This was always my favorite place to go for imaging. Got here today...January 2026 and is was like…read moreI was back in 2020. They wanted me to mask up. I said I would not and now I am sitting in a closet size room waiting for my mammogram. This is ridiculous! I don't like banner for anything except for this imaging office and now it has joined the banner way. Just a note... I did offer to cancel my appointment, but instead they chose to sit me in this closet

I love that these guys are so organized. I had an appointment and they were all ready for me and…read morecalled me back within a couple of minutes of my arrival. In all the years I've been coming here, I have never had to wait more than a couple of minutes of I have an appointment. My X-rays were done in literally 5 minutes and I was out the door. Banner imaging will always be my first choice for any type of imaging.

Shaded parking, excellent customer service, on time processing, professional…read more We were in and out in one hour less.

Would give zero stars if I could. Start with offshore call center for scheduling. First rep put me…read moreon hold for 40 minutes then hung up and transferred to a survey so call was not disconnected. Called back and explained what my needs were. Took another hour and a half to find "right location" with correct machines to fill doctor's orders. Waited for weeks for the day and took less medication and endured pain to be ready for test. Only to get a call the morning of the test to be told they don't have the correct machines at this location. Attitude of staff are so uncaring and dismissive. Just told I should go to a hospital. Do yourself a favor and find an alternative test company.

The Good: I like this location because its not a crowded as…read morethe one in Phoenix. It is also a lot cleaner. I am in and out for each appointment. I enjoy the peacefulness of an under-crowded Veterans Hospital. How can I forget to mention the parking situation. Well lets just say you don't have to drive around the entire parking lot a few times for a spot. Just arrive and park! The Bad: I was recently here and the lab LOST my sample. Needless to say I had to return to redo it. Also if your drawing blood I would recommend having the nurse do it verses a trainee. On 3 different occasions I have had to redo blood draws due to missing a vein... Ouch! and .....seriously

I wish I had better to say about the quality of care here…read more The good... Almost everyone here, desk clerks, support staff, medical assistants are excellent. Lab is super efficient and friendly. So, what is the problem? For the third time in 3 years I have to see a different primary care person. Over the years they have been all over the place. Exceptional, great, terrible, mediocre, and now, this year, useless. Not a Doctor, not a PA, a Nursing practitioner. This person seemed completely uncaring, and yet socially woke! No sense of humor, no human connection. Just filling an empty chair! I feel like I wasted my time getting my annual checkup from a drone. Dont Veterans deserve a Doctor as their primary health person?

I was referred to this facility by my oncologist, Dr. Lindsey Willmott after she & her team…read morediscovered what looked like a lesion on my right breast. I arrived with the orders from Dr. Willmott. I was greeted & taken care of by one of the office staff right away. Very friendly office staff here. Erin & Brittany were the techs who took care of me & did my mammogram work. They are super nice, very caring & compassionate, & quite helpful. Because of my referral, I was seen as a priority patient. I recommend this office for any woman who is in need for a mammogram.

I can safely say I have never left a medical imaging facility and rushed to write a Yelp review…read moreafter. I was so, incredibly impressed by this entire experience. An appointment I was not looking forward to, turned out to be a pleasant surprise. Everyone who I encountered here was incredibly kind and helpful. I did not have to wait long at all. Everything was remarkably clean. The Place itself looked like a spa or a restaurant. It was a beautiful and seemed brand new. If I ever need to go for another scan, this would be my place! The place is so sterile. It smells like Band-Aids. Also, I got my results within hours. The whole experience was amazing.

7am appointment and they insisted I get there early, including texts at 5:30am to get there early!…read moreSo I arrive at 6:30am only to sit outside until 7am when they open. The office staff did not greet me, did not say good-morning, did not even acknowledge the fact that I've been standing outside. And they charged me more than what was quoted. Dead cockroach in the waiting room. 1 star is being generous.

If you can avoid SimonMed and schedule anywhere else-- DO IT! Somehow they submitted 2 separate…read moreorders for different types of scans and didn't catch it until the day of my appointment. While in the waiting room, I was told I couldn't be seen for my CT until they can figure out what happened... which took an additional 5 days from original appointment date. CT itself was quick and pictures were uploaded to my portal the next day. However!! It has now been 4 days since my scan (and now the end of week) and a radiologist has not read my CT/sent off to my referring doctor. I called SimonMed today and was told my call cannot be redirected from their call center to the actual location which is frustrating because 9 out of 10 times call centers are absolutely NO help. Also was told I should expect results to be read in 7-10 business days... l There is no sense of urgency at this business and for someone who needs to get the process moving faster to schedule a much needed surgery... this is NOT a place I can recommend to anyone.

