I came here to get a special kind of ultra sound called an MSK that is supposed to be aimed at…read moreimaging the musculoskeletal system. However, not a lot of places offer this special ultra sound because only certain technicians are able to perform it... Anyways, this location had someone available to do it so I came here for that. The technician was nice and made sure I was comfortable the entire time. The procedure room was extremely clean! Unfortunately, the results were a kind of a draw because the images were not great and I had to go get an MRI. I wouldn't recommend getting that kind of ultrasound but I would recommend this imaging facility.

I had a appointment for a Cat scan at 11:40. I arrived at 11:20am . Sam, greeted me and promptly…read moregot me checked in. The lobby was very clean, calm, and quiet. I was taken in for my scan at exactly 11:40 (my appointment time). Debbie did my scan and was very pleasant. I so much e joy coming to Banner Imaging vs.Simon med. Keep doing what you're doing!

It took me 30 minutes to make an appointment. Apparently their computer system was having issues…read more I made my appointment for 8:30 . I arrived early for my appointment, but found out without asking me, they changed my appointment time to 8:15. Bc of this, according to them I was late and they'd need to reschedule me or "work me in within an hour" it's been over an hour and I haven't been called back. This didn't just inconvenience me but messed up my whole work day. There were other things to regarding payment that I was annoyed with and given poor communications on. I'm very displeased and would not recommend them or especially this location. (Spectrum location) PS it was very hard to find their building. A very poor business community layout.

I'll say each person I came into contact with were courteous, professional, and kind. I was there…read morefrom 8:30 to 11 ish to complete a series of x-rays. They kept me moving until everything was completed... I appreciated their professionalism & thoughtfulness. I'll go nowhere else for professional x-ray exams,, just SimonMed. Thank you SaraJane Thompson

I wish I had better to say about the quality of care here…read more The good... Almost everyone here, desk clerks, support staff, medical assistants are excellent. Lab is super efficient and friendly. So, what is the problem? For the third time in 3 years I have to see a different primary care person. Over the years they have been all over the place. Exceptional, great, terrible, mediocre, and now, this year, useless. Not a Doctor, not a PA, a Nursing practitioner. This person seemed completely uncaring, and yet socially woke! No sense of humor, no human connection. Just filling an empty chair! I feel like I wasted my time getting my annual checkup from a drone. Dont Veterans deserve a Doctor as their primary health person?

Worst care experiance of my life. Stay away from military service if you can because if you do…read moreanything in your career risky and get injured, you will end up here: Where they will try to slowly kill you. I was in a helicopter crash in 2012 that left me with a hernia I have had ever since. After countless visits complaining of abdominal pain and back/hip pain (I didn't know what a hernia was), no one looked at me or caught it. When I finally got surgery, the mesh failed within 4 weeks. Despite even more ER visits and more appointments, I was told I am basically fine. The surgery did not take because my hip and back are causing the hernia (which I was told by PC here was impossible). Second time I have surgery (3mo ago), the same thing happens. When I try to get help with that, they kicked me off the team! I have been through 5 primary cares and anytime you push them to help, they kick you off the team and send you to the next "Primary Care Provider" who is basically a glorified nurse placed into a Dr's role so that they have no authority. Meanwhile, I am left to suffer with no support.

My negative review is more about the SimonMed company rather than this specific location. My bad…read moreexperience was the fault of their central customer service or scheduling staff. I've had a nice experience with the staff at this location for imaging needs. Here's the issue I had the past week: I've had a brain scan appointment scheduled and reschedule 3 separate times due to errors or mistakes on the part of SimonMed. It's been so frustrating that I asked my neurologist to refer me to another company for my brain scan. Even though this may push out the scan further than with SimonMed, I cannot give them my business based on principle now.

Would give zero Stars. The process was a mess. This was the Copperpoint facility. Th technician…read morejust got out of school. I went in for a simple ultra sound. Which I have had many times for blood clots. it's a little uncomfortable, this time the pain was unbearable. Technician tried many times to fine my vein. I finally told him to stop, and could not continue. I have tried calling Copperpoint to no avail. Cant speak to any one at the facility. Haven't heard a word back. WOULD NEVER RECOMMEND ,

I was referred to this facility by my oncologist, Dr. Lindsey Willmott after she & her team…read morediscovered what looked like a lesion on my right breast. I arrived with the orders from Dr. Willmott. I was greeted & taken care of by one of the office staff right away. Very friendly office staff here. Erin & Brittany were the techs who took care of me & did my mammogram work. They are super nice, very caring & compassionate, & quite helpful. Because of my referral, I was seen as a priority patient. I recommend this office for any woman who is in need for a mammogram.

I have been coming to this location for years, and this is the first time I've felt compelled to…read moreleave a review. The front desk employee checking people in around 12:45 p.m. on July 21, 2026 (long dark wavy hair, no name tag) was very unprofessional. She came across as passive-aggressive, rude, and on a power trip. She honestly reminded me of the stereotype people have about TSA employees. This is a medical facility where people are dealing with very serious health problems. A little kindness and compassion go a long way. There is a professional way to enforce policies without making patients feel like they're an inconvenience or talking down to them. I've always had good experiences here, which is why this interaction was so disappointing. I hope management addresses it because the front desk is the first impression patients have, and they deserve to be treated with respect. I now prefer the Mesa location over Gilbert, even though I live here. I did have a good experience with Tiffany, the US technician. She was kind, professional & efficient. Thank you for making an awful experience a little bit better, Tiffany.

