So to start... I did not get the cake I ordered. It was difficult to get in touch with them, I got gaslit, and then got denied a refund! It was somehow a very stressful experience. I cannot and do not recommend. If you're too busy to fulfill an order, don't take it!! :(
I texted their # to place a custom birthday cake order for my friend's party. They didn't respond so I had to call. I was told they could do a 3-4 inch heart shaped cake with Victorian decorations on the phone. I placed the online order and sent 2 photos from their IG page to reference, as requested.
I wrote in the order verbatim: "I would like a Victorian Style decoration. I really like these 2, but you can be creative and come up with your own design. The colors, black, pink, red, and white are preferred, but you don't have to use all of them. Cherries are also fine."
After more difficulty trying to get in touch with them, I spoke to the decorator. She told me she could do black, white, pink, or red. She said this size cake doesn't come in heart shape so we agreed on round. (One of the reference photos shows a heart cake in this size!) She said it was a small cake so she could not do as much detail as the reference photos. I said as long as it was still a Victorian design that is fine.
As you can see, the cake is Dark Brown with basic Beige piping. I could have purchased a cake that looks exactly like this same-day at a grocery store. My friend said it looks like a $10 cake from Von's.
I was so embarrassed. She refused to take any pictures with it and we didn't even want to look at it, so we left it in the box. I had to make it up to her by buying her another cake elsewhere, that turned out beautiful and was easy to order.
When I sent the bakery a pic of the cake, noting how different it is from my order, and requesting a refund, they argued with me! They acted like I didn't know what I ordered, started dismissing me and said "if you wanted all pink you could ask for it." They refused to address that I did not order a Brown and Beige cake with basic piping and no Victorian design. Then they ghosted me!
Save your $67 ($45 cake $22 delivery). Many of my friends are gluten and/or dairy free who were curious about this bakery will not consider spending their money here now that they know this. Same for my restriction-free friends.
The experience was unprofessional, rude, and disorganized. I'm truly very sad I could not give my friend the cake I requested and promised her. It's very embarrassing. I should not have had to pay for a cake so drastically different from what I ordered. I deserve a refund. And if my desired colors and piping were more money, I should have been quoted for that. read more