Recently, our 86-year old mother was a patient at this facility for 3-weeks. She had no idea that…read moreshe would be checking into a rehab after having shoulder surgery. To say that she did not want to be there is an understatement. The day we checked our mother in we met with many of the team members who would be in charge of our mother. They were all very nice. The facility itself was nice on the inside and outside. There is one team member that I would especially like to thank. His name is Joshua, and he is the Patient Advocate. He met with my siblings and myself along with our mother, the day she was checked in. During the meeting, he was very attentive to my mother which helped make her feel at ease. He listened to every concern we had for our mother. He took notes and followed through with all of the details and concerns that were discussed. Joshua is amazing at his job! He is professional and has a perfect personality to be an advocate. He is patient, understanding, kind, efficient, and very helpful. One day after a really hard physical therapy appointment, no staff members were able to help my mother be put back in her bed. She was miserable while she waited 15 minutes in a wheelchair. I text messaged Joshua and he was there within 5 minutes. I don't believe this is part of his job description. That is how helpful he is. He sweetly helped her back to her bed (they had to use a hoya to lift her in and out of bed). Next, he helped make sure she was clean and comfortable. This meant a lot to us as we watched him truly care for our mother. This is just one example of his kindness. Joshua was truly a life saver when our mother was there. If we could rate Joshua alone, he would receive 5 stars. He truly was wonderful. The problem we had was that the nurses and aides were understaffed. Our mother was fortunate because we were able to take turns to stay with her. The week I stayed with her, hours would pass with no nurse or aide to check on her. Even when the nurse call light was on, it would take at least an hour for someone to come into her room. One morning she was throwing up for over an hour. The aide was made aware of it. She said she would let the nurse know. No one ever came in that day to address the problem. There were other problems as well. It is our belief, that more nurses and staff need to be hired, if they want their patients to receive better care.

Rehab is a commitment from both the patient and their family…read more The Center at Arrowhead is a beautiful facility, private rooms and baths, their staff,is committed to the care needed for your family members. You are part of a successful outcome, bringing good foods, company, and sunshine is key. Food here can be iffy unfortunately but you can call for something else. I recommend this facility, please stay on top of the physical therapy your person is receiving and encourage them to continue when they get back to their room. Thank you Belinda for helping our transition home easily, your support was truly appreciated.

I can't say enough about advance Healthcare. The staff is considerate, concerned and knowledgeable…read morein all areas of hospice care. My mother has suffered injuries from a separate falls. I can't tell you how grateful we are for a number of caring employees. My mother was in need of delicate care both at home and at a shared home facility. The RN assigned to my mother is Robin Anderson who has gone above and beyond the call for care. My mother took such a liking and trust towards Robin. The goal of the hospice team is make sure their patients are comfortable during their final chapter of life. There are so many others to thank Lisa Brewster, Tony Robis, Dave and so many more. Thank you for all you have done for the family and most of all my mother. Tony Perry

DANGER!!! This facility, once regarded as the top choice in the Valley, now poses a serious risk to…read moreevery patient. Staff dismissed repeated family complaints that their loved one wasn't right, refused to call 911, and by the time EMS arrived--summoned by the family--the patient's blood sugar had plummeted to a critical level in the 20s. Staff then withheld the EMS report because the family wouldn't sign an AMA form, despite the patient facing death within hours without that intervention. EMS responders noted they visit this place daily and urged filing complaints, with ongoing reports pending against the facility and the nursing board for nurses who endangered the patient via insulin overdose or alleged similar error. If you value your loved ones' lives, steer clear--YouTube reviews include audio of staff interactions and EMS warnings to families.

I was transferred from Boswell Hospital, Sun City to FREEDOM PLAZA CARE CENTER for additional…read morehealing and Rehab for a broken Hip. Everyone at the facility was EXCELLENT. My pain and discomfort was addressed by the staff and my stay was pleasant considering what I was at the facility for. My caregivers, Arsinio, Carmen and Molly were EXCELLENT. My case manager kept me advised of my coverage and my rights. At a time in my life, when I needed help the most, this was the right place to be. Thank you all for your dedication and knowledge. Bernadette....

Ask yourself what do you hope to find when you need to bring a loved one to a rehab care center?…read more 1. Clean - 10/10 2. Friendly staff - 10/10 3. Knowledgeable nursing care 10/10 4. Outstanding Physical Therapy - 10/10 5. Nourishing and flavorful meals, snacks available - 10/10 6. Lovely grounds for you to visit with your family and friends 10/10 7. Administrators who are easy to contact, understand the nuances of insurance and Medicare & Medicaid. 10/10 8. Location is central and near highway access in the NW valley. 9. Staff, I have to mention them again, a rehab is only as good as its staff/ 1000/1000 I'd love to mention them all suffice it to say we only had great care. 10. My husband is in great shape he's has been a Freedom Plaza twice now, both for Cardiac rehab. He's here smiling he knows what to do to keep him in good shape, Educating him was very important there were a lot of misconceptions. 11. My mother was 89 when she was there, and we're about to celebrate her 91st birthday she had done a job on her femur bone, they helped her learn to walk and strengthen her leg. Thank you so much. Again, it's awful when you're given a sheet of paper and told your insurance covers these facilities pick... IF YOU PICK FREEDOM PLAZA you've made a great choice for your beloved family member who is counting on you to be their advocate.

