The first night/morning they came in to change my moms bed and take her to the bathroom they never…read morecame back to get her in the bathroom even though she pulled the cord )she had to get herself back in the wheelchair and maneuver herself back to the room. Once she got a nurse to come back in and told them the situation they were quick to apologize and say that was unacceptable and it would never happen again. And it never did from then on they were good. She loved the CNA's she had namely George - Bernard and Anna as well she really liked her PT person Robert. The food wasn't the best so she says but she has a pretty picky palette so....

I was transferred from Boswell Hospital, Sun City to FREEDOM PLAZA CARE CENTER for additional…read morehealing and Rehab for a broken Hip. Everyone at the facility was EXCELLENT. My pain and discomfort was addressed by the staff and my stay was pleasant considering what I was at the facility for. My caregivers, Arsinio, Carmen and Molly were EXCELLENT. My case manager kept me advised of my coverage and my rights. At a time in my life, when I needed help the most, this was the right place to be. Thank you all for your dedication and knowledge. Bernadette....

This is the BEST rehabilitation center I've seen yet. The staff is friendly & really care, the…read morefacility is very clean & grounds are beautiful. Physical therapy room is spacious & well equipped. PT/OT staff is pretty good too. Only downside overall is communication. Very hard to get ahold of Nurse's or Dr's or PT via phone. Sometimes I've called 3 times waiting for staff to answer. In person is much better thankfully. The social worker, Leslie Robinson is fabulous though & has helped me tremendously with coordination of care. Front desk is also helpful during the day until you get transferred. Admissions coordinator Liv is also fabulous & very friendly. He picked out the best room for my dad & made the transfer from hospital seamless, arranging ambulance transportation & everything. The food is pretty good too with their dining room very pleasant & bright. Staff is there to help patients every step of the way. They even give patients a Choice of food too which is nice. Overall, this place is great. My only gripe is communication. If your loved one needs rehabilitation, rest assured they're in good hands here.

The care was extremely disappointing. Most concerning was the rough treatment of residents,…read moreincluding instances of hurting patients who were already injured. CNA yelled at patients. Medication often took over an hour to arrive, and staff sometimes mispronounced medication names. The front lobby is nice, but the rest of the place is run-down. This is not the place to send a loved one.

Everything is wonderful. I'm healing. Fantastic. Therapy is intense but it's for my own health…read morereasons. The techniques that are used here are very up-to-date. The programs are Right on point for my needs to get me back to her. I need to be treated more like a family member than you are a patient when you need something. They are right here right away to 10 to my needs. I would recommend this Hospital rehab rehabilitation center to everyone and anyone who needs to heal properly and quickly the day Nurse's night nurses CNA's. Everyone is very very much appreciated by myself and my family so all of you out there they read this and have family members or even yourself that need that extra help. This is a place to come to sincerely yours Nancy Caoili.

My son was recently at Banner rehab West after being hospitalized for 3 weeks. When I read the…read moreamazing reviews I admit I was skeptical. I was wrong! The care he received here was unbelievable. From smiling Victoria at reception to every single nurse, doctor, PCT, therapist and pharmacist the kindness and expertise was unbeatable. I never had to ask for something's twice, actually I never had to ask at all.. they had it all taken care of. I will recommend this place to anyone and everyone who needs it. Thank you so much for your stellar care.

Inconsistent medication distribution, food distribution and overall lack of care of staff. Any type…read moreof follow up on any issue(s) takes multiple follow up requirements. Lack of awareness and listening skillsets are highly nefarious.

This facility not good at all. My aunt was there for about a week and a half. Totally Horrible. Oh…read moremy gosh the staff helpers were SO RUDE when you had to ask for help or questions. Staff was OK. They also messed up all of her medications that they were giving her. Inconsistent distrubution. If they don't like helping people, why in the world would they get a job there?? BEWARE!!! I DO NOT RECOMMEND THIS FACILITY AT ALL!!!

Not a 5 star Facility. Significant physical Plant issues…read moreand layout. Lost the Heart of a non profit. Poor management at the top nearly bankrupted the whole community.

Quality of care. Response to needs when having a medical crisis is lacking. The so-called food is…read moredisgusting and not safe for human consumption in my opinion. And I don't feel safe at night. Some of the employees are very frightening.

