Staff on 8/20 @9:AM Just rude!!!! How do you work to service our community with this ugly attitude?…read moreYou need to find another career! This location needs to hire personnel or remove services online!

If YELP offered the opportunity to do zero stars, this place would probably be zero…read more First off, I'm trying to be better about not being sassy to people that are sassy to me that work in customer service, but some days I just don't succeed. Before writing this review, I searched through some other reviews of this location and it seems as though the lady I had an issue with has already been pictured and named and several other reviews. This tells me that she is a habitual problem at this location. First off, this location is always busy, it doesn't matter if it's 9 AM or 2 PM. It's always packed. There are so many people waiting for passports, dropping off packages, or doing money orders. I think the main problem is that it's severely understaffed. I also think that the problem is that people are not happy with their jobs and at this point most likely unhappy in their lives in general. So, I went to drop off three packages. Two of the packages needed to be paid for. This particular woman was so rude and looked at me as though I was a complete idiot. At one point I was so tired of her being sassy that I responded, sorry, I don't know how things work. I don't work for the Postal Service; to which she replied, " well we clearly see that." Then, when I asked her for specific information, she was very put off and it was as though I was asking a question unrelated to her job. Overall, I do get that they are understaffed and I do get that. It's really busy and dealing with the public is not always easy, but Lord knows that this lady might need to find another job if she really hates the public. I will say one good thing about her. She does make the line go by quite fast, although she completely talks down to people of all ages and races while doing so. I guess another quality is that she doesn't discriminate; she's just a huge queen bee to everyone. Overall, if you can avoid going to this location, please do. As soon as I got in the car, I said a Hail Mary for this lady because hopefully she doesn't catch somebody else that's in a bad mood or maybe I don't really care. Maybe they'll rip her a new blank.

They were soooo super nice & helpful! lead me right to the boxes, packed me up, and sent me on my…read moreway :)

Do not go here at all. They are never open and they might as well close it. Go to the 19th street…read moreone instead to save yourself the drive. Again our tax money being wasted for nothing!

Pretty standard neighborhood post office in the Heights. It's on 19th Street, just south of all the…read morebars and restaurants along 20th, so it's pretty convenient if you live nearby. There's a parking lot, which makes it easy to get in and out. It wasn't very busy when I went, although I've definitely seen this place with a pretty long line before. They also have plenty of P.O. boxes inside. The staff was helpful and got everything I needed taken care of. I wouldn't necessarily describe them as friendly, but they were helpful and efficient. Overall, it's about what you expect from a post office. Nothing particularly special, but convenient, easy to get to, and it gets the job done.

Always an easy in and easy out even if there is a line. Everyone is friendly and helpful and aside…read morefrom the holidays, parking is never an issue. When I mail stuff from here it is processed quickly and it arrives on time to anyone whether it's priority mail or snail mail.

This is where you go to get your mail when you've got to sign for something (and you weren't home)…read moreor if you have a mail hold (and you didn't want it delivered). There are no retail services here. You can't buy stamps or get a package sent. There is a mail drop, however. There is little or no line. That doesn't mean you won't have to wait, however. It's the home base for postal workers as well, a resting place and launching point for the legions of mail carriers sent to local neighborhoods.

Dont deliver mail home addresses 1star everyday I am very mad 3 days no mail Dont deliver mail home…read moreaddresses 1star everyday I am very mad 3 days no mail Dont deliver mail home addresses 1star everyday I am very mad 3 days no mail

This place is decent but they need a self check out Kiosk! It's 2025, just because it's in the…read more77026 area doesn't mean we can't use a kiosk. The staff is nice. This place just needs some love.

Chill vibes, was a line to checkout but lady at the front was very quick got me taken care ofread more

The post office gets worst everyday and now they own the road too..... this lady parked her truck…read morein the middle of the road instead of picking a side..... either side.

Great and fast service! Clerk greets you and tends to you immediately once you enter in the line. I…read morebelieve the clerk that helped me was name Mark. He was super polite and helped me shipped two of my items super fast. I was in and out of the post office in less than 3 minutes. Appreciated the great service! Highly recommend this location.

I usually don't leave reviews, but I felt it was important to share my recent experience at this…read morepost office. Unfortunately, the customer service I received from one of the clerks was not up to standard. The woman who helped me, short haired, had a noticeably rude and dismissive attitude from the moment I approached the counter. Rather than offering assistance or clarifying the process, she seemed irritated by my questions and responded in a condescending tone that made the interaction unnecessarily uncomfortable. I hope this feedback is taken as a constructive reminder of the importance of respectful communication. I'd like to continue using this location, but I do hope the staff is reminded that how they treat people matters.

I am astounded to learn that the individual picked up the phone and immediately put it back down…read moreto end the call, It is not challenging to answer the phone and respond to a straightforward inquiry. I find this development utterly unbelievable. If you are looking to get your question answered don't be surprise if they do not respond.

As a high-volume e-commerce seller (eBay/Poshmark/Mercari) for over 5 years, I have dealt with…read moreevery possible shipping headache at this location. My route has historically been one of the most inconsistent, leading to years of missed pickups and constant reporting. However, things have completely turned around thanks to a supervisor named Fahim. After years of managers promising help and then disappearing, Fahim has been a man of his word. He is 'less talk, more action' and has ensured my business pickups occur daily for over a month--a new record for this area. On the rare occasion of a scheduling hiccup, his responsiveness and commitment to actually solving the problem is unlike anything I've seen in the postal service. If you are a local business owner or frequent shipper at the T W House station, know that there is finally someone in management who genuinely cares about service standards. Fahim is a total asset to the USPS and has single-handedly saved my shipping metrics!!!!!!!!

Horrible post office. I'm here now at 3pm and there is a sign that says out to lunch. The place…read morecloses at 5pm... Hmmmm The people that work here are rude and don't care. It's not a surprise, even our postal carriers don't deliver our mail correctly. We did it get half the Christmas area that were sent to us and I never received my nephew's graduation announcement. Our USPS is broken and this location is a prime example of this.

Always go here to ship out parts and cores from my auto shop. Owner is always present and customer…read moreservice is top notch. Never had problems with prices or shipping. They also supply packing material if you don't have them to ship your items.

Once again I am going against the low score trend and giving this UPS store an outstanding rating…read more While parking I saw 3 people go in before me. Expecting a wait I was pleasantly surprised to see 4 employees each working a different station. I was taken immediately. The service was fast, efficient, and friendly. I had forgotten my wallet but was able to enter it from memory. Thanks again team for a very nice experience.

Staff was and is always nice, service was quick abd efficient. . The price is the price…read more I won't go back and risk a parking ticket for a 10 min visit to have something notarized. And they are tracking my truck with my license plate? Yeah no sorry, I'll find another place. How much business do you guys loose because of this? Do you really expect a person coming to your store has the time to download the parking app put all ur info in and casually just hang around? We got shit to do....your not the local bar.....GET RID OF THE PAID PARKING, its cost you customers...And your neighboring restaurants.