A true rogue trader, a disgusting company with unfathomable levels of outrageous customer service and poor installation expertise. Barbra, Dawn and Oliver all have been nothing but perpetual let downs and continued to amaze me at their disregard for solving the unacceptable quality of their work. Day after day of delays, one legitimate because of some "injury", then perpetual missed etas and timelines. My wife took a day off to stay home, who's a hair stylist and lost out on that days money.... and they didn't even show up till 7pm. Dropped off slabs, said they'd be back first thing to install. First thing didn't happen, when question he said I never said first thing, I said 11-2 and I'll be there at 1:30... well 1:30 rolls and no one.. I had to pay someone to be at the house to let these strangers in, and they ended up having to leave because he didn't even show up until 3pm..despite being in regular text communication... not even a little heads up. Fine. Not to mention this whole time we'd been calling our sales rep and head office leaving voicemails and absolutely nothing. The installation that day was the shoddiest most incomplete wreck of a job..my wife was in tears. We've been rebuilding an old house, and done all the work ourselves and this was to be one of the luxury items... one of things taken off our hands and installed correctly and expertly. I can't begin to express my deepest most heartfelt regrets at choosing Valley Fabricators. The pictures attached will speak for themselves. Thick grout like seams... scratches... rough waterfall seams... excess compound hardened and left squeeze on the sides.. quarter inch off straight on just a 10" piece and a whole slab piece that you could fit your hand down the gap as it met the wall in the corner.. We complained Tuesday and Wednesday and were seemingly escalated to Dawn... she was apologetic and we believed we'd get somewhere. We had discussed that everything about our business together had been awful, and that we'd be looking for a discount on the final product.. They had the audacity to send me the completed invoice straight after install.... with no signature of job completion, no word from management no anything, despite our immediate complaints!!!!! I complained and said it's insulting you'd think it appropriate to send that prior to the installation being fixed... Dawn replied how she's sorry that happened it's not acceptable and they would "dealing with that" internally... We had them come out again on the Friday to fix it.... and they spent 6 hours trying to. Oliver left and said management would be in contact. Well, pieces were still 1/4 off... facia seams on island are still crap, the seams are still grout lines, they had to sand and smooth exposed sides they had forgotten about, and not only did they leave all the the counters filthy with the dust, when we cleaned them there was a huge scratch across the island too surface... So after Friday's work and they said management was going to call... I waited Friday afternoon.... nothing... Saturday nothing.. Sunday nothing... and On Sunday we looked at our bank account and saw they had stolen the money prior to the job being completed ON THE WEDNESDAY! Raging at this blatant disrespect and deliberate action of "smash and grab" thievery... I called and demanded my money back while we negotiate the difference of what I originally paid for... to what I actually got... What ensued was the most devastating handling of a customer service issue I've ever experienced. Detailed emails with pictures and stating my lack of confidence in their expertise to ever get the job right at this point were sent. Over and over. Then Barbra got back involved and I thought maybe she would help. But after all her promises and conversational manner of "I'll take care of this" it was all a pack of lies.. not once did she ACTUALLY get back to me without me chasing.. two days would pass.. three days would pass... I would chase for an update and she'd say yes I have one let me call you..... the urgency they collectively put to our grievances with their service was as lazy as their workmanship. As a consumer I have zero confidence in their abilities to not only deliver a superior product... but that they are incapable of doing the right thing in any aspect. DO NOT GIVE YOUR MONEY TO THEM. Don't be stuck like me, with no other options other than to take legal actions and be stuck with your hard earned money hostage as you try to plead your case of just how poor their product is... Your kitchen is your homes heart...it wasn't supposed to be like this. This was supposed to be the final touch... and they left me needing a heart transplant. Counters are supposed to be 20 year installments... and if I can't find a contractor to come fix these.... They will have to be ripped out because of them. read more

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We just had our granite counter tops installed. I have been a general contractor for 35 years and this was one of the best installations I have seen. They were very professional from the beginning and on time with scheduling. Not sure why a couple of bad revues but I would highly recommend them. Tim S. read more

