Great service with johny love my nails. Appointment went well and was relaxing will go there again

This was my first time at Utopia Nails &Spa. The receptionist was very nice taking my information and the process was simple. The only thing that would have made my experience better would have been if more things were explained to me about how the process is at this establishment. For instance, I saw there was a little bar and read on the rotating tv screen that refreshments were available. I was not asked or offered nor was anyone else who came in after me. I also wasn't aware that there was a nail polish "room" so when the technician came out to get me he stopped right outside the room and asked me to pick a color. I felt a little rushed to pick one out and felt bad because I waited about 10 minutes for my appointment to start and could have spent that time looking for a color. I just picked one that caught my eye and then we went back to the pedicure area. The pedicure room was very nice! Nice ambiance, music and lighting. The massage chair was nice. I know at most nail salons, the technicians and customers may talk during thier service, but this is not something that is really done here because it's intended to be a relaxing moment. So if you like to talk with your technician while getting your pedicure, don't be surprised if that doesn't happen because it doesn't seem like that is the vibe they are trying to set. I asked for a male technician and my request was granted. I don't remember him clearly telling me his name before we started. I did feel like he rushed at some points but did take his time when painting my nails which I appreciated. The massage was nice and longer than at most other nail salons. There was a lot of focus on my calves I feel as opposed to my feet. I wish he would have spent more massage time on my feet and my arches and did more massage techniques than the one motion. Another suggestion I have is for there to be somewhere for customers to hang their belongings (coats/purses) when that are getting their services done. I had to put my coat over n the chair next to me and my purse on the floor next to me. Maybe putting like a coat rack or hooks on the wall behind the chair would be nice for the customer. After my service, my technician Carried my shoes and coat out to the waiting area. I asked him what his name was and he pointed to his name on the ticket he gave me and said his name. Overall, a good experience and I do plan on going back again. Overall I had a good experience but it would h read more

Not impressed by this place at all. I checked in for my appointment on time and was taken back 12 minutes after by a different tech than I booked with. My total time for gel pedicure was 35 minutes. I am not sure if this is standard as the appointment is booked for 45 so they include 10 minute for polish selection? The massage chairs are alright, not the best. The pedicure seemed very rushed and there was not attention to detail. It looked fine in the dim light, but once I was outside and able to examine closer, the polish was not applied smoothly and is on my cuticles in some areas. The massage was okay, but pressure was light. Tech was nice and polite though. I also see some reviews mentioning drinks, this was never offered. Overall, for $55 for 35 minutes of time, I expect much better and will not be returning. read more

My tech, Lina, did an amazing job on my gel pedicure! The pedicure room was a pleasant surprise to walk into!

Excellent quality services and wonderful people! I bring my mom and they are so helpful in accommodating us so that we can sit together for both pedicures and manicures! Best nail salon! read more

I got pink and white nails with Lynn. She was AMAZING! So kind, efficient, and attention to detail didn't go unnoticed! The salon was very clean and had a welcoming environment. Lynn was great!!! read more

Utopia Nails & Spa - Nail Salons Near Me - Kenosha, Wisconsin

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Kaew was my nail tech. She gives the most amazing foot massage. Punctual and thorough. The BEST!

Very relaxing and it it felt great. The personal were friendly and they made it a pleasure.

Beautiful place, John did my mani and pedi, very professional and he does lovely work. Love my nails. It's a nice quiet place to relax and get my nails done. read more

Utopia Nails & Spa - Nails - Nail Salons Near Me - Kenosha, Wisconsin

I absolutely love going to Utopia. My main technicians to see are always Romeo or Iris. Whenever I have services done by them I always leave happy. The owners remember who I am and are always very friendly. If I've ever had an issue with something while in the middle of a service I only have to ask and it's fixed, they've had to deal with my klutziness more than not when putting my hands in the curing lamp. I seriously cannot say enough good things about Utopia and Romeo! Love love love!!! read more

Utopia Nails & Spa - New manicure! - Nail Salons Near Me - Kenosha, Wisconsin

Absolutely impossible to get them on the phone to cancel an appointment, but they charge you a cancelation fee. Booking online doesn't mean you will get the tech you booked with. They can make you wait 10 minutes plus for your scheduled appointment, but will charge for a canceled appointment if you are 10 minutes late. Called ten times in a row to cancel my appointment and still couldn't get through to anyone. read more

The service was great. I appreciate the free beverages offered and pleased to know that I will be able to get a glass of wine in the future. Veronica did a great job with my pedicure. The foot massage was fantastic! read more

Had a great experience here today. It was my first experience. I had the spa pedicure. It was a very relaxing, dark setting. The leg massage was really nice and a little longer than a normal salon. Prices are a little higher than normal but worth it for the experience. read more

Utopia Nails & Spa - Nail Salons Near Me - Kenosha, Wisconsin

Easy to schedule appointment online. Ample parking, great atmosphere - - amazing place to relax and feel beautiful afterward!

