This was always my favorite place to go for imaging. Got here today...January 2026 and is was like…read moreI was back in 2020. They wanted me to mask up. I said I would not and now I am sitting in a closet size room waiting for my mammogram. This is ridiculous! I don't like banner for anything except for this imaging office and now it has joined the banner way. Just a note... I did offer to cancel my appointment, but instead they chose to sit me in this closet

I love that these guys are so organized. I had an appointment and they were all ready for me and…read morecalled me back within a couple of minutes of my arrival. In all the years I've been coming here, I have never had to wait more than a couple of minutes of I have an appointment. My X-rays were done in literally 5 minutes and I was out the door. Banner imaging will always be my first choice for any type of imaging.

I'll say each person I came into contact with were courteous, professional, and kind. I was there…read morefrom 8:30 to 11 ish to complete a series of x-rays. They kept me moving until everything was completed... I appreciated their professionalism & thoughtfulness. I'll go nowhere else for professional x-ray exams,, just SimonMed. Thank you SaraJane Thompson

I had two procedures done in January. i had to pay over $600 out of pocket at the time of the…read moreprocedure. I had asked the desk clerk for a printout of the breakdown of charges for each procedure, my portion vs the insurance. He told me they couldn't do that and handed me a post it note with my portion of the two procedures, so two numbers, but no breakdown of the insurance portion or total procedure cost. When I got the insurance bill I realized they had overcharged me by almost double. I called to get a refund and was told 2-3 weeks. I Waited 4 weeks and called again. I was then told my refund had been issued that same day. Waited another 4 weeks and called back only to be told again that my refund was issued the day I was calling. Asked to speak to a supervisor who was no help. He couldn't explain why I had to call 3x and was told each time I'd have a refund in 2-3 weeks, nor was he able to guarantee this refund would be in my hands in 2-3 weeks, only that it should be. Here we are almost in May and they still owe me $315. Not sure why I they can't estimate closer than that in the first place as they had all my insurance info well in advance. It also should not take 4 months and at least 3 calls to get my refund. Horrible cust experience from the billing side. The only reason I gave them two stars instead of 1 is that the two people who performed my actual procedures were great. I do not recommend this business.

The Good: I like this location because its not a crowded as…read morethe one in Phoenix. It is also a lot cleaner. I am in and out for each appointment. I enjoy the peacefulness of an under-crowded Veterans Hospital. How can I forget to mention the parking situation. Well lets just say you don't have to drive around the entire parking lot a few times for a spot. Just arrive and park! The Bad: I was recently here and the lab LOST my sample. Needless to say I had to return to redo it. Also if your drawing blood I would recommend having the nurse do it verses a trainee. On 3 different occasions I have had to redo blood draws due to missing a vein... Ouch! and .....seriously

I wish I had better to say about the quality of care here…read more The good... Almost everyone here, desk clerks, support staff, medical assistants are excellent. Lab is super efficient and friendly. So, what is the problem? For the third time in 3 years I have to see a different primary care person. Over the years they have been all over the place. Exceptional, great, terrible, mediocre, and now, this year, useless. Not a Doctor, not a PA, a Nursing practitioner. This person seemed completely uncaring, and yet socially woke! No sense of humor, no human connection. Just filling an empty chair! I feel like I wasted my time getting my annual checkup from a drone. Dont Veterans deserve a Doctor as their primary health person?

Shaded parking, excellent customer service, on time processing, professional…read more We were in and out in one hour less.

Would give zero stars if I could. Start with offshore call center for scheduling. First rep put me…read moreon hold for 40 minutes then hung up and transferred to a survey so call was not disconnected. Called back and explained what my needs were. Took another hour and a half to find "right location" with correct machines to fill doctor's orders. Waited for weeks for the day and took less medication and endured pain to be ready for test. Only to get a call the morning of the test to be told they don't have the correct machines at this location. Attitude of staff are so uncaring and dismissive. Just told I should go to a hospital. Do yourself a favor and find an alternative test company.

I was referred to this facility by my oncologist, Dr. Lindsey Willmott after she & her team…read morediscovered what looked like a lesion on my right breast. I arrived with the orders from Dr. Willmott. I was greeted & taken care of by one of the office staff right away. Very friendly office staff here. Erin & Brittany were the techs who took care of me & did my mammogram work. They are super nice, very caring & compassionate, & quite helpful. Because of my referral, I was seen as a priority patient. I recommend this office for any woman who is in need for a mammogram.

I can safely say I have never left a medical imaging facility and rushed to write a Yelp review…read moreafter. I was so, incredibly impressed by this entire experience. An appointment I was not looking forward to, turned out to be a pleasant surprise. Everyone who I encountered here was incredibly kind and helpful. I did not have to wait long at all. Everything was remarkably clean. The Place itself looked like a spa or a restaurant. It was a beautiful and seemed brand new. If I ever need to go for another scan, this would be my place! The place is so sterile. It smells like Band-Aids. Also, I got my results within hours. The whole experience was amazing.

