Maria is extremely nice she helped us pick out the best pellets for kitty litter, I really hope she…read morehas happy days forever she's amazing thank you Maria.

They went out of their way to take care of my warranty. Very friendly staff.. a little slow on the…read moreresponse but they took care of business.

The Indian guy that works there is rude! He insulted my wife and I because he had to pump some…read morepropane for us. All he did was complain and give us dirty looks. DO NOT patronize this business. Hopefully it will eventually close and then allow someone in there that appreciates people's business. AVOID AVOID AVOID!

This place is located right by my house, so I used to go to it for everything like gas and redbulls…read moreetc. However, there is a man who works here who is a total creep! He is the middle age Indian guy (not the older Indian guy) and he constantly hits on my partner and makes rude remarks to me. He even made a remark about my weight one night, asking me why I was so fat!! My partner won't even go into the gas station anymore and now I won't either. This guy should be fired.

I would never depend on them what happened to customer service??…read moreYou ignore promised service times and dates. I don't know what country I'm talking to there representative could barely understand them. The Merced number is ALWAYS BUSY. You are the top unreliable company I've ever come in contact with.. Pack it up go find a place where you can give to our community the support we deserve. I hope the better business bureau will look into your business practices and see that they use people and don't follow through with there contracts. You take advantage of people who are at your mercy. You should be ashamed and embarrassed.

No walk in office, everything is outsourced to India. Refuses to cancel our account. Service is not…read morecompleted, but billing continues to have the nerve to show up.

It's been too long to remember. The drivers are very friendly and professional. I left Ferrellgas…read morebecause they closed the office that was close to my job

Shortly after moving into our house we noticed a smell coming from our tank (which we own). We…read morereached out to Ferrell and they sent someone right away. We were told that we had a leak around the fuel gauge and it would need to be repaired, and red tagged us for this issue. The repair guy told us to reach out when we were at about 5%, I double checked this through the website chat and was told that was correct. So when we reached out for the for the appointment I received a text the very next day for an appointment for the following week, great! But when they came to do the repair, we were told they couldn't do it because it was not at 0. So we were told incorrectly on multiple occasions. So we ran our tank to 0 and messaged for an appointment. We have been without propane for 2 weeks and have been told that it may be another week before they reach out to even make an appointment. And the appointment is only for a repair, they can't make an appointment to fill the tank because it's been red tagged. So once we have the repairs completed, it might be even a few more weeks before we can get a fill! Thank goodness it's summer and we don't need the heater. But we have been without a stove/oven, and a dryer for 2 weeks already. Is this normal? So frustrating!

We had problems getting a delivery from our propane company. We waited 1 month - no status calls…read moreand no delivery. Delivery was supposed to happen by 11/24/2020. The initial fill ticket was placed 11/14/2020. We started seeing posts about other folks having the same problems with the same propane company we had and decided to switch our service to Sierra Propane. Some of these people were totally out of propane or had paid for delivery with no results - they were still waiting for their deliveries. This is really poor service. The company was leaving people stranded which is not acceptable. I'm happy to report that today we had our first interaction on site with Sierra Propane and have nothing but high marks for their commitment to superior customer service. I first spoke to Kim at Sierra who was very professional and kind. There was no answering service or hour long wait on hold - she answered and put me in touch with Steve. Steve was wonderful and got our account set up quickly and kept us updated the entire way. The tech that came out today was Larry. He discovered a faulty regulator and replaced it, checked pressures, etc. He was very efficient and knowledgeable. Highly recommend Sierra! Hats off to you and thank you for taking care of the people of Mariposa County! UPDATE: Just got word this afternoon that we are are getting our propane delivered tomorrow morning!! This is only 1 week after initial contact with Sierra. I am totally impressed with Sierra!! Woo hoooo!! This is AWESOME customer service!! Thanks Sierra!!!

After being a good paying customer for over a year, we asked to change the account into a different…read morename, same business. For them this meant stop service for a week or two right during freezing weather so that they could come out and inspect before issuing NEW service. We said we're not new just different name. "Sorry, that's our policy." We begged them to give us a partial fill since we're a non-profit animal rescue and that we house kittens/cats. They replied "NO". Needless to say we stopped service and went elsewhere, where they value their customers. Extremely disappointed! Go to Van De Pol!

Awesome costumer service, great people, and great prices. Would definitely recommend it to anybody!read more

Great customer service easy access from the freeway…read morefantastic price for co2 and propane

Coordination could be smoother. I ordered a large order of boxes for pick up at 6:30pm. I called…read more800# same day to check if I can pick up sooner. I was told it was ready but when I arrived at site, they had a hard time locating my order. I gave them my confirmation and finally was able to pull up my order but nothing was pulled and was not ready. Another 15 min to pull my entire order. Otherwise, staff was accommodating and helpful. This is my go to location when in town for all my moving needs.

This place is WILD…read more I showed up and waited 5 mins in an empty lobby (for bonus points the office door was open and unlocked as well). Walked myself through the garage. No one there either. Kept looking around and finally found THREE employees just shooting the breeze on the far corner of the lot. Once they noticed me they (slowly) started walking back and when they got within ear shot I asked if they were open. They said they were so I walked back into the office. Sat in the office by myself for 3 more mins while they finished talking outside and finally gave up and left. One slacker is par for the course these days but they got THREE people on payroll who don't give a single care...

We have used Central Valley Propane for over twenty years. Now with AmeriGas, I find the same…read morepersonable service. These guys like to "take care of" you. They are not perfect, but they do a great job.