Care Excellent,Quality Excellent,Office Experience Excellent. First…read moreClass Rehabilitation Hospital Stall First Class Everyone cares about your well being In my experience it's well over a 5 STAR RATING

My son was recently at Banner rehab West after being hospitalized for 3 weeks. When I read the…read moreamazing reviews I admit I was skeptical. I was wrong! The care he received here was unbelievable. From smiling Victoria at reception to every single nurse, doctor, PCT, therapist and pharmacist the kindness and expertise was unbeatable. I never had to ask for something's twice, actually I never had to ask at all.. they had it all taken care of. I will recommend this place to anyone and everyone who needs it. Thank you so much for your stellar care.

Not a 5 star Facility. Significant physical Plant issues…read moreand layout. Lost the Heart of a non profit. Poor management at the top nearly bankrupted the whole community.

Quality of care. Response to needs when having a medical crisis is lacking. The so-called food is…read moredisgusting and not safe for human consumption in my opinion. And I don't feel safe at night. Some of the employees are very frightening.

I loved to eat in the restaurant rather than eating in my room. Tobias does a great job. My food…read morewas always piping hot and tasty. Plus Tobias has a great personality, always greeted me and made me smile. He is a great asset to Sante.

I just brought my husband, John Henry, home after 2 1/2 months of surgeries and rehab care. Sante…read moreof Surprise was our choice, and we are thrilled at his recovery. John was in rough shape when he got there, broken L/ankle and R/hip. He was frightened and had a hard time swallowing and the staff gathered around to make him feel welcomed and cared for. Tobe and the dining staff really went all out making sure he got food that he could swallow and just really pampering him during his entire stay. When we would have lunch together in the dining room, the wait staff and often Tobe also welcomed us and took excellent care of our meals. The Office staff was gracious about holding John's room when he had to go back for a second ankle surgery. We paid for the room but it relieved his anxiety knowing that he didn't have to pack up and start over somewhere else. The nursing and therapy staff were wonderful. Without them, John would not be walking with a walker and getting around as amazingly well as he does. I wish I knew their names so I could shout out, but I just want to tell them They Rock! Whenever I go to a public place, I check out the atmosphere and cleanliness, and I have to say the maintenance and cleaning staff do a 5-star job. The buildings and grounds are immaculate! I am happy to recommend this facility to anyone who needs a kind, entertaining, and beautifully kept Rehab Facility. Thank you all from the bottom of our hearts. It took some time to get John up and running again (I won't let him run yet), but all of your dedication and friendliness is why he is home tonight.

I had a two week stay at this facility due to trying to get stronger after a severely broke leg…read more First of all the staff at this facility are amazing. So friendly and they work hard. Since the floor staff (CNAs and Nurses) have so many patients, you do have to have patience when asking for things and them providing. Keep in mind that you may have a roommate and it's not a quiet facility. I did not take advantage of the activities but they do have something going on everyday. They have several Occupational and Physical therapists to get you stronger and I am glad to have had them working with me everyday. Only negatives I experienced was that the communication when you first arrive was lacking. It was a day and a half before I knew what was the plan for my rehab plus took almost a day to get some Tylenol for pain. The other negative is the Dining room staff was confused on when you can arrive in the dining room to eat instead of having it brought to your room. Based on my experience I would recommend this place for a temporary rehab stay.

This place is huge and they pack the patients in like sardines. The facility shows wear and tear…read moreand is not in great condition. There are not enough care givers which means long delays in responses. Then when they do respond, it's like you bothered them. I'd only recommend this place to someone I didn't like.

You can't get your medication's on time if at all in a timely manner today they ran out of oxy. I'm…read morein so much pain and I need gabapentin for my neuropathy every six hours which I'm lucky I get every 8 to 9 hours.

Do not allow your loved one to be transferred here. They KILLED my Father. The nurses are such dumb…read moreassess they cannot recognize a change in neurological status and attribute it to being tired from therapy. They withhold needed cardiac medication and neglect residents in wheelchairs all day not providing care.

First off, I would like thank Seneca Dixon (who is a gem for Boswell) for all of her help relating…read moreto my sister. Boswell Transitional Care of Cascadia is a great rehab center. Caring staff, very clean, good food. Weekly or bi weekly meetings with nursing staff providing updates via phone. Highly recommend for care.

Poor service. Switched my family member three times in three different rooms with no consistent…read morestaff and medicines that have completely knocked him out.

I have been going to True Care for last couple years when needed. Raymond and team are awesome. I…read morecan't recommend enough for PT care!

I have multiple herniated degenerative discs stemming from an injury 12 years ago leaving me unable…read moreto do physical therapy due to the pain. Latest Dr was pressuring me to try again and I went to True Care. Ray has a different approach that I hadn't tried before and was finally able to tolerate. I can now do PT for 1 hour, I am participating in more activities and just travelled recently for the first time in 2 years. This place has given me my life back !