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    Utility Trailer Direct

    3.4 (5 reviews)
    Open 8:00 am - 5:00 pm

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    Big Tex Trailer World - Quality trailers.

    Big Tex Trailer World

    (73 reviews)

    We went camping and had a weight differential kit sitting in the back of the truck. Of course on…read morethe way down the trailer was swaying and pushing the bed down. On our last day as we were getting ready to head home I tried to install it myself and didn't have the tools to loosen the bolts. I looked up a few trailer places and found Big Tex which was down the street. Julio got me setup and Ernie (technician) got it installed and guided me to a new ball that fit the kit. Ernie was super nice and helpful. They wouldn't let me pay for the labor and sent me on my way. Very appreciative as a dad of 4, this alleviates the hook up process on the way home. Will definitely check out the Big Tex in Reno when I get home as we need some other things for our trailer.

    I'm leaving a one-star review because I feel I was taken advantage of through lack of disclosure…read morewhen purchasing a derated trailer for my for-hire business. At the time of sale, Big Tex staff knew I was operating commercially and for hire, yet did not clearly explain what derating the trailer would mean in practical terms -- specifically how much it would severely limit usable payload, despite the trailer being physically capable of more. As a business owner, I relied on the dealership's expertise to explain the implications of the product they were selling. After realizing the impact this has had on my operations, I reached out multiple times by email seeking guidance or a solution. I was eventually told the trailer could not be re-rated, leaving me stuck with equipment that does not meet my business needs -- something that could have been avoided with full transparency at the time of purchase. I'm not accusing Big Tex of doing anything illegal, but I do believe they failed to properly inform a commercial customer about the real-world consequences of buying a derated trailer. This has caused unnecessary financial and operational hardship for my business. I strongly recommend that other business owners ask very detailed questions and get everything in writing before purchasing a derated trailer from this location.

    American RV & Auto Repair - Replaced Pro Fill water system on 2 batteries on right.

    American RV & Auto Repair

    (30 reviews)

    Highly Disappointed with this business, customer service and workmanship. Yeah, he did fix the…read moreslideout but did not even bother to adjust it correctly, bottom is an inch out when closing it scrapes the flooring coming in. He also replaced the awning fabric which I provided. We noticed huge scratches on it right above the door on the new fabric when it is rolled up. The new awning came with a new pull strap and anchors and anchor lines. Hector decided to use the old strap and did not provide the other parts. When we picked the trailer up and paid, he got it out of storage with a forklift, parked it at the curb and just left, didn't go over the repairs or anything with us, just left. When we backed up to hook up to the truck, both batteries were stone dead! This was because he left my rv out on the street all week using battery power during the repairs and didn't bother to plug it to charge it when I told him I would pick it up the following afternoon after work. I guess that's why he split so fast. A mysterious new dent in the skirting near the slide where they working appeared! Rugs in the trailer were flipped over while they were working and were filthy from their footprints on the underside. So lazy and ghetto! Failed to pull one of the wheel chocks when he was moving it and crushed it, found that after arriving home to unhook. Very disappointed in Half-assed Hector and his business. Never again! Go somewhere else!

    This shop is top notch ! The guys did a wheel bearing pack on my travel trailer and brake backing…read more plates and drums .They were in constant contact with me and physically showed me the issues before doing the work. They made me feel like I was their only customer. Thanks guys , I'll be back .

    Utility Trailer Direct - trailerdealers - Updated May 2026

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