I've been waiting for a repair for almost a year...getting a lot of run around and almost no communication. They have very bad customer service! Since they did the damage I'm being put in a very bad situation that is taking forever to resolve. If I had this to do over I would have really done my research and found a better company. I would not recommend them to anyone! read more

I purchased granite counter tops through Lowe's, which contracted out the installation to Valley Fabricators. As soon as Valley took over everything went to hell. I was promised a 30 day turn around time from purchase date to install date. I didn't even get a template appt for three weeks, then the first install date was set for 50 days after purchase. They no called, no showed that day, which cost me about three hours of my time (not to mention missing work). Called Lowe's who called Valley and they said they would be out the next day between 8 am-9 am. Next day it's 9:20 am and still they haven't showed up. Called Lowe's again who had Valley call me. That is when I was introduced to the lovely Dawn, cue sarcasm, who apparently does their scheduling. She barely even says hi before she starts in on how it was always schedule for 10:30-11:30 am that day. I try to tell her it was scheduled for yesterday, then for 8-9 am today. She said that was wrong and interrupted me. I couldn't even finish my sentence. I tried to tell her that I can't stay until 10:30-11:30 but she interrupted me AGAIN, finally I told her to be quiet so I can finish talking. She hung up. Got it rescheduled again for the following Thursday, over a week and half past the first install date. They no-call no-show AGAIN. This time I get a call directly from Dawn (and a text as screened her call, I guess I didn't want to be talked over again). She profusely apologizes for not showing up, then reschedules for the next day, a Friday. I tell her that I am done waiting for her people to show up, that they need to call me a half hour ahead of time so I can get home. She agrees. I get a call the next day from her crew and they say they are there waiting at the house. I tell them that it's going to be a half hour until I can get there, they say they can't wait and I'll have to reschedule. At this point I call Lowe's and tell them what they did and that I don't want to deal with these people any longer. Lowe's fired them and now I am going through someone else. They seem to be on point but it's going to be another month at least. I can't imagine how that company is still in business. At the very least Dawn needs to be let go. I guess it's a blessing that I didn't have them install it, at least from what I've read and seen from the other reviews here. read more

Do not use Valley Fabricators! Their installer Oliver is great but they are HORRIBLE to work with! What a waste of time in selecting from their proposed layouts for them to ultimately use a COMPLETELY different template. This resulted in an ugly and obvious seam which by all other options would have been avoidable. Not only that but to have a 28" by 10" around a corner be a beveled edge vs the eased edge requested and noted in our contract. The only offered solution, thus far, is to have the counter removed and reworked. They should've caught this error in the factory!! read more

We had Dekton counters fabricated and installed in 2017. There were numerous issues with the initial installation but eventually they got worked out. Beware this company only warrants their work for one year. Fast forward to today and because of their failure to follow the manufacturers instructions, our counters developed a fracture on one end and severe chips around the sink. The manufacturer came out and inspected the work and said it was completely due to fabrication. Valley will take no responsibility and is laying it back on the manufacturer. I have had numerous email interactions with Valley to no avail. They will be hearing from my lawyer. Do not use this company!!! Ever!!! read more

Great install job! Andrey was really helpful walking me through the whole process and Alex really pulled the whole kitchen together. These guys arelike artisans! Thanks guys! read more

Valley Fabricators - Love the granite and great service - Countertop Installation Near Me - Pacific, Washington

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Valley Fabricators happily took our deposit only to then tell us our material was back ordered for over a month: put our kitchen remodel on hold for the entire time! Worse yet, they installed a seam in the middle of a long run of countertop which was never agreed to. The seam looks horrible (see pics). I've seen better installations from big-box hardware stores. When I talked to someone at Valley about the incorrectly-cut slab (that didn't match the template), they insisted I let it be installed. The woman asked me to "sleep on it" and to see what I thought of it "tomorrow." !! Still no resolution from the company. read more

Valley Fabricators - Countertop Installation Near Me - Pacific, Washington

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Valley fabricators installed our quartz counters yesterday in a new kitchen we just put in. Their installers were excellent. They not only did a very careful job with the specific and tight measurements around our appliances, but their caulk lines and seams are nearly invisible and their clean up was thorough. We would definitely recommend them to our friends and family. read more