Utopia nails & sap is very cute, relaxing, free soda & water. Pedicures have a nice vibe. read more

Utopia Nails & Spa - Good color selection. - Nail Salons Near Me - Kenosha, Wisconsin

They are very rude & have been for years. I finally said, no more after the way that I was treated & by rude comments that were made. I cancelled my remaining services & said that I would never be back. Myself & at least 25 friends & relatives won't be either. Word of mouth! read more

Poor management when issue arise, lack of accountability. The ambiance is nice however customer services should be a priority. The owner need to take classes on customer service. read more

I cant remember his name but he did an amazing job on this classic french set!! I am amazed with how straight and perfectly shaped they are!! I also cant remember her name, but the lady that did my pedicure was so gentle and kind!! She made me so relaxed! Utopia has a vibe no other salon has! Very relaxing and comfortable! Will definitely be coming back!!! read more

Utopia Nails & Spa - Nail Salons Near Me - Kenosha, Wisconsin

Worst nail salon I have ever been too. Nail techs were rude and didn't care about the opinion you had. After they made a mistake, still charged me for it. Manager was rude and inconsiderate Do not go here unless you want a bad experience. 0/10 read more

Utopia has a clean, soothing, efficient interior. Romeo did a good job. I enjoyed the leg massage. The spa pedicure was a good value.

Beautiful space with a nice ambience, and there are definitely a few great techs here -- but unfortunately, the inconsistency and poor customer service outweigh that. The first time I had a bad experience, I was honest when asked how my service went. I said "not so good," but my response was brushed off. I also submitted feedback through their online customer service link and never received a reply. I decided to give them another try and booked a different tech I'd heard good things about. The first time she did a decent job -- not very personable, but my nails turned out close to my inspiration photo. The second visit was completely different: she was super unwelcoming, rushed through the service and was really sloppy. She hit my skin with the rotary file multiple times and never apologized. In fact she seemed annoyed with me when I flinched. She also got snippy with me when I suggested the color she chose was off and said it would look different when it dried. It didn't. The nail art (which was simple) looked nothing like the inspo pic -- honestly, it was embarrassingly bad. This time when the woman at the front desk asked how everything was and I told her a she was very kind and offered to have the tech fix my nails, but given the attitude I'd already experienced, I didn't feel comfortable going back in. She did help me remove the excess topcoat that had been left all over my skin, which I appreciated. I planned to reach out to management afterward to see if the accent nails could be redone -- but once again, my messages were ignored. I ended up filing off the design myself and applying polish at home just to get by until my next manicure elsewhere. Sadly, despite the nice environment, the lack of professionalism and customer service means I won't be returning. read more

I come here once a month for a gel spa pedicure and it never disappoints!! I always ask for Sunny. He does a wonderful massage and my nails always look amazing after. He truly takes his time especially with the polish work. I first came here because I thought the ambiance was unique, but I continue coming back because of how well my experiences are! read more

the service was amazing got a fill will gel polish place is clean and everyone is so welcoming my nail tech Brian is absolutely amazing he always dose an amazing job and is so nice he is one reason I will be coming back I definitely recommend this salon read more

Utopia Nails & Spa - Gel nails with coffin shape I am so happy with the way they turned out - Nail Salons Near Me - Kenosha, Wisconsin

I went with a friend for pedicures. We both had very bad experiences. My friend had a gel pedicure and they left the edges of her nails so jagged it looked terrible. They tried to fix it but it was not better. While cutting her cuticles they made it bleed. So she has to ask the tech to stop. And my tech cut my big toe so short that it close to bleeding and is very tender. And for a place that seems to promote a calming environment , it was overall very busy and stressful. We felt very rushed through the appointment. Will not be back read more

Utopia Nails & Spa - My big toe is crying - Nail Salons Near Me - Kenosha, Wisconsin

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I am beyond disappointed with our experience here. My boyfriend and I came in expecting a relaxing pedicure, and it turned out to be one of the most uncomfortable experiences I've ever had at a nail salon. The man who did my pedicure was extremely rough and aggressive with my legs and feet. I honestly feel like I might end up with bruises. A pedicure is supposed to feel soothing, not painful and irritating. I was tense the entire time, which completely defeats the purpose of going to a spa in the first place. On top of that, my boyfriend's pedicure was done carelessly and his nails look terrible (I've attached photos so you can see for yourself). The polish is uneven, messy, and looks like no effort or attention to detail was put into it. We paid for a service that should've been relaxing and well-done, but instead we left frustrated, uncomfortable, and unsatisfied. Definitely not worth the money, and we will not be coming back. read more

This was a very relaxing service. Was very easy to schedule on-line, great place! Easy to find the building and good parking.

