I spoke to David today , he was wonderful . My HOA wouldn't…read morehelp me regarding services in my complex . I needed to get some answers regarding a service because I have a new puppy . I was worried that an area was sprayed . MYHOA Manor , told me to send an email to my office manager . This was urgent and I called Pacific Pest and they called me immediately and checked and double checked and got back to me . I was so worried. They PPM called and reassured me everything was OK . I am so Thankful for their quick response . This could have been a dangerous episode for my new puppy . Thank you PPM!!!

== update June 8, 2025 === It's been over 8 months after the…read morejudgement and Pacific Pest Mgn. finally paid us the remaining $3558.76 as ordered by the court (out of the total of $5235). I can never bring myself to believe it that a business could refuse to follow a court order for so long. I spent endless time and energy during this period and I hope you, whomever reading this review, could save your life and stay away from this company. What's both funny and frustrating is that this is not really a "win" for me - I'm literally just getting back my extra money paid to another provider to clean up Pacific Pest Mgn's mess. I cannot even collect interest because they filed SC-105 when I was out of the town, so the case was automatically closed after 10 days without the typical 10% annual interests (total $237.55).

Frank was very helpful. I found his pricing very reasonable and he found/showed me exactly where…read morethe issues with entry were. I had a self inflicted violation through the city of SF that needed to be cleared. My former tenant was a hoarder, which gave rodents a easy area to nest. My current problem (fortunately) was that the infestation was no longer an issue but I still needed to clear the violation. Frank was very knowledgeable and educated me on what he was looking at. Fun fact...rodent poop doesn't vary in size based upon diet...it stays the same size based upon how big you are. I'd definitely recommend his services.

I can't recommend Productive Rodent Proofing enough…read more A few weeks after noticing rats in the garage, I started hearing them chewing inside the walls throughout the house. If you're reading this you know how gross and violating that feels. I tried traps with no success and was starting to feel pretty stuck. I first called another company who charged me $100 for a ~10 minute "inspection." They barely looked around, guessed it was the garage door, and quoted me nearly $1,000 just to set traps. That experience left a sour taste and didn't inspire confidence. By the time the issue turned into a real infestation, I knew I needed to call in the big guns. Enter Frank and Tom. Frank came out within 30 minutes of my call and did an actual inspection... garage, full exterior, and roof. He identified multiple possible entry points and patched several of them immediately, before I had paid him anything. It was obvious right away that my problem was now his problem and he was going to solve it. A couple days later, Frank and his brother Tom came back to do the full work. They sealed all identified entry points, poured concrete forms so the garage door sat perfectly flush with the floor, cleaned up all rodent droppings, installed a one-way exit door just in case anything was still inside, and set up two cameras to monitor activity. When they were done, they charged me what other companies had quoted just to set and monitor traps. The value is unbeatable. It still blows my mind. It's been a few weeks now and both Frank and Tom are still checking in. There have been no sounds, no signs, and no activity at all and it's such a relief. You really can't go wrong with these guys.

Mitchell is our tech. He is amazing! We have a huge issue with ants and he took care of that issue…read more He cares about our kids and us! He does his best work to ensure clients return. You guys have a gem! Don't loose him! Edward on the other hand.... Needs more training. A lot of training.

are always on time, thorough, and friendly…read more Unfortunately, the billing and cancellation process has been the opposite. We've tried to cancel our service multiple times, but we continue to be billed. We've called many times, only to see another charge appear the following month. The repeated billing after multiple cancellation requests has been incredibly frustrating and has overshadowed what was otherwise a positive service experience.

We had a great experience with Elite Bay Area Termite Control. My daughter found a termite nest and…read moredroppings in her room, so we reached out and Tony came the very next day. He was punctual, professional, and did a thorough inspection, clearly explaining the findings and options after identifying both drywood and subterranean termites in our home. After we agreed to move forward, Tony and Rafael returned to treat the affected areas and applied preventative protection. They were efficient, friendly, and left everything clean. Highly recommend!