I would like to give 2 stars because the owner, who came behind his installer, Oliver, and cleaned his mess, did a great repair job. I feel sorry for him because his rep as an installer is being run through the mud by his incompetent staff. Let's start with Oliver. He came out, super nice guy, Bundy was a nice guy too. He had his measuring devices and tools and machines. We had the sink we were going to install right there on site. He measured the sink and counters, put the info into his ipad and said see you in a week. So the day before the install I figured I better call Valley Fabricators to confirm a date and secure a time. From Dawn I got," Yes, you're on the schedule for tomorrow with a window of 1-5." If I hadn't called, I would have never known my install date. So the next day Oliver shows up with help to put the countertops in. I have the sink plumb, flush, braced and all set. He lays the counter pieces down. When the counter with the cut out for my sink goes down, there is a 4 inch lip. oops He didn't measure it right. He re-measures and says he will be back in a couple days. The holes for the dishwasher air hose and the facet are already drilled into the counter top. So the counter gets cut out some more. The sink fits great. I'm not there because I can't take all these days off to be there. My wife is there with 8 month old twins, a 3 and 4 year old. The babies are fussing, the tots are curious. so Oliver lays the counter does a half-butt job putting up the back splash and says all done and leaves. At no point does he invite my wife to look at the counters and the install job. Next thing I know my phone is ringing a ton, I have pics coming in galore. The seams were globbed. It looked like Oliver took bubble gum and put it on the seam of the back splash. She was furious. I got home, took pics and sent them back to Valley Fabricators. I decide to hook up the sink because we needed a working kitchen sink. I crawl under the sink to install the plumbing and to my surprise the installer, Oliver, cut with a saw, into my farmhouse sink. What kind of half-butt crap is that. If he measured the depth of the sink wrong surely he must have realized that the facet and air hole were in the wrong place Nope. Just cut up this guys $600 farmhouse sink. Here is where the owner is screwed. The team he has assembled to represent him fail miserably at customers service. Dawn and Lisa don't even talk to each other. I asked when Oliver will be out to fix the seams he so poorly put in she said he'll be there Friday at 8am. I called at 930, "where's Oliver?", of course no one answers the phone. VF calls me back about 1030. We are so sorry, Oliver was in a terrible accident. We will get someone out there as soon as we can. I checked the state patrol log, it available online. no accident on the I-5/16 interchange. Lies! I call on Monday. they have to talk to a supervisor. I call on Wednesday, I call on Friday. Now I am pissed. I finally a return call, I spoke to a supervisor and he will be out. I took that day off. He, the owner it turns out, did an awesome job fixing Olivers F up. I asked about the sink, he quickly looked at it and said it should be fine. SHOULD be. Now comes the game. I call and send emails. no answers, or my favorite. I need to speak to my supervisor. There's no supervisor, it's these 2 knuckleheads in an office. I need reassurance that a sink, by the way, we refused the first 3 because of scratches and dings. Here we have to put up with 2 holes that a Jack "rabbit" cut into my sink. almost a month goes by, oh I was sick, oh Lisa was sick, oh I just got back. nothing but excuses from these clowns. Too funny, As I write this I get an email from Dawn at VF, I just got back to work, I've been sick. I'm waiting to hear from my supervisor. Keep your money and your sanity. do not work with Valley Fabricators. I went through Lowes. Ask who their counter contractor is. If it's Valley ask for another installer. If they don't have one, threaten to go to home depot. They will quickly change their tune. By the way, still waiting for resolution. read more

Very poor customer service. Scheduled and cancelled several times. The day they finally installed, they showed up at 5:30 pm and stayed til after 8. Job is unfinished. Apparently they are no longer subcontractors through Lowe's. I am awaiting work to be done by a new granite contractor. At this point, the project has taken over 3 months for a tiny kitchen!! read more

