Red Barn Self Storage II offers a variety of self storage units, including climate-controlled…read moreoptions. Visit us in Killeen, TX, and let us help you!

Very poor costumer service. I couldn't make my payment the…read morefirst of the month because I was out of the country and the week I make the payment they did not change the lock back to the one it used to have ( since when you don't make a payment on time they lock you out until you pay) and it completely locked me out when I needed to get in on a weekend, because I needed my stuff for Monday for an Army Training Exercise. Tried calling on Saturday and they said they'd return my call which of course they never did and Sunday they kept me waiting hours and hours saying they'd leave the Manager and 2 maintainers that are supposed to help with this issues a voicemail and I needed to wait for them to reply, which of course they wouldn't because its Sunday. Very poor in response time. The lady on the EMERGENCY telephone line doesn't show the appropriate concern for the costumer. Pretty much got in a whole lot of trouble for not having my equipment with my chain of command because of this company's poor service.

From the owner: Most storage facilities rent storage, moving supplies and often moving trucks. We do most of that…read moreand more. Offering notary, copy and printing services, as well as being a UPS Access point within our community. We strive to offer our customers exceptional customer service and affordable pricing with all of our services.

Very kind staff and extremely helpful. The facility is nice and gated. Easily can have semi or box…read moretruck move in out of spaces with large driving spaces. Definitely will continue service and use for further service as needed.

Quick response and great value. Laura was amazing and friendly while she was helping set up my…read moreneeds.

Excellent in every way I've dealt with Big Red Barn. Well organized admin functions, staff is…read moreprofessional and easy to deal with, fair prices. The only place I go to when I need storage.

Decent enough place, was using them for about three years. They had a tenant with a rat infestation…read moreand they decided not to let anyone know. After a few months of not accessing my storage I show up and there are rat feces everywhere. I asked the manager if she was aware and she said yes, they had a tenant in the 100's building who brought an infestation with him. The appropriate thing would have been to inform the tenants. I'm sure they are quick to reach out for payments, should be the same when there is an issue on their end. I cleared out and went down the street to Extra Space Storage. Bigger unit for better price and a clean facility.

Well maintained and clean storage facility. Good security gate with 24hr access. We kept our RV…read moreparked there, the spots were large, level and a reasonable price. Staff was friendly and helpful. They were adding on last time we were there.

From the owner: Stillhouse Boat & RV Storage takes pride in offering a simple and hassle-free boat & RV storage…read moreexperience for all of our customers in Belton, TX. We make sure our storage bays are clean, secure, and ready to rent. Our storage bays measure 14' x 40' with 14' clearance to make sure we can handle any boat & RV storage need that you may have. Stillhouse Boat & RV Storage also offers online rentals and online bill pay 24/7 to make your experience quick and easy. Feel free to look at our available storage and give us a call if you have any questions or simply rent your storage right on the website. Our brand new units are behind a 360 degree security system, keypad gate entry with 24-hour access. Locally owned and operated, we are committed to your satisfaction. Premises are under surveillance for your peace of mind 24/7!

I cannot say enough about this clean storage facility. Their units are sturdy metal and their…read moredoors close securely. There is one way in and out of the gate. There are U-haul trucks you can rent. MARY is always helpful. They answer all my questions. They let me stay in their tv waiting area with magazines and comfortable chairs, and use their phone when I locked myself out of the car. They checked on me to make sure I was all right, and gave me water to drink. The man who keeps the grounds knows what he is doing. I feel safe there, and the staff makes sure the environment is sanitary. They have a lot of units. I think you'll be very glad you rented from here.

I've used a lot of different storage services during my 18 years in the Army. This has been the…read morebest experience I've ever had by far. Everyone I've dealt with has been extremely friendly, accommodating, and helpful. They clearly explain all of the options available and their prices are very competitive. The property is clean and secure. I'll be using them again when the need arises. I give these great people my highest recommendation.

I looked at several storage facilities in the area before choosing Storage Kings. They were clean…read moreand secure, and the units I chose seemed safe from flooding. The staff was helpful and they also matched the lowest deal I found at another facility. I rented one climate controlled unit and one non-climate controlled unit. I did not have any problems over the 8 months I used the units. I put out insect bait just in case, but I did not see evidence of major insect or rodent issues. There were just a few dead crickets and minor spider webs when I got back. I would be very comfortable renting from them again as long as they still had good deals on their prices.

I can only get so excited about a storage facility, but we were satisfied…read more Left all our stuff in a non-climate-controlled unit for 11-month deployment and it all survived just fine. No problems. Heard plenty of bad storied about other facilities in town, so I'm thankful and satisfied.