7am appointment and they insisted I get there early, including texts at 5:30am to get there early!…read moreSo I arrive at 6:30am only to sit outside until 7am when they open. The office staff did not greet me, did not say good-morning, did not even acknowledge the fact that I've been standing outside. And they charged me more than what was quoted. Dead cockroach in the waiting room. 1 star is being generous.

If you can avoid SimonMed and schedule anywhere else-- DO IT! Somehow they submitted 2 separate…read moreorders for different types of scans and didn't catch it until the day of my appointment. While in the waiting room, I was told I couldn't be seen for my CT until they can figure out what happened... which took an additional 5 days from original appointment date. CT itself was quick and pictures were uploaded to my portal the next day. However!! It has now been 4 days since my scan (and now the end of week) and a radiologist has not read my CT/sent off to my referring doctor. I called SimonMed today and was told my call cannot be redirected from their call center to the actual location which is frustrating because 9 out of 10 times call centers are absolutely NO help. Also was told I should expect results to be read in 7-10 business days... l There is no sense of urgency at this business and for someone who needs to get the process moving faster to schedule a much needed surgery... this is NOT a place I can recommend to anyone.

I'm not sure why this place has so few stars. Every time I have gone, I have received excellent…read moreservice. The two ladies at the front desk today were very pleasant to every patient that came in. I would suggest moving the check-in kiosks to a place that is a bit more obvious to people coming in through the door so that these ladies can focus on their jobs instead of directing people to the kiosk every minute. They were both very accommodating to anyone who walked in and polite to a couple of patients who were frustrated when they didn't bring in their own paperwork (one woman wasn't even in the right blood lab, and they still directed her with kindness). If you can get an appointment, you're in and out lickety split. If you can't get an appointment, I do not suggest going at 6 AM because everyone who has to be fasting for their blood test is there and the wait for walk-ins can be a little long. Try 645 or 7 o'clock. Every time I've gone, I am pleasantly surprised by those who draw my blood. They are usually very quick and patient. I've gone to other places for my blood tests and I usually end up bruised - not here! i've never developed a bruise a day later, and it has never hurt. this is my go to place for blood tests. Even when they don't have available appointments, this is where I go! As for the waiting room, there's plenty of seating and you get to watch your name countdown on the waitlist screen.

Front desk has the worst attitude and should not be in customer service. They act like you're…read moreimposing by asking a simply question.

My husband was originally scheduled for his ultrasound on 11/28 at the Ahwatukee location, but we…read morewere later contacted and told they didn't have a tech available that day, so his appointment was moved. For the rescheduled appointment, he was instructed to arrive at 6:40am for a 7:00am appointment. When he arrived, the doors were locked. A front desk staff member asked if she could help him, and when he explained he had an appointment, she told him they weren't open yet. He even showed her the text message confirming the 6:40am arrival time, and she responded in a rude and dismissive manner. The facility itself was run-down and not very clean, and the technician was late as well. Overall, this was an extremely disappointing experience. We will be informing our provider so he can begin referring patients elsewhere

Imaging staff is super helpful and friendly. Front office is very unfriendly and rude…read more If paying out of pocket be aware of the credit card surcharge, as they do not disclose it. Also you will most likely receive a "adjusted fee" in the mail which is also not disclosed. So even if you pay in full (no insurance) at the time of the image you will be hit with more random fees. Upon asking what this fee is for they will tell you it's a "adjustment". Very unprofessional and very similar to a scam charge.

I was scheduled a mammogram over a year ago. Arrived to my appointment, only to be told I was…read morescheduled incorrectly? I get constant reminders and info requests, but no one bothered to make the effort to verify anything!?! I've not only cleared my calendar for this appointment, but I'm stressed out every time I go to this type of appointment. I didn't even receive an apology or even an accommodation; I was told I need to reschedule. I've tried to be patient with them. I'm constantly on the phone with them. Why? I have to chase down an insurance refund from my insurance? They've even canceled a refund check. I tried going to a different location for better customer service, but discovered across the board they just suck!!!!! They are simply insensitive AF, with piss-poor, LOUSY customer service .

Awful experience my college daughter showed up for her appointment and was told her location had…read morejust been moved because of a double booking and sent to another town over where she was stuck waiting for a ride to try to get there an hour and a half from her original scheduled appointment time along with not being able to have any food or drink when called to clarify nobody either answers the phone or they're scheduling department just gives you the cold shoulder and it is what it is if I could choose another imaging center I definitely would.

I recommend this urgent care. Online scheduling was easy prompt and when you got there, there…read morewasn't 10 people waiting in line. I was in to see the Doc in 10 minutes. We talked about the situation for good five minutes. He gave me his opinion, but couldn't be sure unless I had a sonogram. He said it was pretty important to get it done quickly so he recommended me going to the emergency room. His name is Dylan. He is professional, friendly, informed , I have a new Emergi Care.

We LOVE this place. Of course, everyone hates going to the urgent care but every experience we…read morehave had here has been amazing. Usually less than 15 minute wait, then typically only a 10 minute wait when we get to the back to see the doctor as well. They do xrays and some testing in office; some of the testing we've had done they do have to send out. Doctors and staff have always been super friendly and helpful as well.