We had an outstanding experience with our termite specialist, Derick, and can't recommend him…read morehighly enough. From the moment he arrived, he had the best attitude--professional, friendly, and incredibly personable. He took the time to explain everything clearly, answered all of our questions without rushing, and made what could have been a stressful situation feel completely manageable. What really stood out was how genuine he was. You could tell he truly cared about doing the job right and about helping us protect our home, not just checking a box. It's rare to find someone who combines expertise with such great customer service. If you're looking for someone trustworthy, knowledgeable, and easy to work with, Derick went above and beyond in every way. Thank you Derick!

we got four estimates and learned a lot. attic crew completed the job in a day and did everything…read morewe asked

We worked with Jay, Andres(?), and Angelica. They really went above and beyond to help educate us…read moreabout the process of installing a moisture barrier and all the factors that go into successful rodent abatement. The communication was excellent, even on a holiday weekend I got called back within an hour of reaching out with questions, which I certainly did not expect! They arrived promptly for appointments and were thoughtful about avoiding tracking dirt into our home. They worked with us to customize their work to our coastal climate and were very transparent about exactly what materials they would be using (all top of the line, industral-grade!). I have pets and toddlers and they took my concerns about chemical disinfects seriously and offered several options to make sure I was comfortable with what was used in our home. They really seem to take pride in their work and enjoyed sharing before and after pictures to demonstrate all the improvements they made to our crawl space. I could not be happier with my choice to hire them, and plan to work with them again when I'm ready to replace my attic insulation.

Fast responses and was able to come immediately! I was getting constantly bit and was worried we…read morehad bed bugs but turns out it was most likely the bugs in our garden

Great Service. Ants, spiders, and rats are gone. Mark arrives on time every 3 months or sooner if…read moreI need him. He is very thorough and pleasant to work with. I highly recommend him

Update on 6/4: There was another Venmo conflict but Tim has acknowledged the communication…read morebreakdowns and apologized for his initial response. I'm amending this review to 3 stars to reflect this accountability. He is certainly a capable specialist and does do good quality work. Going forward I hope he will be as proactive and diligent as he was in the responses tonight. I have attached screenshots to show the new change. Seen from web version of Yelp more clearly. ========================================================== 5/30 review He tried to harass me over Venmo by ranting in the $500 comment thread 19 days after this review. 13 inane, barely coherent messages that were sent on 5/30/2025 at 1 AM. The screenshots will speak for itself. I made this update same day late afternoon. This should had been the end of this particular review: short and concise. Then mere hours after posting this update a second stream of Venmo rants began in rapid succession at 10:30 PM. This time he finally remembered me as a client when this was not so in his original statement. He sneakily revised his original rebuttal to saying he remembers me but still attempted to defame me a 2ND time. I did check this page after dinner around 8-9pm. At the time it was still the original derogatory and dismissive comment. By the time I came back to update the second Venmo rant, the comment thread had grown from the original 13 posts to the even more aggressive 87 messages. Tim. I paid you close to 5k for all the jobs done, tipped you for the work (which you acknowledged and was not part of the 5k I already counted for. +tip that would inflate the actually payment to 5.5k before Venmo because I tipped you twice for two separate jobs), got you lunch & dinner, and paid all the jobs done UPFRONT. And the $500 Venmo advance payment towards that future job for your tough time was apparently worth nothing judging by your Venmo posts. I can't say any other professionals I hired ever got this level of consideration. I did everything I could as a good client, but you were the one who chose not to act until Yelp gave you trouble. I made multiple attempts to work with you on scheduling but you did nothing. So I exercised my right as a client to post this factual, genuine review about your business practices. In response, you feigned ignorance, called me fake, and tried to ruin my credibility not just once, but twice. Then you escalated to threats and insults against me and my family members in the Venmo thread, with two separate outbursts (one in the morning and one at night). All of this: the threats, insults and mudslinging; is clearly documented in the screenshots I'm providing. Additional photos can be seen from the web version of Yelp.

Tim is a smooth and convincing talker and sounded sincere, but once he receives your money... the…read morereal deal unfolds. Our job was unfinished and his guaranteed service hypes was all hot air. Do business as you please, but be WARNED! And that will ne my guarantee to you. He is not even worth a star...

Service here is better than any AI incoherent chat or call tree. I mean it. No rewording questions…read moreor statements. No wasting time to figure out how to reach a live person for help. An 8 minute call to Marina Pest Control was all encompassing. One subsequent call to schedule. Less than 3 minutes and done. The tech was pleasant. He was thorough in applying the deterrent and explained everything to my satisfaction. I learned a lot about ants! HIGHLY RECOMMEND

Extremely rude workers, especially the one working on broadway in Sf today Wednesday the 17th of…read moreJune