I'll say each person I came into contact with were courteous, professional, and kind. I was there…read morefrom 8:30 to 11 ish to complete a series of x-rays. They kept me moving until everything was completed... I appreciated their professionalism & thoughtfulness. I'll go nowhere else for professional x-ray exams,, just SimonMed. Thank you SaraJane Thompson

I had two procedures done in January. i had to pay over $600 out of pocket at the time of the…read moreprocedure. I had asked the desk clerk for a printout of the breakdown of charges for each procedure, my portion vs the insurance. He told me they couldn't do that and handed me a post it note with my portion of the two procedures, so two numbers, but no breakdown of the insurance portion or total procedure cost. When I got the insurance bill I realized they had overcharged me by almost double. I called to get a refund and was told 2-3 weeks. I Waited 4 weeks and called again. I was then told my refund had been issued that same day. Waited another 4 weeks and called back only to be told again that my refund was issued the day I was calling. Asked to speak to a supervisor who was no help. He couldn't explain why I had to call 3x and was told each time I'd have a refund in 2-3 weeks, nor was he able to guarantee this refund would be in my hands in 2-3 weeks, only that it should be. Here we are almost in May and they still owe me $315. Not sure why I they can't estimate closer than that in the first place as they had all my insurance info well in advance. It also should not take 4 months and at least 3 calls to get my refund. Horrible cust experience from the billing side. The only reason I gave them two stars instead of 1 is that the two people who performed my actual procedures were great. I do not recommend this business.

Can you imagine being made to wait over an hour only to be told you owe $45 for an x ray, when my…read moreinsurance company told me I had met all my deductibles so I have no more out of pocket expenses until the first of the year. When I notified Elizabeth at the desk, who initially told me it would be a 10 to 15 minute wait, she then told me it would be an additional 45 minutes until they can rerun my insurance. Frustrated, I just paid the $45. Low and behold, 5 minutes later I was getting my X-rays which took a total of 5 minutes. *I personally would not recommend using this company. ** Now I have to wait 10 days before the services are posted in the system and I can request a refund. *** I do have make known that the radiologist that helped me was amazing and friendly. Maybe the front office staff needs to be replaced as a start.

Went in for my regular mammogram. After they had me wait. Another tech said she was ready for my…read moreultrasound. I never asked for that appointment. I am a breast cancer survivor. The greed is really unbelievable.

Great customer service and the process was seamless. Also I had a couple of questions that were…read moresatisfactory answered

What an absolutely horrible place! The man leaning on the front counter appearing to run this…read morelocation must hate people or his job or both. Rude is an understatement. I've gotten better customer service from the MVD. They make you feel like you're bothering them. We made an appointment for my wife. We had all our documents. We were in and out quickly but treated like criminals. Save yourself the treatment and just go to the airport and go through the actual TSA.

I visited Premier almost ten years ago and it was time again for that all favorite Doc. visit when…read moreyou hit 60 lol Premier was Excellent and very Professional from start to finish ( at least while I was awake lol JK ) had a great video chat with the doctor and everything was explained and all questions answered. Would recommend them when that time comes and it will and do encourage you do get it done as it is a treatable if caught early. Thanks Premier for a clean bill of health see ya in 3 years.

The experience on the day was awesome, it was the colonoscopy I got while not sedated afterwards…read morethat was the problem. I checked with both my doctor and Premier, beforehand, to be sure that they accepted my insurance, BCBS of AZ. However, I just got a letter from BCBS of AZ that they are only paying $63 of the $1463 that the anesthesiologist charged. I haven't gotten the bill from the anesthesiologist yet. Even if it is lower than what they charged the insurance company, a screening colonoscopy is protected by the ACA. It is supposed to be completely covered as preventative medicine. Section 2713 of the Patient Protection and Affordable Care Act eliminates consumer cost sharing for screening colonoscopies. This is because out of pocket costs are a deterrent for such an important screening test. (And in my opinion especially when combine with the yuck factor of this particular procedure.) There are so many things wrong with this: #1) $1430?! # 2) why the hell did neither my dr nor the facility warn me? #3) why is the facility allowing this to go on, BCBS is a very big carrier #4) why would my doctor use a place so unethical Premier, my doctor, and the anesthesiologist are all to blame here. Totally unethical. Makes you wonder what else goes on. I Googled this and found out it is a common thing happening to unsuspecting patients. Check this out: https://www.medpagetoday.com/practicemanagement/reimbursement/89075

DO NOT COME HERE. Owner doesn't care about the workers not…read morehaving the correct training or understanding when it comes to filling out paperwork. I need a doctor or a medical professionals signature and the medical assistant falsified my document and signed it as if she was a doctor. Seriously do not come here.

Went here for an early gender test. They told me 2-4 business days for results. I called on day 3…read morewith concern I hadn't received confirmation they had my labs and were working on results. I called again today on day 4 twice and they finally call back and said they lost my blood in a snowstorm. Requiring a redraw and another 2-4 days. No option to expedite my re-draw. So I cancelled and got a refund. Would rather go to Reveal 3/D in Gilbert for early gender test while pregnant.