We had problems getting a delivery from our propane company. We waited 1 month - no status calls and no delivery. Delivery was supposed to happen by 11/24/2020. The initial fill ticket was placed 11/14/2020. We started seeing posts about other folks having the same problems with the same propane company we had and decided to switch our service to Sierra Propane. Some of these people were totally out of propane or had paid for delivery with no results - they were still waiting for their deliveries. This is really poor service. The company was leaving people stranded which is not acceptable. I'm happy to report that today we had our first interaction on site with Sierra Propane and have nothing but high marks for their commitment to superior customer service. I first spoke to Kim at Sierra who was very professional and kind. There was no answering service or hour long wait on hold - she answered and put me in touch with Steve. Steve was wonderful and got our account set up quickly and kept us updated the entire way. The tech that came out today was Larry. He discovered a faulty regulator and replaced it, checked pressures, etc. He was very efficient and knowledgeable. Highly recommend Sierra! Hats off to you and thank you for taking care of the people of Mariposa County! UPDATE: Just got word this afternoon that we are are getting our propane delivered tomorrow morning!! This is only 1 week after initial contact with Sierra. I am totally impressed with Sierra!! Woo hoooo!! This is AWESOME customer service!! Thanks Sierra!!! read more

After being a good paying customer for over a year, we asked to change the account into a different name, same business. For them this meant stop service for a week or two right during freezing weather so that they could come out and inspect before issuing NEW service. We said we're not new just different name. "Sorry, that's our policy." We begged them to give us a partial fill since we're a non-profit animal rescue and that we house kittens/cats. They replied "NO". Needless to say we stopped service and went elsewhere, where they value their customers. Extremely disappointed! Go to Van De Pol! read more

Christmas Eve we woke up to a very COLD house! Thermostat was set at 68, house was 54. We were in desperate need of a Christmas Miracle. After checking we discovered our tank was empty. This lead to a panicked phone call to Sierra Propane, hoping they were open. They weren't officially "open", however they answered our call and sent out their service tech Tracy who was very prompt, showing up one hour after the call as he promised. We have used Sierra Propane since we moved in January of this year and are very satisfied with their service. Their prices are also very reasonable, I know some are charging a $1 more per gallon this time of year. We highly recommend Sierra Propane over their competitors! read more

Thank You Sierra Propane for always taking car of us and your prompt service! You guys are great! Thank you, Kathie Payton read more

Customer Service in not in Sierra Propane's vocabulary After making an appointment for service a week in advance. I took a day off work and stayed home waiting for their service call. They never showed. I called their office and their scheduling manager said they couldn't make it. No phone call from them warning me of any problems. He said he couldn't do anything for me and gave me an insincere apology. A week later they still have not called nor serviced my tank. read more

Very disappointed in Sierra Propane's business practices. Look elsewhere for a propane vendor.

Their tank was here when we purchased, but after years of catching them over charging, I made a change. Now they want to charge me for picking up their tank. read more