I use to love Utopia on Green Bay rd, but lately (last few years) the service has been terrible! They need customer service training or something. It's never really pleasant. I always feel like they're rushing through the services. They just aren't friendly and the work is not that great. At least the 5-6 techs I've tried. I do however love Romeo, he's a sweetheart. read more

I had Romeo as my nail tech, and he did a fantastic job and no waves in the dip powder- perfectly smooth read more

Utopia Nails & Spa - Nail Salons Near Me - Kenosha, Wisconsin

I love Utopia because it's so relaxing to get a pedicure and there's no other spa that has an experience like theirs. Chelsea is the kindest and best nail tech here! She's been doing my pedicures for months now and they're always done so well. Today, I had a manicure flop from someone else and she made time to fix it and made me feel so much better. read more

wonderful staff and experience, spa pedicure is super relaxing! Pedicure lasts over 3 weeks without chipping at all

Bryan is the best. He does a wonderful job! Thank you, Bryan! I made my appointment on line. It was very easy to do.

I showed my inspiration picture to them and they got me in with a technician who could do the design right away. She was fast, efficient and the design turned out seriously perfect. I LOVE my new Halloween nails! read more

Utopia Nails & Spa - Nail Salons Near Me - Kenosha, Wisconsin

Charlotte & Veronica are great at pedicures! my husband & I had a relaxing time & enjoyed our modelo beers!

I'm furious. I had to cancel my pedicure due to a family emergency. I called before my appointment, spoke to the receptionist, and she rescheduled me for another time. Later, I get a text saying I was a "no show" and would be charged a $22 fee. When I attempted to dispute it, I was told that no matter the circumstances, that I would still be charged. So apparently, compassion and customer loyalty mean nothing here. I've been a dedicated client since day one, but this is the thanks I get? I even asked her to look up and tell me how long ive been coming to this 2nd location (im not even counting the 1st location the years ive gone there). In 5 years at this new location i have only cancelled 1x in 2021 and 1x in Feb of this year... but they have a zero care or compassion. The manager April is rude. Saying someone was a "no-show" to an appointment means they were scheduled to attend but did not show up and didn't notify the business or provider ahead of time to cancel or reschedule. There cancellation policy is a joke! read more

Armando is the best! So detailed oriented and kind. The prices are high but I go back because of Armand's great work

I LOVE Utopia! This is my go-to place for pedicures! The updated building is cute and classy, the chairs are comfy, the nail techs are skilled, and the ambiance in the pedi room is very zen. Some of the perks: -can make an appointment online for either one of their two locations -pick your nail colors via 'look books' while lounging in the lobby -serves Starbucks coffee on-site -ample room to accommodate busy hours, parties, and groups -friendly staff -pedicures are done right and so are the mini massages that come with them -pedi room is no talking/cell phone convos so it's more of a relaxing zen-like experience than those other places you may be used to read more

The best pedicure I've ever had!!! Our nail tech gave us the best experience, made us feel welcomed and took their time to make our nails perfect . read more

MJ was patient and very attentive to detail which I really appreciated! She made my day! read more

We felt like we were rushed and my nails are already coming loose I got them.put on a week ago They did not have what my daughter wanted and she was rushed to make up her mind. I got pink and white and she got a plain color In and out in 45 mins which usually takes longer. Very rude for your person to sit there and joke with the worker next to them instead of concentrating on what you are paying for My daughter and I will not be going back. I would not recommend this salon to anybody Also way to expensive for the services we received read more

Ever since my friend introduced me to Utopia, I have been going here for my pedicures for well over a decade. The dark & quiet pedicure room and use of oil for the massage is what sets them apart from other places. They have 3 locations, but the Green Bay Rd location in Kenosha is my favorite. In this still semi-newly built location they have a coffee bar so you can get a caffeinated drink or water for here out to-go. I have never even lived closer than 45 from Utopia, but it's stilly go-to place and worth the drive. Tip: If requesting a certain staff member during your online booking the drop down selector does NOT work. You must write it in the comments section when booking. Critique: They recently switched from choosing your nail color by looking at the nail Polish bottles to this color swatch book. Viewing mixed up colors in this way is... ‍ If trying to compare a red to a red, you can't just hold them up against each other and it makes the indecisive, like myself, even more indecisive. Not a fan and suggest at the ever least, but groups of colors by each other to make the color selection process much easier read more

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