SAVE YOUR TIME AND MONEY AVOID IF POSSIBLE.
I have to be honest, here. I had to use them because I moved into a home that had VP tank installed. First they were helpful ( the Drivers). Then I called the Madera office last month to get a refill because I was out. Mind you my first Propane runned water/heater EVER ( I explained I was new to this) they did not care, totally rude refused to help me and my family to get a fill. They did not care my 2 year old and I were empty and cold. The receptionist said they were " so busy" and that I should of called sooner, it would be over one week!!. I tried several numbers on business card and luckily I got the Mendota office and the girl was quick to help. Got me a delivery the NEXT DAY ( Madera People just refused). I called this month running low again and once again I got scolded by the Madera office! I still had over 3 weeks left but , still the woman said it won't be until 1.5 weeks out! I informed her that I might just go with another place , she said " just let us know when to pick up the tank" I saved the drivers cell # as he recommended and he said sure I can go this week! WTF.
I had enough and just went with another company and they were completely courteous and CHEAPER about 80.00 less!
-Valley Propane if you are reading this, please get help for your Madera office people. They treated me like trash. Total lack of customer service and zero compassion even though I'm paying for this. I hope you change your training of staff they are horrible and one of the rudest people I've encountered. read more