Recently, our 86-year old mother was a patient at this facility for 3-weeks. She had no idea that…read moreshe would be checking into a rehab after having shoulder surgery. To say that she did not want to be there is an understatement. The day we checked our mother in we met with many of the team members who would be in charge of our mother. They were all very nice. The facility itself was nice on the inside and outside. There is one team member that I would especially like to thank. His name is Joshua, and he is the Patient Advocate. He met with my siblings and myself along with our mother, the day she was checked in. During the meeting, he was very attentive to my mother which helped make her feel at ease. He listened to every concern we had for our mother. He took notes and followed through with all of the details and concerns that were discussed. Joshua is amazing at his job! He is professional and has a perfect personality to be an advocate. He is patient, understanding, kind, efficient, and very helpful. One day after a really hard physical therapy appointment, no staff members were able to help my mother be put back in her bed. She was miserable while she waited 15 minutes in a wheelchair. I text messaged Joshua and he was there within 5 minutes. I don't believe this is part of his job description. That is how helpful he is. He sweetly helped her back to her bed (they had to use a hoya to lift her in and out of bed). Next, he helped make sure she was clean and comfortable. This meant a lot to us as we watched him truly care for our mother. This is just one example of his kindness. Joshua was truly a life saver when our mother was there. If we could rate Joshua alone, he would receive 5 stars. He truly was wonderful. The problem we had was that the nurses and aides were understaffed. Our mother was fortunate because we were able to take turns to stay with her. The week I stayed with her, hours would pass with no nurse or aide to check on her. Even when the nurse call light was on, it would take at least an hour for someone to come into her room. One morning she was throwing up for over an hour. The aide was made aware of it. She said she would let the nurse know. No one ever came in that day to address the problem. There were other problems as well. It is our belief, that more nurses and staff need to be hired, if they want their patients to receive better care.

Rehab is a commitment from both the patient and their family…read more The Center at Arrowhead is a beautiful facility, private rooms and baths, their staff,is committed to the care needed for your family members. You are part of a successful outcome, bringing good foods, company, and sunshine is key. Food here can be iffy unfortunately but you can call for something else. I recommend this facility, please stay on top of the physical therapy your person is receiving and encourage them to continue when they get back to their room. Thank you Belinda for helping our transition home easily, your support was truly appreciated.

Nice enough place. My mom and dad just moved in. We were warmly greeted first day by about 95% of…read morethe residents we passed by. Dinner was excellent. A major landscaping upgrade is underway, and a major café upgrade is underway. Overall nice interior. All staff were very friendly.

My Dad spent 5 days here at the skilled facility for respite. He did not enjoy the experience,…read morehowever I can understand that and want to give a fair review. My biggest issue, NO ONE and I do mean NEVER EVER does the skilled facility actually answer the phone, so there is no way to call and check in on your loved one if they aren't capable of answering/ calling you. Second biggest issue was medications, I was not told to bring the meds from home (I place that error on the hospice) but after he was there they requested the meds, so I drove there after work with the meds. The nurse on only took 2 or 3 stating they received the rest delivered from the pharmacy. I good, right? Wrong. The night shift nurse in day 3 calls me (Bless her) and says, hey did you know we only have some of his meds? I drive over and bring his meds again. When they sent him home, didn't send all the meds home, lol had to drive over to pick up and 2 of the med bottles were lost forever. At this point i want to mention it's a 45 min drive from my home one way, blah. He did have a fall at the facility, while using the restroom alone. No real injuries and they did notify me (The nurse used her personal cell so she did answer when I returned that call)! Facility was clean and the room spacious, but the respite stay was not restful for me.

First off, I would like thank Seneca Dixon (who is a gem for Boswell) for all of her help relating…read moreto my sister. Boswell Transitional Care of Cascadia is a great rehab center. Caring staff, very clean, good food. Weekly or bi weekly meetings with nursing staff providing updates via phone. Highly recommend for care.

People are nice but then I found out that shower are OUTSIDE? I hope the gal was wrong.read more

Good care. Close to home. Nice food and services Various…read moreactivities. Snacks at night. Caring kind staff. Thank you

Clean and smells like normal room air. Nursing assistants everywhere on the move. Therapy gym was…read morepacked with therapists and patients rehabbing. Case manager and leaders cared about the little things. The staff took great care too. Meals are always on time. Call lights answered responsibly. And finally, people working here were friendly and nice to us.

My Mom spent sometime and was very well taken care of. The staff were helpful and showed genuine…read moreconcern for my Mom's well being. If we ever have to be checked into a Rehab facility, we would choose Surprise Health and Rehab again. Thank you to all who helped my Mon while in your care.

Wife just spent 16 days at this facility. She late stage dementia and suffered a broken hip…read morerequiring partial replacement. 90% of the cna,s showed no care for the job they were supposed to do. Days were bad nights and weekends were terrible. The wife couldn't remember the call button but when it was pushed I saw a wait 20-30 minutes for a response. The physical Ang occupational therapist were great. Food was good. Care at night and weekends were terribl