We hired Valley Fabricators located in Pacific WA for a kitchen remodel. Very competitive on price, great customer service - Barbara, Lisa, and Dawn addressed all our concerns, very professional, prompt, and courteous throughout the entire process. Andrey the owner was a man of his word, project was done on time and he delivered - end result was spectacular, couldn't be happier. Alex came out to do the template and helped with instal, very friendly, knowledgable and professional about his craft. A big thank you to all the guys who worked in the fabrication shop, and also helped with the install (Julio, Miguel, Fransisco, and Dima) countertops look phenomenal, 120' by 60" seamless island was icing on the cake "perfection", but then again I felt sorry for them when they had to move that into the house, never the less, very professional, friendly and polite, respected our home, and cleaned up after themselves. Looking forward to working with VF again on future projects. Highly recommended Tom & Katy read more

If you value your time, you will do best to find another fabricator who will respect it. They do not believe in the courtesy of a phone call returned ( I have never heard back from the last three I left when they didn't show up for a repair after waiting 5 hours). I will find someone else trustworthy to repair the counter top. That was only one of multiple occasions where the installation day and time was set and was rescheduled at the last minute for my clients. I had a similar experience to KH with a deposit not used to hold the slabs selected and I could go on in detail but best just not to use them. They are too disorganized. There are many fine fabricators from which to choose. read more

I contracted through Lowe's for granite countertops. I thought everything was great when Valley called right away to set an appt. for the template. I should have known better when they call the day before the appt. to confirm. . . for the wrong day. Then came the install. The first install appt. they realized they cut the slab wrong and they also did the edges incorrectly on 2 pieces. They set another appt. but did not show. They set another appt. when I was out of town. When I returned to see the countertops I was highly disappointed. The sink hole was cut too large, the opening for the stove is so tight the stove barely fits (snugly) in there, the back splash does not sit against the wall on any of the walls and in 1 place, where they spliced it, it is "V" shaped. The gap is so large I can put my finger between the back splash and the wall. There is also a scratch/divit in the countertop and spots of blue left on it in various places. The did some sheet rock cutting and left the mess in my kitchen. Sheet rock dust all over my silverware, towels etc. (They did not cover anything up) It took them more than 2 weeks to come out to see the issues. They refuse to fix any of the problems. The only item the agreed to fix is the scratch. . . that was more than 2 weeks ago. They stated today they can come tomorrow to fix the scratch. I told them 2 weeks ago that I need to time to request time off work. . . they don't listen nor so they care. Worst company every - not only did they do a substandard job, they refuse to acknowledge any problems and refuse to fix any of them. read more

The most unprofessional company I've ever dealt with. We were scheduled to have a job start TOMORROW! We tried to call and email and they basically said they are too busy to do the job we agreed on. This is after we purchased tile, a new hood, and a new dishwasher. No warning or anything. We had to call and email them to figure out what time they were coming out tomorrow to start the demo. They didn't even have the courtesy to let us know they weren't going to do our job. This is after they sent someone to take measurements. Who also didn't wear a mask in our home during a pandemic....They are also a scam who try and avoid taxes if you pay them cash. IRS may want to look into them. Do not use them. Just awful experience and no resolution. Pretty much told us to "find someone else". Weeks before we host thanksgiving. Karma is real Valley. Extreme disappointed and extremely unprofessional on their end. read more

I have had the pleasure of working with the team at Valley Fabricators very closely. Not only are they top notch at their quality and service, but they take pride in what they do everyday. It is really refreshing to have a staff from the entire way on the project be a specialist in their trade with what they do. Valley offers a wide range of the highest quality surfaces, I especially like the LG Musica Series Quartz line, however, there are many offerings to choose from. From the Owner who is very involved and really takes pride in his company to the friendly sales staff who is very knowledgeable and truly cares, to the crafted and skilled fabricator all the way to the installer who creates your new improved Kitchen and Bathroom, you will be in good hands with this wonderful and very professional company. For all these reasons, I would highly recommend Valley Fabricators in Fife, WA. read more

What a great experience this was! Everything that was promised was done and on time! Andrey is simply the best at what he does. I am coming back with new project soon read more

Such a wonderful experience! not only did we get what we asked for but it was done on time. Andrey is professional, respectful, and really good at his job. Andrey helped from start to finish answering any questions we had, helping us decide which material we want and doing exactly what we asked for. We will definitely be recommending Valley Fabricators to friends and family. read more