Do not go here at all. They are never open and they might as well close it. Go to the 19th street…read moreone instead to save yourself the drive. Again our tax money being wasted for nothing!

9 months since my last review and they still aren't ever open. Just avoid this location and go to…read morethe one in the heights or up on shepherd.

Always an easy in and easy out even if there is a line. Everyone is friendly and helpful and aside…read morefrom the holidays, parking is never an issue. When I mail stuff from here it is processed quickly and it arrives on time to anyone whether it's priority mail or snail mail.

Pray you don't deal with Ruben here cause he has more sass than necessary. He was rude to the 4-5…read morecustomers that were before me then when I get to the counter, he's still being sassy cause I used the wrong tape. I try to pay for my $2 package, he tells me there's a survey. A sad face, neutral face, & a happy face. I pick neutral. He tells me oh you picked a sad face even when I taped your package for you, people need to start buying their own tape. Dude, you did your job with a bad attitude for the 25 minutes I've been in line. Spare me.

A female employee (who worked last Friday 11th and opening the line at the post office center) was…read morenot clear in her instructions but instead of politely clarifying it, she blamed me as if I didn't listen. ("I told you to..."). I have a disability which also includes my hearing; I don't appreciate her talking down to me as if I was dumb. It was also humiliating in front of the other people in line. I kept asking to step aside so I could figure out what to do without keeping others waiting. I went there with my granddaughter early and could have filled out the forms needed if they were provided before they open (and they were late and didn't have to be rude). Put some kind of self-service machine so I could have taken care of things before they opened and not have to experience this unprofessional service.

I just wanted to give you a warning to avoid in any way to NOT pay them $35 up front and request to…read morechange your mail box key. They said it'd take 5-7 days. I went to the location to check in 2.5 weeks later and wait d in line. They told me that the employee must be out of town and there is no back up. No problem. I asked if they could double check that my small piece of paper that I wrote on with my info was actually submitted to get my lock changed. They said no, they assured it's there in the bin. Called around week 5, still no mail, 30 minutes later I got a confirmation that they should have it done by the weekend. 2 weeks have passed since then- nothing. Going on week 6 with No mail, no help, no response. Thanks guys

This place is decent but they need a self check out Kiosk! It's 2025, just because it's in the…read more77026 area doesn't mean we can't use a kiosk. The staff is nice. This place just needs some love.

Chill vibes, was a line to checkout but lady at the front was very quick got me taken care ofread more

The post office gets worst everyday and now they own the road too..... this lady parked her truck…read morein the middle of the road instead of picking a side..... either side.

Great and fast service! Clerk greets you and tends to you immediately once you enter in the line. I…read morebelieve the clerk that helped me was name Mark. He was super polite and helped me shipped two of my items super fast. I was in and out of the post office in less than 3 minutes. Appreciated the great service! Highly recommend this location.

I usually don't leave reviews, but I felt it was important to share my recent experience at this…read morepost office. Unfortunately, the customer service I received from one of the clerks was not up to standard. The woman who helped me, short haired, had a noticeably rude and dismissive attitude from the moment I approached the counter. Rather than offering assistance or clarifying the process, she seemed irritated by my questions and responded in a condescending tone that made the interaction unnecessarily uncomfortable. I hope this feedback is taken as a constructive reminder of the importance of respectful communication. I'd like to continue using this location, but I do hope the staff is reminded that how they treat people matters.

I am astounded to learn that the individual picked up the phone and immediately put it back down…read moreto end the call, It is not challenging to answer the phone and respond to a straightforward inquiry. I find this development utterly unbelievable. If you are looking to get your question answered don't be surprise if they do not respond.

As a high-volume e-commerce seller (eBay/Poshmark/Mercari) for over 5 years, I have dealt with…read moreevery possible shipping headache at this location. My route has historically been one of the most inconsistent, leading to years of missed pickups and constant reporting. However, things have completely turned around thanks to a supervisor named Fahim. After years of managers promising help and then disappearing, Fahim has been a man of his word. He is 'less talk, more action' and has ensured my business pickups occur daily for over a month--a new record for this area. On the rare occasion of a scheduling hiccup, his responsiveness and commitment to actually solving the problem is unlike anything I've seen in the postal service. If you are a local business owner or frequent shipper at the T W House station, know that there is finally someone in management who genuinely cares about service standards. Fahim is a total asset to the USPS and has single-handedly saved my shipping metrics!!!!!!!!

There are 23 people in line, but only one clerk working the counter. It's 4:00 PM on April 14…read more Lots of folks don't want to be in this line tomorrow, but.... UPDATE: A 2nd clerk showed up and the line flew! Both clerks were extremely helpful. The man who helped me took extra care to ensure that I knew where my tracking numbers were, and that I would receive proof of receipt from the recipient of my letter. I could hear how the other clerk was supporting customers at her window and it was equally above and beyond the typical level of service. So, staffing levels here kind of sucks, but the clerks themselves are awesome! I am revising my review (if Yelp will let me) to average the one star I initially gave and the five stars I would give for service.

Always go here to ship out parts and cores from my auto shop. Owner is always present and customer…read moreservice is top notch. Never had problems with prices or shipping. They also supply packing material if you don't have them to ship your items.