If you need imaging services prepare to spend over 25 minutes on the phone JUST TO MAKE AN…read moreAPPOINTMENT even if you were just there 3 weeks earlier! You spent time entering ALL YOUR INFO into their online portal, then they ask for it ALL again over the phone, then AGAIN at the front desk. 3 weeks ago after I spent all that time making my first appointment they CANCELED IT the next day without calling me first, said insurance would not authorize when authorization was NOT REQUIRED! After I finally got my scan 3 weeks ago, they called and texted me at least 7 TIMES to schedule the SCAN I ALREADY HAD! Then I had to spent 15 more minutes on the phone to get that to stop! If they're this INCOMPETENT administratively how good are they at diagnostics?

7am appointment and they insisted I get there early, including texts at 5:30am to get there early!…read moreSo I arrive at 6:30am only to sit outside until 7am when they open. The office staff did not greet me, did not say good-morning, did not even acknowledge the fact that I've been standing outside. And they charged me more than what was quoted. Dead cockroach in the waiting room. 1 star is being generous.

I visited the Sonora Quest lab at 155 E Warner after my doctor recommended tests, a location that,…read moreamusingly, isn't even listed on Yelp. I asked to schedule an appointment, but the two staff behind the counter were absorbed in their phones. One finally tossed me a card with a QR code and said, "Scan this to book." I did, and arrived for my 7:30 slot, signed in at 7:25, only to be ignored until after 8:00. The same woman who gave me the card then called to request my insurance information. I pointed out my appt time, and she said I wasn't on their schedule, and hinted that multiple people were having trouble with the booking system. Frustrating, unprofessional, and avoidable... bypass this location if you can zero stars!

Fast, polite, and professional…read more... Maybe I walked on on a good day or perhaps they get a lot of unhappy people through their door to begin with. I was a walk-in in the middle of the day expecting an hour or so to be called back, at least I was hoping no more. That was their estimate as well. But they moved quickly with clearing out the waiting room and I was sitting with my assigned vampire, Nevaeha, inside of 20 minutes. It is rare that I get a phlebotomist that will randomely go to my right arm and without hesitation find a vein with one quick stick of the needle and strike blood as if she have been doing it all her life. OK, no one has ever drawn blood from my right arm ever, only my left. But this seasoned pro, Nevaeha, has only been at it for less than 6 months. I was so impressed I now have this location and the phlebotomist name in my phone book for next time. And when I needed something at the front desk, everyone was accommodating, friendly, and as professional as Nevaeha. Crossing my fingers all my lab results are done before my doctor's appointment in just under 2 weeks. Thank you for a hassle free and painless stick!

Super nice experience. I have been there twice for MRI THe…read morefront desk is very nice and always accommodating for my wheel chair needs. Thankyou for being so very kind and considerate. It just takes a little extra kindness to change a day. I always feel that here. Its never a pleasant thing to come and do but they always try there best to change that.Thankyou for desk and staff!

I went into ADR to have a MRI done. My third one as I have a TBI . I had the nicest technician-…read moreJacob, Very considerate, saw I walk slower than the average and never once made me feel rushed or uncomfortable. I was in and out of that MRI in 25 minutes! I highly recommend this company

I wasn't sure what to expect after my last Simon med visit. But this location was awesome. Front…read moredesk was friendly and efficient. I got called back within 5 min. The ladies in the back were super friendly too! Will be back to this location!

Never, ever, ever do business with SimonMed. 1. They make…read moreimaging appointments BEFORE receiving approval from health insurance for the imaging. If the approval isn't received before the appointment, they will cancel the appointment and then text you until you call in to reschedule. 2. When you call back to reschedule, you have to explain everything all over again and you usually get different prep insructions for the same image request. 3. When you try to use their website, you can't use your cell phone number for a second account. I was my husband's caregiver and now I am my mother's and they won't let her have an account because I have the same cell phone number. Why ANY company would make a phone number a key database field is beyond me. 4. The online chat leads you only to FAQ pages...not to a person who can actually help you.

I recommend this urgent care. Online scheduling was easy prompt and when you got there, there…read morewasn't 10 people waiting in line. I was in to see the Doc in 10 minutes. We talked about the situation for good five minutes. He gave me his opinion, but couldn't be sure unless I had a sonogram. He said it was pretty important to get it done quickly so he recommended me going to the emergency room. His name is Dylan. He is professional, friendly, informed , I have a new Emergi Care.

We LOVE this place. Of course, everyone hates going to the urgent care but every experience we…read morehave had here has been amazing. Usually less than 15 minute wait, then typically only a 10 minute wait when we get to the back to see the doctor as well. They do xrays and some testing in office; some of the testing we've had done they do have to send out. Doctors and staff have always been super friendly and helpful as well.